16 TAC § 8.205. Written Procedure for Handling Gas Leak Complaints

Each gas company shall have written procedures which shall include at a minimum the following provisions:

(1) a procedure or method for receiving leak complaints or reports, or both, on a 24-hour, seven day per week basis;

(2) a requirement to make and maintain a written record of all calls received and actions taken;

(3) a requirement that supervisory review of leak complaints must be completed and documented by 10:00 a.m. of the next business day for calls received by midnight on the previous day;

(4) standards for training and equipping personnel used in the investigation of leak complaints or reports, or both;

(5) procedures for locating the source of a leak and determining the degree of hazard involved;

(6) a chain of command for service personnel to follow if assistance is required in determining the degree of hazard;

(7) instructions to be issued by service personnel to customers or the public or both, as necessary, after a leak is located and the degree of hazard determined.