Section 12. Questionable Information/Verification

A. To be considered questionable, incomplete or inadequate, the information or verification must be documented as one of the following: (1) inconsistent with statements made by the applicant/recipient; (2) inconsistent with other information on the application or previous applications; (3) inconsistent with credible information received by ISD; (4) questionable on its face. B. Resolving questionable information: Upon receiving questionable, incomplete or inadequate verification needed to determine an applicant/recipient's eligibility or benefit amount, ISD shall promptly provide the applicant/recipient a notice which shall include the following: 8.100.130 NMAC 7 (1) advise the applicant/recipient of the receipt of the information; (2) why it is questionable, incomplete or inadequate; (3) the additional information that must be provided; (4) the alternative methods of providing the information, (5) the deadline for supplying the information (10 working days or the end of the applicable application processing time period, whichever is later); (6) that the applicant/recipient may discuss with ISD whether any other readily available verification is acceptable; (7) that ISD is available to assist the applicant/recipient if the information is not readily available; and (8) that a failure to supply the needed information or contact ISD by the deadline may result in a delay, a denial of eligibility, a reduction in the amount of benefits or termination of benefits.