Statement of Organization, Functions and Delegations of Authority

[Federal Register Volume 60, Number 86 (Thursday, May 4, 1995)]

[Notices]

[Pages 22098-22153]

From the Federal Register Online via the Government Publishing Office [www.gpo.gov]

[FR Doc No: 95-10626]

[[Page 22097]]

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Part II

Social Security Administration

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Statement of Organization, Functions and Delegations of Authority;

Notice

Federal Register / Vol. 60, No. 86 / Thursday, May 4, 1995 /

Notices

[[Page 22098]]

SOCIAL SECURITY ADMINISTRATION

Statement of Organization, Functions and Delegations of Authority

This statement amends part S of the Statement of the Organization,

Functions and Delegations of Authority which covers the Social Security

Administration (SSA). Notice is given of the complete revision of

existing Part S and the establishment of Part T as SSA becomes an

independent agency. Notice is further given that Chapter SA for the

Office of the Commissioner; Chapter S1 for the Office of the Deputy

Commissioner for Finance, Assessment and Management; Chapter S2 for the

Office of the Deputy Commissioner for Operations; Chapter S4 for the

Office of the Deputy Commissioner for Systems; and Chapter S7 for the

Office of the Deputy Commissioner for Human Resources are being amended

to reflect internal organizational realignments and the deletion of all

references to the Department of Health and Human Services as the parent

agency of SSA. Chapter S3 for the Office of the Deputy Commissioner for

Policy and Chapter S5 for the Office of the Deputy Commissioner for

Policy and External Affairs are being deleted in their entirety. Notice

is further given of the establishment of Chapter S8 for the SSA Office

of Inspector General; Chapter S9 for the SSA Office of General Counsel;

Chapter TA for the Office of the Deputy Commissioner for Programs,

Policy, Evaluation and Communications; and Chapter TB for the Office of

the Deputy Commissioner for Legislation and Congressional Affairs. The

Deputy Commissioners for Finance, Assessment and Management (S1);

Operations (S2); Systems (S4); Human Resources (S7); Programs, Policy,

Evaluation and Communications (TA); Legislation and Congressional

Affairs (TB); the SSA Inspector General (S8); and the SSA General

Counsel (S9) are all line officials responsible for directing major

organizational components. The following chapters reflect these

changes.

Chapter S--Social Security Administration

S.00 Mission

S.10 Organization

S.20 Functions

S.30 Order of Succession

Section S.00 The Social Security Administration--(Mission): The

Social Security Administration is the Nation's primary income security

Agency. It administers the Federal retirement, survivors and disability

insurance programs, as well as the program of supplemental security

income (SSI) for the aged, blind and disabled, and performs certain

functions with respect to the black lung benefits program. SSA also

directs the aid to the aged, blind and disabled in Guam, Puerto Rico

and the Virgin Islands.

Section S.10 The Social Security Administration--(Organization):

The Social Security Administration, under the supervision and

direction of the Commissioner of Social Security (the Commissioner),

includes:

A. The Office of the Commissioner of Social Security (SA).

B. The Office of the Deputy Commissioner of Social Security (SA).

C. The Office of the Deputy Commissioner, Finance, Assessment and

Management (S1).

D. The Office of the Deputy Commissioner, Operations (S2).

E. The Office of the Deputy Commissioner, Systems (S4).

F. The Office of the Deputy Commissioner, Human Resources (S7).

G. The Office of the SSA Inspector General (S8).

H. The Office of the SSA General Counsel (S9).

I. The Office of the Deputy Commissioner, Programs, Policy,

Evaluation and Communications (TA).

H. The Office of the Deputy Commissioner, Legislation and

Congressional Affairs (TB).

Section S.20 The Social Security Administration--(Functions): The

Social Security Administration performs all functions necessary to

accomplish the Agency's mission. These are specified in more detail in

the sections which follow Section S.30.

Section S.30 The Social Security Administration--(Order of

Succession):

A. 1. In the event of the absence or disability of the

Commissioner, the Deputy Commissioner shall serve as Acting

Commissioner.

2. In the event of the absence or disability of both the

Commissioner and Deputy Commissioner of Social Security or vacancies in

the positions, one of the Deputy Commissioners or another Executive

Level official, will be designated to serve as Acting Commissioner.

3. In the event of the absence of the Commissioner and the Deputy

Commissioners, an SSA official designated by the Commissioner shall

serve as Acting Commissioner.

4. Should the positions of Commissioner and Deputy Commissioner of

Social Security and the Deputy Commissioners become vacant, or these

officials become disabled, an official will be designated to serve as

Acting Commissioner.

B. 1. Where an Associate Commissioner has two deputies, one of the

deputies shall be designated by the Associate Commissioner to serve as

Acting Associate Commissioner during his/her absence. In the event of a

disability of the Associate Commissioner, the Commissioner shall

designate one of the Deputy Associate Commissioners to serve as Acting

Associate Commissioner.

2. In the event of the absence of both an Associate Commissioner

and his/her Deputy or deputies, an executive designated by the

Associate Commissioner shall serve as Acting Associate Commissioner.

3. Should an Associate Commissioner or his/her Deputy Associate

Commissioner become disabled, an SSA official designated by the

Commissioner shall serve as Acting Associate Commissioner.

C. 1. During the absence or disability of a Regional Commissioner,

the Deputy Regional Commissioner shall serve as Acting Regional

Commissioner.

2. In the event of the absence of both a Regional Commissioner and

his/her Deputy, an SSA regional office official designated by the

particular Regional Commissioner shall serve as Acting Regional

Commissioner.

3. Should both the Regional Commissioner and Deputy Regional

Commissioner become disabled, an SSA official designated by the

Commissioner shall serve as Acting Regional Commissioner.

Delete: Existing Chapter S3, the Office of Policy and Chapter S5,

the Office of Policy and External Affairs in their entirety.

This statement amends part S of the Statement of the Organization,

Functions and Delegations of Authority which covers the Social Security

Administration (SSA). Notice is given of the revision of Chapter SA for

the Office of the Commissioner of SSA to reflect changes as SSA becomes

an independent agency. The changes are as follows:

Section SA.10 The Office of the Commissioner--(Organization):

Retitle:

B. The Office of the Principal Deputy Commissioner (SA) to the

Office of the Deputy Commissioner of Social Security (SA).

Establish:

D. The Office of the Chief of Staff (SAN).

Section SA.20 The Office of the Commissioner--(Functions) Retitle

and revise to read as follows:

B. The Deputy Commissioner of Social Security (SA) assists the

Commissioner in carrying out his/her responsibilities and performs

other [[Page 22099]] duties as the Commissioner may prescribe.

Delete all references to HHS:

C. The Immediate Office of the Commissioner (SA).

Establish:

D. The Chief of Staff (SAN) provides day-to-day support to the

Commissioner and Deputy Commissioner in matters relating to program

policy, administration, communications and external liaison.

This statement amends part S of the Statement of the Organization,

Functions and Delegations of Authority which covers the Social Security

Administration (SSA). Notice is given that Chapter S1 for the Office of

the Deputy Commissioner, Finance, Assessment and Management is being

amended to reflect internal organizational realignments and the

deletion of all references to the Department of Health and Human

Services as the parent agency of SSA. The following material replaces

Chapter S1 in its entirety.

Chapter S1--The Office of the Deputy Commissioner, Finance, Assessment

and Management

S1.00 Mission

S1.10 Organization

S1.20 Functions

Section S1.00 The Office of the Deputy Commissioner, Finance,

Assessment and Management--(Mission): The Office of the Deputy

Commissioner Finance, Assessment and Management (ODCFAM) directs the

administration of comprehensive SSA management programs including

budget, acquisition and grants, facilities management and publications

and logistics. The Office directs the development of Agency policies

and procedures as well as the management of the Agency financial

management systems. It directs the activities of the Systems Review

Board (SRB) and the systems procurement review function. It directs the

evaluation of programs operations quality and the management of Agency

quality assurance, management integrity and systems security programs

and the oversight of SSA's matching operations.

Section S1.10 The Office of the Deputy Commissioner, Management,

Budget and Assessment--(Organization): The Office of the Deputy

Commissioner, Finance, Assessment and Management under the leadership

of the Deputy Commissioner, Finance, Assessment and Management,

includes:

A. The Deputy Commissioner, Finance, Assessment and Management

(S1).

B. The Assistant Deputy Commissioner, Finance, Assessment and

Management (S1).

C. The Immediate Office of the Deputy Commissioner, Finance,

Assessment and Management (S1J), which includes:

1. The SSA Senior Financial Executive (S1J-1).

2. The Information Technology Systems Review Staff (S1J-2).

3. The Management Analysis and Audit Program Support Staff (S1J-3).

D. The Office of Program and Integrity Reviews (S1K).

E. The Office of Financial Policy and Operations (S1N).

F. The Office of Budget (S1P).

G. The Office of Acquisition and Grants (S1Q).

H. The Office of Facilities Management (S1R).

I. The Office of Publications and Logistics Management (S1S).

Section S1.20 The Office of the Deputy Commissioner, Finance,

Assessment and Management--(Functions):

A. The Deputy Commissioner, Finance, Assessment and Management (S1)

is directly responsible to the Commissioner for carrying out the ODCFAM

mission and providing general supervision to the major components of

ODCFAM. The Deputy Commissioner also is the SSA Chief Financial Officer

(SSACFO) and is directly responsible to the Commissioner for carrying

out the SSACFO mission.

B. The Assistant Deputy Commissioner, Finance, Assessment and

Management (S1) assists the Deputy Commissioner in carrying out his/her

responsibilities and performs other duties as the Deputy Commissioner

may assign.

C. The Immediate Office of the Deputy Commissioner, Finance,

Assessment and Management (S1J) provides the Deputy Commissioner with

staff assistance on the full range of his/her responsibilities. It

reviews and analyzes existing and proposed formal delegations of

program and administrative decisionmaking authorities within SSA. It

includes:

1. The SSA Senior Financial Executive (S1J-1) provides financial

management expertise, advice and support to the Deputy Commissioner,

Finance, Assessment and Management (DCFAM) in his/her role as the Chief

Financial Officer; serves as a high-level Agency focal point for

financial management matters and on selected issues, acts as liaison

with the Department of the Treasury and the Internal Revenue Service;

monitors Agency activities to improve financial management and

management integrity weaknesses to assure Agency commitment and

followthrough. The Senior Financial Executive is the focal point for

Agency combined annual wage reporting/wage reconciliation improvement

efforts; prepares progress reports and recommends corrective action as

required.

