Computer-Security Incident Notification Final Rule

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

1 For the OCC, ‘‘banking organizations’’ includes

national banks, Federal savings associations, and

Federal branches and agencies of foreign banks. For

the Board, ‘‘banking organizations’’ includes all

U.S. bank holding companies and savings and loan

holding companies; state member banks; the U.S.

operations of foreign banking organizations; and

Edge and agreement corporations. For the FDIC,

‘‘banking organizations’’ includes all insured state

nonmember banks, insured state-licensed branches

of foreign banks, and insured State savings

associations. Each agency’s definition excludes

financial market utilities (FMUs) designated under

Title VIII of the Dodd-Frank Wall Street Reform and

Consumer Protection Act (designated FMUs).

Signed in Washington, DC, on November

18, 2021.

Treena V. Garrett,

Federal Register Liaison Officer, U.S.

Department of Energy.

[FR Doc. 2021–25537 Filed 11–22–21; 8:45 am]

BILLING CODE 6450–01–P

DEPARTMENT OF THE TREASURY

Office of the Comptroller of the

Currency

12 CFR Part 53

[Docket ID OCC–2020–0038]

RIN 1557–AF02

FEDERAL RESERVE SYSTEM

12 CFR Part 225

[Docket No. R–1736]

RIN 7100–AG06

FEDERAL DEPOSIT INSURANCE

CORPORATION

12 CFR Part 304

RIN 3064–AF59

Computer-Security Incident

Notification Requirements for Banking

Organizations and Their Bank Service

Providers

AGENCY: The Office of the Comptroller

of the Currency (OCC), Treasury; the

Board of Governors of the Federal

Reserve System (Board); and the Federal

Deposit Insurance Corporation (FDIC).

ACTION: Final rule.

SUMMARY: The OCC, Board, and FDIC

are issuing a final rule that requires a

banking organization to notify its

primary Federal regulator of any

‘‘computer-security incident’’ that rises

to the level of a ‘‘notification incident,’’

as soon as possible and no later than 36

hours after the banking organization

determines that a notification incident

has occurred

(FDIC).

ACTION: Final rule.

SUMMARY: The OCC, Board, and FDIC

are issuing a final rule that requires a

banking organization to notify its

primary Federal regulator of any

‘‘computer-security incident’’ that rises

to the level of a ‘‘notification incident,’’

as soon as possible and no later than 36

hours after the banking organization

determines that a notification incident

has occurred. The final rule also

requires a bank service provider to

notify each affected banking

organization customer as soon as

possible when the bank service provider

determines that it has experienced a

computer-security incident that has

caused, or is reasonably likely to cause,

a material service disruption or

degradation for four or more hours.

DATES: Effective date: April 1, 2022;

Compliance date: May 1, 2022.

FOR FURTHER INFORMATION CONTACT:

OCC: Patrick Kelly, Director, Critical

Infrastructure Policy, (202) 649–5519,

Carl Kaminski, Assistant Director, (202)

649–5490, or Priscilla Benner, Senior

Attorney, Chief Counsel’s Office, (202)

649–5490, Office of the Comptroller of

the Currency, 400 7th Street SW,

Washington, DC 20219.

Board: Thomas Sullivan, Senior

Associate Director, (202) 475–7656, Julia

Philipp, Lead Financial Institution

Cybersecurity Policy Analyst, (202)

452–3940, Don Peterson, Supervisory

Cybersecurity Analyst, (202) 973–5059,

Systems and Operational Resiliency

Policy, of the Supervision and

Regulation Division; Jay Schwarz,

Assistant General Counsel, (202) 452–

2970, Claudia Von Pervieux, Senior

Counsel (202) 452–2552, Christopher

Danello, Senior Attorney, (202) 736–

1960, Legal Division, Board of

Governors of the Federal Reserve

System, 20th and C Streets NW,

Washington, DC 20551, or https://

www.federalreserve.gov/apps/

ContactUs/feedback.aspx, and click on

Staff Group, Regulations.

FDIC: Rob Drozdowski, Special

Assistant to the Deputy Director (202)

898–3971, rdrozdowski@fdic.gov,

Division of Risk Management

Supervision; or John Dorsey, Counsel

1960, Legal Division, Board of

Governors of the Federal Reserve

System, 20th and C Streets NW,

Washington, DC 20551, or https://

www.federalreserve.gov/apps/

ContactUs/feedback.aspx, and click on

Staff Group, Regulations.

FDIC: Rob Drozdowski, Special

Assistant to the Deputy Director (202)

898–3971, rdrozdowski@fdic.gov,

Division of Risk Management

Supervision; or John Dorsey, Counsel

(202) 898–3807, jdorsey@fdic.gov,

Graham Rehrig, Senior Attorney, (202)

898–3829, grehrig@fdic.gov, Legal

Division.

SUPPLEMENTARY INFORMATION:

Table of Contents

I. Introduction

II. Background

A. Overview of Comments

III. Discussion of Final Rule

A. Overview of Final Rule

B. Definitions

i. Definition of Banking Organization

ii. Definition of Bank Service Provider

iii. Definition of Computer-Security

Incident

iv. Definition of Notification Incident

v. Examples of Notification Incidents

C. Banking Organization Notification to

Agencies

i. Timing of Notification to Agencies

ii. Method of Notification to Agencies

D. Bank Service Provider Notification to

Banking Organization Customers

i. Scope of Bank Service Provider

Notification

ii. Timing of Bank Service Provider

Notification

iii. Bank Service Provider Notification to

Customers

iv. Bank Service Provider Agreements—

Contract Notice Provisions

IV. Other Rulemaking Considerations

A. Bank Service Provider Material

Incidents Consideration

B. Methodology for Determining Number of

Incidents Subject to the Rule

C. Voluntary Information Sharing

D. Utilizing Prompt Corrective Action

Capital Classifications

E. Ability To Rescind Notification and

Obtain Record of Notice

F. Single Notification Definition

G. Affiliated Banking Organizations

Considerations

H. Consideration of the Number of Bank

Service Providers

V. Impact Analysis

VI. Alternatives Considered

VII. Effective Date

VIII. Administrative Law Matters

A. Paperwork Reduction Act

B. Regulatory Flexibility Act

C

apital Classifications

E. Ability To Rescind Notification and

Obtain Record of Notice

F. Single Notification Definition

G. Affiliated Banking Organizations

Considerations

H. Consideration of the Number of Bank

Service Providers

V. Impact Analysis

VI. Alternatives Considered

VII. Effective Date

VIII. Administrative Law Matters

A. Paperwork Reduction Act

B. Regulatory Flexibility Act

C. Riegle Community Development and

Regulatory Improvement Act of 1994

D. Congressional Review Act

E. Use of Plain Language

F. Unfunded Mandates Reform Act

I. Introduction

The OCC, Board, and FDIC (together,

the agencies) are issuing a final rule to

require that a banking organization 1

promptly notify its primary Federal

regulator of any ‘‘computer-security

incident’’ that rises to the level of a

‘‘notification incident,’’ as those terms

are defined in the final rule. As

described in more detail below, these

incidents may have many causes.

Examples include a large-scale

distributed denial of service attack that

disrupts customer account access for an

extended period of time and a computer

hacking incident that disables banking

operations for an extended period of

time.

Under the final rule, a banking

organization’s primary Federal regulator

must receive this notification as soon as

possible and no later than 36 hours after

the banking organization determines

that a notification incident has

occurred. This requirement will help

promote early awareness of emerging

threats to banking organizations and the

broader financial system. This early

awareness will help the agencies react

to these threats before they become

systemic

r

must receive this notification as soon as

possible and no later than 36 hours after

the banking organization determines

that a notification incident has

occurred. This requirement will help

promote early awareness of emerging

threats to banking organizations and the

broader financial system. This early

awareness will help the agencies react

to these threats before they become

systemic. The final rule separately

requires a bank service provider to

notify each affected banking

organization customer as soon as

possible when the bank service provider

determines it has experienced a

computer-security incident that has

caused, or is reasonably likely to cause,

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

2 See, e.g., Financial Crimes Enforcement

Network, SAR Filings by Industry (Jan. 1, 2014–Dec.

31, 2020) (last accessed Oct. 11, 2021), https://

www.fincen.gov/reports/sar-stats/sar-filings-

industry. (Trend data may be found by downloading

the Excel file ‘‘Depository Institution’’ and selecting

the tab marked ‘‘Exhibit 5.’’).

3 As defined by the final rule, a computer-security

incident is an occurrence that results in actual harm

to the confidentiality, integrity, or availability of an

information system or the information that the

system processes, stores, or transmits. To promote

uniformity of terms, the agencies have sought to

align this term generally with an existing definition

from the National Institute of Standards and

Technology (NIST). See NIST, Computer Security

Resource Center, Glossary (last accessed Sept. 20,

2021), available at https://csrc.nist.gov/glossary/

term/Dictionary

or the information that the

system processes, stores, or transmits. To promote

uniformity of terms, the agencies have sought to

align this term generally with an existing definition

from the National Institute of Standards and

Technology (NIST). See NIST, Computer Security

Resource Center, Glossary (last accessed Sept. 20,

2021), available at https://csrc.nist.gov/glossary/

term/Dictionary.

4 These computer-security incidents may include

major computer-system failures; cyber-related

interruptions, such as distributed denial of service

and ransomware attacks; or other types of

significant operational interruptions.

5 As defined in the final rule, a notification

incident is a computer-security incident that has

materially disrupted or degraded, or is reasonably

likely to materially disrupt or degrade, a banking

organization’s: (i) Ability to carry out banking

operations, activities, or processes, or deliver

banking products and services to a material portion

of its customer base, in the ordinary course of

business; (ii) business line(s), including associated

operations, services, functions, and support, that

upon failure would result in a material loss of

revenue, profit, or franchise value; or (iii)

operations, including associated services, functions

and support, as applicable, the failure or

discontinuance of which would pose a threat to the

financial stability of the United States.

6 OCCIP coordinates with U.S. Government

agencies to provide agreed-upon assistance to

banking and other financial services sector

organizations on computer-incident response and

recovery efforts. These activities may include

providing remote or in-person technical support to

an organization experiencing a significant cyber

event to protect assets, mitigate vulnerabilities,

recover and restore services, identify other entities

at risk, and assess potential risk to the broader

community

other financial services sector

organizations on computer-incident response and

recovery efforts. These activities may include

providing remote or in-person technical support to

an organization experiencing a significant cyber

event to protect assets, mitigate vulnerabilities,

recover and restore services, identify other entities

at risk, and assess potential risk to the broader

community. The Federal Financial Institutions

Examination Council’s Cybersecurity Resource

Guide for Financial Institutions (Oct. 2018)

identifies additional information available to

banking organizations. Available at: https://

www.ffiec.gov/press/pdf/FFIEC%20Cybersecurity%

20Resource%20Guide%20for%20Financial%20

Institutions.pdf (last accessed Oct. 15, 2021).

7 See 31 U.S.C. 5311 et seq.; 31 CFR subtitle B,

chapter X.

8 See 15 U.S.C. 6801; 12 CFR part 30, appendix

B, supplement A (OCC); 12 CFR part 208, appendix

D–2, supplement A, 12 CFR 211.5(l), 12 CFR part

225, appendix F, supplement A (Board); 12 CFR

part 364, appendix B, supplement A (FDIC).

9 Banking organizations that experience a

computer-security incident that may be criminal in

nature are expected to contact relevant law

enforcement or security agencies, as appropriate,

after the incident occurs. This rule does not change

that expectation.

10 86 FR 2299 (Jan. 12, 2021).

11 These computer-security incidents may include

major computer-system failures, cyber-related

interruptions, such as distributed denial of service

and ransomware attacks, or other types of

significant operational interruptions.

12 NIST is an agency of the U.S. Department of

Commerce that works to develop and apply

technology, measurements, and standards.

13 12 U.S.C. 1861–67.

a material service disruption or

degradation for four or more hours

omputer-system failures, cyber-related

interruptions, such as distributed denial of service

and ransomware attacks, or other types of

significant operational interruptions.

12 NIST is an agency of the U.S. Department of

Commerce that works to develop and apply

technology, measurements, and standards.

13 12 U.S.C. 1861–67.

a material service disruption or

degradation for four or more hours. This

separate requirement will ensure that a

banking organization receives prompt

notification of a computer-security

incident that materially disrupts or

degrades, or is reasonably likely to

materially disrupt or degrade, covered

services provided by a bank service

provider. This notification will allow

the banking organization to assess

whether the incident has or is

reasonably likely to have a material

impact on the banking organization and

thus trigger the banking organization’s

own notification requirement.

II. Background

Computer-security incidents can

result from destructive malware or

malicious software (cyberattacks), as

well as non-malicious failure of

hardware and software, personnel

errors, and other causes. Cyberattacks

targeting the financial services industry

have increased in frequency and

severity in recent years.2 These

cyberattacks can adversely affect

banking organizations’ networks, data,

and systems, and ultimately their ability

to resume normal operations.

Given the frequency and severity of

cyberattacks on the financial services

industry, the agencies believe that it is

important that a banking organization’s

primary Federal regulator be notified as

soon as possible of a significant

computer-security incident 3 that

disrupts or degrades, or is reasonably

likely to disrupt or degrade, the viability

of the banking organization’s operations,

result in customers being unable to

access their deposit and other accounts,

or impact the stability of the financial

sector.4 The final rule refers to these

significant computer-security incidents

as ‘‘notification i

a significant

computer-security incident 3 that

disrupts or degrades, or is reasonably

likely to disrupt or degrade, the viability

of the banking organization’s operations,

result in customers being unable to

access their deposit and other accounts,

or impact the stability of the financial

sector.4 The final rule refers to these

significant computer-security incidents

as ‘‘notification incidents.’’ 5 Timely

notification is important as it would

allow the agencies to (1) have early

awareness of emerging threats to

banking organizations and the broader

financial system, (2) better assess the

threat a notification incident poses to a

banking organization and take

appropriate actions to address the

threat, (3) facilitate and approve

requests from banking organizations for

assistance through U.S. Treasury Office

of Cybersecurity and Critical

Infrastructure Protection (OCCIP),6 (4)

provide information and guidance to

banking organizations, and (5) conduct

horizontal analyses to provide targeted

guidance and adjust supervisory

programs.

Notification under the Bank Secrecy

Act 7 and the Interagency Guidance on

Response Programs for Unauthorized

Access to Customer Information and

Customer Notice 8 provide the agencies

with awareness of certain computer-

security incidents.9 Nonetheless, these

standards do not include all computer-

security incidents of which the

agencies, as supervisors, need to be

alerted and would not always result in

timely notification to the agencies

nteragency Guidance on

Response Programs for Unauthorized

Access to Customer Information and

Customer Notice 8 provide the agencies

with awareness of certain computer-

security incidents.9 Nonetheless, these

standards do not include all computer-

security incidents of which the

agencies, as supervisors, need to be

alerted and would not always result in

timely notification to the agencies.

