Government National Mortgage Association; Notice of Proposed Information Collection for Public Comments

DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-4086-N-36]

Government National Mortgage Association; Notice of Proposed

Information Collection for Public Comments

AGENCY: Government National Mortgage Association (``Ginnie Mae''),

Department of Housing and Urban Development (``HUD'').

ACTION: Notice.

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SUMMARY: In compliance with the provisions of the Paperwork Reduction

Act of 1995 (44 U.S.C. Chapter 35, as amended), Ginnie Mae is providing

notice in the Federal Register of proposed information collections in

order to solicit public comment. These proposed information collections

include customer satisfaction surveys and focus groups and are intended

to evaluate existing Ginnie Mae services and programs.

DATES: Comments due: October 28, 1996.

ADDRESSES: Interested persons are invited to submit comments regarding

this proposal. Comments should refer to the proposal by name and should

be sent to: Sonya K. Saurez, Government National Mortgage Association,

Office of Policy, Program, and Risk Management, Department of Housing

and Urban Development, 451--7th Street, SW, Room 6222, Washington, DC

20410.

FOR FURTHER INFORMATION CONTACT: Sonya K. Suarez, on (202) 708-2772

(this is not a toll-free number) for copies of the proposed forms and

other available documents.

SUPPLEMENTARY INFORMATION: The Department will submit the proposed

information collection to OMB for review, as required by the Paperwork

Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended).

The Notice is soliciting comments from members of the public and

affecting agencies concerning the proposed collection of information

to: (1) Evaluate whether the proposed collection of information is

necessary for the proper performance of the functions of the agency,

including whether the information will have practical utility; (2)

Evaluate the accuracy of the agency's estimate of the burden of the

proposed collection of information; (3) Enhance the quality, utility,

and clarity of the information to be collected; and (4) Minimize the

burden of the collection of information on those who are to respond;

including through the use of appropriate automated collection

techniques or other forms of information technology, e.g., permitting

electronic submission of responses.

This Notice also lists the following information:

Title of Proposal: Customer Satisfaction Surveys and Focus Groups.

OMB Control Number: New instrument, not applicable.

Description of the need for the information and proposed use:

Ginnie Mae intends to seek clearance for an undefined number of focus

groups and customer satisfaction surveys to be conducted over the next

three years. These proposed collections are designed to obtain customer

feedback on existing Ginnie Mae services and programs as required by

Executive Order 12862, Setting Customer Service Standards.

This Executive Order mandates that federal agencies like HUD be

customer-driven in order to meet the principles of the National

Performance Review. Ginnie Mae, as a government-owned corporation

within HUD, must comply with the terms and spirit of the Executive

Order. Ginnie Mae uses the full faith and credit of the United States

to guaranty the timely payment of principal and interest on publicly

sold mortgage pass-through certificates (``mortgage-backed securities''

or ``MBS''). The Ginnie Mae MBS are backed by a pool or pools of

individual mortgage created by mortgage lenders.

There are several Ginnie Mae MBS programs and new programs in

process of development. Examples of programs include the Ginnie Mae I

single family, Ginnie Mae II, Ginnie Mae REMIC and Ginnie Mae Platinum

programs. The kind and quality of MBS programs and services are

expected to vary significantly by program type, lender orientation,

market conditions and investors preferences. Ginnie Mae's diverse

private sector customer base in the mortgage and capital markets gives

rise to a need for a comprehensive customer satisfaction data

collection approach. To this end, Ginnie Mae proposes to establish a

mechanism through which it will be able to explore issues of mutual

concern (e.g., kind and quality of desired services) with its major

outside participants and beneficiaries.

Ginnie Mae is seeking the flexibility to devise surveys and focus

groups by mortgage servicer type e.g., single-family, multifamily,

manufactured homes, home improvement loans or hospital/nursing homes.

Ginnie Mae may also need to develop different data collection schemes

for lenders as compared to investors (i.e., Wall Street dealers or

securities holders). Ginnie Mae expects to conduct between 4-7 surveys

annually (all programs combined). It is expected that Ginnie Mae may

conduct as many as 4-8 focus groups with lenders and/or investors.

The areas of concern to Ginnie Mae and its participants and

beneficiaries are expected to change over time. It is important,

therefore, that Ginnie Mae have the ability to evaluate customer

concerns quickly. Accordingly, Ginnie Mae plans to request that OMB

grant an approval for a three-year period of focus groups and surveys.

Participation in the focus groups and surveys will be voluntary. Ginnie

Mae will consult with OMB regarding each specific information

collection during the approval period.

Agency form numbers: Not applicable.

Members of affected public: Business or other for-profit and the

Federal Government.

Estimation of the total numbers of hours needed to prepare the

information collection including number of respondents, frequency of

response, and hours of response:

[[Page 45436]]

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Respondents (Ginnie Mae Est. number

mortgage backed securities of Est. time of per Est. total time of response

issuers or investors) respondents response

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Single Family MBS Issuers...... 520 15 minutes............ 7800 minutes/130 hours.

Multifamily MBS Issuers........ 125 15 minutes............ 1875 minutes/31.25 hours.

Manufactured Housing MBS 25 15 minutes............ 375 minutes/6.25 hours.

Issuers.

Multiclass (REMICS) Sponsors... 25 15 minutes............ 375 minutes/6.25 hours.

MBS Investors.................. 1000 10 minutes............ 10000 minutes/166.67 hours.

Total.................... 1695 ...................... 20425 minutes/340.42 hours.

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Status: New collection of information.

Authority: Section 3506 of the Paperwork Reduction Act of 1995,

44 U.S.C. Chapter 35, as amended.

Dated: August 21, 1996.

George S. Anderson,

Executive Vice President, Government National Mortgage Association.

[FR Doc. 96-22025 Filed 8-28-96; 8:45 am]

BILLING CODE 4210-01-M