Proposed Collection: Comment Request

NATIONAL SCIENCE FOUNDATION

Proposed Collection: Comment Request

Title of Proposed Collection: NSF Surveys to Measure Customer

Service Satisfaction.

In compliance with the requirement of Section 3506(c)(2)(A) of the

Paperwork Reduction Act of 1995 for opportunity for public comment on

proposed data collection projects, the National Science Foundation

(NSF) will publish periodic summaries of proposed projects. This

material is being submitted for OMB review with no changes. To request

more information on the proposed project or to obtain a copy of the

data collection plans and instruments, call the NSF Clearance Officer

on (703) 306-1125 x2010.

Comments are invited on (a) whether the proposed collection of

information is necessary for the proper performance of the functions of

the Agency, including whether the information shall have practical

utility; (b) the accuracy of the Agency's estimate of the burden of the

proposed collection of information; (c) ways to enhance the quality,

utility, and clarity of the information on respondents, including

through the use of automated collection techniques or other forms of

information technology.

Proposed Project: On September 11, 1993, President Clinton issued

Executive Order 12862, ``Setting Customer Service Standards,'' which

calls for Federal agencies to provide service that matches or exceeds

the best service available in the private sector. Section 1(b) of that

order requires agencies to ``survey customers to determine the kind and

quality of services they want and their level of satisfaction with

existing services.'' The National Science Foundation (NSF) has an

ongoing need to collect information from its customer community

(primarily individuals and organizations engaged in science and

engineering research and education) about the quality and kind of

services it provides and use that information to help improve agency

operations and services.

Burden on the Public: The burden on the public will change

according to the needs of each individual customer satisfaction survey,

however, each survey is estimated to take approximately 30 minutes per

response.

Send comments to Gail A. McHenry, Reports Clearance Officer,

National Science Foundation, 4201 Wilson Boulevard, Suite 245,

Arlington, Virginia 22230. Written comments should be received within

60 days of the date of this notice.

Dated: April 17, 1977.

Herman G. Fleming,

Reports Officer.

[FR Doc. 97-10398 Filed 4-21-97; 8:45 am]

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