To ensure that the agencies receive

timely alerts of all relevant material and

adverse incidents, the agencies issued a

notice of proposed rulemaking (NPR or

proposal) to establish computer-security

incident notification requirements for

banking organizations and their bank

service providers.10

The proposal would have required

banking organizations to notify their

primary Federal regulator within 36

hours of when they believed in good

faith that a ‘‘computer-security

incident’’ that rises to the level of a

‘‘notification incident’’ had occurred. As

proposed, a ‘‘notification incident’’ was

a computer-security incident that could

materially disrupt, degrade, or impair

the viability of the banking

organization’s operations, result in

customers being unable to access their

deposit and other accounts, or impact

the stability of the financial sector.11

When drafting these proposed

definitions, the agencies sought to align

the terminology as much as possible

with language used in the National

Institute of Standards and Technology’s

(NIST) Computer Security Resource

Center glossary.12 This approach was

intended to promote consistency with

known cybersecurity terms and

definitions and thereby reduce burden

ility of the financial sector.11

When drafting these proposed

definitions, the agencies sought to align

the terminology as much as possible

with language used in the National

Institute of Standards and Technology’s

(NIST) Computer Security Resource

Center glossary.12 This approach was

intended to promote consistency with

known cybersecurity terms and

definitions and thereby reduce burden.

The proposal separately would have

required a bank service provider that

provided services subject to the Bank

Service Company Act (BSCA) 13 to

notify at least two individuals at each

affected banking organization customer

immediately after the bank service

provider experiences a computer-

security incident that it believes in good

faith could disrupt, degrade, or impair

services provided subject to the BSCA

for four or more hours. This standard

reflected the agencies’ conclusion that

the impact of computer-security

incidents at bank service providers can

flow through to their banking

organization customers. The agencies

also recognized, however, that a bank

service provider may not be able to

readily assess whether an incident rises

to the level of a notification incident for

a particular banking organization

customer.

The notification requirement for bank

service providers is important because

banking organizations have become

increasingly reliant on third parties to

provide essential services. Such third

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for

a particular banking organization

customer.

The notification requirement for bank

service providers is important because

banking organizations have become

increasingly reliant on third parties to

provide essential services. Such third

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

14 Comments can be accessed at: https://

www.regulations.gov/document/OCC-2020-0038-

0001 (OCC); https://www.federalreserve.gov/apps/

foia/ViewComments.aspx?doc_id=R-1736&doc_

ver=1 (Board); and https://www.fdic.gov/resources/

regulations/federal-register-publications/2021/

2021-computer-security-incident-notification-3064-

af59.html (FDIC).

15 A commenter suggested that if a banking

organization had mitigation strategies in place to

offset the impact to a banking organization or its

customers, the incident should not be considered a

significant or critical incident and therefore should

not be considered a notification incident. The

commenter also stated that the agencies should

indicate that an outage that lasts less than 48-hours

in duration does not represent a ‘‘notification

incident.’’

16 Commenters contended that the ‘‘good faith’’

standard may be unclear, and the agencies should

provide guidance on how to make the good faith

determination. However, some commenters

preferred the good faith standard over a ‘‘reasonably

likely’’ standard.

17 The rule defines ‘‘designated financial market

utility’’ as having the same meaning as set forth at

12 U.S.C. 5462(4).

parties may also experience computer-

security incidents that could disrupt or

degrade the provision of services to

their banking organization customers or

have other significant impacts on a

banking organization

d faith standard over a ‘‘reasonably

likely’’ standard.

17 The rule defines ‘‘designated financial market

utility’’ as having the same meaning as set forth at

12 U.S.C. 5462(4).

parties may also experience computer-

security incidents that could disrupt or

degrade the provision of services to

their banking organization customers or

have other significant impacts on a

banking organization. Therefore, a

banking organization needs to receive

prompt notification of computer-

security incidents that materially

disrupt or degrade, or are reasonably

likely to materially disrupt or degrade,

these services because prompt

notification will allow the banking

organization to assess whether the

incident has or is reasonably likely to

have a material impact and trigger its

own notification requirement.

A. Overview of Comments

The agencies collectively received 35

comments from banking and financial

sector entities, third-party service

providers, industry groups, and other

individuals.14 This section provides an

overview of the general themes raised

by commenters. The comments received

on the proposal are further discussed

below in the sections describing the

final rule, including any changes that

the agencies have made to the proposal

in response to comments.

General Reaction and Need for a Rule

A majority of commenters supported

the proposal, agreeing that providing

prompt notice of significant incidents is

an important aspect of safety and

soundness, and they supported

transparent and consistent notification

from bank service providers to their

banking organization customers. A

number of these commenters offered

suggestions to clarify certain aspects of

the requirements or lessen the perceived

burden. Commenters also generally

supported the agencies’ efforts to

harmonize with existing definitions and

notification standards

soundness, and they supported

transparent and consistent notification

from bank service providers to their

banking organization customers. A

number of these commenters offered

suggestions to clarify certain aspects of

the requirements or lessen the perceived

burden. Commenters also generally

supported the agencies’ efforts to

harmonize with existing definitions and

notification standards. Four commenters

opposed the proposal, contending that

compliance would be burdensome or

duplicative of existing requirements,

and may impede banking organizations’

and bank service providers’ abilities to

respond effectively to incidents.

‘‘Computer-Security Incidents’’ That

Can Trigger Potential Reporting

As described above, the proposal

would have required reporting of certain

‘‘computer-security incidents,’’ defined

to be consistent with the NIST

definition. While several commenters

supported aligning the definition with

NIST’s definition, most commenters

asserted that the proposed definition

was overly broad, could be tailored, and

suggested different revisions to the

proposed definition of computer-

security incident. Specifically, a number

of these commenters asserted that the

definition should be based on actual,

rather than ‘‘potential,’’ harm and

exclude violations of a banking

organization’s or a bank service

provider’s policies and procedures.

‘‘Notification Incidents’’ Required To Be

Reported

As described above, notification

incidents are computer-security

incidents that require notification to the

agencies. Most commenters argued that

the proposed definition of ‘‘notification

incident’’ was overly broad and should

be narrowed and only require reporting

of incidents involving actual harm.15

Commenters asserted that any definition

should incorporate time, risk, and scale

elements, which commenters viewed as

critical

ts are computer-security

incidents that require notification to the

agencies. Most commenters argued that

the proposed definition of ‘‘notification

incident’’ was overly broad and should

be narrowed and only require reporting

of incidents involving actual harm.15

Commenters asserted that any definition

should incorporate time, risk, and scale

elements, which commenters viewed as

critical. In addition, commenters urged

the agencies to replace the ‘‘good faith’’

standard with a banking organization’s

or a bank service provider’s

‘‘determination’’ or a reasonable basis to

conclude that an incident had occurred,

to provide a more objective and concrete

standard.16

Timeframes for Notification

The agencies received comments on

the timeframes described in the

proposal for banking organizations to

provide notification to their regulator

and for bank service providers to

provide notification to their banking

organization customers. These

comments focused both on the amount

of time provided to make the

notification and the trigger that caused

the time period to begin being

measured. Commenters made a wide

variety of suggestions, including

recommendations to lengthen and

shorten the periods and to provide

further clarity regarding when they

commenced.

Means of Bank Service Provider

Notification

Commenters raised questions

regarding the requirement in the

proposal that a bank service provider

must notify two individuals at each

affected banking organization. Notably,

some commenters raised concerns that

such a requirement would override

contractual notification provisions with

which both the bank service providers

and banking organizations are

comfortable

Provider

Notification

Commenters raised questions

regarding the requirement in the

proposal that a bank service provider

must notify two individuals at each

affected banking organization. Notably,

some commenters raised concerns that

such a requirement would override

contractual notification provisions with

which both the bank service providers

and banking organizations are

comfortable.

Applicability to Financial Market

Utilities

Commenters suggested that the

proposal would cause unintended

regulatory overlap for those financial

market utilities that are designated as

systemically important under Title VIII

of the Dodd-Frank Act (designated

FMUs) and regulated by the Securities

and Exchange Commission (SEC) or

Commodity Futures Trading

Commission (CFTC). In addition,

designated FMUs regulated by the Board

are subject to Regulation HH, which

includes risk-management standards.

III. Discussion of Final Rule

A. Overview of the Final Rule

In response to comments received on

the NPR, the final rule reflects changes

to key definitions and notification

provisions applicable to both banking

organizations and bank service

providers. These changes include (1)

narrowing the definition of computer-

security incident by focusing on actual,

rather than potential, harm and by

removing the second prong of the

proposed definition relating to

violations of internal policies or

procedures; (2) substituting the phrase

‘‘reasonably likely to’’ in place of

‘‘could’’ in the definition of notification

incident; and (3) replacing the ‘‘good

faith belief’’ notification standard with a

determination standard. Changes to the

bank service provider notification

provision include (1) adding a

definition of ‘‘covered services’’ and (2)

requiring that notice be provided to a

bank-designated point of contact, rather

than to at least two individuals at each

banking organization customer

fication

incident; and (3) replacing the ‘‘good

faith belief’’ notification standard with a

determination standard. Changes to the

bank service provider notification

provision include (1) adding a

definition of ‘‘covered services’’ and (2)

requiring that notice be provided to a

bank-designated point of contact, rather

than to at least two individuals at each

banking organization customer. The

final rule also excludes designated

FMUs from the definitions of ‘‘banking

organization’’ and ‘‘bank service

provider.’’ 17 Such changes are intended

to address comments and reduce over-

and unnecessary notification by both

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

18 See 12 U.S.C. 1, 93a, 161, 481, 1463, 1464,

1861–1867, and 3102 (OCC); 12 U.S.C. 321–338a,

1467a(g), 1818(b), 1844(b), 1861–1867, and 3101 et

seq. (Board); 12 U.S.C. 1463, 1811, 1813, 1817,

1819, and 1861–1867 (FDIC).

19 As also noted below, however, the agencies

would encourage those banking organizations

providing sector-critical services that currently

notify their primary Federal regulator of these types

of incidents on a same-day basis to continue to do

so.

20 As a general matter, ‘‘bank service provider’’

refers to a company or person that performs services

for a banking organization that are subject to the

Bank Service Company Act (12 U.S.C. 1861–1867).

However, for the purpose of this final rule, the term

‘‘bank service provider’’ does not include any

person or company that is a designated FMU, as

that term is defined at 12 U.S.C. 5462(4).

21 Under the final rule, ‘‘designated financial

market utility’’ has the same meaning as set forth

at 12 U.S.C. 5462(4)

anization that are subject to the

Bank Service Company Act (12 U.S.C. 1861–1867).

However, for the purpose of this final rule, the term

‘‘bank service provider’’ does not include any

person or company that is a designated FMU, as

that term is defined at 12 U.S.C. 5462(4).

21 Under the final rule, ‘‘designated financial

market utility’’ has the same meaning as set forth

at 12 U.S.C. 5462(4).

22 For example, FMUs for which the SEC is the

Primary Agency under Title VIII of the Dodd-Frank

Act are subject to the SEC’s Regulation SCI

(Systems Compliance and Integrity) for certain

financial intermediaries.

23 An FMU is ‘‘any person that manages or

operates a multilateral system for the purpose of

transferring, clearing, or settling payments,

securities, or other financial transactions among

financial institutions or between financial

institutions and the person.’’ 12 U.S.C. 5462(6).

24 Title VIII of the Dodd-Frank Act authorizes the

Financial Stability Oversight Council to designate

certain FMUs as systemically important. Depending

on the functions that it serves in the financial

markets, a designated FMU is subject to risk-

management regulations promulgated by the Board

(i.e., Regulation HH), the SEC, or the CFTC.

25 The rule defines ‘‘designated financial market

utility’’ as having the same meaning as set forth at

12 U.S.C. 5462(4).

26 Specifically, SEC-supervised designated FMUs

are subject to the SEC’s Regulation SCI, which

generally requires covered entities to notify the SEC

and their members or participants in the event of

an SCI event. See 17 CFR 242.1000 (defining ‘‘SCI

Event’’) and 242.1002 (imposing notification

requirements related to SCI Events). Similarly, a

CFTC-supervised designated FMU must notify the

CFTC in the event of an ‘‘exceptional event’’ or the

activation of the designated FMU’s business

continuity and disaster recovery plan. See 17 CFR

39.18(g)

heir members or participants in the event of

an SCI event. See 17 CFR 242.1000 (defining ‘‘SCI

Event’’) and 242.1002 (imposing notification

requirements related to SCI Events). Similarly, a

CFTC-supervised designated FMU must notify the

CFTC in the event of an ‘‘exceptional event’’ or the

activation of the designated FMU’s business

continuity and disaster recovery plan. See 17 CFR

39.18(g). An ‘‘exceptional event’’ includes ‘‘[a]ny

hardware or software malfunction, security

incident, or targeted threat that materially impairs,

or creates a significant likelihood of material

impairment, of automated system operation,

reliability, security, or capacity.’’ Id.

banking organizations and bank service

providers.

The final rule establishes two primary

requirements, which promote the safety

and soundness of banking organizations

and are consistent with the agencies’

authorities to supervise these entities,

and with their authorities pursuant to

the BSCA.18 First, the final rule requires

a banking organization to notify its

primary Federal regulator of a

notification incident. In particular, a

banking organization must notify its

primary Federal regulator of any

computer-security incident that rises to

the level of a notification incident as

soon as possible and no later than 36

hours after the banking organization

determines that a notification incident

has occurred.19 Second, the final rule

requires a bank service provider 20 to

notify at least one bank-designated point

of contact at each affected banking

organization customer as soon as

possible when the bank service provider

determines it has experienced a

computer-security incident that has

materially disrupted or degraded, or is

reasonably likely to materially disrupt

or degrade, covered services provided to

such banking organization customer for

four or more hours. Each of these

requirements is discussed in more detail

below.

B. Definitions

i

n customer as soon as

possible when the bank service provider

determines it has experienced a

computer-security incident that has

materially disrupted or degraded, or is

reasonably likely to materially disrupt

or degrade, covered services provided to

such banking organization customer for

four or more hours. Each of these

requirements is discussed in more detail

below.

B. Definitions

i. Definition of Banking Organization

The final rule applies to the following

banking organizations:

• For the OCC, ‘‘banking

organizations’’ includes national banks,

Federal savings associations, and

Federal branches and agencies of foreign

banks.

• For the Board, ‘‘banking

organizations’’ includes all U.S. bank

holding companies and savings and

loan holding companies; state member

banks; the U.S. operations of foreign

banking organizations; and Edge and

agreement corporations.

• For the FDIC, ‘‘banking

organizations’’ includes all insured state

nonmember banks, insured state-

licensed branches of foreign banks, and

insured State savings associations.

