Agency Information Collection Activities: Submission for OMB Review; Comment Request

DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration

Agency Information Collection Activities: Submission for OMB

Review; Comment Request

Periodically, the Health Resources and Services Administration

(HRSA) publishes abstracts of information collection requests under

review by the Office of Management and Budget, in compliance with the

Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35). To request a

copy of the clearance requests submitted to OMB for review, call the

HRSA Reports Clearance Office on (301)-443-1129.

The following request has been submitted to the Office of

Management and Budget for review under the Paperwork Reduction Act of

1995:

Voluntary Partner Surveys to Implement Executive Order 12862 in the

Health Resources and Services Administration--NEW

In response to Executive Order 12862, ``Setting Customer Service

Standards'', the Health Resources and Services Administration (HRSA) is

proposing to conduct voluntary customer surveys of its ``partners'' to

assess strengths and weaknesses in program services. A generic approval

is being requested from OMB to conduct the partner surveys. HRSA

partners are typically State or local governments, health care

facilities, health care consortia, health care providers, and

researchers.

Partner surveys to be conducted by HRSA might include, for example,

mail or telephone surveys of grantees to determine satisfaction with a

technical assistance contractor, or in-class evaluation forms completed

by providers who receive training from HRSA grantees, to measure

satisfaction with the training experience. Results of these surveys

will be used to plan and redirect resources and efforts as needed to

improve service. Focus groups may also be used to gain partner input

into the design of mail and telephone surveys. Focus groups, in-class

evaluation forms, mail surveys, and telephone surveys are expected to

be the preferred methodologies.

A generic approval will permit HRSA to conduct a limited number of

partner surveys without a full-scale OMB review of each survey. If

generic approval is granted, information on each individual partner

survey will not be published in the Federal Register. Anyone wishing to

receive information on individual partner surveys as they are developed

should contact the HRSA Reports Clearance Officer at (301)443-1129.

An estimate of annual burden is shown below.

----------------------------------------------------------------------------------------------------------------

Number of Responses per Avg. burden/ Total hours of

Type of Survey respondents respondent response (hrs.) burden

----------------------------------------------------------------------------------------------------------------

In-class evaluations....................... 40,000 1 0.05 2,000

Mail/telephone surveys..................... 12,000 1 0.25 3,000

Focus groups............................... 50 1 1.5 75

--------------------------------------------------------------------

Total................................ 52,050 1 0.10 5,075

----------------------------------------------------------------------------------------------------------------

Written comments and recommendations concerning the proposed

information collection should be sent within 30 days of this notice to:

Virginia Huth, Human Resources and Housing Branch, Office of Management

and Budget, New Executive Office Building, Room 10235, Washington, D.C.

20503.

Dated: February 6, 1997.

J. Henry Montes,

Director, Office of Policy and Information Coordination.

[FR Doc. 97-3531 Filed 2-11-97; 8:45 am]

BILLING CODE 4160-15-P