2. The Information Technology Systems Review Staff (S1J-2) serves

as the principal independent source of advice to the SRB, the SSACFO

and the Commissioner on the feasibility, suitability and conformance to

regulations of proposed systems plans and acquisitions; on proposed

systems design and requirement specifications; and on all other systems

strategies and related issues. It reviews the proposed Information

Technology Systems (ITS) budget and Agency Procurement Requests for

adequacy, clarity, cost-effectiveness, achievability, consistency with

Agency plans, and to ensure that project objectives are realistic and

complete. It conducts technical reviews of the functional requirements

and design specifications of all ITS hardware and software systems to

ensure their sufficiency and compliance with applicable policies,

procedures and Agency plans. The Staff conducts in-process reviews of

systems, planned implementation strategies, contracts, interagency

agreements and other ongoing work in the systems area to determine

compliance with Agency decisions and plans and monitors significant ITS

projects to ensure the Agency objectives and timeframes are met. The

Staff conducts postimplementation reviews of Agency systems and ITS

acquisitions to determine if Agency investments provide the expected

returns and whether the Agency objectives are being met with timely and

cost-effective methods. The Staff conducts Information Resources

Management reviews, maintains the Agency ITS budget project accounting

data base and provides the DCFAM and the Commissioner with regular

status reports on the execution of the Agency's ITS budget.

3. The Management Analysis and Audit Program Support Staff (S1J-3)

provides analytical staff support for a wide range of Agencywide and/or

Office-wide administrative program activities related to program

administration, operations and policy; plans and directs SSA's

participation in the audit programs conducted by the U.S. Government

Accounting Office (GAO), the Office of Inspector General (OIG) and

other external organizations; [[Page 22100]] develops Agency position

on issues presented in the audits; reviews and evaluates audit reports

and monitors and evaluates the implementation of GAO and OIG audit

reports and internal survey recommendations.

D. The Office of Program and Integrity Reviews (S1K) reviews,

evaluates and assesses the integrity and quality of the administration

of Social Security programs in headquarters and in the field. It

recommends corrective changes in programs, policies, procedures or

legislation aimed at quality and productivity improvement and/or

program simplification. It evaluates the quality of SSA operations with

emphasis on the prevention of program and systems abuse, the

elimination of waste and the increase of efficiency. It also has

responsibility for overseeing SSA's computer matching operations.

E. The Office of Financial Policy and Operations (S1N) has

operational responsibility for SSA's accounting and payment operations

and establishes requirements for all SSA financial systems and

processes to ensure Agency compliance with accounting principles and

standards as prescribed by the Comptroller General and Chief Financial

Officer of the United States; fiscal policies and procedures prescribed

by the Secretary of the Treasury; and management integrity and control

standards prescribed by the Office of Management and Budget under the

Federal Managers' Financial Integrity Act.

F. The Office of Budget (S1P) provides overall management of the

planning, development and execution of the SSA budget. The Office

develops policies and guidelines for the exercise of SSA-wide budget

responsibility and evaluates and appraises the manner in which this

responsibility is carried out.

G. The Office of Acquisition and Grants (S1Q) directs the business

management aspects of SSA's procurement program and grants management

program by awarding and administering contracts, preparing purchase

orders or other contractual instruments, and awarding and administering

grants. It develops and implements policies, procedures and directives

for SSA procurement and grants activities.

H. The Office of Facilities Management (S1R) directs the national

SSA real property program including short- and long-range facilities

planning: design, construction and leasing of central office and large

field facilities and maintenance, repair and construction projects and

policy development related to these operations and facilities. It

acquires, utilizes and manages space at SSA headquarters and develops a

comprehensive space inventory and utilization system. The Office of

Facilities Management develops, implements and evaluates SSA's

environmental protection, safety and protective services programs. It

ensures that these programs are responsive to the needs of the Agency

and serves as a focal point for inquiries and guidance concerning these

programs.

I. The Office of Publications and Logistics Management (S1S)

directs a comprehensive SSA printing, publications and distribution

management program and develops pertinent policies, standards, and

procedures for SSA's forms and publications management, printing,

reprographics and distribution programs. It directs the administration

and maintenance of the SSA library, the SSA History Room, the

historical research program and records management program. It

administers the SSA logistics management program, directs the SSA

property and supply management programs and manages the operation of

SSA warehousing facilities including receipt, storage and issuance of

forms publications, supplies and equipment for SSA-wide use. The Office

directs activities related to employee transportation including

providing headquarters passenger, mail and freight transportation

services. The Office directs the SSA mail management program.

Subchapter S1K--Office of Program and Integrity Reviews

S1K.00 Mission

S1K.10 Organization

S1K.20 Functions

Section S1K.00 The Office of Program and Integrity Reviews--

(Mission): The Office of Program and Integrity Reviews (OPIR) reviews,

evaluates and assesses the integrity and quality of the administration

of Social Security programs in headquarters and in the field. It

recommends corrective changes in programs, policies, procedures or

legislation aimed at quality and productivity improvement and/or

program simplification. It evaluates the quality of SSA operations with

emphasis on the prevention of program and systems abuse, the

elimination of waste and the increase of efficiency. It also oversees

SSA's computer matching operations.

Section S1K.10 The Office of Program and Integrity Reviews--

(Organization): The Office of Program and Integrity Reviews, under the

leadership of the Associate Commissioner for Program and Integrity

Reviews, includes:

A. The Associate Commissioner for Program and Integrity Reviews

(S1K).

B. The Deputy Associate Commissioner for Program and Integrity

Reviews (S1K).

C. The Immediate Office of the Associate Commissioner for Program

and Integrity Reviews (S1K).

1. The Administration, Matching and Data Management Staff (S1K-1).

D. The Office of Statistics and Special Area Studies (S1KE).

1. The Division of Statistics (S1KE1).

2. The Division of Special Studies and Analysis (S1KE2).

3. The Division of Public Service Evaluation (S1KE3).

E. The Office of Disability Program Quality (S1KC).

1. The Division of Disability Quality Policy, Evaluation and

Analysis (S1KC1).

2. The Division of Disability Quality Operations (S1KC2).

3. The Division of Disability Hearings Quality (S1KC3).

F. The Offices of Regional Program and Integrity Reviews (S1K-F1--

S1K-FX).

G. The Office of Assistance and Insurance Program Quality (S1KG).

1. The Division of Insurance Program Entitlement Quality (S1KG1).

2. The Division of Insurance Program Postentitlement Quality

(S1KG2).

3. The Division of Assistance Program Eligibility Quality (S1KG3).

4. The Division of Assistance Program Posteligibility Quality

(S1KG4).

Section S1K.20 The Office of Program and Integrity Reviews--

(Functions):

A. The Associate Commissioner for Program and Integrity Reviews

(S1K) is directly responsible to the Deputy Commissioner, Finance,

Assessment and Management for carrying out OPIR's mission and providing

general supervision to the major components of OPIR.

B. The Deputy Associate Commissioner for Program and Integrity

Reviews (S1K) assists the Associate Commissioner in carrying out his/

her responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for Program

and Integrity Reviews (S1K) provides the Associate Commissioner and

Deputy Associate Commissioner with staff assistance on the full range

of their responsibilities.

1. The Administration, Matching and Data Management Staff (S1K-1)

consolidates and focuses on a number of [[Page 22101]] functions

previously spread throughout the organization. It conducts a variety of

activities that cross component lines and impact the organization as a

whole. The staff provides support on all budget, personnel and staffing

issues; oversees the implementation of the provisions of the Computer

Matching and Privacy Protection Act of 1988 for the Agency; and

supports OPIR components, including the Office of Regional Program

Integrity Reviews (ORPIR), by planning, developing, maintaining and

improving OPIR's communications and data processing systems and the

quality review data bases for SSA programs.

D. The Office of Statistics and Special Area Studies (S1KE) has the

responsibility for conducting broad-based studies and analyses of SSA's

Retirement and Survivors Insurance (RSI), Supplemental Security Income

(SSI), Disability Insurance (DI) and 800 Number operations and

policies. It surveys SSA's customers to determine their satisfaction

with field office (FO) services and whether their expectations were

met; i.e., customer satisfaction. This effort supports the Agency

initiative to improve the quality of services provided. The Office

provides statistical advice and assistance to OPIR components.

Operations research studies of SSA programs and management issues,

designed to improve the efficiency of SSA's operational workloads, are

also conducted in this office.

1. The Division of Statistics (S1KE1).

a. Provides statistical advice and support to OPIR components on

study design, sample selection, variance calculations, hypothesis

testing and data analysis.

b. Develops and applies statistical profiling techniques to

operational workloads to improve targeting of resources and/or quality

of operations.

2. The Division of Special Studies and Analysis (S1KE2).

a. Designs, coordinates and conducts ad hoc studies and analyses of

the RSI, SSI and DI programs' policies and procedures.

b. Develops recommendations to improve quality and/or cost-

effectiveness of SSA operations.

3. The Division of Public Service Evaluation (S1KE3).

a. Designs, directs and coordinates the nationwide system and

procedures for evaluating SSA's 800 Number service.

b. Designs, directs and coordinates the evaluation of SSA's

delivery of services to our customers by obtaining feedback of their

expectations for, and perceptions of, SSA's service.

c. Plans, coordinates and conducts focus group discussions on

various issues/policies/concerns with general public and beneficiary/

recipient populations.