• For all three agencies, ‘‘banking

organizations’’ does not include

designated FMUs, for the reasons

discussed below.21

With respect to the proposed

definition of ‘‘banking organization,’’

commenters suggested that this term

should include additional entities, such

as financial technology firms and non-

bank OCC-chartered financial services

entities, to the extent the agencies have

jurisdiction over those firms. Further,

commenters contended that the agencies

should consider other regulatory

frameworks to which banking

organizations and bank service

providers may already be subject and

exclude entities subject to other, similar,

regulatory reporting requirements.22

The agencies have defined the term

banking organization in a manner that is

consistent with the agencies’

supervisory authorities

. Further,

commenters contended that the agencies

should consider other regulatory

frameworks to which banking

organizations and bank service

providers may already be subject and

exclude entities subject to other, similar,

regulatory reporting requirements.22

The agencies have defined the term

banking organization in a manner that is

consistent with the agencies’

supervisory authorities.

The NPR solicited comment on the

scope of entities that should be included

as ‘‘banking organizations’’ for purposes

of the rule, and specifically noted that

the proposed rule’s definition of

‘‘banking organizations’’ and ‘‘bank

service providers’’ would include FMUs

that are chartered as a State member

bank or Edge corporation, or perform

services subject to regulation and

examination under the Bank Service

Company Act.23 24 In that regard, the

agencies asked whether there were

unique factors that the agencies should

consider in determining how

notification requirements should apply

to these FMUs. In addition, the agencies

asked whether notification requirements

would be best conveyed through the

proposed rule or through amendments

to the Board’s Regulation HH for

designated FMUs for which the Board is

the Supervisory Agency under Title VIII

of the Dodd-Frank Act.

In response to these requests for

comment, two commenters opposed the

application of the proposed rule to SEC-

supervised FMUs that are designated as

systemically important under Title VIII

of the Dodd-Frank Act, arguing that the

proposed rule would subject these

designated FMUs to unintended

regulatory overlap and duplicative

compliance burdens. One of these

commenters argued that SEC-supervised

designated FMUs should be deemed to

comply with the rule to the extent they

comply with incident notification

requirements under existing SEC

regulations

mportant under Title VIII

of the Dodd-Frank Act, arguing that the

proposed rule would subject these

designated FMUs to unintended

regulatory overlap and duplicative

compliance burdens. One of these

commenters argued that SEC-supervised

designated FMUs should be deemed to

comply with the rule to the extent they

comply with incident notification

requirements under existing SEC

regulations. Another commenter argued

that applying the proposed rule to

Board-supervised designated FMUs

would be preferable to amending

Regulation HH to include a designated

FMU-specific incident notification

requirement, but this commenter did

not provide a detailed rationale for that

position. Finally, several commenters

suggested that the final rule should

exempt all FMUs that qualify as a

banking organization or a bank service

provider, including FMUs that have not

been designated as systemically

important under Title VIII of the Dodd-

Frank Act, from these incident

notification requirements, arguing that

the existing practice among FMUs is to

alert supervisors directly in the case of

computer-security incidents.

As noted above, the final rule

excludes designated FMUs from the

definitions of ‘‘banking organization’’

and ‘‘bank service provider.’’ 25 In the

case of SEC- and CFTC-supervised

designated FMUs, the agencies

determined that excluding these

designated FMUs from the final rule is

appropriate because these designated

FMUs are already subject to incident

notification requirements in other

Federal regulations.26

Board-supervised designated FMUs

are subject to the Board’s Regulation

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esignated FMUs from the final rule is

appropriate because these designated

FMUs are already subject to incident

notification requirements in other

Federal regulations.26

Board-supervised designated FMUs

are subject to the Board’s Regulation

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27 12 CFR 234.3(a)(17).

28 This narrow exclusion would not apply to a

Board-supervised designated FMU with respect to

its operation of non-systemically important services

that are not subject to Regulation HH.

29 The Federal Reserve Banks also operate the

Fedwire Funds Service and Fedwire Securities

Service, which play a critical role in the financial

system. The Board generally requires these services

to meet or exceed the risk-management standards

applicable to designated FMUs under Regulation

HH. See Federal Reserve Policy on Payment System

Risk (as amended effective Mar. 19, 2021), https://

www.federalreserve.gov/paymentsystems/files/psr_

policy.pdf. See also Press Release, Federal Reserve

Board Reaffirms Long-Standing Policy of Applying

Relevant International Risk-Management Standards

to Fedwire Funds and Fedwire Securities Services

(July 19, 2012), https://www.federalreserve.gov/

newsevents/pressreleases/bcreg20120719a.htm.

30 The rule defines ‘‘designated financial market

utility’’ as having the same meaning as set forth at

12 U.S.C. 5462(4).

31 The final rule states that ‘‘person’’ has the same

meaning as set forth at 12 U.S.C. 1817(j)(8)(A).

HH, which includes a set of risk-

management standards for addressing

areas such as legal risk, governance,

credit and liquidity risks, and

operational risk

19a.htm.

30 The rule defines ‘‘designated financial market

utility’’ as having the same meaning as set forth at

12 U.S.C. 5462(4).

31 The final rule states that ‘‘person’’ has the same

meaning as set forth at 12 U.S.C. 1817(j)(8)(A).

HH, which includes a set of risk-

management standards for addressing

areas such as legal risk, governance,

credit and liquidity risks, and

operational risk. Regulation HH requires

generally that a Board-supervised

designated FMU effectively identify and

manage operational risks.27 Although

Regulation HH does not currently

impose specific incident-notification

requirements, the Board believes that it

is important for designated FMUs to

inform Federal Reserve supervisors of

operational disruptions on a timely

basis and has generally observed such

practice by the designated FMUs. The

Board will continue to review

Regulation HH in light of designated

FMUs’ existing practices and may

propose amendments to Regulation HH

in the future to formalize its incident-

notification expectations and promote

consistency between requirements

applicable to Board-, SEC-, and CFTC-

supervised designated FMUs.

Although some commenters suggested

that the final rule should exempt all

FMUs that qualify as a banking

organization or a bank service provider,

the agencies have adopted a narrower

exclusion for designated FMUs.28 FMUs

that are not designated and that

otherwise meet the definition of banking

organization or bank service provider

are within the rule’s scope. The agencies

determined that excluding all FMUs

from the rule would be overly broad and

would result in the inconsistent

regulatory treatment of FMUs that are

not designated relative to other bank

service providers. In addition, a broad

FMU exclusion could create uncertainty

because there is no defined list of

FMUs, other than designated FMUs

service provider

are within the rule’s scope. The agencies

determined that excluding all FMUs

from the rule would be overly broad and

would result in the inconsistent

regulatory treatment of FMUs that are

not designated relative to other bank

service providers. In addition, a broad

FMU exclusion could create uncertainty

because there is no defined list of

FMUs, other than designated FMUs.

One commenter suggested that the

Board should hold Federal Reserve

Bank Services to an equivalent standard

as a matter of fairness and competitive

equality. Given that designated FMUs

are scoped out of this rule, the Federal

Reserve Banks’ retail payment and

settlement services are the only relevant

Federal Reserve Bank Services that

compete with those private-sector FMUs

that are subject to the final rule.29 These

retail services currently include check

collection services for depository

institutions and an automated

clearinghouse service that enables

depository institutions to send batches

of debit and credit transfers. For these

services, the Federal Reserve Banks

follow protocols to ensure timely

communication of incidents to both

depository institution customers and the

Board. The Board believes these

protocols are comparable to those

required by this final rule. With respect

to future Federal Reserve Bank Services

that compete with private-sector FMUs

subject to the final rule (such as the

FedNow Service), the Board intends to

similarly hold the Federal Reserve

Banks to protocols comparable to those

required by this final rule.

ii. Definition of Bank Service Provider

The agencies sought feedback on the

scope of third-party services covered

under the proposed rule and whether

the proposed rule’s definition of ‘‘bank

service provider’’ appropriately

captured the services about which

banking organizations should be

informed in the event of disruptions

s to protocols comparable to those

required by this final rule.

ii. Definition of Bank Service Provider

The agencies sought feedback on the

scope of third-party services covered

under the proposed rule and whether

the proposed rule’s definition of ‘‘bank

service provider’’ appropriately

captured the services about which

banking organizations should be

informed in the event of disruptions.

The agencies further sought comment

on whether all services covered under

the BSCA should be included for

purposes of the notification requirement

or whether only a subset of the BSCA

services should be included. The

agencies also sought comment on

whether only examined bank service

providers should be subject to the

notification requirement.

With respect to the definition of

‘‘bank service provider,’’ commenters

expressed varied opinions on the scope

of entities included in the definition of

‘‘bank service provider.’’ Some

commenters argued that the definition

should be revised to clarify that only

service providers providing services that

are subject to the BSCA would be

subject to the rule, and one commenter

suggested that the agencies provide a

non-exclusive list of categories of bank

service providers subject to the

regulation. Other commenters urged that

bank service providers should include

entities with access to bank customer

information or systems, whether or not

formally within the scope of the BSCA,

while one commenter recommended

excluding banking organization

subsidiaries and affiliates. Some

suggested that the agencies narrow the

scope to apply only to significant

service providers, bank service

providers that present a higher risk, or

those that provide technology services.

Other commenters suggested excluding

bank service providers from the rule

entirely, observing that incident

notification is, and should be, addressed

in contracts.

The agencies agree that bank service

providers providing services that are

subject to the BSCA should be subject

to the rule

iders, bank service

providers that present a higher risk, or

those that provide technology services.

Other commenters suggested excluding

bank service providers from the rule

entirely, observing that incident

notification is, and should be, addressed

in contracts.

The agencies agree that bank service

providers providing services that are

subject to the BSCA should be subject

to the rule. The agencies disagree with

the rest of these suggestions to modify

the scope of entities included in the

definition of bank service provider. As

previously explained, bank service

providers play an increasingly

important role in banking organization

operations. Significant incidents

affecting the services they provide have

the potential to cause notification

incidents for their banking organization

customers. This risk is not limited to

specific bank service providers, and

therefore, the agencies decline to modify

the scope of entities included in the

definition in the manners suggested by

the comments above.

Furthermore, while the agencies agree

that incident notification is generally

addressed by contract, we believe that

this issue is important enough to

warrant an independent regulatory

requirement that ensures consistency

and enforceability, without the

necessity of revising contractual

provisions.

In response to comments that the

agencies should clarify the scope of

bank service providers that would be

subject to the rule, the agencies made

changes to the final rule that do so.

First, the agencies added a new

definition in the final rule, ‘‘covered

services,’’ which definition is intended

to clarify that services performed subject

to the BSCA would be covered by the

rule

visions.

In response to comments that the

agencies should clarify the scope of

bank service providers that would be

subject to the rule, the agencies made

changes to the final rule that do so.

First, the agencies added a new

definition in the final rule, ‘‘covered

services,’’ which definition is intended

to clarify that services performed subject

to the BSCA would be covered by the

rule. Second, as noted above, the

agencies excluded designated FMUs

from the definition of ‘‘bank service

provider’’ and from the definition of

‘‘banking organization.’’ 30 The final rule

defines ‘‘bank service provider’’ as a

bank service company or other person

who performs covered services;

provided, however, that no designated

FMU shall be considered a bank service

provider. ‘‘Covered services’’ are

services performed by a ‘‘person’’ 31 that

are subject to the Bank Service

Company Act (12 U.S.C. 1861–1867).

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32 One commenter requested clarification as to

whether a ‘‘near-miss’’ incident would constitute a

computer-security incident under the rule. A ‘‘near-

miss’’ incident would constitute a computer-

security incident only to the extent that such a

‘‘near-miss’’ results in actual harm to an

information system or the information contained

within it. Another commenter stated that the

definition of ‘‘computer-security incident’’ should

be limited to information systems that can cause a

‘‘notification incident.’’ For clarification, the

definition of ‘‘computer-security incident’’ includes

all occurrences that result in actual harm to an

information system or the information contained

within it. However, only those computer-security

incidents that fall within the definition of

‘‘notification incident’’ are required to be reported

ited to information systems that can cause a

‘‘notification incident.’’ For clarification, the

definition of ‘‘computer-security incident’’ includes

all occurrences that result in actual harm to an

information system or the information contained

within it. However, only those computer-security

incidents that fall within the definition of

‘‘notification incident’’ are required to be reported.

Two commenters advocated for excluding

computer-security incidents due to non-security

and non-malicious causes. For clarity, the

definition includes incidents from whatever cause.

33 In response to comments, the agencies also

considered whether to incorporate the NIST

definition of ‘‘cybersecurity incident’’ instead and

determined that this definition would

inappropriately narrow the scope of incidents

covered by the rule.

34 A commenter suggested that if a banking

organization had mitigation strategies in place to

offset the impact to a bank or its customers, the

incident should not be considered a significant or

critical incident and therefore should not be

considered a notification incident. The commenter

also stated that the agencies should indicate that an

outage that lasts less than 48-hours in duration does

not represent a ‘‘notification incident.’’

35 Two commenters supported maintaining the

‘‘good faith’’ standard, with one commenter noting

that a reasonable belief standard could introduce

too much uncertainty and invite questioning of

decisions that are made quickly out of necessity and

potentially without key facts known. One of those

commenters stated that the final rule should reflect

that information may not be available to make an

assessment ‘‘immediately’’ after an occurrence.

36 Commenters contended that the ‘‘good faith’’

standard may be unclear, and the agencies should

provide guidance on how to make the good faith

determination

made quickly out of necessity and

potentially without key facts known. One of those

commenters stated that the final rule should reflect

that information may not be available to make an

assessment ‘‘immediately’’ after an occurrence.

36 Commenters contended that the ‘‘good faith’’

standard may be unclear, and the agencies should

provide guidance on how to make the good faith

determination. An alternative would be for the rule

text to state ‘‘an incident that a banking

organization determines is reasonably likely to

disrupt’’ instead of ‘‘believes in good faith could

disrupt.’’ However, some commenters preferred the

Continued

iii. Definition of Computer-Security

Incident

In the NPR, the agencies generally

incorporated the principal definition

employed by NIST to define ‘‘computer-

security incident’’ as an occurrence that:

• Results in actual or potential harm

to the confidentiality, integrity, or

availability of an information system or

the information that the system

processes, stores, or transmits; or

• Constitutes a violation or imminent

threat of violation of security policies,

security procedures, or acceptable use

policies.

Although commenters generally

supported the agencies’ use of a

standard industry term rather than a

new, and potentially inconsistent, term

and definition, they suggested revisions

to more closely tailor the definition to

the purposes of the rule. For example,

many commenters recommended that

the definition focus on incidents that

result in actual, rather than potential,

harm to an information system.

Commenters were concerned that the

tracking and notification of incidents

that could potentially harm a banking

organization would create an undue

regulatory burden, possibly result in

over-notification, and overlook the fact

that many potential incidents can be

effectively remediated

finition focus on incidents that

result in actual, rather than potential,

harm to an information system.

