Agency Information Collection Activities: Proposed Collection; Comment Request

FEDERAL DEPOSIT INSURANCE CORPORATION

Agency Information Collection Activities: Proposed Collection;

Comment Request

AGENCY: Federal Deposit Insurance Corporation (FDIC).

ACTION: Notice and request for comment.

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SUMMARY: The FDIC, as part of its continuing effort to reduce paperwork

and respondent burden, invites the

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general public and other Federal agencies to take this opportunity to

comment on proposed and/or continuing information collections, as

required by the Paperwork Reduction Act of 1995 (44 U.S.C. chapter 35).

Currently, the FDIC is soliciting comments concerning an information

collection titled ``Customer Assistance.''

DATES: Comments must be submitted on or before November 1, 1999.

ADDRESSES: Interested parties are invited to submit written comments to

Tamara R. Manly, Management Analyst (Regulatory Analysis), (202) 898-

7453, Office of the Executive Secretary, Room 4058, Attention:

Comments/OES, Federal Deposit Insurance Corporation, 550 17th Street

NW, Washington, DC 20429. All comments should refer to ``Customer

Assistance.'' Comments may be hand-delivered to the guard station at

the rear of the 17th Street Building (located on F Street), on business

days between 7:00 a.m. and 5:00 p.m. [FAX number (202) 898-3838;

Internet address: [email protected]].

A copy of the comments may also be submitted to the OMB desk

officer for the FDIC: Alexander Hunt, Office of Information and

Regulatory Affairs, Office of Management and Budget, New Executive

Office Building, Room 3208, Washington, DC 20503.

FOR FURTHER INFORMATION CONTACT: Tamara R. Manly, at the address

identified above.

SUPPLEMENTARY INFORMATION: Proposal to add the following collection of

information:

Title: Customer Assistance.

OMB Number: new collection.

Frequency of Response: Occasional.

Affected Public: Customers of financial institutions who may have

inquiries or complaints.

Estimated Number of Respondents: 5,000.

Estimated Time per Response: 30 minutes.

Estimated Total Annual Burden: 2,500 hours.

General Description of Collection: This collection permits the FDIC

to collect information from customers of financial institutions who

have inquiries or complaints about service. Customers may document

their complaints or inquiries to the FDIC using a letter or on an

optional form.

Request for Comment

Comments are invited on: (a) Whether the collection of information

is necessary for the proper performance of the FDIC's functions,

including whether the information has practical utility; (b) the

accuracy of the estimates of the burden of the information collection,

including the validity of the methodology and assumptions used; (c)

ways to enhance the quality, utility, and clarity of the information to

be collected; and (d) ways to minimize the burden of the information

collection on respondents, including through the use of automated

collection techniques or other forms of information technology.

At the end of the comment period, the comments and recommendations

received will be analyzed to determine the extent to which the

collection should be modified prior to submission to OMB for review and

approval. Comments submitted in response to this notice also will be

summarized or included in the FDIC's requests to OMB for renewal of

this collection. All comments will become a matter of public record.

Federal Deposit Insurance Corporation.

Dated at Washington, DC, this 25th day of August, 1999.

Robert E. Feldman,

Executive Secretary.

[FR Doc. 99-22691 Filed 8-31-99; 8:45 am]

BILLING CODE 6714-01-P