Agency Information Collection Activities: Proposed Collection; Comment Request

DEPARTMENT OF JUSTICE

Immigration and Naturalization Service

Agency Information Collection Activities: Proposed Collection;

Comment Request

ACTION: Request OMB Emergency Approval; INSPASS Customer Satisfactory

Survey.

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The Department of Justice, Immigration and Naturalization Service

has submitted the following information collection request (ICR)

utilizing emergency review procedures, to the Office of Management and

Budget (OMB) for review and clearance in accordance with the Paperwork

Reduction Act of 1995. The proposed information collection is published

to obtain comments from the public and affected agencies. OMB approval

has been requested by June 30, 1997.

The Information Technology Management Reform Act (Cohen-1996), the

Government Performance and Results Act (GPRA-), and the OMB Circular A-

11, Planning, Budgeting, and Acquisition of Fixed Assets, dated July

1996, require the Immigration and Naturalization Service to provide a

mechanism for evaluating and improving the customer service of the

Immigration and Naturalization Service Passenger Accelerated Service

System (INSPASS) program. To accomplish this task, the INS has

contracted the services of the Electronic Data Systems (EDS) staff,

specializing in survey construction and data analysis. The end of the

INSPASS current period of performance is August 30, 1997, and the next

scheduled new sight deployment date for INSPASS is November 7, 1997. It

is imperative that the information collection be printed and

distributed by not later than July 18, 1997, to ensure the EDS staff

has adequate time to collect and analyze data to improve current and

planned programs prior to deployment of new INSPASS sight and prior to

the expiration of contracted services. The timeliness is critical,

particarly if any improvements are necessary to the electronics of the

INSPASS program. If granted, the emergency approval is only valid for

180 days. A copy of this ICR, with applicable supporting documentation,

may be obtained by calling the Immigration and Naturalization Service,

Director, Policy Directives and Instructions Branch, Richard Sloan

(202-616-7600).

Comments and questions about the ICR listed below should be

forwarded to the Office of Information and Regulatory Affairs,

Attention: Ms. Debra Bond, 202-395-7316, Department of Justice Desk

Officer, Room 10235, Office of Management and Budget, Washington, DC

20503.

During the first 60 days of this time period a regular review of

this information collection is also being undertaken. Comments are

encouraged and will be accepted until August 25, 1997. Written comments

and suggestions from the public and affected agencies concerning the

proposed collection of information should address one or more of the

following four points:

(1) Evaluate whether the proposed collection of information is

necessary for the proper performance of the functions of the agency,

including whether the information will have practical utility;

(2) Evaluate the accuracy of the agencies estimate of the burden of

the proposed collection of information, including the validity of the

methodology and assumptions used;

(3) Enhance the quality, utility, and clarity of the information to

be collected; and

(4) Minimize the burden of the collection of information on those

who are to respond, including through the use of appropriate automated,

electronic, mechanical, or other technological collection techniques or

other forms of information technology, e.g., permitting electronic

submission of responses.

Overview of this information collection:

(1) Type of Information Collection: New information collection.

(2) Title of Form/Collection: INSPASS Customer Satisfaction Survey.

(3) Agency form numbers, if any, and the applicable component of

the Department of Justice sponsoring the collection: Form G-970, Office

of Information Resource Management, Immigration and Naturalization

Service.

(4) Affected public who will be asked or required to respond, as

well as a brief abstract: Primary: Federal Government; Individuals and

Households. This information will be used to determine the level of

user satisfaction, and identify concerns, or issues of this system may

have with its functioning. The data will also be used to make needed

improvement that may be identified by the users.

(5) An estimate of the total number of respondents and the amount

of time estimated for an average respondent to respond: 3,300 responses

at 20 minutes (.333) hours per response.

(6) An estimate of the total public burden (in hours) associated

with the collection: 1,099 annual burden hours.

If you have additional comments, suggestions, or need a copy of the

proposed information collection instrument with instructions, or

additional information, please contact Richard A. Sloan 202-616-7600,

Director, Policy Directives and Instructions Branch, Immigration and

Naturalization Service, U.S. Department of Justice, Room 5307, 425 I

Street, NW., Washington, DC 20536. Additionally, comments and/or

suggestions regarding the item(s) contained in this notice, especially

regarding the estimated public burden and associated response time also

be directed to Mr. Richard A. Sloan.

If additional information is required contact: Mr. Robert B.

Briggs, Clearance Officer, United States Department of Justice,

Information Management and Security Staff, Justice Management Division,

Suite 850, Washington Center, 1001 G Street, NW, Washington, DC 20530.

Dated: June 20, 1997.

Robert B. Briggs,

Department Clearance Officer, United States Department of Justice.

[FR Doc. 97-16720 Filed 6-25-97; 8:45 am]

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