Commenters were concerned that the

tracking and notification of incidents

that could potentially harm a banking

organization would create an undue

regulatory burden, possibly result in

over-notification, and overlook the fact

that many potential incidents can be

effectively remediated. In addition,

various commenters recommended

deleting the second prong of the

proposed definition, reasoning that

violations of internal policies and

procedures would be unlikely ever to

result in incidents significant enough to

warrant prompt notification; however,

some commenters supported keeping

actual violations of applicable security

policies. Commenters also suggested

introducing materiality thresholds or

excluding non-security related outages

or incidents. One commenter objected to

narrowing the definition to ‘‘actual’’

harm and supported broadening the

definition to include incidents causing

‘‘serious,’’ but not necessarily

‘‘imminent,’’ harm. Another commenter

stated that the standard for determining

whether an incident rises to the level to

trigger mandated notices should be

based on its impact to banking

organizations or the financial system

and be agnostic as to cause. One

commenter stated that the definition

should expressly exclude scheduled

outages. The same commenter suggested

that the term computer-security incident

be changed to encompass two types of

outages and align more with the NIST

definition of cybersecurity incident to

provide greater uniformity and clarity

about what constitutes an incident and

a reportable incident. Another

commenter also suggested substituting

the term cybersecurity incident from

NIST in lieu of computer-security

incident. A commenter also suggested

narrowing the term ‘‘incident’’ to

exclude non-malicious data

communications incidents or those

occurring outside of the regulated

entity’s own network

niformity and clarity

about what constitutes an incident and

a reportable incident. Another

commenter also suggested substituting

the term cybersecurity incident from

NIST in lieu of computer-security

incident. A commenter also suggested

narrowing the term ‘‘incident’’ to

exclude non-malicious data

communications incidents or those

occurring outside of the regulated

entity’s own network.

While the agencies continue to

recognize that there is value in adopting

an existing, standard definition, the

agencies agree that the NIST definition

does not wholly align with the purposes

of the rule. The agencies have therefore

narrowed the final rule’s definition of

‘‘computer-security incident,’’ as

suggested by the foregoing comments.

Specifically, the final rule defines

‘‘computer-security incident’’ as an

occurrence that results in actual harm to

an information system or the

information contained within it.32

Furthermore, the agencies have removed

the second prong of the proposed

computer-security incident definition

relating to violations of internal policies

or procedures. These changes narrow

the focus of the final rule to those

incidents most likely to materially and

adversely affect banking organizations,

while still retaining general consistency

with the NIST definition.33

iv. Definition of Notification Incident

The NPR defined a ‘‘notification

incident’’ as a computer-security

incident that a banking organization

believes in good faith could materially

disrupt, degrade, or impair—

• The ability of the banking

organization to carry out banking

operations, activities, or processes, or

deliver banking products and services to

a material portion of its customer base,

in the ordinary course of business;

• Any business line of a banking

organization, including associated

operations, services, functions and

support, and would result in a material

loss of revenue, profit, or franchise

value; or

• Those operations of a banking

organization, including associated

servic

, or

deliver banking products and services to

a material portion of its customer base,

in the ordinary course of business;

• Any business line of a banking

organization, including associated

operations, services, functions and

support, and would result in a material

loss of revenue, profit, or franchise

value; or

• Those operations of a banking

organization, including associated

services, functions and support, as

applicable, the failure or discontinuance

of which would pose a threat to the

financial stability of the United States.

Commenters addressed several

aspects of the proposed definition. First,

multiple commenters observed that the

term ‘‘could’’ in the phrase ‘‘could . . .

disrupt, degrade, or impair’’ was

imprecise and overbroad. Multiple

commenters suggested substituting the

phrase ‘‘could’’ with ‘‘reasonably likely

to or will’’ materially disrupt certain

business lines or operations or ‘‘has

resulted in or will result in’’ material

disruptions to certain business lines or

operations in its place. Some

commenters also suggested that

‘‘notification incident’’ should be

narrowed even further to incidents that

actually materially disrupt or degrade.34

The agencies also received a number

of comments on the NPR’s ‘‘believes in

good faith’’ language. Various

commenters expressed support for the

phrase, with at least one noting that the

more subjective ‘‘good faith’’ standard

gave some flexibility to an organization

that might honestly, albeit mistakenly,

conclude that an occurrence did not rise

to the level of a notification incident

and thereby fail to provide notice.35

Other commenters suggested that

‘‘believe in good faith’’ was too

subjective and stated that the final rule

should substitute a clearer term, such as

‘‘determined.’’ 36 And one commenter

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cation incident

and thereby fail to provide notice.35

Other commenters suggested that

‘‘believe in good faith’’ was too

subjective and stated that the final rule

should substitute a clearer term, such as

‘‘determined.’’ 36 And one commenter

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good faith standard over a ‘‘reasonably likely’’

standard.

37 Section 165(d) of the Dodd-Frank Act and 12

CFR parts 363 and 381 (the Resolution Planning

Rule) require certain financial companies to report

periodically to the FDIC and the Board their plans

for rapid and orderly resolution in the event of

material financial distress or failure. On November

1, 2019, the FDIC and the Board published in the

Federal Register amendments to the Resolution

Planning Rule. See 84 FR 59194.

38 Elements of both the ‘‘core business lines’’ and

‘‘critical operations’’ definitions from the

Resolution Planning Rule are incorporated in the

‘‘notification incident’’ definition. Under the

Resolution Planning Rule, ‘‘core business lines’’

means those business lines of the covered company,

including associated operations, services, functions

and support, that, in the view of the covered

company, upon failure would result in a material

loss of revenue, profit, or franchise value, and

‘‘critical operations’’ means those operations of the

covered company, including associated services,

functions, and support, the failure or

discontinuance of which would pose a threat to the

financial stability of the United States. See 12 CFR

363.2, 381.2.

suggested that the agencies change the

‘‘in good faith’’ belief notification

standard to apply to critical, not

significant, incidents

critical operations’’ means those operations of the

covered company, including associated services,

functions, and support, the failure or

discontinuance of which would pose a threat to the

financial stability of the United States. See 12 CFR

363.2, 381.2.

suggested that the agencies change the

‘‘in good faith’’ belief notification

standard to apply to critical, not

significant, incidents.

In addition, commenters suggested

that the final rule should specifically

exclude from the notification

requirement incidents where the impact

is limited to certain types of computer

systems (e.g., compromises to a bank’s

marketing or personnel systems) or

otherwise provide specific exclusions

(e.g., any incident lasting less than 48

hours), because they would be very

unlikely to cause the kinds of harm that

the agencies would regard as warranting

notification. Another commenter

suggested that the agencies include a

requirement that a notification incident

involve an information system operated

by, or on behalf of, a banking

organization, because it would be

unduly burdensome and potentially

unrealistic for covered entities to be

responsible for systems operated by

third parties, whereas another

commenter believed the term

‘‘notification incident’’ should be

revised to include incidents occurring at

third-party service provider information

systems and the sub-contractors (fourth-

party providers) of those third-party

service providers that collect banking-

related information. One commenter

recommended that the agencies use the

same definition of notification incident

for bank service providers and banking

organizations, whereas another

commenter stated that only

‘‘notification incidents’’ should be

reported under the rule to ensure that

high volumes of less significant or easily

remediated occurrences and incidents

that do not result in actual harm are not

reported

menter

recommended that the agencies use the

same definition of notification incident

for bank service providers and banking

organizations, whereas another

commenter stated that only

‘‘notification incidents’’ should be

reported under the rule to ensure that

high volumes of less significant or easily

remediated occurrences and incidents

that do not result in actual harm are not

reported. In addition, one commenter

stated that banking organizations should

not be required to publicly disclose core

business lines and critical operations to

avoid inviting attacks. Another

commenter supported the definition and

suggested that the definition of

notification incident be expanded to

include events that involve infiltration

of third-party systems that collect

banking related information, such as

password managers or browsers.

Another commenter requested that the

agencies clarify that voluntary reporting

of incidents falling outside of the scope

of the definition is permitted, and that

the rule also distinguish between

mandatory reporting of notification

incidents and nondisruptive events that

could be reported through an

alternative, voluntary mechanism and

timeline.

Following analysis and careful

consideration of the various comments,

the agencies are finalizing the definition

largely as proposed, with modifications

to address a number of commenters’

concerns to clarify the rule and make it

easier to administer.

The definition of ‘‘notification

incident’’ includes language that is

consistent with the ‘‘core business line’’

and ‘‘critical operation’’ definitions

included in the Resolution Planning

Rule issued by the Board and FDIC

under section 165(d) of the Dodd-Frank

Act.37 In particular, the second prong of

the notification incident definition

identifies incidents that impact core

business lines, and the third prong

identifies incidents that impact critical

operations

tent with the ‘‘core business line’’

and ‘‘critical operation’’ definitions

included in the Resolution Planning

Rule issued by the Board and FDIC

under section 165(d) of the Dodd-Frank

Act.37 In particular, the second prong of

the notification incident definition

identifies incidents that impact core

business lines, and the third prong

identifies incidents that impact critical

operations. Banking organizations

subject to the Resolution Planning Rule

may use the ‘‘core business lines’’ and

‘‘critical operations’’ identified in their

resolution plans 38 to identify

notification incidents under the second

and third prongs of the final rule.

The final rule does not require

banking organizations that are not

subject to the Resolution Planning Rule

to identify ‘‘core business lines’’ or

‘‘critical operations,’’ or to develop

procedures to determine whether they

engage in any operations, the failure or

discontinuance of which would pose a

threat to the financial stability of the

United States. However, all banking

organizations must have a sufficient

understanding of their lines of business

to be able to determine which business

lines would, upon failure, result in a

material loss of revenue, profit, or

franchise value to the banking

organization, so that they can meet their

notification obligations.

Commenters also requested that the

agencies clarify that the material loss of

revenue, profit, or franchise value

addressed by the second prong of the

definition should be evaluated on an

enterprise-wide basis. The agencies

agree; a banking organization should

evaluate whether the loss is material to

the organization as a whole.

The agencies have concluded that

there is substantial benefit to receiving

notification of both computer-security

incidents that have materially disrupted

or degraded, and incidents that are

reasonably likely to materially disrupt

or degrade, a banking organization

sis. The agencies

agree; a banking organization should

evaluate whether the loss is material to

the organization as a whole.

The agencies have concluded that

there is substantial benefit to receiving

notification of both computer-security

incidents that have materially disrupted

or degraded, and incidents that are

reasonably likely to materially disrupt

or degrade, a banking organization.

Accordingly, the agencies are not

narrowing the definition of ‘‘notification

incident’’ to only include computer-

security incidents that have resulted in

a material disruption or degradation in

the final rule.

However, the agencies are narrowing

the scope of covered computer-security

incidents by substituting the phrase

‘‘reasonably likely to’’ in place of

‘‘could.’’ The agencies agree that the

term ‘‘could’’ encompasses more, and

more speculative, incidents than the

agencies intended in promulgating the

rule. Accordingly, and in keeping with

commenters’ suggestions, the agencies

have substituted the term ‘‘reasonably

likely to’’ in place of ‘‘could.’’ Under the

‘‘reasonably likely’’ standard, a banking

organization will be required to notify

its primary Federal regulator when it

has suffered a computer-security

incident that has a reasonable likelihood

of materially disrupting or degrading the

banking organization or its operations,

but at the same time would not be

required to make such a notification for

adverse outcomes that are merely

possible, or within imagination. The

‘‘reasonably likely’’ standard for

notification is clearer and more in line

with the agencies’ intentions for the

rule. Finally, the agencies believe that

banking organizations are well-

positioned to assess the likelihood that

a computer-security incident will result

in the significant adverse effects

described in the definition.

Some commenters also observed that

the term ‘‘impair’’ was redundant of

‘‘disrupt’’ and ‘‘degrade;’’ that it was not

a term defined by NIST; and that it

should be removed

rule. Finally, the agencies believe that

banking organizations are well-

positioned to assess the likelihood that

a computer-security incident will result

in the significant adverse effects

described in the definition.

Some commenters also observed that

the term ‘‘impair’’ was redundant of

‘‘disrupt’’ and ‘‘degrade;’’ that it was not

a term defined by NIST; and that it

should be removed. The agencies agree

the term would be redundant with

‘‘disrupt or degrade,’’ and have removed

the term ‘‘impair’’ from the definition.

After considering the comments

carefully, the agencies are replacing the

‘‘good faith belief’’ standard with a

banking organization’s determination.

The agencies agree with commenters

who criticized the proposed ‘‘believes in

good faith’’ standard as too subjective

and imprecise. Accordingly, the

agencies have removed the good faith

language from the definition of

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

39 As previously explained, the agencies have

considered whether existing reporting standards

meet the purposes of this rule and concluded that

they do not. For example, ransom malware

incidents that do not involve unauthorized access

to or use of sensitive customer information would

not be subject to the Gramm-Leach-Bliley Act

(GLBA) notification standard.

40 This is to clarify that example 6 addresses

malware on a banking organization’s system that

poses an imminent threat to the banking

organization’s core business lines or critical

operations or that requires the banking organization

to disengage any compromised products or

information systems that support the banking

organization’s core business lines or critical

operations from internet-based network

connections

example 6 addresses

malware on a banking organization’s system that

poses an imminent threat to the banking

organization’s core business lines or critical

operations or that requires the banking organization

to disengage any compromised products or

information systems that support the banking

organization’s core business lines or critical

operations from internet-based network

connections.

41 One commenter suggested that notification

obligations should begin ‘‘36 hours after the

banking organization confirms a notification

incident has occurred, and has completed urgent

measures to end the threat and protect its assets,’’

to include time for a banking organization to take

necessary measures.

‘‘notification incident’’ and have

substituted a determination standard in

the final notification requirement.

Finally, the agencies decline to

exclude particular incidents or

incidents that impact certain types of

computer systems from the notification

requirements. The agencies believe that

the focus on the material adverse effects

of a computer-security incident is a

simpler and clearer way to ensure that

they receive notification of the most

significant computer-security incidents.

v. Examples of Notification Incidents

The NPR included a non-exhaustive

list of incidents that would be

considered notification incidents under

the proposed rule and the agencies

invited comment on specific examples

of computer-security incidents that

should or should not constitute

notification incidents. The agencies

received a few general comments about

the list of incidents.

One commenter suggested that the

agencies include additional details in

the illustrative examples that would

identify the type of information systems

that would not require incident

notification and another suggested more

broadly that the final rule include

illustrative examples of both incidents

that would and would not be subject to

the final rule

comments about

the list of incidents.

One commenter suggested that the

agencies include additional details in

the illustrative examples that would

identify the type of information systems

that would not require incident

notification and another suggested more

broadly that the final rule include

illustrative examples of both incidents

that would and would not be subject to

the final rule. The agencies believe that

the criteria set forth in the notification

incident definition make clear that the

focus of the rule is on incidents that

materially and adversely impact a

banking organization rather than on

specific types of information systems.

The agencies recognize that many

banking organizations manage

computer-security incidents every day

that would not require notification

under the final rule and have focused on

illustrative examples of the type of

incidents that would require

notification.

