FEBRUARY 10, 2014 SPECIAL SESSION

FEBRUARY 10, 2014 SPECIAL SESSION

CROW TRIBAL LEGISLATURE

JOINT ACTION RESOLUTION NO. JAR14-05

INTRODUCED BY DARRIN OLD COYOTE, CHAIRMAN

CROW TRIBAL EXECUTIVE BRANCH

JOINT ACTION RESOLUTION OF THE CROW TRIBAL LEGISLATURE AND THE

CROW TRIBAL EXECUTIVE BRANCH ENTITLED:

“RESOLUTION APPROVING PURCHASE AND SERVICE AGREEMENT OF 360

OFFICE SOLUTIONS MULTI-FUNCTION PRINTING AND COPYING MACHINES

AND ASSOCIATED PRINT MANAGEMENT SOFTWARE OF UP TO $453,338 FROM

LOAN FUNDS FROM FIRST INTERSTATE BANK.”

WHEREAS, the Chairman of the Executive Branch has authority and responsibility

pursuant to the “enumerated powers” in Article IV, Section 3 of the Constitution and Bylaws of

the Crow Tribe of Indians to represent the Crow Tribe in negotiations with Federal, State and

local governments and other agencies, corporations, associations, or individuals in matters of

welfare affecting the Crow Tribe; to “negotiate and approve or prevent any sale, disposition,

lease or encumbrance of Tribal lands, interests in lands or other Tribal assets, including buffalo,

minerals, gas and oil with final approval granted by the Legislative Branch;” and to “negotiate

and approve limited waivers of sovereign immunity when such a waiver is necessary for

business purposes in accordance with Article V, Section 2(f) of [the] Constitution;” and

WHEREAS, the Legislative Branch has authority and responsibility pursuant to its

“powers and duties” in Article V, Section 2(d) of the Constitution “to grant final approval or

disapproval of items negotiated by the Executive Branch of Government pertinent to the sale,

disposition, lease or encumbrance of Tribal lands, interests in lands or mineral assets,” and in

Article V, Section 2(f) to “grant final approval or disapproval of limited waivers of sovereign

immunity by the Executive Branch when waivers are necessary for business purposes;” and

WHEREAS, the Crow Tribal Legislature and the Crow Tribal Executive Branch

enacted Joint Action Resolution No. JAR13-19 on October 24, 2013 to approve a loan

agreement for a loan from First Interstate Bank in the amount of Ten Million Dollars

($10,000,000.00), secured by interest from the 107" Settlement Trust Fund, for the purposes of

funding land purchases and economic development projects, and paying off the 2013

Unsecured Line of Credit (the “Loan’’), and such Loan closed on November 1, 2013 and all

BIA and OST approvals have been obtained; and

February 10, 2014 Special Session

Resolution Approving 360 Office Solutions Multi-Function Machines Expenditure

Page 1 of 3

WHEREAS, the Joint Action Resolution No. JAR13-19 required additional Joint

Action Resolutions to approve all Future Project Expenditures from the Loan funds; and,

WHEREAS, the Chairman of the Executive Branch, through the Tribe's Internet

Technology consultant, has researched and evaluated options for addressing the Tribe's need

for multi-function printers and copiers, and has negotiated a very favorable service and

maintenance agreement for such machines; and,

WHEREAS, the Chairman of the Executive Branch, through the Tribe's Internet

Technology consultant, has identified 360 Office Solutions as providing the best quality,

service, and value to serve the needs of the Tribe for multi-function printing and copying

machines; and,

WHEREAS, the loan agreement approved on October 24, 2013 contemplated future

expenditures for centralized multi-function printing and copying machines; and,

WHEREAS, multi-function printing and copying machines are necessary to ensure

efficient and effective administrative operations for the Crow Tribe and will provide significant

long-term cost-savings over the current printing and copying machines currently used for tribal

government operations.

NOW, THEREFORE, BE IT RESOLVED BY THE CROW TRIBAL LEGISLATURE

AND THE CROW TRIBAL EXECUTIVE BRANCH:

Section 1. The agreement between the Crow Tribe and 360 Office Solutions for the

purchase of and service agreement for multi-function printing and copying machines, attached

hereto and incorporated by reference, is hereby approved.

Section 2. The Crow Tribe is authorized to expend not more than $453,338 of the

Loan funds for the purchase of and service agreement for multi-function printing and copying

machines from 360 Office Solutions.

Section 3. The Crow Tribal Legislative Branch has a separate agreement for the

procurement of copier equipment and related services with Midland Office Equipment of

Billings and, accordingly, shall not be part of the agreement with 360 Office Solutions. The

amount of twenty-two thousand dollars ($22,000.00) from the Loan funds shall be used for the

Legislative Branch agreement with Midland Office Equipment, as described and itemized in

the attachment titled “Legislative Branch Copier Purchase Estimate.”

Section 4. The Crow Tribal Judicial Branch shall be authorized to enter into a

separate agreement for the procurement of copier equipment and related services with a

company of its choice. The amount that the Judicial Branch and Executive Branch come to an

agreement with, from the Loan funds shall be used for the Judicial Branch agreement with such

company.

