Dewett & Powell, a Louisiana-based personal injury firm, runs its entire practice on Frix.
Cases, documents, accounting and legal research, now in one product.
$100M+
In settlements for clients by the partners
Shreveport
Louisiana
Justin Dewett and Josh Powell run Dewett & Powell Injury Lawyers in Shreveport, Louisiana. Between them, the partners have recovered more than $100 million in settlements for their clients. Ask Justin what matters most, and he goes straight to the start of a case.
“You lose a lot of cases because you don't jump on it at that particular moment. Especially the bigger cases. The most important thing is to get them signed up.”
That moment depends on everything behind it: who picks up the phone, how quickly the details reach a lawyer, and whether the team has room to act. At Dewett & Powell, keeping all of that running falls to Courtney Weems, the firm's operator.
Courtney came to Dewett & Powell from a firm that ran on NEOS. When the software didn't fit the way the team worked, the only option was to suggest a change and wait.
“We would submit ideas (to Neos), vote on them, and most of the changes never made it to the finish line. We've been doing that for six years.”
The cost showed up in the daily work. Every new case meant setup across separate systems, and when files arrived one after another, the open cases waited. "If you have back-to-back files coming in," she says, "you're neglecting the rest of your caseload once you get that one onboarded."
Today, the firm runs on Frix. Intake, documents, scanning, case management and accounting sit together in one product, with Donna working across all of it.
“One of the biggest wants was to have everything within one product. We had to use Adobe, a different scanning system, a case management system, and separate accounting software, and now it's all in one.”
When a potential client calls, Donna picks up, gathers the details and passes them on, so a promising case isn't left waiting for a call back. The partners see the whole firm on one dashboard, from new leads to the revenue pipeline.
The team also researches case law and statutes in Donna's law library, inside the same product they use to run their cases, with every answer cited to its source.
And when something should work differently, there is no voting queue. Dewett & Powell works directly with the Frix team on what gets built next.