One commenter suggested that the

example discussing a ransom malware

attack that encrypts a banking

organization’s core system is

‘‘duplicative of various federal and state

breach notification laws.’’ The agencies

continue to conclude that any incident

of ransom malware that disrupts a

banking organization’s ability to carry

out banking operations meets the

definition of a notification incident, and

as such, have retained this example,

notwithstanding any potential overlap

between the final rule and other Federal

and state requirements for incident

reporting.39

Another commenter suggested that

some of the examples provided were

‘‘inconsistent with’’ the term computer-

security incident, as incidents such as

failed system upgrades or unrecoverable

system failures are not technically

computer-security incidents. The

agencies disagree with this comment

and believe that the commenter is

reading the definition of computer-

security incident too narrowly to focus

on malicious incidents

e of the examples provided were

‘‘inconsistent with’’ the term computer-

security incident, as incidents such as

failed system upgrades or unrecoverable

system failures are not technically

computer-security incidents. The

agencies disagree with this comment

and believe that the commenter is

reading the definition of computer-

security incident too narrowly to focus

on malicious incidents.

The agencies believe the examples in

the proposed rule provide an

appropriate perspective on the critical

nature of the type of incidents that

banking organizations should consider

notification incidents. Having received

only general comments and no specific

new examples of notification incidents

that should be included in the list, the

agencies are retaining the illustrative

examples provided in the NPR with

some minor edits.40

The following is a non-exhaustive list

of incidents that generally are

considered ‘‘notification incidents’’

under the final rule:

1. Large-scale distributed denial of

service attacks that disrupt customer

account access for an extended period of

time (e.g., more than 4 hours);

2. A bank service provider that is used

by a banking organization for its core

banking platform to operate business

applications is experiencing widespread

system outages and recovery time is

undeterminable;

3. A failed system upgrade or change

that results in widespread user outages

for customers and banking organization

employees;

4. An unrecoverable system failure

that results in activation of a banking

organization’s business continuity or

disaster recovery plan;

5. A computer hacking incident that

disables banking operations for an

extended period of time;

6

y time is

undeterminable;

3. A failed system upgrade or change

that results in widespread user outages

for customers and banking organization

employees;

4. An unrecoverable system failure

that results in activation of a banking

organization’s business continuity or

disaster recovery plan;

5. A computer hacking incident that

disables banking operations for an

extended period of time;

6. Malware on a banking

organization’s network that poses an

imminent threat to the banking

organization’s core business lines or

critical operations or that requires the

banking organization to disengage any

compromised products or information

systems that support the banking

organization’s core business lines or

critical operations from internet-based

network connections; and

7. A ransom malware attack that

encrypts a core banking system or

backup data.

While the agencies have included

these illustrative examples to help

clarify the scope of notification

incidents, the final rule requires

banking organizations to consider, on a

case-by-case basis, whether any

significant computer-security incidents

they experience constitute notification

incidents for purposes of notifying the

appropriate agency. If a banking

organization is in doubt as to whether

it is experiencing a notification incident

for purposes of notifying its primary

Federal regulator, the agencies

encourage it to contact its regulator. The

agencies recognize that a banking

organization may file a notification,

from time to time, upon a mistaken

determination that a notification

incident has occurred, and the agencies

generally do not expect to take

supervisory action in such situations.

C. Banking Organization Notification to

Agencies

i. Timing of Notification to Agencies

The proposed rule would have

required banking organizations to

provide the mandated notification to the

agencies as soon as possible and no later

than 36 hours. The agencies asked

whether this timeframe should be

modified, and if so, how

lly do not expect to take

supervisory action in such situations.

C. Banking Organization Notification to

Agencies

i. Timing of Notification to Agencies

The proposed rule would have

required banking organizations to

provide the mandated notification to the

agencies as soon as possible and no later

than 36 hours. The agencies asked

whether this timeframe should be

modified, and if so, how.

One commenter suggested that the

agencies eliminate the ‘‘as soon as

possible’’ requirement and simply

require notification within 36 hours,

which would eliminate an apparent

tension between the permission for an

organization to take a reasonable

amount of time to determine that it has

experienced a notification incident and

the requirement for immediate

reporting. Some commenters supported

the 36-hour timeframe as an appropriate

balance between the potential burden

on institutions and the agencies’ need

for prompt information.41 However,

other commenters expressed concerns,

viewing the 36-hour timeframe as too

short to allow a banking organization to

fully understand a computer-security

incident and to provide a complete

assessment of the situation. Commenters

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

42 Effective March 1, 2017, the NYDFS

Superintendent promulgated 23 NYCRR Part 500, a

regulation establishing cybersecurity requirements

for financial services companies

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

42 Effective March 1, 2017, the NYDFS

Superintendent promulgated 23 NYCRR Part 500, a

regulation establishing cybersecurity requirements

for financial services companies. Section 500.17

Notices to superintendent requires each ‘‘covered

entity’’ to notify the NYDFS Superintendent ‘‘as

promptly as possible but in no event later than 72

hours from a determinantion that a cybersecurity

event has occurred.’’ The NYDFS regulation is

available at:https://govt.westlaw.com/nycrr/Browse/

Home/NewYork/NewYorkCodesRulesand

Regulations?guid=I5be30d2007f811e79d43a037eef

d0011&origination&Context

documenttoc&transitionTypeDefault&context

Data=(sc.Default).

43 In particular, Article 33, Section 1 of the GDPR

provides that, in the case of a personal data breach,

the data controller ‘‘shall without undue delay and,

where feasible, not later than 72 hours after having

become aware of it,’’ notify the competent

supervisory authority of the personal data breach.

Moreover, Article 33, Section 2 requires data

processors to ‘‘notify the [data] controller without

undue delay after becoming aware of a personal

data breach.’’ The full version of Regulation (EU)

2016/679 (GDPR) is available at: https://eur-

lex.europa.eu/legal-content/EN/TXT/PDF/

?uri=CELEX:32016R0679.

44 See id.

45 As noted above, the agencies recognize that a

banking organization may file a notification, from

time to time, upon a mistaken determination that

a notification incident has occurred, and the

agencies generally do not expect to take supervisory

action in such situations.

noted that the 36-hour timeframe is only

workable when it commences after a

banking organization determines that a

notification incident has occurred

ecognize that a

banking organization may file a notification, from

time to time, upon a mistaken determination that

a notification incident has occurred, and the

agencies generally do not expect to take supervisory

action in such situations.

noted that the 36-hour timeframe is only

workable when it commences after a

banking organization determines that a

notification incident has occurred. In

this regard, two commenters requested

that the agencies expressly articulate in

the final rule the explanation included

in the NPR that the 36-hour timeframe

commences at the point when a banking

organization has determined that a

notification incident has

occurred.Several commenters suggested

that the agencies consider a 72-hour

window to provide banking

organizations with additional time to

assess potential incidents and to align

the proposed rule with other regulatory

requirements such as the New York

State Department of Financial Services’

(NYDFS) cybersecurity event

notification requirement,42 or the

European Union’s General Data

Protection Regulation (GDPR),43 both of

which require covered entities to report

relevant cyber-related incidents within

72 hours.44 A few commenters

suggested that the notification

timeframe should be increased to 48

hours, with one suggesting that any

timeline align with business day

processing, and another observing that

community banks ‘‘need the additional

12 hours to evaluate the situation and

implement an appropriate incident

response plan.’’ One commenter

suggested that the notification

timeframe be extended to a minimum of

five business days for banks under $20

billion in assets in order to ‘‘provide

banks adequate time to work with

vendors and their core processors to

provide accurate notifications.’’ Another

commenter observed that, ‘‘for a 36-hour

notification timeframe to be potentially

workable and achievable, it is

imperative that the scope of the

notification requirement be tailored.’’

The agencies continue to believe that

36

under $20

billion in assets in order to ‘‘provide

banks adequate time to work with

vendors and their core processors to

provide accurate notifications.’’ Another

commenter observed that, ‘‘for a 36-hour

notification timeframe to be potentially

workable and achievable, it is

imperative that the scope of the

notification requirement be tailored.’’

The agencies continue to believe that

36 hours is the appropriate timeframe,

given the simplicity of the notification

requirement and the severity of

incidents captured by the definition of

‘‘notification incident.’’ 45 In developing

the NPR and final rule, the agencies

reviewed a number of existing security

incident reporting requirements cited by

the commenters and found that many of

them involved detailed, prescriptive

reporting requirements, often mandating

that specific information be reported

and including filing instructions. For

example, the NYDFS rule requires that

covered entities submit an annual

statement certifying their compliance

with the rule and keep all documents

supporting their certification for five

years, among other things. In contrast,

the final rule sets forth no specific

content or format for the simple

notification it requires. The final rule is

designed to ensure that the appropriate

agency receives timely notice of

significant emergent incidents, while

providing flexibility to the banking

organization to determine the content of

the notification. Such a limited

notification requirement will alert the

agencies to such incidents without

unduly burdening banking

organizations with detailed reporting

requirements, especially when certain

information may not yet be known to

the banking organizations.

In addition, changes to the definitions

of ‘‘computer-security incident’’ and

‘‘notification incident’’ described above

narrow the range, and reduce the

speculative or uncertain nature of,

incidents subject to the notification

requirement

ing banking

organizations with detailed reporting

requirements, especially when certain

information may not yet be known to

the banking organizations.

In addition, changes to the definitions

of ‘‘computer-security incident’’ and

‘‘notification incident’’ described above

narrow the range, and reduce the

speculative or uncertain nature of,

incidents subject to the notification

requirement.

The narrowed scope of notification

incidents, however, makes it even more

important for the agencies to receive

notice as soon as possible. Additionally,

the agencies recognize that a banking

organization may be working

expeditiously to resolve the notification

incident—either directly or through a

bank service provider—at the time it

would be expected to notify its primary

Federal regulator. The agencies believe,

however, that 36 hours is a reasonable

amount of time after a banking

organization has determined that a

notification incident has occurred to

notify its primary Federal regulator, as

it does not require an assessment or

analysis.

The agencies do not expect that a

banking organization would typically be

able to determine that a notification

incident has occurred immediately

upon becoming aware of a computer-

security incident. Rather, the agencies

anticipate that a banking organization

would take a reasonable amount of time

to determine that it has experienced a

notification incident. For example, some

notification incidents may occur outside

of normal business hours. Only once the

banking organization has made such a

determination would the 36-hour

timeframe begin.

Accordingly, the agencies have

determined that the final rule will retain

the requirement that banking

organizations provide notice as soon as

possible and no later than 36 hours. The

agencies note, however, that even

within the 36-hour notification window,

banking organizations’ notification

practices should take into account their

criticality to the sector in which they

operate and provide services

the agencies have

determined that the final rule will retain

the requirement that banking

organizations provide notice as soon as

possible and no later than 36 hours. The

agencies note, however, that even

within the 36-hour notification window,

banking organizations’ notification

practices should take into account their

criticality to the sector in which they

operate and provide services. An

effective practice of banking

organizations that provide sector-critical

services is to provide same-day

notification to their primary Federal

regulator of a notification incident. The

agencies encourage this practice to

continue among these banking

organizations.

ii. Method of Notification to Agencies

The proposed rule would have

required a banking organization to

notify the appropriate agency of a

notification incident through any form

of written or oral communication,

including through any technological

means, to a designated point of contact

identified by the agency.

The agencies requested comments on

how banking organizations should

provide notifications to the agencies and

sought comment on whether they

should ‘‘adopt a process of joint

notification’’ where multiple banking

organization affiliates have differing

notification obligations. Further, the

agencies requested feedback on how

such a joint notification should be done

and why.

A substantial number of commenters

responded to various aspects of these

questions. While specific suggestions

varied, a consistent theme was a desire

for efficient and flexible options for

providing notice, with some

commenters observing that a

notification incident could also affect

normal communication channels. Other

commenters made recommendations to

enhance notification efficiency, such as

suggesting the use of automated

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providing notice, with some

commenters observing that a

notification incident could also affect

normal communication channels. Other

commenters made recommendations to

enhance notification efficiency, such as

suggesting the use of automated

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

46 See, e.g., 12 CFR part 4 (OCC); 12 CFR part 261

(Rules Regarding Availability of Information)

(Board); 12 CFR 309.6 (Disclosure of exempt

records) (FDIC).

47 While most commenters believe that notifying

all banking organizations subscribing to the

disrupted service may lead to potentially harmful

over-reporting, one commenter stated that notifying

all banking organizations using the service may be

appropriate since the service disruption may be

broader than originally expected.

electronic notifications. Two

commenters suggested that, consistent

with the agencies’ statement in the NPR,

the rule should explicitly state that no

specific information is required and that

the rule does not prescribe any

particular reporting form.

The agencies have concluded that

email and telephone are the best

methods currently available for effective

notification. Recognizing, however, that

agency processes may evolve and

technology will likely change (and

improve) available communication

options over time, the agencies have

also built flexibility into the final rule

by stating that the agencies may

prescribe other similar methods

pursuant to which notice may be

provided. The agencies believe that this

approach balances the need for banking

organizations to have some flexibility,

including if a communication channel is

impacted by the incident, with the

agencies’ need to ensure that they

actually receive the notifications

xibility into the final rule

by stating that the agencies may

prescribe other similar methods

pursuant to which notice may be

provided. The agencies believe that this

approach balances the need for banking

organizations to have some flexibility,

including if a communication channel is

impacted by the incident, with the

agencies’ need to ensure that they

actually receive the notifications.

The agencies also sought comments

on whether centralized points of

contact, regional offices, or banking

organization-specific supervisory teams

would be better suited to receive these

notifications. The comments from

banking organizations and bank service

providers differed on this issue.

Some banking organizations suggested

that the process should remain

‘‘flexible’’ and that the rule provide that

the notification requirement could be

‘‘satisfied by any of several methods,’’

including providing the notification to

the banking organization’s on-site or

supervisory teams, appropriate regional

offices, or an agency-designated point of

contact. Other commenters, including

bank service providers, suggested

creating a joint notification process, or

centralized portal or point of contact for

all agencies to receive all such

notifications directly. The agencies

believe that the provision of notice can

often be efficiently and effectively

achieved by communicating with the

appropriate agency supervisory office or

other designated agency contacts, which

may include designated supervisory

staff, call centers, incident response

teams, and other contacts to be

designated by the respective agency.

The agencies also received several

comments requesting further instruction

and guidance on the method and

manner of the required notifications.

Several other commenters requested

additional guidance on what a notice

must contain and the scope of

information that should be provided,

and even requested certain specific

exclusions

d other contacts to be

designated by the respective agency.

The agencies also received several

comments requesting further instruction

and guidance on the method and

manner of the required notifications.

Several other commenters requested

additional guidance on what a notice

must contain and the scope of

information that should be provided,

and even requested certain specific

exclusions.

The notification requirement is

intended to serve as an early alert to a

banking organization’s primary Federal

regulator about a notification incident.

The agencies anticipate that banking

organizations will share general

information about what is known at the

time of the incident. No specific

information is required in the

notification other than that a

notification incident has occurred. The

final rule does not prescribe any form or

template. A simple notice can be

provided to the appropriate agency

supervisory office, or other designated

point of contact, through email,

telephone, or other similar method that

the agency may prescribe. The

notifications, and any information

related to the incident, would be subject

to the agencies’ confidentiality rules.46

Accordingly, the agencies revised the

NPR language. The final rule provides

that a banking organization would

notify the appropriate agency-

designated point of contact through

email, telephone, or other similar

methods that the agency may prescribe.