February 10, 2014 Special Session

Resolution Approving 360 Office Solutions Multi-Function Machines Expenditure

Page 2 of 3

CERTIFICATION

I hereby certify that this Joint Action Resolution entitled “RESOLUTION APPROVING

PURCHASE AND SERVICE AGREEMENT OF 360 OFFICE SOLUTIONS MULTI-

FUNCTION PRINTING AND COPYING MACHINES AND ASSOCIATED PRINT

MANAGEMENT SOFTWARE OF UP TO $453,338 FROM LOAN FUNDS FROM

FIRST INTERSTATE BANK” was duly enacted by the Crow Tribal Legislature with a vote

of 15_in favor __0_ opposed, and _0_ abstaining and that a quorum was present on this 10"

day of February, 2014.

A ae

Senator R. Knute Old Crow, Sr.

Speaker of the House

Crow Tribal Legislature

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Senator Gordon Real Bird, Jr. ait SEAL i:

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This Joint Action Resolution entitled “RESOLUTION APPROVING PURCHASE AND

SERVICE AGREEMENT OF 360 OFFICE SOLUTIONS MULTI-FUNCTION

PRINTING AND COPYING MACHINES AND ASSOCIATED PRINT

MANAGEMENT SOFTWARE OF UP TO $453,338 FROM LOAN FUNDS FROM

FIRST INTERSTATE BANK” pursuant to the authority vested in the Chairman of the Crow

Tribe by Article V, Section 8 and Article IV, Section 3(k) of the’Constitution and Bylaws of the

Crow Tribe of Indians, on this \ day 0 2014.

> Ws

Darrin Old Coyote, CHaiyman

Crow Tribal Executive Branch

February 10, 2014 Special Session

Resolution Approving 360 Office Solutions Multi-Function Machines Expenditure

Page 3 of 3

A JOINT ACTION RESOLUTION ENTITLED: “RESOLUTION APPROVING PURCHASE AND SERVICE AGREEMENT OF 360 OFFICE

SOLUTIONS MULTI-FUNCTION PRINTING AND COPYING MACHINES AND ASSOCIATED PRINT MANAGEMENT SOFTWARE OF

UP TO $453,338 FROM LOAN FUNDS FROM FIRST INTERSTATE BANK.”

Bill or Resolution: JAR14-05 Introduced by:_Chairman Darrin Old Coyote Date of Vote:_2/10/2014

Number

Representative: Yes No Abstained

G. Three Irons

B. Rogers

C. J. Stewart

P. Hill

~ PS I< ps iM

E. Birdinground

A.Coyote-Runs, Sr.

(Vacant)

T. Gros Ventre

P. Alden, Jr.

V. Crooked Arm

P. Spotted Horse, Sr.

L. DeCrane

C. Goes Ahead

B. Hugs

B. Good Luck

G. Stewart

x Pi I P< pp PS i PP pd

G. Real Bird, Jr.

Secretary of the House

R. K. Old Crow, Sr.

Speaker of the House

x

Totals: 15 0 0

Result of Vote:

Passed Not Passed Tabled Veto-Override

Senator R. Knute Old Crow, Sr. Date Senator Gordon Real Bird’) Ir. 0 Date

Speaker of the House Secretary of the House

@ Office Solutions 7

May 2, 2013

Mr. Jeff Honcoop

Business Consultant

Honcoop Technology Services

Billings, MT 59101

Re: — Crow Tribe of Indians Multi-function Device RFQ

Mr. Honcoop:

Thank you for the opportunity to respond to the Crow Tribe of Indians Multi-function

Device RFQ issued April 22, 2013 to be the Primary Partner for the multi-function

devices and associated print management software solutions for the Crow Tribe. Within

this proposal it is our goal to identify areas where 360 Office Solutions can provide value

added services as well as competitive pricing to the Crow Tribe to improve operational

and fiscal efficiencies.

Through our 65 years of experience 360 Office Solutions has grown to understand the

specific product and service needs of our customers. It is our goal to present the benefits

’ of a customized Multi-Function Standards Program as well as providing other value

added services, including looking into the future with the Crow Tribe to change and adapt

to your needs as they arise. We will work proactively with Honcoop Technology

Services to insure we understand the direction of the Crow Tribe direction and strategy.

Lastly, our local, personalized service and experience implementing custom programs in

many large customers provides us insight, to insure that this project is successfully

implemented.

As we have discussed we will be working directly with Ricoh Professional Services

employees in regards to the deployment of software solution. I feel our investment in this

team will help ensure a seamless deployment of the entire solution for both hardware as

well as software including all necessary training.

We are proud to be partnering with Ricoh Americas Group on this project. As you may _

or may not be aware Ricoh is the world’s largest manufacture of imaging systems

software solutions with a market Capitalization of 135.3 billion yen

2013). >

Smart answers everywhere you turn.

www.360-OS.com

In summary, we would like to thank The Crow Tribe for considering our proposal. Our

commitment, as demonstrated in this proposal, is to provide total customer value and to

offer the Crow Tribe an ideal partner for your multi-function device needs. The

ultimate goal and purpose per your RFQ is to enhance productivity, reduce support

requirements, and improve users’ experience when performing copying, scanning,

printing and faxing activities.