E. The Office of Disability Program Quality (S1KC) plans, designs

and maintains a quality review system for the Title II and Title XVI

disability programs to ensure quality in adjudication and payment. It

designs sampling methods and techniques, and issues policies and

procedures for reviews. It analyzes review data and prepares reports on

findings, including recommendations for corrective action or changes in

disability program policies, procedures or legislation. The Office

plans and designs special reviews of problem areas and plans and

utilizes an automated data base of findings in current and longitudinal

analyses so that policy and operational managers can improve the

operation of the disability program. The Office provides technical

support and guidance to program and integrity field staff in the

disability quality review program and conducts reviews of ORPIR

adherence to OPIR review policies and procedures. I111. The Division of

Disability Quality Policy, Evaluation and Analysis (S1KC1):

a. Develops disability quality review policy, procedures, forms and

instructions for use by State and Federal components in payment and

adjudicative process consistency and preeffectuation reviews.

b. Identifies error-prone and user-support type case review

workloads, and plans targeted sampling procedures to produce

appropriate quality review data. Verifies production of sample levels

for targeted reviews. Provides sampling intervals for use by State

agencies in their quality review operations.

c. Studies the adjudication and payment quality review programs,

and modifies them to accommodate new workloads or to improve quality of

the data.

d. Develops sampling techniques for adjudication and payment

process quality reviews. Modifies sampling to insure validity of data

and to respond to disability program and quality review program

changes.

e. Provides technical guidance and support to the ORPIR in regard

to disability quality review operations. Develops technical training

package and programs for workload, policy or procedural changes.

f. Plans and issues periodic reports related to the quality of

disability payment and eligibility processes for the Title II and Title

XVI disability programs.

g. Analyzes data to identify repetitive and significant errors to

determine their causes and costs, and to target areas needing study to

determine corrective action.

h. Determines the need for, and designs, special studies to

supplement regular reports of disability quality reviews. Coordinates,

reviews and evaluates these studies, and helps field offices develop

field-initiated studies.

i. Works with program components to identify user requirements for

various profiles and to implement and evaluate profiles.

2. The Division of Disability Quality Operations (S1KC2):

a. Conducts consistency quality reviews of samples of QA or

preeffectuation reviews by Disability Quality Branches in the ORPIR.

These cases include initial claims, reconsideration and continuing

disability investigations.

b. Conducts consistency quality reviews of the substantive and

technical aspects of samples of continuing disability reviews completed

by the Office of Disability Operations and the Disability Review

Sections of the Processing Centers.

c. Conducts quality reviews of the substantive and technical

aspects of samples of uneffectuated claims adjudicated by the Federal

Disability Determination Services and the Office of International

Operations.

d. Reviews samples of types of disability cases that have been

identified as error-prone or which involve policy, procedural or

operational problems. Prepares evaluative reports of the findings

derived from such reviews, including recommendations for corrective

actions.

e. Designs and conducts special studies of problem areas and

prepares reports indicating trends and recommendations for improvements

in policy and procedure.

3. The Division of Disability Hearings Quality (S1KC3).

a. Plans, designs and maintains a quality assurance (QA) review

system to assess quality in adjudication of disability claims in which

a hearing before an administrative law judge (ALJ) has been requested.

b. Conducts QA reviews of the disability and procedural aspects of

a sample of claims decided by the ALJ including State Agency

reconsideration determinations that have been appealed by an ALJ

hearing.

c. Plans and issues periodic reports related to the QA reviews of

ALJ decisions. [[Page 22102]]

d. Designs and conducts special studies of significant issues that

are identified during the QA review.

F. The Offices of Regional Program and Integrity Reviews (ORPIR)

(S1K-F1--S1K-FX) manage quality assurance and evaluation activities in

the field. They conduct independent reviews to determine payment and

eligibility error rates in Social Security programs, including errors

in Federally-administered State supplementary payments. The ORPIR

conduct independent reviews to determine the quality of adjudication

processes of Social Security programs. They implement study reviews as

formulated by the Office of Program and Integrity Reviews and provide

reports, data and analyses. They assist in identifying error trends and

sources and recommend corrective actions. They also perform special

assessment surveys and analyses.

G. The Office of Assistance and Insurance Program Quality (S1KG) is

responsible for quality reviews, special studies and analyses of the

full range of legal requirements, policies, procedures, systems and

operations for the RSI and SSI programs, for the nonmedical aspects of

disability in both programs, and for issues common to both programs.

1. The Division of Insurance Program Entitlement Quality (S1KG1).

a. Is the principal SSA source for quality measurement and data for

preclaims (enumeration and earnings maintenance) and RSI claims actions

and for the level of service rendered to the public with such actions.

b. Designs, develops and conducts ongoing RSI quality reviews,

special studies and analyses of entitlement. Special studies and

targeted analyses are requested by Congress, higher monitoring

authorities, the SSA Executive Staff, as well as being Division-

initiated in response to identified error issues.

c. Maintains, analyzes and reports quality data and develops and

promotes recommendations to improve the accuracy and cost-effectiveness

of RSI entitlement, to improve productivity in processing entitlement

workloads, and to improve entitlement policies and procedures.

d. Conducts research in the areas of RSI entitlement and serves as

SSA liaison with other Federal entities, State and local governments,

and the private sector.

2. The Division of Insurance Program Postentitlement Quality

(S1KG2).

a. Is the principal SSA source for quality measurement and data for

RSI postentitlement actions, including Stewardship studies, and for the

level of service rendered to the public with such actions.

b. Designs, develops and conducts ongoing RSI quality reviews,

special studies and analyses of postentitlement. Special studies and

targeted analyses are requested by Congress, higher monitoring

authorities, the SSA Executive Staff, as well as being Division-

initiated in response to identified error issues.

c. Maintains, analyzes and reports quality data and develops and

promotes recommendations to improve the accuracy and cost-effectiveness

of RSI postentitlement, to improve productivity in processing

postentitlement workloads, and to improve postentitlement policies and

procedures.

d. Conducts research in the areas of RSI postentitlement and serves

as SSA liaison with other Federal entities, State and local

governments, and the private sector.

3. The Division of Assistance Program Eligibility Quality (S1KG3).

a. Is the principal SSA source for quality measurement and data for

SSI claims and subsequent determination actions and for the level of

service rendered to the public with such actions.

b. Designs, develops and conducts ongoing SSI quality reviews,

special studies, and analyses of eligibility and subsequent

determinations of eligibility. Conducts special studies and targeted

analyses in response to identified error issues whether requested by

Congress, higher monitoring authorities, the SSA Executive Staff or

Division-initiated.

c. Maintains, analyzes and reports quality data and develops and

promotes recommendations to improve the accuracy and cost-effectiveness

of SSI eligibility and subsequent determinations of eligibility, to

improve productivity in processing such workloads, and to improve such

policies and procedures.

d. Conducts research in the areas of SSI eligibility and subsequent

eligibility and serves as SSA liaison with other Federal entities,

State and local governments, and the private sector.

e. Designs automation-enhanced quality review processes.

4. The Division of Assistance Program Posteligibility Quality

(S1KG4).

a. Is the principal SSA source for quality measurement and data for

SSI posteligibility actions, including Stewardship studies, and for the

level of service rendered to the public with such actions.

b. Designs, develops and conducts ongoing SSI quality reviews,

special studies, and analyses of posteligibility decisions. Special

studies and targeted analyses are requested by Congress, higher

monitoring authorities, the SSA Executive Staff, as well as being

Division-initiated in response to identified error issues.

c. Maintains, analyzes and reports quality data, performs

consistency reviews, and develops, promotes and tracks recommendations

to improve the accuracy of SSI posteligibility, to improve productivity

in processing posteligibility workloads, and to improve posteligibility

policies and procedures.

d. Conducts research in the areas of SSI posteligibility and serves

as SSA liaison with other Federal entities, State and local

governments, and the private sector.

Subchapter S1N--Office of Financial Policy and Operations

S1N.00 Mission

S1N.10 Organization

S1N.20 Functions

Section S1N.00 The Office of Financial Policy and Operations--

(Mission): The Office of Financial Policy and Operations (OFPO) has

operational responsibility for SSA's accounting and payment operations

and establishes requirements for all SSA financial systems and

processes to ensure Agency compliance with accounting principles and

standards prescribed by the Comptroller General and Chief Financial

Officer of the United States; fiscal policies and procedures prescribed

by the Secretary of the Treasury; and management integrity and control

standards prescribed by the Office of Management and Budget under the

Federal Managers' Financial Integrity Act.

Section S1N.10 The Office of Financial Policy and Operations--

(Organization): The Office of Financial Policy and Operations, under

the leadership of the Associate Commissioner for Financial Policy and

Operations, includes:

A. The Associate Commissioner for Financial Policy and Operations

(S1N).

B. The Deputy Associate Commissioner for Financial Policy and

Operations (S1N).

C. The Immediate Office of the Associate Commissioner for Financial

Policy and Operations (S1N).

D. The Office of Financial Policy and Systems Design (S1NA).

1. The Division of Financial Policy and Standards (S1NA1).

2. The Division of Financial/Administrative Systems (S1NA2).

3. The Division of Systems Security (S1NA6). [[Page 22103]]

4. The Division of Program Systems Requirements (S1NA7).

E. The Office of Finance (S1NC).

1. The Division of Central Accounting Operations (S1NC1).

2. The Division of Administrative Payments and Recovery (S1NC2).

3. The Division of Travel Management (S1NC3).

F. The Office of Program Accounting Operations (S1NE).

1. The Division of Benefit Certification and Accounting (S1NE1).

2. The Division of Cost Analysis (S1NE2).

Section S1N.20 The Office of Financial Policy and Operations--

(Functions):

A. The Associate Commissioner for Financial Policy and Operations

(S1N) is directly responsible to the Deputy Commissioner, Finance,

Assessment and Management for carrying out OFPO's mission and provides

general supervision to the major components of OFPO.

B. The Deputy Associate Commissioner for Financial Policy and

Operations (S1N) assists the Associate Commissioner in carrying out

his/her responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for Financial

Policy and Operations (S1N) provides the Associate Commissioner and the

Deputy Associate Commissioner with staff assistance on the full range

of their responsibilities.

D. The Office of Financial Policy and Systems Design (S1NA)

develops financial accounting policies, procedures and requirements for

all SSA financial management systems: program benefits, debt management

and financial/administrative systems. It directs the preparation and

publication of SSA's annual financial statement, plans and directs the

analysis of SSA's integrated financial/administrative systems and

develops and executes Agency policies and procedures for system

security, management integrity, cash management, administrative control

and use of Agency funds and performance measurement including analysis

of program outcomes, program financing adequacy, operational efficiency

and service delivery.