D. Bank Service Provider Notification to

Banking Organization Customers

i

dent, would be subject

to the agencies’ confidentiality rules.46

Accordingly, the agencies revised the

NPR language. The final rule provides

that a banking organization would

notify the appropriate agency-

designated point of contact through

email, telephone, or other similar

methods that the agency may prescribe.

D. Bank Service Provider Notification to

Banking Organization Customers

i. Scope of Bank Service Provider

Notification

Commenters generally supported the

idea of only notifying affected

customers although some commenters

suggested that all banking organization

customers should be notified.47 One

commenter specifically suggested that

bank service provider notifications

should only go to banking organizations

that are ‘‘directly impacted by the

incident when a bank service provider

has made a determination that the

incident will or is reasonably likely to

materially impact the services provided

to the banking organization.’’ The

agencies agree with the ‘‘materiality’’

aspect of this comment and the focus on

‘‘reasonably likely’’ impacts.

Accordingly, the agencies are revising

the final rule to include the phrase

‘‘materially disrupted or degraded, or is

reasonably likely to materially disrupt

or degrade.’’ This change is also

responsive to comments that requested

the agencies further harmonize the bank

service provider notification

requirement with the banking

organization notification requirement.

The final rule does not require a bank

service provider to assess whether the

incident rises to the level of a

notification incident for a banking

organization customer, which remains

the responsibility of the banking

organization. The agencies anticipate

that bank service providers would make

a best effort to share general information

about what is known at the time

ication requirement.

The final rule does not require a bank

service provider to assess whether the

incident rises to the level of a

notification incident for a banking

organization customer, which remains

the responsibility of the banking

organization. The agencies anticipate

that bank service providers would make

a best effort to share general information

about what is known at the time. If, after

receiving notice from a bank service

provider, the banking organization

determines that a notification incident

has occurred, the banking organization

is required to notify its primary Federal

regulator in accordance with this final

rule. The agencies generally will not cite

a banking organization because a bank

service provider fails to comply with its

notification requirement.

Another commenter described the

potential for confusion that could ensue

if a bank service provider were to notify

all customers, when only some of them

were affected by the computer-security

incident. They advised that such an

overly broad notification to all

customers could ‘‘cause the banking

organization customers and the bank

service provider to respond to questions

and concerns from banking organization

customers [who were] not affected by

the computer-security incident.’’ The

agencies agree with these commenters

and are retaining in the final rule the

requirement that notice be provided

only to ‘‘each affected banking

organization customer.’’

Another commenter noted that the

final rule needs to account for the

distinction between cloud-based

services versus on-premises services

and a shared-responsibility service

delivery model. Under the final rule, the

agencies would require bank service

providers to continue to provide a

banking organization customer with

prompt notification of material

incidents regardless of current contract

language and irrespective of the chosen

service delivery model

distinction between cloud-based

services versus on-premises services

and a shared-responsibility service

delivery model. Under the final rule, the

agencies would require bank service

providers to continue to provide a

banking organization customer with

prompt notification of material

incidents regardless of current contract

language and irrespective of the chosen

service delivery model. Even under a

shared service model, a bank service

provider will still need to provide

notice to banking organization

customers if the bank service provider

has determined it has experienced a

computer-security incident that has

materially disrupted or degraded, or is

likely to materially disrupt or degrade,

covered services provided to such

banking organization customer for four

or more hours. Given the purposes of

the rule, the agencies believe this is a

reasonable requirement and are

adopting it in the final rule.

Whether the covered services are

being provided through a software-as-a-

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

48 Obstacles to immediate notification mentioned

by commenters included that bank service

providers need time to assess whether an incident

is a computer-security incident.

49 A commenter suggested that any timing for

notification should allow an opportunity for

reasonable investigation to help ensure that

material incidents are flagged to the regulators and

are not obfuscated by an influx of false positives or

non-material matter.

50 Commenters suggested that one contact should

be adequate, as smaller banking organizations may

not have two contacts available.

51 A commenter also recommended different

notification obligations for on-premises services

compared to cloud-based services

re that

material incidents are flagged to the regulators and

are not obfuscated by an influx of false positives or

non-material matter.

50 Commenters suggested that one contact should

be adequate, as smaller banking organizations may

not have two contacts available.

51 A commenter also recommended different

notification obligations for on-premises services

compared to cloud-based services. Commenters also

suggested a carve-out to the notification obligation

when a bank service provider is delayed or

prevented by law enforcement.

service (SaaS) arrangement, or through

some other service delivery method, a

bank service provider must provide

notification to banking organizations in

accordance with the standard in the

final rule. The banking organization

must then independently determine if a

notification incident has occurred.

Finally, in response to concerns

expressed by commenters, the agencies

are revising the final rule to specifically

exclude scheduled maintenance, testing,

or software updates previously

communicated to a banking

organization customer. This new

exception should reduce over- and

unnecessary notification. If, however,

the scheduled maintenance, testing, or

software update exceeds the parameters

communicated to the banking

organization customer and meets the

notification standard set forth in the

rule, this exception does not apply.

ii. Timing of Bank Service Provider

Notification

Several commenters favored

immediate notifications. Others were

concerned that immediate notifications

may result in over- and inaccurate

notification

sting, or

software update exceeds the parameters

communicated to the banking

organization customer and meets the

notification standard set forth in the

rule, this exception does not apply.

ii. Timing of Bank Service Provider

Notification

Several commenters favored

immediate notifications. Others were

concerned that immediate notifications

may result in over- and inaccurate

notification. For example, some

commenters objected to the requirement

that a bank service provider must

‘‘immediately’’ notify affected banking

organizations 48 and recommended that

the notification occur ‘‘as soon as

practicable,’’ within the first four hours

of the occurrence of a computer-security

incident, or in a ‘‘timely’’ manner (or a

similar standard) after a service

disruption to prevent over-reporting and

provide time for bank service providers

to assess the severity of an incident.49

One commenter noted that an

immediate notification standard may be

appropriate but only after the bank

service provider determines that a

notification incident has occurred,

while other commenters stated that

immediate notification was appropriate.

Another commenter expressed concern

that immediate notice may leave no

time lapse ‘‘between when a computer-

security incident occurred and when

notification has to happen.’’ While

expressing similar sentiments, some

commenters suggested substituting the

term ‘‘timely,’’ or ‘‘promptly’’ and

‘‘without undue delay,’’ in place of the

‘‘immediate’’ requirement. Another

commenter suggested that different

reporting obligations should be

permitted contingent upon the location

of the incident (on-premise services vs.

cloud services). The same commenter

suggested modifying the ‘‘good faith’’

standard to instead require ‘‘prompt’’

notification where a bank service

provider obtains actual knowledge of an

incident that impacts services for more

than four hours.

Other commenters drew distinctions

between security incidents and service

disruptions

upon the location

of the incident (on-premise services vs.

cloud services). The same commenter

suggested modifying the ‘‘good faith’’

standard to instead require ‘‘prompt’’

notification where a bank service

provider obtains actual knowledge of an

incident that impacts services for more

than four hours.

Other commenters drew distinctions

between security incidents and service

disruptions. One commenter observed

that ‘‘[u]nlike a ‘computer-security

incident’ which requires time to identify

and evaluate, a disruption in service is

instantaneously apparent and bank

service providers can immediately

notify banking organizations of the

disruption in service.’’ For similar

reasons, another commenter suggested

bifurcation of service provider

notifications: ‘‘one immediate notice

timeline if the incident affects the

security of the banking organization’s

systems and a second, longer time

period for disruption.’’

In response to these comments, the

agencies are revising the rule to provide

that a bank service provider must notify

affected banking organization customers

‘‘as soon as possible’’ when it

‘‘determines’’ it has experienced an

incident that meets the standard in the

rule. Use of the term ‘‘determined’’

allows the bank service provider time to

examine the nature of the incident and

assess the materiality of the disruption

or degradation of covered services.

Additionally, the ‘‘four or more hours’’

threshold should reduce notifications

concerning less material incidents

en it

‘‘determines’’ it has experienced an

incident that meets the standard in the

rule. Use of the term ‘‘determined’’

allows the bank service provider time to

examine the nature of the incident and

assess the materiality of the disruption

or degradation of covered services.

Additionally, the ‘‘four or more hours’’

threshold should reduce notifications

concerning less material incidents. Once

the bank service provider has made this

determination, it must provide notice

‘‘as soon as possible.’’

Some commenters recommended

revising the proposed rule to ‘‘allow for

service providers to satisfy their

notification requirement by providing

notification to their banking customer

consistent with any requirements and

by any methods set forth in their

contract with that customer, so long as

the method reasonably ensures that the

banking organization receives the

notification.’’ While the agencies believe

it is reasonable to assume that providing

notification to customers following a

determination that a material incident

has occurred should be consistent with

many existing contractual provisions,

the agencies conclude that an

independent regulatory requirement is

appropriate to ensure that banking

organizations receive consistent and

timely notification of the most

significant computer-security incidents

affecting covered services.

Other comments suggested that a 36-

or 72-hour notification timeframe would

be reasonable. For the reasons expressed

above, the agencies disagree that bank

service providers could (or should) wait

this long to alert banking organization

customers about a material disruption or

degradation in covered services.

Accordingly, the final rule requires bank

service providers to provide notice as

soon as possible when the bank service

provider has determined it has

experienced a notification incident.

iii

sed

above, the agencies disagree that bank

service providers could (or should) wait

this long to alert banking organization

customers about a material disruption or

degradation in covered services.

Accordingly, the final rule requires bank

service providers to provide notice as

soon as possible when the bank service

provider has determined it has

experienced a notification incident.

iii. Bank Service Provider Notification

to Customers

Some commenters stated that the

requirement in the proposal to notify

two individuals at each affected banking

organization of an incident was

appropriate. One commenter suggested

that a third notification be sent to a

banking organization’s general email or

telephone number. Several commenters

recommended the agencies allow the

notification through general channels

accessible by multiple employees at

affected banking organizations, and one

commenter suggested that ‘‘significant’’

bank service providers should directly

notify the agencies. Other commenters

asserted that requiring bank service

providers to notify two contacts at each

banking organization customer would

be overly prescriptive and

burdensome.50 Instead, these

commenters recommended that bank

service providers should work with

their banking organizations to designate

a central point of contact, but bank

service providers should not be required

to ensure that a contact at the banking

organization receive the notification.51

Regarding existing provisions in

contracts, a commenter contended that

‘‘contractual provisions with bank

service providers commonly provide

specific notice methods and generally

provide notice to two or more banking

organization employees.’’ This is

consistent with the agencies’

understandings of existing agreements

based on their broad-based review of

bank service provider agreements,

which was reflected in the language of

the proposed rule

ontended that

‘‘contractual provisions with bank

service providers commonly provide

specific notice methods and generally

provide notice to two or more banking

organization employees.’’ This is

consistent with the agencies’

understandings of existing agreements

based on their broad-based review of

bank service provider agreements,

which was reflected in the language of

the proposed rule.

As an alternative to the approach in

the proposed rule, a few commenters

suggested that the rule should ‘‘instead

focus on outcomes—ensuring that the

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

52 A commenter stated that bank service providers

already subject to contractual breach reporting

obligations should be excluded from the rule while

a different commenter believed that as a matter of

fairness and competitive equality, if private sector

FMUs are required to provide mandated notices to

either their primary Federal regulator or their

banking organization customers, the Board should

publicly commit to hold Federal Reserve Bank

services to an equivalent standard.

appropriate individuals or entities at

banking organizations receive timely

notice.’’ Another commenter suggested

that ‘‘banking organizations should have

a central point of contact that would be

accessible by more than one person to

ensure that notifications to the banking

organization are timely received and

acted upon.’’ This approach was echoed

by another banking industry

commenter, who suggested that

‘‘notification through a medium or

channel that is accessed by and

available to multiple banking

organization employees’’ should be

allowed to meet the NPR’s notification

requirement. Some commenters

suggested using automated notifications

or centralized notification portals to

streamline the notification process

roach was echoed

by another banking industry

commenter, who suggested that

‘‘notification through a medium or

channel that is accessed by and

available to multiple banking

organization employees’’ should be

allowed to meet the NPR’s notification

requirement. Some commenters

suggested using automated notifications

or centralized notification portals to

streamline the notification process.

After consideration of the comments,

the agencies are revising the final rule

to keep the notification process simple

and flexible. Rather than requiring bank

service providers to notify two

individuals at each affected banking

organization customer, which may not

be effective for every banking

organization or bank service provider,

the final rule requires bank service

providers to notify ‘‘at least one bank-

designated point of contact at each

affected banking organization

customer.’’ The final rule states that a

banking organization-designated point

of contact is an email, phone number, or

any other contact(s), previously

provided to the bank service provider by

the banking organization customer.

The agencies determined effective

notice will be best achieved if banking

organizations and bank service

providers work collaboratively to

designate a method of communication

that is feasible for both parties and

reasonably designed to ensure that

banking organizations actually receive

the notice in a timely manner. The final

rule also provides flexibility for banking

organizations and bank service

providers to determine the appropriate

designated point of contact, and if a

banking organization customer has not

previously provided a bank-designated

point of contact, such notification shall

be made to the Chief Executive Officer

(CEO) and Chief Information Officer

(CIO) of the banking organization

customer, or two individuals of

comparable responsibilities, through

any reasonable means.

iv

s to determine the appropriate

designated point of contact, and if a

banking organization customer has not

previously provided a bank-designated

point of contact, such notification shall

be made to the Chief Executive Officer

(CEO) and Chief Information Officer

(CIO) of the banking organization

customer, or two individuals of

comparable responsibilities, through

any reasonable means.

iv. Bank Service Provider Agreements—

Contract Notice Provisions

Several commenters observed that

contracts between banking organizations

and bank service providers routinely

include incident notification

provisions.52 But other commenters

noted that current contractual

provisions may not align with the

proposed rule’s notification

requirements and, as such, would need

to be amended or revised, which may

take time to complete.

Commenters generally stated that

while contracts between banking

organizations and bank service

providers already have negotiated notice

provisions, such contracts would need

to be amended to ensure compliance

with the rule. In that regard,

commenters expressed the view that the

proposed rule should be revised to

allow for bank service providers to

satisfy their notification requirement by

providing notification to their banking

organization customer consistent with

any requirements and by any methods

set forth in their contract with that

customer, so long as the method

reasonably ensures that the banking

organization customer receives the

notification. Facilitating compliance

with the rule in this manner would

prevent banking organizations from

having to incur the costs to amend

existing contracts. Other commenters

expressed perceived challenges with

renegotiating contracts to comply with

the rule and commenters stated that

they should not be faulted for a bank

service provider’s failure to notify

on customer receives the

notification. Facilitating compliance

with the rule in this manner would

prevent banking organizations from

having to incur the costs to amend

existing contracts. Other commenters

expressed perceived challenges with

renegotiating contracts to comply with

the rule and commenters stated that

they should not be faulted for a bank

service provider’s failure to notify. One

commenter expressed concern that

community banks may hold little power

in these negotiations and recommended

extending the compliance date of the

rule for community banks. Relatedly, a

commenter argued that if FMUs are

required to provide mandated notices to

their banking organization customers,

the rule should require banking

organization customers to identify and

update their contacts for mandated

notices to their bank service providers,

rather than placing the burden on bank

service providers to request and seek

updates to these contacts. Commenters

also urged the agencies to accept the

notification methods specified in these

contracts and clarify contract

expectations. A few commenters

requested that the agencies provide

specific contract expectations and to

consider conducting a review of

contracts to confirm the notice

provisions were adequate.