Jeff, I very much appreciate your time and patience with us as we strived to make sure

we fully understood the scope of this RFQ.

We would welcome any questions that you might have about our proposal including

suggestions if there are other services that we could provide to your organization.

Greg R. Reiss

Co-Owner

We have read and reviewed the Crow Tribe of Indians Multi-function Device RFQ issued

April 22, 2013. Detailed below is our response to each of the questions contained in the

RFQ:

Evaluating Criteria of Request for Proposal

Minimum Required Functionality:

The proposal called out the required functionality of the devices included in the

proposal. We have included detailed description of the functionality of the devices

included in the proposal. Additionally, we have provided a summary table showing

capabilities of each device as compared to the required minimum functionality. See

Appendix 1.

Print Management Software:

As outlined in the RFQ, the print management software should contain the following

minimum functionality:

e Secured Print: Users need to be able to print out a document and pick it up only

after verifying they are present.

e Print Anywhere: Users need to be able to release a Secured Print job from any

device on the network on a per job basis.

e Verification: The necessary proximity cards, card readers, and card management

equipment must be provided with the quote for 350 users. The costs of additional

cards and any setup fees associated with additional users should also be identified

in the quote.

e Reporting: User level auditing and the ability to report on user page counts by

type. Department level page counts and page counts by type

e Print Routing: Automatic print routing and notification items should be present,

including the ability to automatically convert color prints to black and white in a

pre-defined manner.

e Directory Support: The existing Active Directory infrastructure should be used

as a master directory service and to provide an alternate authentication method on

devices if a proximity card is not present.

We have proposed the following print management software and hardware solutions to

meet achieve the intended print management controls and capabilities that you have

outlined above.

Card Authentication Package, Enhanced Lock Print NX and PCS Director:

These software packages will allow and organization to have increased access control to

specific system features while allowing for an environment that is safe to handle and

organizations printing, copying and document distribution. The benefits of this software

are:

Help reduce an organizations document costs,

Significantly increase an organizations system/workflow security

Simplified ability to establish user privileges

Increase an organizations overall productivity.

e Control the release of when a document will print

e Allow a user to print for any MFD that is software enabled

e Enhanced reporting capabilities on printing activities

We will take the responsibility to insure that the software is properly loaded on the

necessary devices and configured on the network and functioning as intended. The

installation will be handled through a partnership with Ricoh Professional Services

division and ourselves. These individuals along with our local professional IT and

service technicians will be physically on-site to handle the implementation. At the

completion of the installation and implementation of the software we will provide detail

on-site user training sessions so that the staff understands the functionality of the

software. We have learned that if these training sessions are done before the

implementation then the success of understanding the functionality decreases.

We have included in Appendix 2 a detailed description of each of the software packages

included in this proposal.

The pricing proposed in this response includes all costs associated with the purchase of

the software, installation, and ongoing maintenance and licensing costs.

Service and Consumables:

The RFQ requests that we address the following areas:

Shipping:

The shipping costs associated with the software and devices are included in our overall

cost in the Pricing Section. The shipping costs associated with delivering the toners and

parts to your locations have been included in our overall cost per copy rate. There are no

additional shipping costs that will be billed.

Professional Delivery and Set up:

We have seven trained service technicians located locally in Billings that have combined

120 years of experience in the office equipment industry that will be responsible for

handling the implementation of the hardware and on-going service support. The

individuals on our team are:

> Dale St. Germaine, Service Manager

Dale has been in the industry for over 18 years, and has completed numerous

training on Ricoh and Savin multi-function devices. Dale is responsible for

the Service Team. His extensive knowledge and experience allows him to

efficiently handle service issues for our customers.

> Ramon Jimenez, Senior Service Technician

Ramon has been in the industry for over 17 years, and is a trusted and

knowledgeable service person for our customers. He has been trained on

numerous Ricoh, Konica Minolta black and color multi-function devices

along with HP printers.

> Paul Carter, Senior Service Technician

Paul has been in the industry for over 27 years, and is a trusted and

knowledgeable service person for our customers. He has been trained on

numerous Ricoh, Sharp, Panasonic and Toshiba multi-function black and

color devices.

> David Lefler, Service Technician

David has been with 360 Office Solutions for over 33 years. David is ISCET

certified. He is also certified on Brother copier/fax printers, Fellows and

Martin Yale Shredders. David is also trained on the low to medium volume

Ricoh devices.

Dennis Schramm, Service Technician

Dennis has been with the Company for over 22 years. Dennis is responsible

for the set up, and quality review on the Ricoh, Konica Minolta multi-function

devices and HP Printers. Additionally, Dennis is responsible for rebuilding of

many of the key parts that customer machines may need. This allows us to

increase the depth of inventory we carry for our customers.

WV

Vv

Karl Hazen, Service Technician

Karl has been with 360 Office Solutions for 18 months. During that time Karl

has been certified on several Ricoh models and a few Konica Minolta models.

