40 TAC § 700.309. Administrative Reviews of Client Complaints
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Texas Administrative Code › Title 40 SOCIAL SERVICES AND ASSISTANCE › Part 19 DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES › Chapter 700 CHILD PROTECTIVE SERVICES › 40 TAC § 700.309
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Child protective services clients have the right to an administrative review of any complaint about the Texas Department of Family and Protective Services' child protective services. When clients make a complaint, staff inform the clients that they may request an administrative review. An administrative review is conducted by staff at a higher level than the worker within a reasonable time after the client requests the review.
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