§ 69-2-204. Public safety answering point 911 call processing standards.

(1) As used in this section: (a) "Transfer rate" means the percentage of 911 calls that are: (i) received by a public safety answering point during a fiscal year; and (ii) transferred to another location in the state. (b) "Transfer rate" does not include transfers from a public safety answering point to: (i) 988 services; (ii) poison control; or (iii) until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety. (2) A public safety answering point shall: (a) maintain a transfer rate that is no more than 2%; (b) answer: (i) 90% of all 911 calls within 15 seconds; and (ii) 95% of all 911 calls within 20 seconds; (c) adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204; (d) participate in the Utah Communications Authority's annual interoperability exercise; and (e) maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403.