> Chris Bolte, Service Technician

Chris is our newest technician. He has been with 360 Office Solutions just

under a year. During that time Chris has been certified on several Ricoh

models and HP printer model.

The implementation of the print management software will be handled by our support

team from Ricoh along with our local team members as described below. Theses

individuals are trained and certified on the software products provided in the proposal.

Address Book Setup and Maintenance:

The set up of the address book software will be handled by our local service team

discussed above. The ongoing maintenance will handled as discussed below in the

Service Level section.

Printer Server Setup and Maintenance:

The printer set up will be handled by our local service team discussed above. The

ongoing maintenance will handled as discussed below in the Service Level section.

Hardware Maintenance:

We will handle the maintenance of the hardware will be handled as discussed in the

Service Level section below.

Software Maintenance:

We will handle the maintenance of the software in conjunction with Ricoh Professional

Services.

Remote Troubleshooting and Support:

We will have the ability through the print management software to see what the service

issues with the network devices are. That will give us an opportunity to talk with an enduser if the service issue is fairly simple and straight forward. We provide our customers

with a phone number that goes directly to the machine customer service team. They can

track locate a technician and have them talk with the customer regarding the service

issue.

On-Site Troubleshooting and Service:

See the Service Level section below.

IT Staff Training:

As previously discussed, we will conduct end user training sessions at the time of the

implementation. This will allow the user the opportunity to actually use the hardware

and software in their environment. Depending on the number of end users we would

anticipate one or two sessions being offered to train the IT staff.

User Training:

As previously discussed, we will conduct end user training sessions at the time of the

implementation. This will allow the user the opportunity to actually use the hardware

and software in their environment. Depending on the number of end users we would

anticipate one or two sessions being offered to train the IT staff.

Toner and Consumables:

We have a warehouse located in Billings, Montana where we stock over 3,500 skus. We

will be stocking the toners, consumables and key parts for the devices included in the

proposal. By stocking these items it will allow us to have a rapid response rate when we

have a service issues or a machine is out of toner. For this project we anticipate a local

on site storage of all necessary consumables checked and stocked weekly by our staff

thus eliminating the possibility of running out of supplies.

Advanced Management Software Implementation Support:

The implementation of the software will be handled through a Partnership with us and

Ricoh. We will have a Ricoh Professional Services professional on site for two days to

lead our software installation team. He will be assisted by our IT support team member

and our Service Manager.

Service Level Expectations:

The Service Level Promise we are proposing for this relationship is as follows:

As discussed above we have seven service technicians that take care of our customers.

This allows us to provide a high level of service to our customers.

As a comparison, we have a large enterprise customer that we have 60 multi-function

devices located across numerous locations. The service statistics associated with this

account over the last three and a half years shows:

Number of Calls Average Response Time (hrs)

334 1.35 hours

We would anticipate that we would be able to be as responsive to needs of your end

users. There may be a little more travel time involved; however, the core response time

would not deviate from the above experience.

We would commit to the following service promise associated with your account:

e Call Back:

We will commit to having a 2 hour response time to address problems.

e Next Business Day On-Site Service:

We will commit to have next day on-site service for service issues that require an

on-site visit to address.

° Routine Maintenance:

We will commit to have a service technician on site for 8 hours per day two

times per month for the length of the contract. The purpose would be to

handle any training issues that end users have and to inspect the devices to insure

they are performing. This additional service is above and beyond the service

support we discussed above.

e Machine Replacement Guarantee:

We and Ricoh will guarantee that if a machine has continued performance issues

that we cannot address that we will replace the machine with a like or better

model. Due to the size of this Partnership, Ricoh considers this a major account

and hence Ricoh has a Western Area Service Manager that will be actively

engaged in any service issues that may arise over the course of this agreement.

e Loaner Machine:

We will provide a loaner of equal or higher grade device in the event there is a

device that is down longer then 3 business days.

e Moving of Machines:

We are happy to assist the Tribe in the movement of machines as needed. We

would consider this as a “regular service call”, which we have accounted for the

cost in our model. However, if the number of machine moves goes beyond one

unit per month on average (12 machine moves per year) then we would need to

bill the Tribe for the additional moves. We would look at this on an annual basis.

We would propose a discounted billing rate of $75/hour for this service.

Pricing:

The pricing provided for the machines that have been specified is as follows:

Device Black Cost Per Copy Color Cost Per Copy

MPCS5502 $0.0091 $0.039

MPC4502 $0.0091 $0.039

MPC400 $0.0105 $0.0576

MPC7501 $0.0075 $0.0366

MPC6501 $0.0075 $0.0366

The total upfront capital cost associated with the RFQ includes the following:

e The devices, as identified in Appendix 1, that meet all the specifications called

out in the RFQ,

e The print management software cost and on going licensing fees, as identified

above,

e Thecost of installing the machines and the software on the network,

e The cost of power filters, freight, and card reader hardware and 350 cards.

