Governmentwide Policy Advisory Board, Committee for Excellence in Customer Satisfaction

GENERAL SERVICES ADMINISTRATION

Governmentwide Policy Advisory Board, Committee for Excellence in

Customer Satisfaction

AGENCY: Office of Governmentwide Policy.

ACTION: Notice of open meeting.

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SUMMARY: Notice of this meeting is required under Section 10(a)(2) of

the Federal Advisory Committee Act and is

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intended to notify the public of the opportunity to attend.

DATES AND TIMES: May 27, 1999, 9:00 AM to 5:00 PM.

ADDRESSES: Old Executive Office Building, 17th and Pennsylvania Avenue,

NW, Washington, DC. Morning session: Vice President's Ceremonial Office

(Room 274) Afternoon session: Indian Treaty Room (Room 474).

FOR FURTHER INFORMATION CONTACT: Lt. Colonel Vic Helbling, Project

Manager, Customer Satisfaction Initiative, Federal Quality Consulting

Group, 1700 G Street, NW-Third Floor-Washington, DC 20552. Telephone:

(202) 906-6068. Facsimile: (202) 906-6162. E-Mail:

[email protected].

SUPPLEMENTARY INFORMATION: This is the first meeting of the

Governmentwide Policy Board's Committee for Excellence in Customer

Satisfaction. The Committee is responsible for providing advice and

recommendations regarding new and ongoing initiatives to improve

customer satisfaction with the services provided by the Executive

Branch.

The Committee's planned agenda includes the following:

9:00 to 9:15 Call to Order and Opening Remarks. Moreley Winograd,

Senior Policy Advisor to the Vice President.

9:15 to 9:45 Introductions and Small Group Discussions.

9:45 to 10:00 Break.

10:00 to 12 noon Perspectives on Improving Customer Service and the

Role of the Committee--Executive Roundtable Discussion.

12 noon to 1:00 Lunch.

1:15 to 1:30 Security Clearance for re-entry. Convene in the Indian

Treaty Room 474 of the Old Executive Office

Building with Agency Heads and members of the President's Management

Council (PMC).

1:30 to 2:00 Recap of the morning session and Introductions of Small

Groups.

2:00 to 2:30 Committee Members Interview Agency Heads and PMC members

on Roles and Relationships.

2:30 to 2:45 Break.

2:45 to 4:00 Executive Roundtable Discussion on the Charter and Action

Items for the Committee and Agency Heads.

4:00 to 4:30 Summary of Decisions.

4:30 to 5:00 Public Comment Period.

5:00 Adjourn.

The meeting of the Committee is open to the public; however,

advance registration is required due to the limited seating available

and the need to obtain prior clearance to enter the Old Executive

Office Building. Attendance will be confirmed on a first-come, first-

served basis. You must provide the following information by the close-

of-business on May 25, 1999, to the point of contact listed above in

order to be admitted: (a) Full name of the attendee; (2) Date of birth,

and (3) Social Security number. In order to enter the Old Executive

Office Building at the time of the meeting, you must present a form of

legal identification bearing your picture and the personal information

requested in this paragraph.

With advance notification to the contact person listed above,

members of the public may make brief statements from 4:30 to 5:00. Oral

statements may not exceed 5 minutes in length. Written statements may

also be filed with the Committee for its consideration. Written

statements should be submitted to the address listed above no later

than May 26,1999.

Individuals requiring special assistance should contact the person

listed above no later than May 17, 1999.

Dated: May 4, 1999.

G. Martin Wagner,

Associate Administrator for Governmentwide Policy.

[FR Doc. 99-11717 Filed 5-7-99; 8:45 am]

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