Notice of Public Information Collection(s) Submitted to ORB for Review and Approval

FEDERAL COMMUNICATIONS COMMISSION

Notice of Public Information Collection(s) Submitted to ORB for

Review and Approval

March 31, 1998

SUMMARY: The Federal Communications Commission, as part of its

continuing effort to reduce paperwork burden invites the general public

and other Federal agencies to take this opportunity to comment on the

following information collection(s), as required by the Paperwork

Reduction Act of 1995, Public Law 104-13. An agency may not conduct or

sponsor a collection of information unless it displays a currently

valid control number. No person shall be subject to any penalty for

failing to comply with a collection of information subject to the

Paperwork Reduction Act (PRA) that does not display a valid control

number. Comments are requested concerning (a) whether the proposed

collection of information is necessary for the proper performance of

the functions of the Commission, including whether the information

shall have practical utility; (b) the accuracy of the Commission's

burden estimate; (c) ways to enhance the quality, utility, and clarity

of the information collected; and (d) ways to minimize the burden of

the collection of information on the respondents, including the use of

automated collection techniques or other forms of information

technology.

DATES: Written comments should be submitted on or before May 8, 1998.

If you anticipate that you will be submitting comments, but find it

difficult to do so within the period of time allowed by this notice,

you should advise the contact listed below as soon as possible.

ADDRESSES: Direct all comments to Judy Boley, Federal Communications

Commission, Room 234, 1919 M St., NW., Washington, DC 20554 or via

internet to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information or copies

of the information collection(s), contact Judy Boley at 202-418-0214 or

via internet at [email protected].

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SUPPLEMENTARY INFORMATION:

OMB Control No.: 3060-XXXX.

Title: Federal Communications Commission's National Call Center

Generic Customer Satisfaction Survey.

Form No.: N/A.

Type of Review: New collection.

Respondents: Individuals or households; business or other for-

profit, not-for-profit institutions.

Number of Respondents: 2,250.

Estimated Time Per Response: .05 hours.

Frequency of Response: On occasion reporting requirement.

Cost to Respondents: N/A.

Total Annual Burden: 113 hours.

Needs and Uses: The collection of information is necessary to

ensure customer satisfaction and to guarantee that the Federal

Communications Commission's National Call Center is providing quality

service. The information collected will be used to calculate time

waiting; if the caller was given complete and responsive information to

their inquiry or complaint; if the caller had to make repetitive calls

to obtain information; how the caller rated the service they received;

and if the caller received courteous service. Data collected will be

used for program evaluation, planning or management to improve quality

and efficiency of the operation and to target areas of needed employee

customer service training.

OMB Control No.: 3060-0690.

Title: Rules regarding the 37.0-38.6 GHz and 38.6-40.0 GHz Bands.

Form No.: N/A.

Type of Review: Revision of a currently approved collection.

Respondents: Business or other for-profit.

Number of Respondents: 13,904.

Estimated Time Per Response: .5 hours.

Frequency of Response: On occasion reporting requirement.

Cost to Respondents: $0.

Total Annual Burden: 210,318 hours.

Needs and Uses: The collection of information is necessary because

of the amendments of the Commission's rules regarding the 37.0 - 38.6

GHz (37 GHz) and 38.6 - 40.0 GHz (39 GHz) bands in ET Docket No. 95-

183. The rules implemented use a channeling plan, and licensing and

technical rules for fixed point-to-point microwave operations in the 37

GHz, while also modifying the rules for the 39 GHz band to make them

consistent with the technical rules we are proposing for the 37 GHz

band. The information is used by the Commission staff to provide

adequate point-to-point microwave spectrum, which will facilitate

provision of communications infrastructure for commercial and private

mobile radio operations and competitive wireless local telephone

service. Without this information, the Commission would not be able to

carry out its statutory responsibilities.

Federal Communications Commission.

Magalie Roman Salas,

Secretary.

[FR Doc. 98-9189 Filed 4-7-98; 8:45 am]

BILLING CODE 6712-01-F