The total upfront capital cost is $453.338 1 which includes a credit of $6,996 for the

reuse of the MPC 4502 in Water Resources. The credit is net of the cash discount from

Ricoh. We will also issue a credit of $4,437 for the repurchase of the MP 5210, which

was the original purchase price when the machine was purchased on January 24, 2013.

As we analyzed the devices that have been called-out in the RFQ, there may be an

opportunity to realize additional savings once we complete the walk through of the

facility and gain an understanding of the work flow and needs of the end user along with

the long term direction of the Crow Tribe. A potential reduction in up front capital costs

could be between 10% to 20%.

Existing Devices:

The Crow Tribe currently has two devices that we have provided. The devices are:

Device Repurchase Price

MPC 4502 (Water Resources) (see below)

MP 5210 (Water Resources) Buy back at original sale price

We will repurchase the MP5210 as noted above. The MPC4502 is the same model and specification that

is included in the RFQ. Accordingly, we would propose that this machine would be redeployed with the

required configurations and software additions at the cost per copy rates outlined in this proposal.

Customer References:

The RFQ requests that we provide three references for organizations we have done similar deployments

with.

Organization Contact Name Title Contact Number

PPL Montana Kyle Witt Manager Records Mngt 237.6959

The deployment at PPL Montana consisted of 33 Ricoh Systems including two wide format devices

and an mix of mid range color and black devices

Organization Contact Name Title Contact Number

Billings Public School Glenna Staebler P-Card Supervisor 281.5024

The deployment at the Billings Public Schools has consisted of over 60 devices and Ricoh has been

the standard for the school district since 1982. They currently have five 70-110 pages per minute

devices with annual volumes exceeding 800,000 impressions on these five machines.

Organization Contact Name Title Contact Number

St Vincent Healthcare Curtis Schmidt Supply Chain Supervisor 237.3435

The deployment at St. Vincent Healthcare consisted of 60 Ricoh devices on their main campus and

their remote locations. The devices range from 17-75 pages per minute devices. Annual volume

ranges between 3.5 Million to 4.0 Million impressions.

Other major accounts that we are currently servicing with multiple Ricoh systems are:

Customer

Phillips 66,

Burlington Northern Santa Fe

Wells Fargo,

Montana National Guard

Transportation and Safety Administration

Fed Ex

Montana Rail Link

Riverstone Health

Additionally, a few fully managed print customers with 60 plus devices are:

Customer

Rimrock Foundation

Avitus Group

Yellowstone Boys and Girls Ranch

Other Criteria to Consider:

At 360 Office Solution it is our goal to standout from our competition. We know that

customers have options on where to buy--so we constantly challenge ourselves to bring

added value, service and solutions as a Technology & Office Solution Supplier. We

don’t just sell products, we help businesses save time, money and streamline their

purchasing process.

What sets us apart from our competition-it’s simple? We provide smart solutions backed

by a team with decades of experience in the office automation business. You can see that

with the service team that stands ready to assist our customers with their needs --- but

there is more! Our solution-focused approach can make a real difference in the way our

customers run their office. We have the products, service and support to save our

customers money and time by making smart choices.

What truly makes us different is the employees and leadership team of the 360 Office

Solutions. The values we hold ourselves to are meaningless without a committed group

of employees. The relationship with The Crow Tribe will be the primary responsibility

of a local team of professionals dedicated to the implementation and success of the

program. The key members of the team are:

> Greg Reiss, Co-Owner

Greg has been in the business for over 35 years. Greg is responsible for the

sales and service business associated with the Ricoh, Konica Minolta and HP

copiers and printers. Greg’s family founded Star Office Machines and Greg

eventually took over and ran the business from his father. In 2009, Star Office

Machines merged with the Company and Greg became a shareholder of the

Company. Greg is an avid skier and he supports many charities and events

associated with skiing. Greg is married to Cindy and they have three grown

children.

> Dale St. Germaine, Service Manager

Dale has been in the industry for over 18 years, and has completed numerous

training on Ricoh and Savin multi-function devices. Dale is responsible for

the Service Team. His extensive knowledge and experience allows him to

efficiently handle service issues for our customers.

In addition to Greg and Dale and the rest of the Service Team, there stands the entire

Company there to serve our customers.

The rest of the 360 Office Solutions Management team are:

Management Team:

Individual Position Years of Service

Frank Cross Co-Owner 35 Years

Dan Muller Co-Owner 24 Years

Craig Bartholomew Co-Owner 12 Years

Brenda Sommerville Project Manager 22 Years

Justin Nelson Installation Supervisor 4 Years

Bonnie Juhl Operations Specialist 38 Years

Randy Mehling Contract/Data Analyst 10 Years

Kathy Pierce Marketing Director 22 Years

Robert Ranford Warehouse Manager 8 Years

Carol Schladweiler Accounting Manager 35 Years

Vic Shay Regional Sales Manager 23 Years

Additionally, the Company has total of 87 employees, who have experience in their area

of responsibility with the Company. The following is a summary of employees based on

years employed:

Years of Service Number of Employees

0 to 5 years 19

6 to 10 years 13

11 to 15 years 22

16 to 20 years 11

20 to 30 years 15

30 plus years 7

The team of employees we have allowed us to be recognized as one of the top 40

Independent Dealer in North America, 360 Office Solutions has been delivering quality

products and service to our customers for over 65 years. Through the years we’ve

accumulated vast knowledge about the customers we serve and the products we offer.

