Section 337.50 The Right to a Service Appeal

Section 337

Section 337.50  The Right to

a Service Appeal

a)         The Department or provider agency shall provide clear written

instructions on how to request an appeal.  These instructions shall be provided

to children and families when the commencement or denial of services occurs,

during the intake assessment period, when a decision has been made to change

services, during the administrative case review, and at any time services are

requested and denied.  Instructions shall be provided to foster parents and

relative caregivers upon placement of a child, when services are requested and

denied or a decision has been made to change services or upon the decision on

the placement of a child made as a result of a clinical placement review.

b)         Information and instructions regarding the appeal shall be

provided in writing in the appellant's primary language.

c)         If the appellant is unable to request a service appeal in

writing, the Department or provider agency shall provide assistance to ensure

that the request is made in writing.

d)         The appeal may be filed by the appellant or his or her

authorized representative.