Paperwork Reduction Act of 1995, as Amended by P.L. 104-13; Proposed Collection; Comment Request

TENNESSEE VALLEY AUTHORITY

Paperwork Reduction Act of 1995, as Amended by P.L. 104-13;

Proposed Collection; Comment Request

AGENCY: Tennessee Valley Authority.

ACTION: Proposed collection; comment request.

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SUMMARY: The proposed information collection described below will be

submitted to the Office of Management and Budget (OMB) for review, as

required by the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35,

as amended). The Tennessee Valley Authority is soliciting public

comments concerning OMB approval of this proposed collection as

provided by 5 CFR Section 1320.8(d)(1). Requests for additional

information should be directed to the Acting Agency Clearance Officer:

Wilma H. McCauley, Tennessee Valley Authority, 1101 Market Street (WR

4Q), Chattanooga, Tennessee 37402-2801; (423) 751-2523; FAX: (423) 751-

3400; E-mail: [email protected]

DATES: Comments should be sent to the Acting Agency Clearance Officer

no later than March 28, 1997.

SUPPLEMENTARY INFORMATION: The Tennessee Valley Authority is soliciting

comments concerning OMB approval of a three-year generic clearance for

customer surveys designed to determine customer demographics,

preferences, satisfaction, and feedback.

I. Background

In order to comply with the customer consultation requirements of

the Government Performance and Results Act of 1993 and to ensure that

we are meeting customer requirements and expectations, TVA must conduct

periodic customer surveys to determine preferences, satisfaction,

solicit feedback and confirm demographics.

II. Current Actions

TVA plans to request OMB approval for a generic clearance for an

undefined number of surveys to be conducted over the next three years.

For each study that TVA undertakes under this generic clearance, OMB

will be notified, at least

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two weeks in advance, and provided with an information copy of the

questionnaire (if one is used), and all other materials describing the

survey activity. TVA plans to conduct a variety of voluntary customer

surveys of our electricity generation customers and our appropriated

program customers. These surveys may include web-site questionnaires,

written surveys, telephone surveys, individual face-to-face interviews,

focus group meetings, and/or large group studies. They will be designed

to gather information from a customer's perspective as prescribed in

Executive Order 12862, Setting Customer Service Standards, September

11, 1993. The results will be used as part of an ongoing process to

improve TVA's performance.

III. Estimate of Burden

The average burden per response is estimated to range from 2

minutes for a web-site questionnaire to 3 hours for a large group

study. TVA estimates 4,000 annual respondents for a total of 1350 hours

annually for the proposed generic customer survey clearance.

IV. Request for Comments

Comments are invited on:

(a) Whether the proposed information collection is necessary for

the proper performance of the functions of the agency, including

whether the information has practical utility;

(b) The accuracy of TVA's estimate of the burden of the collection

of the information;

(c) Ways to enhance the quality, utility, and clarity of the

information to be collected, and

(d) Ways to minimize the burden related to the collection of

information on respondents, including the use of automated collection

techniques or other forms of information technology.

Comments submitted in response to this notice will be summarized

and/or included in the request for OMB approval of the form. They also

will become a matter of public record.

William S. Moore,

Senior Manager, Administrative Services.

[FR Doc. 97-1910 Filed 1-24-97; 8:45 am]

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