1. The Division of Financial Policy and Standards (S1NA1) directs

the development of financial accounting policies and procedures for all

SSA financial management systems in compliance with accounting

principles and standards prescribed by the Comptroller General and

Chief Financial Officer of the United States and fiscal policies

prescribed by the Secretary of the Treasury. It administers SSA's

Federal Managers' Financial Integrity Act reporting and monitoring

program (sections 2 and 4) including a risk analysis/vulnerability

assessment program to ensure the accuracy and accountability of SSA's

operational and administrative processes. It manages the preparation of

SSA's audited annual financial statement and reports required by the

Government Performance and Results Act.

2. The Division of Financial/Administrative Systems (S1NA2)

provides systems analysis and support for the design, development and

implementation of SSA's financial management systems and their

integration with related administrative processes including

applications to support core accounting functions of fund control,

general ledger and reporting to higher monitoring authorities; accounts

payable functions with connectivity to Treasury disbursing centers,

Agency cashier and electronic commerce operations; cost analysis

functions with determinations for Agency production, productivity and

costs of workloads, business processes, programs and projects; travel

management functions including document preparation, authorization and

management information; payroll management functions, including full-

time equivalency, workyear and dollar tracking at all organizational

levels; budget formulation and execution functions of the Office of

Budget; and related functions of managers SSA-wide.

3. The Division of Systems Security (S1NA6) directs, coordinates

and manages SSA's overall information systems security program. This

includes the development of SSA's security policy requirements and

procedures, the effective implementation of other governing directives

in the area of security, the administration of an effective access

control program and an onsite review program. It provides educational

training and awareness programs to management and employees on security

policy/requirements; serves as the Agency focal point for day-to-day

contact with the Office of Inspector General on matters of fraud, waste

and abuse; and provides direction and guidance to the Agency's

component and regional security officers.

4. The Division of Program Systems Requirements (S1NA7) directs the

development of financial and accounting requirements for SSA's

programmatic systems; reviews and negotiates modifications to Agency's

functional requirements for adherence to the SSACFO requirements;

participates in software validation/testing to ensure its

effectiveness, reliability and conformance; and negotiates scope and

timing for software releases especially to ensure prompt correction of

material nonconformances with accounting principles and standards

prescribed by the Comptroller General and the Chief Financial Officer

of the United States.

E. The Office of Finance (S1NC) directs SSA's central accounting

and financial reporting activities and provides financial, fund

control, cash management services that include administrative payments,

administrative debt collection and travel management. It plans and

directs the development of operating policies and procedures related to

financial operations and evaluates these activities to ensure they are

responsive to the needs of the Agency.

1. The Division of Central Accounting Operations (S1NC1) directs

SSA's central accounting and reporting operations and develops related

Agency operating procedures. It monitors and reports on the status of

Agency spending and maintains control over Agency assets, liabilities

and appropriations; manages the Agency's cash position and flow

including coordination with trust fund investment activities and with

fund balances at the U.S. Treasury; manages SSA's financial reporting

activities, including preparation of all Agency financial reports to

higher monitoring authorities; and serves as the Agency's obligations

control point assuring and certifying the legality and propriety of

proposed and incurred obligations.

2. The Division of Administrative Payments and Recovery (S1NC2)

directs SSA's administrative payment and collection operations and

develops related operating policies and procedures. It examines and

certifies SSA's administrative payments; administers SSA's third party

draft program, providing both administrative and benefit payment

delivery service to SSA FOs nationwide; adjudicates claims submitted to

the Agency under the Federal Tort Claims and Military Personnel and

Civilian Employees' Claims Act; and serves as the Agency's focal point

for administrative debt management ensuring the billing and collection

of fees charged by SSA for reimbursable services.

3. The Division of Travel Management (S1NC3) directs SSA's travel

management operations and develops related operating policies and

procedures. It serves as the Agency's [[Page 22104]] focal point for

travel management, ensuring the propriety of travel payments; examines

and certifies SSA's travel payments; administers commercial travel

agent, charge card, traveler's checks and automated teller machine

services; and manages SSA's nationwide relocation services program.

F. The Office of Program Accounting Operations (S1NE) directs SSA's

program accounting operations including the processes which determine

trust fund revenues, authorize recurring and daily benefit payments and

determine the administrative expenses to be borne by each trust fund

and the general fund for administration of Titles II, XVI and XVIII of

the Social Security Act and other Federal programs. It also plans and

directs the formulation of SSA's operating policies and procedures in

these areas and provides a wide range of management information and

analysis of SSA workloads, workyears, productivity and costs.

1. The Division of Benefit Certification and Accounting (S1NE1)

directs SSA's benefit payment and earnings certification operations and

develops related operating policies and procedures. It certifies and

accounts for all benefit payments authorized under the Social Security

Act; interacts with the Department of the Treasury to ensure accurate

and timely issuance of benefit entitlements and accounting for all

related cash activity, including proper charges and credits to the

Agency's trust funds and general fund appropriations and master

beneficiary records. As necessary, directs parallel actions by SSA's

FOs and processing centers. Oversees the Agency's earnings records

maintenance operation and maintains accounting controls necessary for

interim and final certifications to the Secretary of the Treasury which

determine revenues paid to the Social Security and Medicare trust

funds.

2. The Division of Cost Analysis (S1NE2) directs SSA's cost

accounting and analysis operations and the development of related

Agency operating procedures; develops Agency workload measurement

policy and labor distribution requirements; manages SSA's Cost Analysis

System which supports the Agency's budget formulation and execution

processes; and satisfies the statutory requirements for attribution of

costs to all Agency workloads, functions, business processes and

programs. Provides a wide range of management information and analysis

on the Agency's administrative costs, workloads, labor utilization and

productivity.

Chapter S1P--Office of Budget

S1P.00 Mission

S1P.10 Organization

S1P.20 Functions

Section S1P.00 The Office of Budget--(Mission): The Office of

Budget (OB) provides overall management of the planning, development

and execution of the SSA budget. The Office develops policies and

guidelines for the exercise of SSA-wide budget responsibility and

evaluates and appraises the manner in which this responsibility is

carried out.

Section S1P.10 The Office of Budget--(Organization): The Office of

Budget, under the leadership of the Associate Commissioner, Office of

Budget, includes:

A. The Associate Commissioner, Office of Budget (S1P).

B. The Deputy Associate Commissioner, Office of Budget (S1P).

C. The Immediate Office of the Associate Commissioner, Office of

Budget (S1P).

D. The Office of Administrative Budget (S1PA).

E. The Office of Program Budget (S1PB).

F. The Office of Administrative Budget Coordination and Analysis

(S1PC).

Section S1P.20 The Office of Budget--(Functions):

A. The Associate Commissioner, Office of Budget (S1P) is directly

responsible to the Deputy Commissioner, Finance, Assessment and

Management for carrying out OB's mission and providing general

supervision to the major components of OB.

B. The Deputy Associate Commissioner, Office of Budget (S1P)

assists the Associate Commissioner in carrying out his/her

responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner, Office of

Budget (S1P) provides the Associate Commissioner and Deputy Associate

Commissioner with staff assistance on the full range of their

responsibilities.

D. The Office of Administrative Budget (S1PA).

1. Interprets and applies SSA policies and guidelines on budget

formulation and execution in the review and analysis of SSA component

budget requests.

2. Formulates the operational workload portion of SSA's

administrative budget based on SSA plans, policies, and operational

data.

3. Monitors and analyzes component spending as part of SSA level

budget execution policies.

E. The Office of Program Budget (S1PB).

1. Reviews and consolidates present statutory program cost

estimates for trust fund and other Federal fund programs administered

by SSA (Retirement, Survivors and Disability Insurance, Black Lung

Benefits and Supplemental Security Income). Formulates a unified Agency

budget through consolidation of program and administrative budgets,

coordinating with OB's other offices as necessary.

2. Coordinates presentation of the SSA budget in total and by

account; presents the proposed budget to the Commissioner; and develops

budget documents and briefing material for the Commissioner's budget

presentation to the Office of Management and Budget (OMB) and Congress.

3. Reviews, coordinates and presents program cost estimates for

proposed legislative, operational policy and regulatory changes.

Formulates or directs the formulation of administrative cost estimates

for proposed legislative, operational policy and regulatory changes,

coordinating with OB's other offices and other SSA components, as

necessary. Provides financial management advice to the Commissioner and

other SSA officials in the policy development process.

4. Serves as the SSA focal point for budget information provided to

OMB, congressional appropriations and budget staffs and, as requested,

by representatives of the media.

F. The Office of Administrative Budget Coordination and Analysis

(S1PC).

1. Interprets administrative budgetary policies and limitations,

and develops and issues guidelines and instructions to SSA components

for budget formulation and execution.

2. Executes the total administrative and program budgets for SSA

through issuance of workyear and dollar controls, budgetary allotments/

allowances for administrative and program expenditures and employment

ceilings to SSA components, coordinating with OB's Office of

Administrative Budget and the Office of Program Budget as appropriate.

3. Coordinates and analyzes SSA administrative budget totals

including the Information Technology Systems Budget.

4. Provides direct budget support for ODCFAM.

5. Develops and implements a program to evaluate Agency operations

[[Page 22105]] in accordance with the requirements of A-76.

Subchapter S1Q--Office of Acquisition and Grants

S1Q.00 Mission

S1Q.10 Organization

S1Q.20 Functions

Section S1Q.00 The Office of Acquisition and Grants--(Mission):

The Office of Acquisition and Grants (OAG) directs the business

management aspects of SSA's procurement program and grants management

program by awarding and administrating contracts, preparing purchase

orders or other contractual instruments, and awarding and

administrating grants. It develops and implements policies, procedures

and directives for SSA procurement and grants activities.

Section S1Q.10 The Office of Acquisition and Grants--

(Organization): The Office of Acquisition and Grants, under the

leadership of the Associate Commissioner, Office of Acquisition and

Grants, includes:

A. The Associate Commissioner, Office of Acquisition and Grants

(S1Q).

B. The Deputy Associate Commissioner, Office of Acquisition and

Grants (S1Q).

C. The Immediate Office of the Associate Commissioner, Office of

Acquisition and Grants (S1Q).

D. The Office of Information Resources and Programs Contracts

(S1QA).

E. The Office of Operations Contracts and Grants (S1QB).

F. The Office of Acquisition Support (S1QC).

Section S1Q.20 The Office of Acquisition and Grants--(Functions):

A. The Associate Commissioner, Office of Acquisition and Grants

(S1Q) is directly responsible to the Deputy Commissioner, Finance,

Assessment and Management for carrying out OAG's mission and provides

general supervision to the major components of OAG.