We’ve learned how to apply that knowledge through committed personal service that

exceeds customer expectations. We aim to identify the right products and processes that

help to build efficiencies and value across the board.

Whether it’s an emergency machine repair, a last minute supply delivery, or ideas on how

to save money and time, our experienced team is right there to support our customers

with smart solutions that work.

We pride ourselves on being a strategic forward looking company that continues to look

at what products and services we can provide to our customers to help make them more

efficient — our mission is to make your workplace perfectly served!

Accordingly, we pride ourselves in being our customers’ go-to single source supplier for

their office needs. Beyond the expertise we office when it comes to multi-function

devices and printers, we have expertise in all aspects of the office environment.

360 Office Solutions is locally owned and operated and committed to the Greater

Montana Community. We have a fundamental belief that we need to give of our time,

talents and resources to make this community a better place to live and raise our

families. We are proud of the fact that we have been a long time supporter of several

worthy organizations over the last 30 years. Some of the organizations we support

through donations of time and resources are:

Alberta Bair Theater All City Alcohol Free Parties

American Cancer Society-Relay American Legion Baseball

American Heart Assoc.—Heart Ball Big Brother Big Sisters

Big Sky Economic Development Big Sky Hospice

Billings Catholic Schools Billing Public School

Billings Christian Schools Billings Clinic Classic

Billings Clinic Cancer Center Billings Food Bank

Parmly Billings Library Bozeman Deaconess Foundation

Bozeman School Foundation Care Net

CASA Chase Hawks

Eagle Mount Easter Seals

Family Tree Golden K Kiwanis

Junior League Montana State University — Billings Moss

Mansion Muscular Dystrophy Association

Northern Rockies-Messiah Program RMC Athletics

RMC BlackTie/BlueJeans Special Olympics

St. Johns Lutheran Ministries St. Patrick’s Co-Cathedral

St. Vincent’s Foundation-Saints YMCA

Wendy’s — Dave Thomas Classic Yellowstone AIDS Project

YWCA Young Families

YSA Soccer Program

Again, we would like to thank The Crow Tribe for considering our proposal. Our

Company, along with the Ricoh Professional Services Group and more importantly our

employees are committed to the success of this entire project.

360 Office Solutions, Inc. Service & Support Agreements:

360 Office Solutions, Inc. (Hereafter referred to as 360 Office Solutions) and (Hereafter referred to as will provide

all labor, parts and materials necessary to maintain in good operating condition products covered by this Agreement. At the time of repair,

360 Office Solutions may install engineering improvements and modifications to improve operation and reliability, and will perform

preventative maintenance services such as cleaning and inspecting as appropriate. Replacement parts will be new or their equivalent;

displaced parts will become the property of 360 Office Solutions. Software support, training and operational programming is included in this agreement.

The following are specific services that 360 Office Solutions will provide to the Customer:

Call Back:

360 Office Solutions will commit to having a 2 hour response time to address problems.

Next Business Day On-Site Service:

360 Office Solutions will commit to have next day on-site service for service issues that require an on-site visit to address.

Routine Maintenance:

360 Office Solutions will commit to have a service technician on site for 8 hours per day two times per month for the length of the Agreement.

Machine Replacement Guarantee:

360 Office Solutions will guarantee that if a machine has continued performance issues that we cannot address that we will replace the machine

with a like or better model.

Loaner Machine:

360 Office Solutions will provide a loaner of equal or higher grade device in the event there is a device that is down longer then 3 business days.

Moving of Machines:

360 Office Solutions will assist the Customer in the movement of machines up to one unit per month on average (12 machine moves per year).

If the number of machine moves exceeds this amount in 12 month period, then 360 Office Solutions will bill the Customer for the additional

moves at a rate of $75/hour for this service.

sy Charges: Customer must have an 360 Office Solutions Charge Account in good 8. Limitation of Service:

standing. Customer will be invoiced based on service selected. Customer will pay all 360 Office Solutions does not provide support for

applicable taxes. If prepaid services are cancelled, Customer will receive a pro-rata “Nonqualified Products". Nonqualified Products are hardware and

refund only for the unused prepaid services beyond the first three (3) months. 360 Office software not supplied or approved by 360 Office Solutions and products for which

Solutions reserves the right to charge for excessive service on a time and materials basis Customer does not allow 360 Office Solutions to incorporate modifications. Customer

2. Due Date of Invoices: is responsible for removing Nonqualified Products to allow 360 Office Solutions to

The payment will be billed on or about the fifteenth of the month. The payment will be due perform support services. If support services are made more difficult

within fifteen days of the date of the invoice. If the payment is 10 days or more late, because of a Nonqualified Product, 360 Office Solutions will charge Customer for the

a late charge of 1.0% of the payment due or $50.00, whichever is greater. extra work at standard rates.

