Terms of Service

01This agreement

These terms are an agreement between you, or the firm you are acting for, and Frix. They apply when you use our websites, the Law Library, or the product. By creating an account or using the service, you accept them. If you are accepting on behalf of a firm, you confirm you are authorised to bind it.

If your firm has signed a separate written agreement with us, that agreement governs where the two conflict.

02Who may use the service

You must be at least 18 and able to enter a contract. The product is built for law firms and legal professionals. You may not use it if we have previously terminated your account, or if the law where you are prohibits it.

03Accounts and security

• Give us accurate details and keep them current.
• Keep your password and sessions to yourself. You are responsible for what happens under your account.
• Tell us promptly at support@frixlaw.com if you think an account has been compromised.
• Administrators of a firm account control who can join it and what each person can see. Adding someone means you accept responsibility for their use.

04Your content stays yours

Everything you put into the product — matters, documents, recordings, notes, and the questions you ask Donna — remains yours. You grant us only the licence we need to host it, process it, back it up, and show it back to you and the people you have authorised, for as long as you use the service.

That licence is limited to running the product for you. It does not let us publish your content, sell it, or use it to train AI models.

You confirm that you have the right to upload what you upload, and that doing so does not breach a duty you owe to a client or a court.

05Acceptable use

You agree not to:

• Break the law, or help someone else do so.
• Upload malware, or try to breach, probe, or overload our systems.
• Reverse engineer the service, or scrape it at a scale that degrades it for others.
• Resell or share access with anyone outside your firm, or use one seat for several people.
• Use the service to generate content that is unlawful, that impersonates another person, or that misrepresents machine output as the work of a licensed professional without review.
• Circumvent usage limits, or automate the signed-out trial.

We may suspend an account immediately where we reasonably believe this section is being broken and the service or another customer is at risk.

06Donna, and the limits of AI

Donna is a tool. She reads your files and produces drafts, summaries and answers with citations to the source. She is not a lawyer, she does not give legal advice, and using her does not create a lawyer-client relationship with us.

• AI output can be incomplete, out of date, or simply wrong, including where it looks confident and carries a citation.
• You are responsible for reviewing every output before it is filed, sent, or relied on.
• Your professional obligations of competence, confidentiality and supervision are unchanged by using this product. Some courts and bars require disclosure of AI assistance; checking and meeting those rules is your responsibility.
• Do not use Donna as the sole basis for advice to a client or for a filing.

07The Law Library

The Law Library republishes public records: court opinions, dockets, statutes and regulations, agency documents, judicial biographies, and financial disclosures. It is free and open, and no account is needed.

• The records come from public sources and are reproduced as published. Some are scanned, some are incomplete, and some are point-in-time snapshots. Those limits are labelled on the record wherever we know about them.
• Statutory text carries the date it was captured. It is not a live feed of the code in force.
• Citator flags reflect what later courts have said, as our processing found it. The absence of a flag is not a statement that a case is good law.
• Verify against the official source before citing anything to a court.

We may rate-limit, change, or withdraw the Law Library at any time. Bulk extraction is not permitted.

08Calls, recordings, and consent

If you use call answering or intake, the service may record and transcribe calls to and from numbers you connect. Recording rules vary by jurisdiction, and several require the consent of everyone on the line.

You are responsible for giving any notice and obtaining any consent the law requires, and for configuring the greeting and disclosures accordingly. We provide the tooling; the legal duty to use it correctly is yours.

09Plans, billing, and taxes

• Paid plans are billed in advance, monthly or annually, on the cycle you choose.
• Subscriptions renew automatically at the end of each cycle until cancelled.
• Charges that depend on usage, such as call minutes or document processing above a plan's allowance, are billed in arrears for the period in which they were used.
• Prices are exclusive of VAT, sales tax and any other tax, which is added where it applies.
• We may change prices with at least 30 days' notice before the change takes effect on your next renewal. If you do not accept it, cancel before that renewal.
• If a payment fails we will retry and notify you. Accounts that remain unpaid may be suspended and, after a further notice period, closed.

Refunds are covered by our Refund Policy, which forms part of these terms.

10Trials and free use

The Law Library, and a limited number of messages to Donna without an account, are free. We may change or withdraw free access at any time. Free and trial use is provided as-is, without the service commitments that apply to paid plans.

11Our intellectual property

The software, the interface, the name Frix, the name Donna, and everything we have created remain ours. You get a non-exclusive, non-transferable right to use the service while your account is in good standing, and nothing more.

If you send us feedback or an idea, we may use it without owing you anything for it. That does not give us any right to your content.

12Ending the agreement

• You may cancel at any time from your account settings. Cancellation takes effect at the end of the paid period.
• We may terminate for a material breach that is not fixed within 14 days of written notice, or immediately for the conduct described under Acceptable use.
• We may discontinue the service as a whole with 60 days' notice, and will refund the unused part of any prepaid term.
• For 30 days after an account closes you may export your content. After that it is deleted, as described in the Privacy Policy.

13Disclaimers

Except where this agreement says otherwise, the service is provided as-is and as-available. We do not warrant that it will be uninterrupted, error-free, or that any output will be accurate or fit for a particular purpose. We disclaim all implied warranties to the fullest extent the law allows.

Nothing in this agreement excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

14Limitation of liability

Neither side is liable for indirect, incidental, special, or consequential loss, or for lost profits, lost revenue, or lost goodwill, even if it was warned they were possible.

Our total liability arising out of or relating to this agreement is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

15Indemnity

You will defend and indemnify us against claims arising from your content, your use of the service in breach of this agreement, or your failure to obtain a consent the law required you to obtain.

16Changes to the service and these terms

We improve the product continuously, and features change. We will not remove a material feature from a paid plan without notice.

We may update these terms. If a change is material, we will email account holders at least 30 days before it takes effect. Continuing to use the service after that date means you accept the new terms.

17Governing law and disputes

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. Disputes will be heard in the state and federal courts located in Delaware, and both sides consent to that jurisdiction.

Before filing anything, write to us. Most disagreements are settled faster by a conversation than by a court.

18General

• If a provision is unenforceable, the rest stays in force.
• Not enforcing a right once does not waive it.
• You may not assign this agreement without our consent. We may assign it to an acquirer of the business.
• This agreement, with the Privacy Policy and Refund Policy, is the whole agreement between us.

Questions go to support@frixlaw.com.