B. The Deputy Associate Commissioner, Office of Acquisition and

Grants (S1Q) assists the Associate Commissioner in carrying out his/her

responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner, Office of

Acquisition and Grants (S1Q) provides the Associate Commissioner and

Deputy Associate Commissioner with staff assistance on the full range

of their responsibilities.

D. The Office of Information Resources and Programs Contracts

(S1QA).

1. Responsible for planning, solicitation, award and administration

of contracts, purchase orders, delivery orders or other contractual

instruments for the entire range of automatic data processing

equipment, software and services; voice-grade telecommunications

equipment and services; and specialized training and computer support

equipment.

2. Provides coordination, assistance and guidance in the

development of complex procurement requirements and translates these

needs into comprehensive solicitation packages to assure the maximum

use of full and open competition.

3. Provides procurement advice, guidance and support for the

development of acquisition strategies, evaluation techniques and

negotiation of business and technical terms and conditions.

E. The Office of Operations Contracts and Grants (S1QB).

1. Responsible for planning, solicitation, award and administration

of contracts, purchase orders, delivery orders or other contractual

instruments for specialized program needs (e.g., program research,

development and demonstration through studies and surveys, consultants,

systems designs and evaluations and facilities construction and

alterations) and procurement of administrative supplies, equipment and

services in support of SSA's overall operational mission (e.g.,

technical and professional services, office equipment, moving services,

film processing, translations and transcription services). Responsible

for contracts for construction and facilities management and

operations.

2. Provides coordination, assistance and guidance in the

development of complex procurement requirements and translates these

needs into comprehensive solicitation packages to assure maximum use of

full and open competition.

3. Provides procurement advice, guidance and support for the

development of acquisition strategies, evaluation techniques and

negotiation of business and technical terms and conditions.

4. Responsible for planning, placement and administration of grants

under all SSA discretionary grants programs (including guidance and

support in the selection strategy, evaluation process, budget

negotiation, planning and development of policies, procedures,

regulations and directives).

F. The Office of Acquisition Support (S1QC).

1. Responsible for the development, evaluation and implementation

of comprehensive SSA-wide acquisition policies, procedures, regulations

and directives.

2. Performs acquisition management reviews of SSA activities with

delegated procurement authority.

3. Manages SSA's acquisition planning and tracking processes.

4. Responsible for SSA's acquisition information collection,

analysis and reporting activities.

5. Responsible for the planning, designing, developing and

administering of automated systems to support SSA's acquisition and

grant processes.

6. Provides audit, accounting and financial advisory services in

support of the negotiation, administration, settlement and closeout of

SSA contracts.

Subchapter S1R--Office of Facilities Management

S1R.00 Mission

S1R.10 Organization

S1R.20 Functions

Section S1R.00 The Office of Facilities Management--(Mission): The

Office of Facilities Management (OFM) manages SSA-wide materiel

management and facilities management programs. It directs the SSA real

property program including short- and long-range facilities planning:

design, construction and leasing of central office facilities and

maintenance, repair and construction projects and policy development

related to these operations. It acquires, utilizes and manages space at

SSA headquarters and develops a comprehensive space inventory and

utilization system. OFM develops, implements and evaluates SSA's

environmental protection, safety and protective services programs. It

ensures that these programs are responsive to the needs of the Agency

and serves as a focal point for inquiries and guidance concerning these

programs.

Section S1R.10 The Office of Facilities Management--

(Organization): The Office of Facilities Management, under the

leadership of the Associate Commissioner for Facilities Management,

includes:

A. The Associate Commissioner for Facilities Management (S1R).

B. The Deputy Associate Commissioner for Facilities Management

(S1R).

C. The Immediate Office of the Associate Commissioner for

Facilities Management (S1R).

D. The Office of Realty Management (S1RE).

E. The Office of Environmental Policy and Automation Resources

(S1RG).

F. The Office of Main Complex Management (S1RH). [[Page 22106]]

G. The Office of Outlying Buildings Management (S1RJ).

H. The Office of Field Facilities Management (S1RK).

I. The Office of Protective Security Services (S1RL).

Section S1R.20 The Office of Facilities Management--(Functions):

A. The Associate Commissioner for Facilities Management (S1R) is

directly responsible to the Deputy Commissioner for Finance, Assessment

and Management for carrying out OFM's mission and provides general

supervision to the major components of OFM.

B. The Deputy Associate Commissioner for Facilities Management

(S1R) assists the Associate Commissioner in carrying out his/her

responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for

Facilities Management (S1R) provides the Associate Commissioner with

staff assistance on the full range of his/her responsibilities.

D. The Office of Realty Management (S1RE) directs SSA's national

real property program, including long- and short-range planning,

design, construction and leasing of central office and prospectus level

field facilities, renovation projects, energy management, project

management, and the development and implementation of policies,

procedures and technical assistance to support these programs. The

Office of Realty Management is SSA's representative to other agencies

in all these areas, and participates in the development of

governmentwide policies and procedures.

E. The Office of Environmental Policy and Automation Resources

(S1RG) directs SSA's national security, environmental, occupational

health, and safety programs, including long- and short-range planning,

management of disparate contract guard forces, automation efforts, the

Agency's asbestos management program, national testing programs for

water and indoor air quality, the Agency's suitability program, and the

development and implementation of policies, procedures and technical

assistance to support these programs.

F. The Office of Main Complex Management (S1RH) directs SSA's

headquarters facilities, including the East, Operations, Annex, West,

Supply and Altmeyer Buildings. Responsibilities include long- and

short-range planning, maintenance, repair, ongoing preventive

maintenance, space planning, execution of safety, environmental health,

and physical security policies, and the development and implementation

of policies, procedures and technical assistance to support these

programs.

G. The Office of Outlying Buildings Management (S1RJ) directs

operations at the Metro West, Security West, the National Computer

Center, Hollings Ferry, and Techwood Buildings, including long- and

short-range planning, construction and lease management, maintenance,

repair, ongoing preventive maintenance, space planning, execution of

safety, environmental health, and physical security policies, and the

development of the appropriate policies, procedures and technical

assistance to support these programs.

H. The Office of Field Facilities Management (S1RK) directs SSA's

space management program for all field facilities, including long- and

short-range planning, acquisition, management, and utilization of

space, installation of IWS/LAN, modular furniture installation,

asbestos management, and the execution of safety, environmental health,

and physical security policies, and the development of policies,

procedures and technical assistance to support these programs.

I. The Office of Protective Security Services (S1RL) directs the

SSA's security program, including physical security, criminal

investigation, and civil defense, designed to ensure the physical

security of life and property on premises occupied by SSA personnel on

a nationwide basis. The office is the SSA representative to other

agencies in all these areas and participates in the development of

governmentwide policies and procedures.

Subchapter S1S--Office of Publications and Logistics Management

S1S.00 Mission

S1S.10 Organization

S1S.20 Functions

Section S1S.00 The Office of Publications and Logistics

Management--(Mission): The Office of Publications and Logistics

Management (OPLM) provides overall management of the SSA logistics and

publications programs. It directs a comprehensive SSA printing,

publications and distribution management program and develops pertinent

policies, standards, and procedures for SSA's forms and publications

management, printing, reprographics and distribution programs. It

directs the administration and maintenance of the SSA library, the SSA

History Room, the historical research program and records management

program. It administers the SSA logistics management program, directs

the SSA property and supply management program, manages the operation

of SSA warehousing facilities including receipt, storage and issuance

of forms publications, supplies and equipment for SSA-wide use. The

Office directs activities related to employee transportation including

providing headquarters passenger, mail and freight transportation

services. It directs the SSA mail management program.

Section S1S.10 The Office of Publications and Logistics

Management--(Organization): The Office of Publications and Logistics

Management, under the leadership of the Associate Commissioner for

Publications and Logistics Management, includes:

A. The Associate Commissioner for Publications and Logistics

Management (S1S).

B. The Deputy Associate Commissioner for Publications and Logistics

Management (S1S).

C. The Immediate Office of the Associate Commissioner for

Publications and Logistics Management (S1S).

D. The Office of Receiving, Storage and Issue (S1SC).

E. The Office of Property Management (S1SE).

F. The Office of Supply Management (S1SG).

G. The Office of Logistics Planning and Process Control (S1SH).

H. The Office of Publications Management (S1SJ).

I. The Office of Library, Records and Reprographics (S1SK).

J. The Office of Printing Operations (S1SL).

K. The Office of Mail Management (S1SM).

Section S1S.20 The Office of Publications and Logistics

Management--(Functions):

A. The Associate Commissioner for Publications and Logistics

Management (S1S) is directly responsible to the Deputy Commissioner for

Finance, Assessment and Management for carrying out OPLM's mission and

provides general supervision to the major components of OPLM.

B. The Deputy Associate Commissioner for Publications and Logistics

Management (S1S) assists the Associate Commissioner in carrying out

his/her responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for

Publications and Logistics Management (S1S) provides the Associate

[[Page 22107]] Commissioner with staff assistance on the full range of

his/her responsibilities.

D. The Office of Receiving, Storage and Issue (S1SC).

1. Directs the supply program nationwide by managing the operations

of SSA warehousing facilities, including the control and maintenance of

stock, the receipt, storage and issuance of forms, publications,

supplies and equipment for use, and conducts ongoing inventories and

investigates discrepancies at all sites.

2. Provides transportation services including chauffeur service for

the SSA Executive Staff and shuttle service for employees between SSA

headquarters and other buildings in the Washington/Baltimore

metropolitan areas.

3. Prepares and administers maintenance contracts and services for

all SSA equipment and maintains adequate stock of repair parts for in-

house emergency repair.

4. Performs all electrical preparations for SSA ceremonies;

provides carpentry services for all SSA occupied buildings in the

Baltimore/Washington area; exercises procurement authority to provide

parts, services and maintenance for all SSA equipment; and maintains

all equipment inventory history and records.

E. The Office of Property Management (S1SE).

1. Oversees all policy and procedures pertaining to the

acquisition, utilization, accountability, transfer and disposal of SSA

personal property. Manages and maintains the SSA Property

Accountability System and the Property Management Officer/Custodial

Officer network for the effective control of all SSA sensitive,

accountable, and personalized personal property assets. Provides SSA's

liaison for all personal property activities with other Federal, State

and local agencies, as well as commercial and civic organizations.

