Refund Policy

01What this covers

This policy applies to subscriptions and usage charges bought directly from us. If you bought through a reseller or under a signed order form, that agreement governs instead.

It forms part of our Terms of Service.

02Your first payment

If you are not satisfied, write to us within 14 days of your first subscription payment and we will refund it in full, no explanation required. This applies once per firm.

03Renewals

Subscriptions renew automatically. We email before an annual renewal so it never arrives unannounced.

• Monthly plans: cancel any time. The current month is not refunded, and you keep access until it ends.
• Annual plans: if a renewal was not intended, tell us within 14 days of the charge and we will refund it, provided the account has had only incidental use in that period.
• Cancelling mid-term does not produce a partial refund. Access continues to the end of the period you paid for.

04Usage charges

Charges for what has already been consumed — call minutes, transcription, document processing beyond a plan allowance — are not refundable, because the cost was incurred on your behalf when it was used.

If a usage charge is wrong, or was caused by a fault in the service, tell us and we will correct it.

05Upgrades and downgrades

• Upgrading takes effect immediately, and you are charged the difference for the remainder of the period.
• Downgrading takes effect at the next renewal. The difference is not refunded for the current period.
• Removing seats follows the same rule: the seat stays available until the period ends.

06If the service fails

If a sustained outage or defect prevents you from using a plan you paid for, tell us and we will credit or refund the affected period. We would rather fix it and make it right than argue about whether it counted.

07Your statutory rights

Nothing here reduces a right you have under consumer law. If you are a consumer in the UK or the EU, you have a 14-day right to withdraw from a distance contract, which runs alongside this policy. Where local law gives you more than this policy does, local law applies.

08How to ask

Write to support@frixlaw.com from the email on the account, with the invoice number and a line about what happened. We answer within two business days, and approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.

09Chargebacks

Please come to us before raising a chargeback. A disputed charge suspends the account automatically while the bank investigates, which is slower and more disruptive than simply asking us for the money back.