a Dishonored Item Fee 9 Exclusion: This Agreement does not cover any damage or failure

If the customer payment is dishonored, a fee of $50.00 will be paid in addition to caused by:

any late charges which may apply. a. Use of substandard media, supplies and toner not authorized by the manufacturer

4 Emergency Service: or use of items not designated for use with products being serviced; or

Emergency Service will be provided under this agreement at no additional cost b. Site conditions that do not conform to 360 Office Solutions’ site specifications; or

during regular business hours Monday through Friday from 8:00 a.m. to 5:00 p.m c. Fire or water damage, neglect, improper use, electrical

5. Eligible Products: disturbances, transportation by Customer, work or modification

To be eligible for this Agreement, products must be by people other than 360 Office Solutions employees or subagreementors, or

in good operating condition and at current revision levels. To bring other causes beyond 360 Office Solutions’ control; or

non-eligible products up to these requirements, 360 Office Solutions will charge standard d. Failure to follow manufacturer's operating instructions or

rates in effect on the date of the service request. 360 Office Solutions reserves the right recommended volume: or

to examine equipment prior to any renewal of this Agreement and in the e. Adjustments to the equipment beyond the established factory specifications that may result in

event the machine (s) require overhauling or rebuilding, an estimate will damage to the equipment, a reduction in copy quality, or increased service requirements; or

be submitted for the Customer's approval before the work is started. f. Customer refusal to perform required Preventative Maintenance, replace worn or damaged parts; or

6 Parts Replacement: g. Unauthorized alterations or adjustments void coverage under this warranty and/or

360 Office Solutions will replace without charge, parts which maintenance agreements and will subject the customer to additional charges. *Please note

have been broken or worn through normal use and are necessary to document feeder belts, paper trays, outside panels, by-pass trays and glass are not covered under

machine servicing and maintenance adjustments, not including this agreement, nor is cleaning due to extraordinary circumstances.* Also, networking problems that

consumables unless specified above. are not machine malfunction are not covered under this agreement.”

7. Liability For any material breach of this Agreement by 360 Office Solutions: 10. Term:

Customer's remedy and 360 Office Solutions’ liability will be limited to a refund of the This Agreement will begin on. the start date specified by 360 Office Solutions

related support charges paid during the period of the breach, up toa and will terminate on

maximum of twelve (12) months. 360 Office Solutions will not be liable for 1 Termination:

performance delays or for nonperformance due to causes beyond This Agreement will continue from year to year unless

reasonable control. 360 Office Solutions is not liable for any damages caused by delay terminated by either party's giving notice of termination in writing to

in furnishing services or other performance under this Agreement. THE the other not less than thirty (30) days prior to the anniversary of this.

SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY Agreement upon which the termination shall become effective. In

EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY addition, 360 Office Solutions may cancel this Agreement at any time if Customer fails

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR to pay any sum due under this Agreement or any other Agreement with

PURPOSE, AND SOLE REMEDY FOR 360 Office Solutions LIABILITY OF ANY KIND, 360 Office Solutions before that payment becomes delinquent.

INCLUDING LIABILITY FOR NEGLIGENCE WITH RESPECT TO 12. Contract Interpretation:

SERVICES FURNISHED UNDER THIS AGREEMENT AND ALL OTHER This Agreement shall be construed in accordance with the laws of the State of Montana, provided

PERFORMANCE BY 360 Office Sclutions UNDER OR PURSUANT TO THIS AGREEMENT that reference to Montana law shall be for purposes of interpretation only, and nothing in this

SHALL BE LIMITED TO THE RE-PERFORMANCE OF ANY DEFECTIVE Agreement shall extend the substantive law of Montana to the Crow Tribe. Nothing in this

SERVICE PROVIDED BY 360 Office Solutions AND SHALL IN NO EVENT INCLUDE Agreement shall be construed as a waiver of the Crow Tribe's sovereign immunity as to the courts

ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. of any state. In addition, the Crow Nation Workforce Protection Act shall apply to this Agreement.

13. Entire Agreement: The terms and conditions of this Agreement

constitute the entire understanding between the parties relating to the

provisions of the services listed above. Customer's acceptance of this

Agreement is deemed to occur upon Customer's signature of or payment

under this Agreement

SERVICE AGREEMENT

360 Office Solutions Ciao Office Solutions

1331 First Avenue North art answers everywhere you tum.

Billings, Montana

406-248-7881

Customer Information: Contract Date:

Expiration Date:

Contact Name:

Contact Phone:

Salesperson # and Name:

Product Location: Authorized Signature/Date:

See reverse side and Letter of Instruction for service level descriptions

and terms and conditions.

Model Number Serial Number Initial Meter Annual Minimum

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Software Packages listed alsong with support offered

CUSTOMER SIGNATURE

{You agree to all of the terms and conditions contained on the reverse side of this Agreement, Letter of Instruction and any attachments to same (all of which are included by reference) and become

lpart of this Agreement. You acknowledge to have read and agree to all the terms and conditions and understand that this is a non-cancelable Agreement for the full term shown above. The person

|who is signing on this Agreement on behalf of the Customer hereby acknowledges and represents that he/she has due and lawtul authorization and authority to execute this Agreement and to bind

the Customer to its terms and conditions.

