Information Collection Activities Under OMB Review

DEPARTMENT OF THE INTERIOR

Bureau of Reclamation

Information Collection Activities Under OMB Review

agency: Bureau of Reclamation, Interior.

action: Notice of data collection submission.

-----------------------------------------------------------------------

summary: In compliance with the Paperwork Reduction Act (44 U.S.C.

3501et seq.), this notice announces that the Information Collection

Request (ICR) abstracted below has been forwarded to the Office of

Management and Budget (OMB) for review and comment. The ICR describes

the nature of the information collection and its expected cost and

burden.

dates: Comments must be submitted on or before May 7, 1998.

addresses: Send comments regarding the burden estimate, or any other

aspect of the information collection, including suggestions for

reducing the burden, to the Office of Information and Regulatory

Affairs, Office of Management and Budget, Attention: Desk Officer for

the Department of the Interior, 725 17th Street, NW., Washington, DC

20503. A copy of your comments should also be directed to the Bureau of

Reclamation, D-7924, P.O. Box 25007, Denver, Colorado 80225-0007.

for further information contact: For further information or a copy of

the proposed collection of information, contact Gene Munson, Customer

Satisfaction Survey Coordinator, D-5200, Denver Federal Center, P.O.

Box 25007, Building 67, Denver CO 80225-0007, or at: (303) 445-2898.

supplementary information: Reclamation is prepared to collect

Reclamation-wide customer satisfaction information in support of

Executive Order (E.O.) 12862, and the Government Performance and

Results Act of 1993 (GPRA) requirements, and in pursuit of

Reclamation's mission: To manage, develop, and protect water and

related resources in an environmentally and economically sound manner

in the interest of the American people. Collection of Reclamation-wide

customer satisfaction information furthers our bureau's ability to

accomplish 3 essential mission objectives, which are driven by 16

strategies identified in our multi-year GPRA based strategic plan. As

part of the Business Practices and Productivity Mission Objective, the

Improve Customer Service strategy ensures that the highest quality

services are delivered and met through systematically obtaining

feedback from our customers.

The fiscal year 1998 data collection is the first assessment and

will establish a baseline of capabilities. The baseline data will be

used by Reclamation and its region and area offices to increase service

to customers. The initial assessment is the beginning of a process in

which other assessments will occur in support of required GPRA cycles,

identifying improvements over time. The data will enable Reclamation to

gauge its business practices in the areas of Reclamation administration

and management of its natural resources; contractual arrangements,

overhead cost containment, and revenues management; and maintain a

standard of quality for service delivery systems.

Collection of Information

Title: Reclamation-wide Customer Satisfaction Survey.

Type of Review: New.

Abstract: Reclamation is prepared to collect Reclamation-wide

customer service information in support of E.O. 12862 and the GPRA

requirements, and in pursuit of Reclamation's mission. Collection of

this information will further Reclamation's ability to establish

baseline data for use by Reclamation and its region and area offices to

ensure compliance with GPRA and its strategic planning goals as applied

to our customers. Additionally, Reclamation will benchmark the

collected data against best business practices in future years, to

further reengineer Reclamation's service delivery systems.

Affected Public: Individuals or households, businesses or other

for-profit, not for profit institutions, farms, Federal, state, local,

and tribal governments in the 17 Western United States who receive

Reclamation services.

Frequency: 3 years.

Average Time per Response: 15 minutes.

Estimated Number of Respondents: 2,841.

Estimated Burden Hours: 710.

An agency may not conduct or sponsor, and a person is not required

to

[[Page 17017]]

respond to a collection of information unless it displays a currently

valid OMB control number. Reclamation will display a valid OMB control

number on the survey form. The Federal Register notice with a 60-day

comment period soliciting comments on this collection of information

was published on August 22, 1997 (62 FR 44720).

OMB has up to 60 days to approve or disapprove this information

collection, but may respond after 30 days; therefore, public comment

should be submitted to OMB within 30 days in order to assure maximum

consideration.

Wayne O. Deason,

Deputy Director, Program Analysis Office.

[FR Doc. 98-9028 Filed 4-6-98; 8:45 am]

BILLING CODE 4310-94-M