Represents SSA's interest in the acquisition, transfer and disposal of

personal property.

2. Oversees the acquisition and installation of modular/systems

furniture in SSA offices nationwide; acts as technical expert; plans,

coordinates and implements studies and surveys related to providing

necessary ergonomic furniture and equipment to support SSA employees;

plans coordinates and implements studies and surveys to access the

variety of ergonomic furniture previously purchased and new furniture

available to SSA offices; and provides expert technical advice and

consultative services to the SSA Executive Staff and to major

headquarters and regional components.

3. Responsible for all financial management and contracting

activities performed within the scope of the Interagency Agreement with

the Federal Prison Industries. Maintains audit trails for all expenses

incurred during and after furniture installation.

F. The Office of Supply Management (S1SG).

1. Responsible for the development of policies, procedures and

directives in support of SSA supply management program. Ensures that

Agency's printing requests and justified requisitions are processed

timely for all necessary forms, publications, office supplies and

instructional materials.

2. Monitors Agencywide stock items usage for making proper stock

replenishment and to initiate scheduled shipments timely through the

Direct Delivery Program, and oversees the replenishment of warehouse

stock for headquarters' use, emergencies, etc.

3. Manages the direct delivery program of scheduled shipments to

field components of major use forms, publications and supplies;

evaluates all supply proposals; monitors warehouse availability of on-

hand training materials to accommodate periodic changes to training

schedules and course material configurations; and develops and oversees

common expense supply budget.

G. The Office of Logistics Planning and Process Control (S1SH).

1. Responsible for the overall management and control of automatic

data processing resources which support SSA's centralized Supply and

Property Accountability Systems; coordinates with financial/

administrative components governmentwide on major systems management

projects and studies; and is the primary systems planning, development,

and execution component within the Office of the Deputy Commissioner.

2. Responsible for the collection, validation, process, and control

of SSA-wide requisitions for expendable supplies and supports special

service programs for processing field and headquarters routine and

emergency supply requests and planned training class orders.

H. The Office of Publications Management (S1SJ).

1. Directs a comprehensive SSA-wide forms control, publication and

distribution management program, including forms and publications

design, photocomposition and electronic information dissemination

(electronic publishing, on-line publishing/services, electronic

reference materials and CD-ROM and multi-media production and delivery)

and provides SSA-wide special media services for visually impaired

employees.

2. Responsible for administering the regulatory and procedural

requirements governing SSA's collection of information from the public,

stemming from the Paperwork Reduction Act and providing liaison

services with the Office of Management and Budget and coordinates the

Agency Administrative Instructions Manual System for the printing,

clearance and issuance of policy, standards and procedural

instructions.

3. Coordinates and directs a comprehensive printing management

program and administers the procurement of all SSA printing needs;

prepares the Agency's Comprehensive Printing Program Plan report for

the Joint Committee on Printing; and provides liaison on policy and

procedures.

4. Plans, directs and administers the SSA mail policy program,

including developing policy and procedures for more efficient Agency

mail processing methodologies and administers Agencywide mail

management contracts. Provides liaison with the United States Postal

Service in all national level mail management and operational policy

negotiations and activities.

I. The Office of Library, Records and Reprographics (S1SK).

1. Directs, develops and maintains an Agencywide library and

information service at SSA headquarters and nationwide. Provides on-

line information on subjects relating to SSA programs and their

operations in a variety of media.

2. Directs, develops and maintains a records management program.

Develops policy and procedures regarding the retention and disposition

of SSA's program and administrative records, administrative filing

systems and equipment utilization, administrative correspondence,

electronic records and vital records. Coordinates records storage and

maintenance activities.

3. Directs, develops and maintains a reprographics management

program. Develops Agencywide reprographic policy and procedures,

manages the nationwide complement of SSA's reprographic equipment; and

represents SSA in activities and negotiations with reprographic vendors

and government officials at the General Services Administration.

J. The Office of Printing Operations (S1SL).

1. Provides SSA in-house printing services for short turnaround

work [[Page 22108]] which cannot be procured commercially.

2. Provides coordination, technical advice and guidance to Agency

components on SSA's in-house printing operation.

K. The Office of Mail Management (S1SM).

1. Plans, directs and coordinates the SSA mail handling program,

including the receipt, processing and dispatch of all incoming and

outgoing United States Postal Service mail for SSA headquarters.

Provides inter-office mail service for SSA headquarters and priority

delivery service in Washington, D.C.

2. Administers oversight of necessary contracts such as the

internal mail messenger service. Consolidates and processes outgoing

mail from headquarters to district offices, branch offices, program

service centers and regional offices.

3. Processes computer-generated priority notices to SSA

beneficiaries nationwide, using high-speed equipment to fold, insert

and label mailings.

This statement amends part S of the Statement of the Organization,

Functions and Delegations of Authority which covers the Social Security

Administration (SSA). Notice is given that Chapter S2 for the Office of

the Deputy Commissioner for Operations is being amended to reflect

internal organizational realignments and the deletion of all references

to the Department of Health and Human Services as the parent agency of

SSA. The following material replaces Chapter S2 in its entirety.

Chapter S2--Office of the Deputy Commissioner, Operations

S2.00 Mission

S2.10 Organization

S2.20 Functions

Section S2.00 The Office of the Deputy Commissioner, Operations--

(Mission): The Office of the Deputy Commissioner, Operations (ODCO)

directs and manages central office and geographically dispersed

operations installations. It oversees regional operating program,

technical, assessment and program management activities. It directs

studies and actions to improve the operational effectiveness and

efficiency of its components. It promotes systems and operational

integration and defines user needs in the strategic planning process.

It determines automation support for Operations components. This office

defines user concerns in the development of operational and

programmatic specifications for new and modified systems, evaluations

and implementation phases.

Section S2.10 The Office of the Deputy Commissioner, Operations--

(Organization): The Office of the Deputy Commissioner, Operations,

under the leadership of the Deputy Commissioner, Operations, includes:

A. The Deputy Commissioner, Operations (S2).

B. The Assistant Deputy Commissioner, Operations (S2).

C. The Immediate Office of the Deputy Commissioner, Operations

(S2A).

1. The Senior Advisor to the Deputy Commissioner, Operations (S2A-

2).

D. The Office of the Central Records Operations (S2B).

E. The Office of Disability and International Operations (S2H).

F. The Office of the Regional Commissioner (S2D).

G. The Office of Public Service and Operations Support (S2N).

H. The Office of Telephone Services (S2Q).

I. The Office of Automation Support (S2L).

Section S2.20 The Office of the Deputy Commissioner, Operations--

(Functions):

A. The Deputy Commissioner, Operations (S2) is directly responsible

to the Commissioner for carrying out the ODCO mission and providing

general supervision to the major components of ODCO.

B. The Assistant Deputy Commissioner Operations (S2) assists the

Deputy Commissioner in carrying out his/her responsibilities and

performs other duties as the Deputy Commissioner may prescribe.

C. The Immediate Office of the Deputy Commissioner, Operations

(S2A) provides the Deputy Commissioner with staff assistance on the

full range of his/her responsibilities.

1. The Senior Advisor to the Deputy Commissioner, Operations (S2A-

2) assists the Deputy Commissioner on a wide variety of special

management issues affecting Agency operations and the delivery of SSA

programs to the public.

D. The Office of Central Records Operations (S2B) provides

executive direction and leadership for the nationwide establishment and

maintenance of basic records supporting Social Security programs. It

manages centralized records operations and a stand alone data

operations center (DOC). The Office receives and processes Social

Security earnings reports from private and governmental employers and

adjustments or corrections to posted earnings items. The Office

maintains records of SSA enumeration and earnings records in microfilm,

magnetic tape and disc form and maintains an ongoing data exchange

activity with the Treasury Department on the compilation and

verification of individual earnings data.

E. The Office of Disability and International Operations (S2H)

provides executive direction and leadership to centralized disability

and foreign claims operations. It directs the processing of claims

under disability and Black Lung Benefits programs and maintains

beneficiary rolls. It directs the review of initial and reconsidered

determinations of disability excluded from State agency jurisdiction

and directs the authorization of disability claims not authorized by

District Offices (DOs) at the initial, reconsideration and other appeal

levels. It directs the development, adjudication, authorization of

payment or disallowance of claims for Retirement, Survivors and

Disability Insurance (RSDI) benefits filed by persons in foreign

countries; determines eligibility for Medicare on related claims; and

determines entitlement to benefits based on international Social

Security agreements. It determines whether and when eligibility or

payments should be terminated, suspended, continued, increased or

reduced in amount. Recovers or waives recovery of amounts incorrectly

paid to beneficiaries. It serves as liaison on operational issues which

affect the administration of the United States Social Security program

abroad, with the Department of State, other Federal agencies, agencies

of foreign governments and private organizations.

F. The Office of the Regional Commissioner (S2D) serves as the

principal SSA component at the regional level and ensures effective SSA

interaction with other Federal agencies in the regions, State welfare

agencies, State Disability Determination Services (DDS) and other

regional and local organizations. The Office provides regional program

leadership and technical direction for the RSDI programs, the Black

Lung Benefits program and the SSI program. It issues regional operating

policy and procedures for these programs. It directs a regionwide

network of Field Offices (FOs), Teleservice Centers (TSCs) and in the

regions where present, Program Service Centers (PSCs). The Office

manages and coordinates SSA regional operations. It provides overall

management direction for the provision of personnel services and

administrative support to SSA regional components. It establishes

regional priorities and issues [[Page 22109]] policy directives

consistent with national program objectives, operational requirements

and systems; and implements a regional SSA public affairs program. The

Office maintains a broad overview of administrative operations of the

ROs of SSA, the Office of Hearings and Appeals (OHA) and the DOC to

ensure effective coordination of SSA activities at the regional level.

