Proposed Collection; Comment Request

RAILROAD RETIREMENT BOARD

Proposed Collection; Comment Request

SUMMARY: In accordance with the requirement of Section 3506(c)(2)(A) of

the Paperwork Reduction Act of 1995 which provides opportunity for

public comment on new or revised data collections, the Railroad

Retirement Board (RRB) will publish periodic summaries of proposed data

collections.

Comments are invited on: (a) Whether the proposed information

collection is necessary for the proper performance of the functions of

the agency, including whether the information has practical utility;

(b) the accuracy of the RRB's estimate of the burden of the collection

of the information; (c) ways to enhance the quality, utility, and

clarity of the information to be collected; and (d) ways to minimize

the burden related to the collection of information on respondents,

including the use of automated collection techniques or other forms of

information technology.

Title and purpose of information collection: Customer Satisfaction

Surveys. In accordance with Executive Order 12862, the Railroad

Retirement Board (RRB) conducts a number of customer surveys designed

to determine the kinds and quality of services our beneficiaries,

claimants, employers and members of the public want and expect, as well

as their satisfaction with existing RRB services. The information

collected is used by RRB management to determine where and to what

extent services are satisfactory and where and to what extent services

can be improved. The surveys are limited to data collections that

solicit strictly voluntary opinions, and do not collect information

which is required or regulated.

The RRB currently utilizes OMB public information collection 3220-

0188 (RRB Customer Satisfaction Survey), to gather information used in

monitoring customer satisfaction. The RRB proposes to replace this

information collection by securing approval of a generic clearance for

customer survey activities. The generic clearance will enhance the

RRB's capability to submit new or revised customer survey instruments

needed to timely implement customer monitoring

[[Page 68072]]

activities to OMB for review and approval.

The average burden per response for current customer satisfaction

activities is estimated to range from 2 minutes for a web-site

questionnaire to 2 hours for participation in a focus group. The RRB

estimates 11,550 annual respondents totaling 1,043 hours of annual

burden for the proposed generic customer survey clearance.

ADDITIONAL INFORMATION OR COMMENTS: To request more information or to

obtain a copy of the information collection justification, forms, and/

or supporting material, please call the RRB Clearance Officer at (312)

751-3363. Comments regarding the information collection should be

addressed to Ronald J. Hodapp, Railroad Retirement Board, 844 N. Rush

Street, Chicago, Illinois 60611-2092. Written Comments should be

received within 60 days of this notice.

Chuck Mierzwa,

Clearance officer.

[FR Doc. 96-32746 Filed 12-24-96; 8:45 am]

BILLING CODE 7905-01-M