The agencies believe many contracts

already address such notices to banking

organizations. Typically, existing bank

service provider agreements that

support operations that are critical to a

banking organization customer require

notification to the customer as soon as

possible in the event of a material

incident during the normal course of

business. If such notification provisions

satisfy the requirements of the final rule,

then notification under the contractual

provisions will satisfy a bank service

provider’s obligation under the rule as

well. The agencies note that existing

notification procedures may include

some redundancy with the final rule

as

possible in the event of a material

incident during the normal course of

business. If such notification provisions

satisfy the requirements of the final rule,

then notification under the contractual

provisions will satisfy a bank service

provider’s obligation under the rule as

well. The agencies note that existing

notification procedures may include

some redundancy with the final rule.

However, the agencies are requiring

notice in the final rule to ensure that a

notification occurs in the event of a

material computer-security incident. As

a result, the agencies are not

incorporating these recommendations.

The agencies also note that the

notification requirement created by this

rule is independent of any contractual

provisions, and therefore, bank service

providers must comply even where their

contractual obligations differ from the

notification requirement in this rule.

The agencies anticipate that banking

organizations and bank service

providers will work collaboratively to

designate a method of communication

that is feasible for both parties and

reasonably designed to ensure that

banking organizations actually receive

the notice in a timely manner, for

purposes of complying with the rule.

This final rule is not expected to add

significant burden on bank service

providers. The agencies’ experiences

with conducting bank service provider

contract reviews during examinations

indicate that many of these contracts

include incident-reporting provisions.

The agencies also observe that there are

effective automated systems for

notification currently.

In addition, for banking organizations

that have not already designated

individuals to be notified under

contractual obligations, the agencies do

not believe that requiring bank service

providers to notify banking organization

CEOs and CIOs would create significant

burden

porting provisions.

The agencies also observe that there are

effective automated systems for

notification currently.

In addition, for banking organizations

that have not already designated

individuals to be notified under

contractual obligations, the agencies do

not believe that requiring bank service

providers to notify banking organization

CEOs and CIOs would create significant

burden. In these circumstances, the

agencies believe that bank service

providers can easily obtain contact

information for banking organization

CEOs and CIOs.

IV. Other Rulemaking Considerations

In the NPR, the agencies sought

feedback on a number of related topics,

which are addressed separately in the

sections that follow.

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

53 To learn more about PCA capital category

definitions, see OCC Bulletin 2018–33, Prompt

Corrective Action: Guidelines and Rescissions

(Sept. 28, 2018), which can be found at: https://

www.occ.gov/news-issuances/bulletins/2018/

bulletin-2018-33.html. To learn more about

Sheltered Harbor protocols, see the Sheltered

Harbor landing page at: https://www.aba.com/

banking-topics/technology/cybersecurity/sheltered-

harbor#.

A. Bank Service Provider Material

Incidents Consideration

The agencies requested comments

about the potential burden the rule

would impose on small bank service

providers and about circumstances

when a banking organization customer

would not be aware of a material

disruption in services unless they were

notified. There were limited comments

on this question.

A few commenters noted that banking

organizations are often contacted by

their customers shortly after an incident

and service outage occurs

rden the rule

would impose on small bank service

providers and about circumstances

when a banking organization customer

would not be aware of a material

disruption in services unless they were

notified. There were limited comments

on this question.

A few commenters noted that banking

organizations are often contacted by

their customers shortly after an incident

and service outage occurs. Despite

indirect knowledge or suspicions about

potential service outages or limitations,

banking organizations should still be

notified of material incidents by their

bank service providers.

Merely identifying the fact of an

outage or service interruption would not

help banking organization customers

understand the extent of such an outage

or service interruption. Receiving

notification from a bank service

provider would enable a banking

organization customer to evaluate the

impact of the computer-security

incident on its operations to determine

whether it is experiencing a notification

incident. If a banking organization is

experiencing a notification incident and

notifies its primary Federal regulator,

the regulator then may evaluate and

assist, as appropriate.

B. Methodology for Determining Number

of Incidents Subject to the Rule

The agencies invited comment on the

methodology used to estimate the

number of notification incidents that

may be subject to the proposed rule

each year. Several commenters provided

general comments suggesting the

agencies may have underestimated the

burden associated with the proposed

rule; however, only one trade

association commenter provided

specific observations on the

methodology used to estimate the

number of incidents subject to the rule.

This commenter suggested that the

agencies should ‘‘seek additional

comments on the estimated costs and

benefits of the proposed rule.’’

The agencies also received comments

related to the costs associated with

complying with the rule

wever, only one trade

association commenter provided

specific observations on the

methodology used to estimate the

number of incidents subject to the rule.

This commenter suggested that the

agencies should ‘‘seek additional

comments on the estimated costs and

benefits of the proposed rule.’’

The agencies also received comments

related to the costs associated with

complying with the rule. A commenter

asserted, without further detail, that the

proposed costs of compliance were

underestimated. This commenter

suggested that the agencies gather more

information and data to adequately

assess the regulatory impact of the

proposal. Regarding estimating the

number of notification incidents per

year that would be reported under the

proposed rule, one commenter

suggested the agencies already have this

information. Another commenter

asserted that the rule would result in

significant costs in standing up internal

processes and procedures to comply

with a new Federal regulatory mandate,

resulting in ongoing cost and burden.

The agencies have addressed the costs

of this rule in the Impact Analysis

section below. Moreover, the

methodology used to determine the

number of incidents subject to the rule

reflects the agencies’ experience that

computer-security incidents that rise to

the level of notification incidents are

rare. The agencies also believe that the

final rule largely formalizes a process

that already exists, reflecting the

collaborative and open communication

that exists between banking

organizations and the agencies.

As discussed in more detail in the

Impact Analysis section, the agencies

reviewed available supervisory data and

a subset of Suspicious Activity Report

(SAR) data involving cyber incidents

targeting banking organizations to

develop an estimate of the number of

notification incidents that may occur

annually. The agencies specifically

recognized that an analysis of SAR

filings would not capture the full scope

of incidents addressed by this rule

on, the agencies

reviewed available supervisory data and

a subset of Suspicious Activity Report

(SAR) data involving cyber incidents

targeting banking organizations to

develop an estimate of the number of

notification incidents that may occur

annually. The agencies specifically

recognized that an analysis of SAR

filings would not capture the full scope

of incidents addressed by this rule.

However, the agencies also considered

supervisory data, which includes the

voluntary notification banking

organizations already provide, to inform

their estimate of the frequency of

notification incidents. Based on this

assessment, the agencies continue to

believe that the estimated 150

notification incidents annually set forth

in the Impact Analysis is reasonable.

The agencies are not seeking additional

comments on the estimated costs and

benefits of the rule.

C. Voluntary Information Sharing

One commenter suggested the

agencies should acknowledge the

importance of voluntary information

sharing within an ‘‘expanding notice

schema,’’ and rely upon voluntary

disclosures for non-disruptive events.

Another suggested the rule should

‘‘distinguish between existing,

voluntary information-sharing between

banking organizations’’ and the final

rule’s required incident notification

disclosures.

The focus and purpose of this final

rule is to ensure that the agencies

receive prompt notice of notification

incidents, which we have defined to

include only the most significant

incidents affecting banking

organizations. The final rule does not

solicit notifications on non-disruptive

events and differs from and does not

prevent traditional supervisory

information sharing. However, the

agencies agree that voluntary

information sharing is critically

important and encourage banking

organizations and bank service

providers to continue sharing

information about incidents not covered

by this rule.

D

zations. The final rule does not

solicit notifications on non-disruptive

events and differs from and does not

prevent traditional supervisory

information sharing. However, the

agencies agree that voluntary

information sharing is critically

important and encourage banking

organizations and bank service

providers to continue sharing

information about incidents not covered

by this rule.

D. Utilizing Prompt Corrective Action

Capital Classifications

One commenter suggested

incorporating ‘‘existing terms and

definitions of discrete, rare, disruptive

events’’ such as ‘‘Prompt Corrective

Action (PCA) capital category

definitions, or the invocation of

Sheltered Harbor protocols.’’ 53 The

agencies decline to follow this

recommendation. The agencies have

used definitions in the final rule that are

broadly consistent with NIST

terminology, which is widely used

across various industry segments.

E. Ability To Rescind Notification and

Obtain Record of Notice

The agencies received several

comments regarding the agencies’

collection and use of notification

incident information from banking

organizations. One commenter urged the

agencies to develop procedures, subject

to notice and comment, that would be

taken upon receipt of a banking

organization’s incident notification

information and any subsequently

gathered information related to the

incident. Commenters also urged the

agencies to clarify information sharing

practices and protocols relating to

notification incident reports, expressing

concerns with confidentiality and data

security. One commenter suggested that

notification incident reports should be

shared with banking organization-

specific supervisory teams. Commenters

stated that any information submitted

should be subject to the agencies’

confidentiality rules and that the

agencies should explain how the

information would be protected

incident reports, expressing

concerns with confidentiality and data

security. One commenter suggested that

notification incident reports should be

shared with banking organization-

specific supervisory teams. Commenters

stated that any information submitted

should be subject to the agencies’

confidentiality rules and that the

agencies should explain how the

information would be protected.

One commenter suggested the

agencies establish a ‘‘mechanism to

rescind’’ notifications in situations

where ‘‘initial determinations

overestimate[d] the severity or

significance of an event.’’ No formal

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54 See, e.g., 12 CFR part 4 (OCC); 12 CFR part 261

(Rules Regarding Availability of Information)

(Board); 12 CFR 309.6 (Disclosure of exempt

records) (FDIC).

55 March 31, 2021, Call Report Data.

56 See the conceptual discussion of ‘‘cyber runs’’

in Duffie and Younger, https://www.brookings.edu/

wp-content/uploads/2019/06/WP51-Duffie-

Younger-2.pdf, Hutchins Center Working Paper No.

51, June 18, 2019.

57 See the empirical analysis of the potential

adverse impact of cyber events on the U.S. payment

and settlement system in Eisenbach et al., https://

www.newyorkfed.org/medialibrary/media/research/

staff_reports/sr909.pdf, Federal Reserve Bank of

New York Staff Reports, No. 909, Last Revised May

2021.

rescission mechanism is required. The

agencies recognize that a banking

organization or bank service provider

may provide notice, from time to time,

upon a mistaken determination that

such notice is necessary. A banking

organization or bank service provider

may update its original notification if it

later determines that its initial

assessments were incorrect or

overcautious

May

2021.

rescission mechanism is required. The

agencies recognize that a banking

organization or bank service provider

may provide notice, from time to time,

upon a mistaken determination that

such notice is necessary. A banking

organization or bank service provider

may update its original notification if it

later determines that its initial

assessments were incorrect or

overcautious.

Other commenters discussed the need

to obtain or retain copies of the

notifications for recordkeeping

purposes. The rule does not impose any

recordkeeping requirements.

Another commenter suggested the

agencies should indicate how

information that the agencies obtain

under this rule would remain protected

and confidential. Additionally, they

requested confirmation that the

information provided would be

considered exempt from Freedom of

Information Act (FOIA) requests. As the

agencies noted in the proposal, the

notification, and any information

provided by a banking organization

related to the incident, would be subject

to the agencies’ confidentiality rules,

which provide protections for

confidential, proprietary, examination/

supervisory, and sensitive personally

identifiable information.54 However, the

agencies must respond to individual

FOIA requests on a case-by-case basis.

F. Single Notification Definition

One commenter suggested the

agencies implement only a ‘‘single

definition for a notification incident that

applies to both bank service providers

and banking organizations.’’ The

agencies believe that this would be

unworkable; the two notification

requirements serve different purposes.

Accordingly, the agencies declined to

implement a single definition. However,

the agencies have sought to harmonize

the two notification standards where

feasible.

G. Affiliated Banking Organizations

Considerations

The final rule provides that affiliated

banking organizations each have

separate and independent notification

obligations

notification

requirements serve different purposes.

Accordingly, the agencies declined to

implement a single definition. However,

the agencies have sought to harmonize

the two notification standards where

feasible.

G. Affiliated Banking Organizations

Considerations

The final rule provides that affiliated

banking organizations each have

separate and independent notification

obligations. Each banking organization

needs to make an assessment of whether

it has suffered a notification incident

about which it must notify its primary

Federal regulator. Subsidiaries of

banking organizations that are not

themselves banking organizations do

not have notification requirements

under this final rule. If a computer-

security incident were to occur at a non-

banking organization subsidiary of a

banking organization, the parent

banking organization would need to

assess whether the incident was a

notification incident for it, and if so, it

would be required to notify its primary

Federal regulator.

H. Consideration of the Number of Bank

Service Providers

Some commenters suggested the

agencies underestimated the impact of

the NPR to bank service providers. As

noted in the NPR, the agencies do not

know the precise number of bank

service providers that will be affected by

the final rule’s notification requirement.

However, the agencies conservatively

assumed the entire population of bank

service providers who have self-selected

the North American Industry

Classification System (NAICS) industry

‘‘Computer System Design and Related

Services’’ (NAICS industry code 5415)

as their primary business activity to be

the estimated number of bank service

providers. It seems unlikely that all

such code 5415-designated firms are

bank service providers. Even though

there may be some bank service

providers that do not self-identify under

NAICS code 5415, the agencies believe

the number of incidents involving bank

service providers will be generally

consistent with original NPR findings

ness activity to be

the estimated number of bank service

providers. It seems unlikely that all

such code 5415-designated firms are

bank service providers. Even though

there may be some bank service

providers that do not self-identify under

NAICS code 5415, the agencies believe

the number of incidents involving bank

service providers will be generally

consistent with original NPR findings.

The agencies acknowledge that these

bank service providers will be impacted

by the final rule.

V. Impact Analysis

Covered banking organizations under

the final rule include all depository

institutions, holding companies, and

certain other financial entities that are

supervised by one or more of the

agencies. According to recent Call

Report and other data, the agencies

supervise approximately 5,000

depository institutions along with a

number of holding companies and other

financial services entities that are

covered under the final rule.55

In addition, the final rule requires

bank service providers to notify at least

one bank-designated point of contact at

each affected banking organization

customer as soon as possible when the

bank service provider determines that it

has experienced a computer-security

incident that has materially disrupted or

degraded, or is reasonably likely to

materially disrupt or degrade, covered

services provided to such banking

organization for four or more hours.

This requirement would enable a

banking organization to promptly

respond to an incident, determine

whether it must notify its primary

Federal regulator that a notification

incident has occurred, and take other

appropriate measures related to the

incident.