G. The Office of Public Service and Operations Support (S2N)

provides operations analysis, program support, service to the public

and employee services for the Deputy Commissioner, Operations (DCO),

and conducts studies and analyses. Provides broad operations support to

FOs, TSCs, PSCs, the Office of Disability and International Operations

(ODIO) and the Office of Central Records Operations (OCRO). OPSOS also

integrates operational delivery of public services under the RSDI, SSI

and health insurance (HI) programs for domestic beneficiaries and

delivery of RSDI program services to foreign beneficiaries. Provides

broad operations support to the maintenance of the basic earnings data

which support the Social Security programs. Conducts activities

associated with the overall effectiveness and efficiency of the DCO

components. Directs and coordinates internal management support

functions to ensure effective position management, workforce

utilization and management analysis and planning. Directs the overall

DCO budget process. Plans, implements, manages and assesses the

interrelated duties of delivering SSA program and related services to

the public.

H. The Office of Telephone Services (S2Q) plans, implements,

operates and evaluates SSA's telephone service to the public delivered

by the national 800 Number and SSA FOs. Plans and conducts studies,

pilots and analyses of 800 Number and FO telephone operations to assess

and improve the service provided. Provides direct support to 38 TSCs

and approximately 1,300 FOs, including developing and communicating

uniform operating policies and procedures. Maintains close, effective

working relationships with SSA policy, program and administrative

components, with other Federal agencies and with vendors which have

important roles in the delivery and evaluation of SSA's telephone

service to the public. Manages SSA's national 800 Number network

operation, designs and administers call routing plans, continuously

monitors call handling and adjusts routing to handle emergency

situations and to maximize call answering effectiveness and efficiency.

I. The Office of Automation Support (S2L) is responsible for

integrating service delivery and employee concerns with modern

technology. It determines and defines DCO requirements for software and

hardware support. OAS directs user evaluations of new technology

assuring that technology meets DCO needs and coordinates all

implementation activities. OAS develops, implements and administers

evaluative tools for hardware purchases and software development.

Assures that the most recent technology is integrated into the

operations of all DCO components.

Subchapter S2B--Office of Central Records Operations

S2B.00 Mission

S2B.10 Organization

S2B.20 Functions

Section S2B.00 The Office of Central Records Operations--

(Mission): The Office of Central Records Operations (OCRO) provides

executive direction and leadership for the nationwide establishment and

maintenance of basic records supporting Social Security programs. It

manages centralized records operations and a stand alone DOC. The

Office receives and processes Social Security earnings reports from

private and governmental employers and adjustments or corrections to

posted earnings items. The Office maintains records of SSA enumeration

and earnings records in microfilm, magnetic tape and disc form and

maintains an ongoing data exchange activity with the Treasury

Department on the compilation and verification of individual earnings

data.

Section S2B.10 The Office of Central Records Operations--

(Organization): The Office of Central Records Operations, under the

leadership of the Director, OCRO, includes:

A. The Director, Office of Central Records Operations (S2B).

B. The Immediate Office of the Director, Office of Central Records

Operations (S2B).

C. The Division of Certification and Coverage (S2BA).

D. The Division of Earnings and Adjustments (S2BC).

E. The Division of Operations Support (S2BE).

F. The Data Operations Center (S2B-F6).

Section S2B.20 The Office of Central Records Operations--

(Functions):

A. The Director, OCRO (S2B) is directly responsible to the Deputy

Commissioner, Operations for carrying out OCRO's mission and managing

its respective components.

B. The Immediate Office of the Director, OCRO (S2B) provides

internal operations and management analysis staff support and

assistance to the Director and all OCRO components.

C. The Division of Certification and Coverage (S2BA).

1. Answers inquiries about earnings records, including earnings

discrepancies; investigates and adjusts incorrectly reported earnings

items; and resolves discrepancies where SSA's records disagree with

individual allegations of services rendered or remuneration received.

2. Certifies earnings record data to DOs and PCs for use in the

adjudication of RSDI cases.

3. Reviews determinations on correctness of earnings data,

coverage, increment years, total earnings, closing dates, primary

insurance amounts and, in disability cases, determinations as to

whether work requirements are met. Makes these determinations when

needed.

4. Makes determinations as to coverage under the Social Security

Act, as amended, of services performed by employees or self-employed

individuals in earnings disagreement cases if a claim for benefits has

not been filed.

5. Maintains files of microfilmed employer wage reports, self-

employed income reports, detailed earnings listings and a file of

earnings reported incorrectly or incompletely by employers or by self-

employed individuals.

D. The Division of Earnings and Adjustments (S2BC).

1. Corresponds with employers and the Internal Revenue Service

about the correction and processing of employer wage reports and self-

employment income reports.

2. Investigates and corrects, as necessary, improperly reported

earnings items.

3. Investigates and resolves magnetic media annual wage reporting

(AWR) exception output.

4. Maintains control of pre-tax year 1987 agreements with State and

interstate entities and modifications of these agreements and reviews

wage statements submitted for State and interstate entity employees.

5. Ensures that Supplemental Security Income payments are

interfaced with various external payment programs such as the Veterans

Administration, the Railroad Retirement Board, the Office of Personnel

Management and the Department of Defense.

E. The Division of Operations Support (S2BE).

1. Receives, converts and processes AWR data submitted on magnetic

media [[Page 22110]] for input to the central computer complex at SSA

headquarters.

2. Provides programming, scheduling and operating support for the

automated processing of operational, administrative, management and

statistical computer programs for OCRO and other SSA components.

Develops technical requirements for information reporting systems.

Maintains the OCRO magnetic tape library.

3. Provides internal mail, central microfilm storage and retrieval

services to OCRO.

4. Procures and maintains contracts for microphotographic services

for SSA. Maintains master copies of basic systems and microfilm records

to ensure continuous operations should records be destroyed.

Reproduces, on film, records for current use and for preservation of a

variety of employee and employer records.

F. The Data Operations Center (S2B-F6)

1. Receives, examines and processes annual wage reports and other

SSA program data through imaged-base data capturing and

telecommunications systems for input to the central computer complex at

SSA headquarters.

2. Performs electronic editing, validating and balancing functions

related to the processing of source data and transmits products to the

SSA headquarters computer complex for processing in a timely manner.

3. Contacts beneficiaries, representative payees, district office

and program service center personnel to resolve post-eligibility

systems exceptions output.

4. Serves as the central repository for all SSI folders.

Subchapter S2D--Office of the Regional Commissioner

S2D.00 Mission

S2D.10 Organization

S2D.20 Functions

Section S2D.00 The Office of the Regional Commissioner--(Mission):

The Office of the Regional Commissioner (ORC) serves as the principal

SSA component at the regional level and assures effective SSA

interaction with other Federal agencies in the regions; State welfare

agencies; State Disability Determination Services (DDSs); and other

regional and local organizations. The Office provides regional program

leadership and technical direction for the RSDI programs, the Black

Lung Benefits program and the SSI program. It issues regional operating

policy and procedures for these programs and evaluates program

effectiveness. It implements national operational and management plans

for providing SSA service to the public, and directs a regionwide

network of FOs, TSCs and where present, PSCs. The Office manages and

coordinates SSA regional operations. It provides overall management

direction for the provision of personnel services and administrative

support to SSA regional components. It establishes regional priorities

and issues policy directives consistent with national program

objectives, operational requirements and systems and implements a

regional SSA public affairs program. The Office maintains a broad

overview of administrative operations of the ROs of SSA's OHA and the

DOC to ensure effective coordination of SSA activities at the regional

level.

Section S2D.10 The Office of the Regional Commissioner--

(Organization): The Office of the Regional Commissioner, under the

leadership of the Regional Commissioner, includes:

A. The Regional Commissioner (S2D1-S2DX).

B. The Deputy Regional Commissioner (S2D1-S2DX).

C. The Immediate Office of the Regional Commissioner (S2DB-S2DX).

D. The Office of the Assistant Regional Commissioner for Program

Operations and Systems (S2D1B-S2DXB).

E. The Office of the Assistant Regional Commissioner for Field

Operations (S2D14-S2DX4).

F. The Office of the Assistant Regional Commissioner for Management

and Budget (S2D17-S2DX7).

G. The Office of the Assistant Regional Commissioner for Processing

Center Operations (S2D25,35,45,55,75,95).

Section S2D.20 The Office of the Regional Commissioner--

(Functions):

A. The Regional Commissioner (S2D1-S2DX) is directly responsible to

the Deputy Commissioner, Operations, for carrying out the Regional

Commissioner's (RC) mission and managing the respective SSA regional

organizations.

B. The Deputy Regional Commissioner (S2D1-S2DX) assists the

Regional Commissioner in carrying out his/her responsibilities, and

performs other duties as the Regional Commissioner may prescribe.

C. The Immediate Office of the Regional Commissioner (S2D1-S2DX)

provides the Regional Commissioner with high-level staff assistance on

the full range of his/her responsibilities. It also furnishes staff

support for the civil rights, equal opportunity and external affairs

functions.

D. The Office of the Assistant Regional Commissioner for Program

Operations and Systems (S2D1B-S2DXB).

1. Provides program leadership and technical direction for the

RSDI, SSI and Black Lung Benefits programs in the region. Issues

regional operating policies and procedures necessary to ensure

implementation of national policies for these programs. Establishes and

maintains a field visit program covering DDSs, FOs, TSCs and PSCs to

determine the effectiveness of RSDI, SSI and Black Lung Benefits

program policies and procedures, and to provide technical assistance in

the resolution of operational problems relating to these programs.

Evaluates RSDI, SSI and the Black Lung Benefits program effectiveness

in the region.

2. Assists DDSs in developing their operating budgets, reviews

these budgets with the Assistant Regional Commissioner for Management

and Budget and submits recommendations on the acceptability of DDS

budgets to the RC. Manages a comprehensive review and analysis program

covering DDS operations.

3. Plans, directs and coordinates regional activities concerning

Social Security coverage agreements between SSA and State or interstate

entities; carries out negotiations with State or interstate authorities

on the content of these agreements; makes recommendations to final

approving officials regarding the execution of new coverage agreements,

modifications in existing agreements, or the termination of agreements;

and processes requests for further extensions, or extensions for more

than 1 year, of time limits for assessments, credits or refunds of

amounts due.

4. Negotiates and maintains agreements with States covering the

administration of optional State SSI supplementation, mandatory minimum

State SSI supplementation and Medicaid eligibility determinations.

Evaluates and monitors State budgets necessary to carry out these

agreements and maintains ongoing dialogues with States on SSI program

issues in such areas as adjustment levels, hold harmless provisions,

operational aspects of the Food Stamp program, social service referral

practices, etc. Directs the preparation of regional operations

instructional material necessary to implement agreements negotiated

with the States.

