Public Information Collection Requirements Submitted to OMB for Review

FEDERAL EMERGENCY MANAGEMENT AGENCY

Public Information Collection Requirements Submitted to OMB for

Review

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) has submitted

to the Office of Management and Budget the following public information

collection requirements for review and clearance in accordance with the

Paperwork Reduction Act of 1980, 44 U.S.C. chapter 35.

DATES: Comments on this information collection must be submitted on or

before July 10, 1995.

ADDRESSES: Direct comments regarding the burden estimate or any aspect

of this information collection, including suggestions for reducing this

burden, to: the FEMA Information Collections Clearance Officer at the

address below; and to Donald Arbuckle, Office of Management and Budget,

3235 New Executive Office Building, Washington, DC 20503, (202) 395-

7340, within 60 days of this notice.

FOR FURTHER INFORMATION CONTACT:

Copies of the above information collection request and supporting

documentation can be obtained by calling or writing Muriel B. Anderson,

FEMA Information Collections Clearance Officer, Federal Emergency

Management Agency, 500 C Street, SW., Washington, DC 20472, (202) 646-

2624.

Type: Generic clearance of a new collection.

Title: Voluntary Customer Surveys to Implement Order 12862--

Customer Satisfaction Surveys of State, Local, other Federal agencies,

Private sector customers, and applicants.

Abstract: FEMA will conduct a variety of customer surveys over a 3-

year period to determine customers' perceptions and expectations of the

services provided by FEMA as well as their satisfaction with existing

services. The survey results will be used to establish customer service

standards for FEMA programs and performance standards for FEMA

employees.

Type of Respondents: Individuals or households; business or other

for-profit; not-for-profit institutions; Federal Government; and State,

Local, or Tribal Government.

Estimate of Total Annual Reporting and Recordkeeping Burden: 5,400

hours.

Number of Respondents: 13,000.

Estimated Average Burden Time per Response: Surveys (including

pilot tests)--15 minutes; Focus Groups--2 hours.

Frequency of Response: One-time.

Dated: May 1, 1995.

Wesley C. Moore,

Director, Program Services Division, Operations Support Directorate.

[FR Doc. 95-11479 Filed 5-9-95; 8:45 am]

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