Benefits

The agencies believe that prompt

notification of reportable incidents is

likely to provide the following benefits

to banking organizations and the

financial industry as a whole

to promptly

respond to an incident, determine

whether it must notify its primary

Federal regulator that a notification

incident has occurred, and take other

appropriate measures related to the

incident.

Benefits

The agencies believe that prompt

notification of reportable incidents is

likely to provide the following benefits

to banking organizations and the

financial industry as a whole.

Notification may help the relevant

agencies determine whether the

incident is isolated or is one of many

similar incidents at multiple banking

organizations. If the notification

incident is isolated to a single banking

organization, the primary Federal

regulator may be able to facilitate

requests for assistance on behalf of the

affected organization to minimize the

impact of the incident. This benefit may

be greater for small banking

organizations with more limited

resources. If the notification incident is

one of many similar incidents occurring

at multiple banking organizations, the

agencies could also alert other banking

organizations of the threat, recommend

measures to better manage or prevent

the recurrence of similar incidents, or

otherwise help coordinate incident

response.

The prompt notification about

incidents could also enable Federal

regulators to respond faster to potential

liquidity events that may result from

such incidents. If a notification incident

prevents banking organizations from

fulfilling financial obligations in a

timely manner, it might reduce

confidence in the banking organization

and precipitate the rapid withdrawal of

demand deposits or short-term

financing from such organizations.56 57

The agencies believe that a faster

regulatory response could mitigate, or

entirely prevent, these adverse liquidity

events, thereby enhancing the resilience

of the banking system against

notification incidents

timely manner, it might reduce

confidence in the banking organization

and precipitate the rapid withdrawal of

demand deposits or short-term

financing from such organizations.56 57

The agencies believe that a faster

regulatory response could mitigate, or

entirely prevent, these adverse liquidity

events, thereby enhancing the resilience

of the banking system against

notification incidents.

Receiving information on notification

incidents at multiple banking

organizations would also enable

regulators to conduct empirical analyses

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

58 The agencies used conservative judgment when

assessing whether a cyber-event might have risen to

the level of a notification incident, so the approach

may overestimate the number. However, the

approach may also underestimate the number of

notification incidents since supervisory and SAR

data may not capture all such incidents.

59 Even at an elevated labor compensation rate of

$200 per hour, the final rule would only impose

additional compliance costs of $600 per

notification.

60 Even at an elevated labor compensation rate of

$200 per hour, the final rule would only impose

additional compliance costs of $600 per

notification.

to improve related guidance, adjust

supervisory programs to enhance

resilience against such incidents, and

provide information to the industry to

help banking organizations reduce the

risk of future computer-security

incidents.

The agencies do not have sufficient

information available to quantify the

potential benefits of the final rule

because the benefits depend on the

probability, breadth, and severity of

future notification incidents, and the

specifics of those incidents, among

other things

vide information to the industry to

help banking organizations reduce the

risk of future computer-security

incidents.

The agencies do not have sufficient

information available to quantify the

potential benefits of the final rule

because the benefits depend on the

probability, breadth, and severity of

future notification incidents, and the

specifics of those incidents, among

other things. These data limitations

notwithstanding, and considering that

banking organizations face a heightened

risk of disruptive and destructive

attacks, which have been increasing in

frequency and severity in recent years,

the agencies expect that the final rule

would have clear prudential benefits.

Costs

The final rule requires banking

organizations to notify their primary

Federal regulator as soon as possible,

and no later than 36 hours, after a

banking organization has determined

that a notification incident has

occurred. The agencies reviewed

available supervisory data and SARs

involving cyber events against banking

organizations in 2019 and 2020 to

estimate the number of notification

incidents expected to be reported

annually. This calculation relied on

descriptive criteria (e.g., ransomware,

trojan, zero day, etc.) that may be

indicative of the type of material

computer-security incident that would

meet the notification incident reporting

criteria. Based on this review, the

agencies estimate that approximately

150 notification incidents occurred

annually,58 but acknowledge that the

number of such incidents could increase

in the future. Comments received by the

agencies on the NPR did not provide

more accurate estimates or suggest a

different estimation methodology.

Therefore, the agencies continue to use

the same methodology

teria. Based on this review, the

agencies estimate that approximately

150 notification incidents occurred

annually,58 but acknowledge that the

number of such incidents could increase

in the future. Comments received by the

agencies on the NPR did not provide

more accurate estimates or suggest a

different estimation methodology.

Therefore, the agencies continue to use

the same methodology.

The agencies believe that the

regulatory burden associated with the

notification requirement would be small

because the majority of communications

associated with the determination of the

notification incident would occur

regardless of the final rule.59 In

particular, the agencies estimate that, in

the event of a notification incident, an

affected banking organization may incur

up to three hours of labor cost to

coordinate internal communications,

consult with its bank service provider,

if appropriate, and notify the banking

organization’s primary Federal

regulator. This process may include

discussion of the incident among staff of

the banking organization, such as the

Chief Information Officer, Chief

Information Security Officer, a senior

legal or compliance officer; and staff of

a bank service provider, as appropriate;

and liaison with senior management of

the banking organization.

The final rule also requires a bank

service provider to notify at least one

bank-designated point of contact at each

affected banking organization customer

as soon as possible when the bank

service provider determines that it has

experienced a computer-security

incident that has materially disrupted or

degraded, or is reasonably likely to

materially disrupt or degrade, covered

services provided to such banking

organization for four or more hours. The

agencies do not have data on the exact

number of affected bank service

providers nor the frequency of incidents

that would require bank service

providers to notify their banking

organization customers

ident that has materially disrupted or

degraded, or is reasonably likely to

materially disrupt or degrade, covered

services provided to such banking

organization for four or more hours. The

agencies do not have data on the exact

number of affected bank service

providers nor the frequency of incidents

that would require bank service

providers to notify their banking

organization customers. However, as

described in the NPR, the agencies

believe that, in the event of an incident,

the affected bank service provider may

incur up to three hours of labor cost to

coordinate internal communications

and notify its affected banking

organization customers. Commenters

did not provide other estimates, and the

agencies believe that the additional

compliance costs would be small for

individual affected bank service

providers.60 Post-notification activities,

such as providing technical support to

affected bank organization customers

when managing and resolving the

impact of a computer-security incident,

are beyond the scope of the notification

requirement.

Overall, the agencies expect the

benefits of the final rule to outweigh its

small costs.

Response to Comments on Impact of

Proposal

The agencies received comments

asserting that some banking

organizations and bank service

providers may need to revise their

contracts in order to implement the final

rule. Furthermore, some bank service

providers may incur costs to adjust

internal processes and procedures to

comply with the final rule. The agencies

believe that these costs are likely to be

small, transitory, and affect only a small

number of covered entities.

Other comments received in response

to the proposed rule suggested that the

proposed rule’s definitions might result

in more notifications than estimated in

the proposed rule. The final rule

narrows the notification requirements,

as discussed above.

VI

inal rule. The agencies

believe that these costs are likely to be

small, transitory, and affect only a small

number of covered entities.

Other comments received in response

to the proposed rule suggested that the

proposed rule’s definitions might result

in more notifications than estimated in

the proposed rule. The final rule

narrows the notification requirements,

as discussed above.

VI. Alternatives Considered

The agencies are adopting these

computer-security incident notification

requirements after considering

comments received on the NPR and

evaluating alternative options for

notification requirements. The agencies

considered a number of alternative

approaches, including leaving the

current regulations unchanged and

establishing a voluntary notification

framework as suggested by one

commenter. The agencies concluded

that these approaches would not have

achieved the objectives of the rule.

However, the agencies refined the

criteria for notification to focus

attention on the most significant

incidents and appropriately minimize

regulatory burden.

Additionally, the agencies considered

defining the notification requirement for

bank service providers even more

narrowly, as suggested by some

commenters. However, the agencies

ultimately determined that the

notification requirement in this rule is

appropriate due to the increasingly

significant role that bank service

providers play in the banking industry.

VII. Effective Date

The agencies have provided an

effective date of April 1, 2022, and a

compliance date of May 1, 2022, in

response to commenters that

recommended that the agencies provide

additional time to implement the rule.

VIII. Administrative Law Matters

A. Paperwork Reduction Act

Certain provisions of the final rule

contain ‘‘collections of information’’

within the meaning of the Paperwork

Reduction Act (PRA) of 1995 (44 U.S.C.

3501–3521)

ate of April 1, 2022, and a

compliance date of May 1, 2022, in

response to commenters that

recommended that the agencies provide

additional time to implement the rule.

VIII. Administrative Law Matters

A. Paperwork Reduction Act

Certain provisions of the final rule

contain ‘‘collections of information’’

within the meaning of the Paperwork

Reduction Act (PRA) of 1995 (44 U.S.C.

3501–3521). In accordance with the

requirements of the PRA, the agencies

may not conduct or sponsor, and the

respondent is not required to respond

to, an information collection unless it

displays a currently valid Office of

Management and Budget (OMB) control

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Federal Register / Vol. 86, No. 223 / Tuesday, November 23, 2021 / Rules and Regulations

61 For purposes of these calculations, the agencies

assume that the frequency is 1 response per

respondent per year.

62 The number of respondents for the reporting

requirement is based on allocating the estimated

150 notification incidents among the agencies based

on the percentage of entities supervised by each

agency. The FDIC represents the majority of the

banking organizations (64 percent), while the Board

supervises approximately 21 percent of the banking

organizations, with the OCC supervising the

remaining 15 percent of banking organizations. The

number of respondents for the disclosure

requirement is based on an assumption of an

approximately 2 percent per year frequency of

incidents from 120,392 firms, which is divided

equally among the OCC, FDIC, and Board. The

number of 120,392 firms is the number of firms in

the United States under NAICS code 5415 in 2018,

the latest year for which such data is available. See

U.S. Census Bureau, 2018 SUSB Annual Data

Tables by Establishment Industry, https://

www.census.gov/data/tables/2018/econ/susb/2018-

susb-annual.html (last revised Aug. 27, 2021)

which is divided

equally among the OCC, FDIC, and Board. The

number of 120,392 firms is the number of firms in

the United States under NAICS code 5415 in 2018,

the latest year for which such data is available. See

U.S. Census Bureau, 2018 SUSB Annual Data

Tables by Establishment Industry, https://

www.census.gov/data/tables/2018/econ/susb/2018-

susb-annual.html (last revised Aug. 27, 2021).

number. The agencies have requested

and OMB has assigned to the agencies

the respective control numbers shown.

The information collections contained

in the final rule have been submitted to

OMB for review and approval by the

OCC and FDIC under section 3507(d) of

the PRA (44 U.S.C. 3507(d)) and section

1320.11 of OMB’s implementing

regulations (5 CFR part 1320). The

Board reviewed the final rule under the

authority delegated to the Board by

OMB, and has approved these

collections of information.

The final rule contains a reporting

requirement that is subject to the PRA.

The reporting requirement is found in

§§ 53.3 (OCC), 225.302 (Board), and

304.23 (FDIC) of the final rule. A

banking organization is required to

notify its primary Federal bank

regulatory agency of the occurrence of a

‘‘notification incident’’ at the banking

organization (§§ 53.3 (OCC), 225.302

(Board), and 304.23 (FDIC)).

The final rule also contains a

disclosure requirement that is subject to

the PRA. The disclosure requirement is

found in §§ 53.4 (OCC), 225.303 (Board),

and 304.24 (FDIC), which requires a

bank service provider to notify at least

one bank-designated point of contact at

each affected banking organization

customer as soon as possible when the

bank service provider determines that it

has experienced a computer-security

incident that has materially disrupted or

degraded, or is reasonably likely to

materially disrupt or degrade, covered

services provided to such banking

organization for four or more hours

ify at least

one bank-designated point of contact at

each affected banking organization

customer as soon as possible when the

bank service provider determines that it

has experienced a computer-security

incident that has materially disrupted or

degraded, or is reasonably likely to

materially disrupt or degrade, covered

services provided to such banking

organization for four or more hours.

The agencies received one PRA-

related comment, which agreed that

collections of information have practical

utility.

The agencies have a continuing

interest in the public’s opinions of

information collections. At any time,

commenters may submit comments

regarding the burden estimate, or any

other aspect of this collection of

information, including suggestions for

reducing the burden, to the addresses

listed in the ADDRESSES caption in the

NPR. All comments will become a

matter of public record. A copy of the

comments may also be submitted to the

OMB desk officer for the agencies: By

mail to U.S. Office of Management and

Budget, 725 17th Street NW, #10235,

Washington, DC 20503; by facsimile to

(202) 395–5806; or by email to: oira_

submission@omb.eop.gov, Attention,

Federal Banking Agency Desk Officer.

Information Collection

Title of Information Collection:

Computer-Security Incident

Notification.

OMB Control Number: OCC 1557–

0350; Board 7100–NEW; FDIC 3064–

0214.

Frequency of Response: On occasion;

event-generated.61

Affected Public: Businesses or other

for-profit.

Respondents:

OCC: National banks, Federal savings

associations, Federal branches and

agencies, and bank service providers.

Board: All state member banks (as

defined in 12 CFR 208.2(g)), bank

holding companies (as defined in 12

U.S.C. 1841), savings and loan holding

companies (as defined in 12 U.S.C.

1467a), foreign banking organizations

(as defined in 12 CFR 211.21(o)), foreign

banks that do not operate an insured

branch, state branch or state agency of

a foreign bank (as defined in 12 U.S.C

rvice providers.

Board: All state member banks (as

defined in 12 CFR 208.2(g)), bank

holding companies (as defined in 12

U.S.C. 1841), savings and loan holding

companies (as defined in 12 U.S.C.

1467a), foreign banking organizations

(as defined in 12 CFR 211.21(o)), foreign

banks that do not operate an insured

branch, state branch or state agency of

a foreign bank (as defined in 12 U.S.C.

3101(b)(11) and (12)), Edge or agreement

corporations (as defined in 12 CFR

211.1(c)(2) and (3)), and bank service

providers.

FDIC: All insured state nonmember

banks, insured state-licensed branches

of foreign banks, insured State savings

associations, and bank service

providers.

Number of Respondents: 62

OCC: Reporting—22; Disclosure—802.

FDIC: Reporting—96; Disclosure—

802.

Board: Reporting—32; Disclosure—

802.

Estimated Hours per Response:

Reporting—Sections 53.3 (OCC),

225.302 (Board), and 304.23 (FDIC): 3

hours.

Disclosure—Sections 53.4 (OCC),

225.303 (Board), and 304.24 (FDIC): 3

hours.

Estimated Total Annual Burden:

OCC: Reporting—66 hours;

Disclosure—2,406 hours.

FDIC: Reporting—288 hours;

Disclosure—2,406 hours.

Board: Reporting—96 hours;

Disclosure—2,406 hours.

Abstract: The final rule establishes

notification requirements for banking

organizations upon the occurrence of a

‘‘computer-security incident’’ that rises

to the level of a ‘‘notification incident.’’

A ‘‘notification incident’’ is defined as

a computer-security incident that h

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Computer-Security Incident Notification Final Rule · FDIC FIL-74-2021 | Frix