Signature Title: Date:

(Authorized Signature)

Print Name For:

OWNER ACCEPTANCE

Signature Date:

(Authorized Signature)

Title:

Building Department Model

AML Front Office MPC5502

Billings Sub office Office space MPC4502

Casino Admin Office MPC4502

Casino Main Office MPC400

Courts Clerks office MPC400

Courts Front Office MPC5502

Day Care Hallway MPC5502

Education Building Education MPC5502

Fitness Center CHR MPC400

Fitness Center Diabetes MPC5502

Head Start Crow Agency Home Visit MPC400

Head Start Crow Agency Main Office MPC5502

Head Start Lodge Grass Main Office MPC4502

Head Start Pryor Main Office MPC4502

Head Start Wyola Main Office MPC4502

Housing Back Hall MPC400

Housing Front Office MPC400

Housing Main Hall MPC5502

Legal Trailer Legal MPC5502

Legislature Front Office MPC7501

Legislature Meeting Room MPC400

Main Building Credit MPC400

Main Building Cultural MPC400

Main Building Enrollment MPC5502

Main Building Exe Admin MPC5502

Main Building Finance MPC6501

Main Building Grants MPC5502

Main Building Head Start Main Office MPC5502

Main Building HR MPC5502

Main Building HR Reception MPC5502

Main Building IT MPC5502

Main Building Janitorial MPC400

Main Building Land Management MPC5502

Main Building Mailroom MPC7501

Main Building Procurement MPC4502

Main Building Records MPC7501

Main Building Tourism MPC4502

Multipurpose Building Front Office MPC4502

Natural resources Downstairs MPC4502

Natural resources Upstairs MPC4502

Old Casino Family Preser. MPC4502

Old Casino Healthy Hearts MPC4502

Old Casino ICWA MPC5502

Old Casino IV-4 MPC4502

Old Casino Native Employment MPC4502

Old Casino Social Services MPC5502

Old Casino TIPO MPC400

Old Casino Tribal Gaming MPC4502

Old Casino Water Resources MPC5502

Old Casino Water Resources MPC400

Old Casino Water Resources - Dwnstrs MPC400

Police Station Tribal Cops MPC5502

Prosecutors Back Hall MPC5502

Prosecutors Front Office MPC400

SR Citizen SR Citizen MPC400

Transit Main Office MPC4502

Transportation Main Office MPC5502

Transportation Trailer Hallway MPC4502

Tribal Health Conference Room MPC5502

Tribal Health Copy Room MPC5502

Wellness Wellness MPC5502

Total Model Count

Model Count

MPC5502 25

MPC4502 17

MPC400 15

MPC6501 1

MPC7501 3

Item Extended

Model Part ltem Quantity Cost Cost

MPC 5502 416076 25 $ 6,143.22 $ 153,580.42

SR3120 416008 25 $ 1,091.03 $ 27,275.64

BU3060 415988 25 $ 76.87 $ 1,921.80

Punch Unit 430719 25 $ 228.76 $ 5,719.09

Fax Option 415991 25 $ 469.57 $ 11,739.18

FAC 52 416337 25 $ 82.43 $ 2,060.72

$ 8,091.87 $ 202,296.84

MPC4502 416072 17 $ 5,416.23 $ 92,075.90

SR3120 416008 17 $ 1,091.03 $ 18,547.44

BU3060 415988 17 $ 76.87 $ 1,306.82

Punch Unit 430719 17 $ 228.76 $ 3,888.98

Fax Option 415991 17 $ 469.57 $ 7,982.64

FAC 52 416337 17_$ 82.43 $ 1,401.29

$ 7,364.89 $ 125,203.07

MPC400 415132 15 $ 3,038.76 $ 45,581.35

FAC49 415751 15 $ 10929 $ 1,639.32

$ 3,148.04 $ 47,220.67

MPC 7501 415183 3 $13,871.22 $ 41,613.65

SR4030 414957 3 $ 1,055.83 $ 3,167.49

Punch Kit 412209 3 $ 239.88 $ 719.63

Fax Option 415192 3 $ 502.91 $ 1,508.73

$15,669.83 $ 47,009.50

MPC6501 415182 1 $12,652.38 $ 12,652.38

SR4030 414957 1 $ 1,055.83 $ 1,055.83

Punch Kit 412209 1$ 239.88 $ 239.88

Fax Option 415192 1$ 50291 $ 502.91

$14,451.00 $ 14,451.00

Device Totals $48,725.63 $ 436,181.07

Additional Costs

Freight Costs $ 3,000.00

Set up and Installation of Devices $ 4,360.00

Software and Training and Implemetation and all Licensing $ 21,976.00

Card Reader Hardware and 350 Cards $ 10,382.00

Power Filters $ 7,981.93

$ 47,699.93

Pass through of cash discount from Ricoh

Total

$ (23,547.00)

$ 460,334.00