5. Oversees SSA regional automated data processing (ADP) systems

and automated processing operations, ensures their effectiveness and

carries out an ongoing regional systems [[Page 22111]] planning program

to ensure effective integration of regional operating and management

systems. Coordinates and monitors regional implementation of major

changes to national systems on behalf of SSA's Central Office

components dealing with systems activities.

6. Conducts operational analyses and provides support to regional

operations management in the resolution of operational, procedural and

systems problems. Consolidates, reviews and arranges for the

distribution of regional program instructions and systems instructional

material developed at the regional level. Coordinates with

Rehabilitation Services Administration and other agencies to attain

disability insurance (DI), Black Lung Benefits and SSI program goals.

Maintains relationships with professional medical organizations,

interacts with outside groups representing program interests or

concerns and consults with representatives of community and private

organizations on operational matters.

E. The Office of the Assistant Regional Commissioner for Field

Operations (S2D14-S2DX4).

1. Provides leadership, guidance and direction FO's and TSC's.

2. Ensures the consistency of field operations in the region with

national and regional policies and procedures and is accountable for

the effectiveness of these operations.

F. The Office of the Assistant Regional Commissioner for Management

and Budget (S2D17-S2DX7).

1. Furnishes leadership and support to SSA regional operations

components in the areas of financial, workpower, and organization

management and other areas of management concern.

2. Develops regional management policies, procedures and guidelines

consistent with prevailing Federal and SSA requirements and objectives.

Guides and controls regional administrative management operations and

administrative practices. Evaluates component performance and needs in

these areas to ensure effective and economical use of available

resources and takes appropriate action on behalf of the RC to remedy or

correct any inefficiencies or undesirable practices uncovered in

administrative management operation.

3. Furnishes financial management staff expertise and professional

judgments required to compile and recommend effective regional/State

operating budgets.

4. Coordinates regional operations administrative management issues

and concerns with SSA headquarters and other Federal-regional

authorities.

5. Carries out the SSA regional security program.

G. The Office of the Assistant Regional Commissioner for Processing

Center Operations (S2D25,35,45,55,75,95) (located in the six regions

containing PSCs).

1. Reviews and authorizes payment or disallows claims for RSDI

benefits and HI entitlement; certifies RSDI benefit amounts to the

Treasury Department for payment; and maintains RSDI benefit and HI

records.

2. Determines whether and when eligibility or payments should be

terminated, suspended, continued, increased or reduced in amount and

reconsiders determinations on initial claims and continuing

eligibility.

3. Maintains RSDI payment rolls; recovers or waives recovery of

amounts incorrectly paid to RSDI beneficiaries; receives, records and

deposits Supplemental Medical Insurance (SMI) premium and overpayment

refunds; and makes representative payee determinations and processes

related accountability reports.

4. Answers inquiries about individual RSDI cases and claims

determinations and ensures expeditious processing of actions where

inquiries indicate claimant hardship.

5. Receives and coordinates computer programs and exceptions on

case processing. Maintains accounting controls and ensures, by sample

audit, that magnetic tape records reflect actual authorized payment

actions.

6. Coordinates PSC operations with the other components within ORC,

other SSA components, the Railroad Retirement Board, the Veterans

Administration, the United States Postal Service and other Federal

agencies as required.

Subchapter S2H--The Office of Disability and International Operations

S2H.00 Mission

S2H.10 Organization

S2H.20 Functions

Section S2H.00 The Office of Disability and International

Operations--(Mission): The Office of Disability and International

Operations (ODIO) provides executive direction and leadership to

centralized disability operations that process claims under disability

and Black Lung Benefits programs and maintain beneficiary rolls. It

directs the review of initial and reconsidered determinations of

disability excluded from State agency jurisdiction, and directs the

authorization of disability claims not authorized by DOs at the

initial, reconsideration and other appeal levels. It responds to public

and congressional correspondence on disability operations issues. It

directs the development, adjudication, authorization of payment or

disallows claims for RSDI benefits filed by persons in foreign

countries; determines eligibility for HI and SMI on related claims; and

determines entitlement to benefits based on international Social

Security agreements. It determines whether and when eligibility or

payments should be terminated, suspended, continued, increased or

reduced in amount and recovers or waives recovery of amounts

incorrectly paid to beneficiaries. It serves as liaison on operational

issues which affect the administration of the United States Social

Security program abroad, with the Department of State, other Federal

agencies, agencies of foreign governments and private organizations.

Section S2H.10 The Office of Disability and International

Operations--(Organization): The Office of Disability and International

Operations, under the leadership of the Director, includes:

A. The Director, The Office of Disability and International

Operations (S2H).

B. The Deputy Director, The Office of Disability and International

Operations (S2H).

C. The Immediate Office of the Director, The Office of Disability

and International Operations (S2H).

1. The Organizational Planning, Analysis and Review Staff (S2H-2).

D. The Office of Disability Operations (S2HA).

1. The Process Divisions (S2HA1,2,3,4).

E. The Office of International Operations (S2HB).

1. The International Process Division (S2HB1).

2. The International Operations and Totalization Staff (S2HB3).

F. The Office of Support Services (S2HC).

1. The Division of Management Support (S2HC1).

2. The Division of Operations Support (S2HC2).

Section S2H.20 The Office of Disability and International

Operations--(Functions):

A. The Director, The Office of Disability and International

Operations (S2H) is directly responsible to the Deputy Commissioner,

Operations, for carrying out ODIO's mission and managing its respective

components.

B. The Deputy Director, Office of Disability and International

Operations (S2H) assists the Director, Office of

[[Page 22112]] Disability and International Operations in carrying out

his/her responsibilities and performs other duties as the Director may

prescribe.

C. The Immediate Office of the Director, Office of Disability and

International Operations (S2H) provides internal organizational

planning, analysis and review, staff support and assistance to the

Director and all ODIO components.

1. The Organizational Planning, Analysis and Review Staff (S2H-2).

a. Conducts operations analysis and provides support to the

Director of Disability and International Operations in the resolution

of operational and procedural problems.

b. Directs the development of long-range systems planning for ODIO

and evaluates ongoing systems requirements.

c. Analyzes office automation activities and systems operations,

and recommends enhancements to improve capabilities. Evaluates systems

changes prior to implementation and conducts postimplementation

analysis.

d. Oversees procurement of ADP hardware and software for ODIO.

e. Provides technical advice and information to managers and

employees in ODIO on systems development and changes that affect

operations.

D. The Office of Disability Operations (ODO) (S2HA) plans, directs

and coordinates activities related to the processing and maintenance of

domestic disability claims for individuals under age 59, and for Black

Lung and End Stage Renal Disease cases under the jurisdiction of the

component. It directs activities related to continuing disability

reviews of Title XVI and concurrent Title II/XVI claims under section

1619. It has responsibility for processing initial claims allowed at

the administrative law judge and other appellate levels for disability

claims under the jurisdiction of the component.

1. The Process Divisions (S2HA1,2,3,4).

a. Make initial determinations of disability and reconsider

disability determinations of claims excluded from State agency

jurisdiction. Make determinations of continuing disability entitlement.

b. Make determinations of entitlement or eligibility to primary or

auxiliary benefits, and authorize allowance or disallowance of

disability claims not authorized by district offices and reconsider

those cases appealed for issues other than the existence of disability.

Make representative-payee determinations, process representative-payee

accountability reports, approve the payment and amount of attorney fees

and offset disability insurance benefits due to previous SSI payments.

c. Implement, adjust, suspend and terminate benefits and prepare

benefit payment data for introduction into the computer system; process

all actions to maintain beneficiary payment rolls; recover or waive

recovery of amounts incorrectly paid to beneficiaries, prepare and

release award certificates, denial letters and other claims-related

notices; and maintain the files of disability claim folders.

d. Answer inquiries regarding individual cases and ensure

expeditious processing of actions where claimant hardship is indicated.

e. Contact outside Federal/State components such as the Department

of Labor, Railroad Retirement Board, Workers' Compensation Commissions

and other SSA components, as necessary, to resolve disability claims

actions.

E. The Office of International Operations (OIO) (S2HB) serves as

liaison with the Department of State, other Government agencies and SSA

components on matters pertaining to the administration of the program

abroad. It directs the Social Security representatives stationed

overseas, appraises the role of foreign service posts in administering

the Social Security program abroad and conducts special studies to

evaluate the overseas program. Has responsibility for the operational

implementation of totalization agreements. Negotiates operational

accords and procedures with foreign Social Security agencies for the

implementation of agreements. Develops requirements for totalization

processing. OIO plans, directs and coordinates activities pertinent to

development and processing of foreign claims. Directs the processing of

postentitlement actions. Assures the proper application of tax

liability to benefit payments abroad and is the focal point for debt

management activities in the foreign sector. Directs the processing of

sensitive and controlled correspondence related to the program abroad.

It directs the reconsideration of claims for benefits filed by persons

overseas and the approval of fees for attorney and other

representatives. It directs a variety of State agency type functions

for disability claims filed abroad such as the development and

adjudication of initial claims, continuing disability reviews and other

disability benefits issues.

1. The International Process Division (S2HB1).

a. Develops and adjudicates Retirement, Survivors and Disability

Health Insurance (RSDHI) claims, and makes decisions on continuing

eligibility for persons living in foreign countries. This includes

cases filed under the totalization agreements.

b. Determines health insurance eligibility and proper payees for

beneficiaries; makes decisions regarding recovery of overpayments;

processes nonreceipt allegations and congressional, critical, hardship

and controlled correspondence and cases; performs material associations

and record maintenance activities; and types notices and other

correspondence.

c. Processes requests for Social Security numbers from individuals

residing in foreign countries.

d. Provides translation services to SSA, including translation of

program material for foreign visitors, materials relating to foreign

pension systems, documents and other materials required to process

foreign claims and some domestic claims.

e. Reconsiders determinations on claims for benefits filed by

persons living in foreign countries and prepares claims material for

appealed cases. Reconsiders certain adverse claims involving benefits

for persons in foreign countries. Approves fees for attorneys and other

representatives of claimants outside the United States.

f. Makes findings of administrative finality. Determines proper

application of regulations governing the disclosure of confidential

records.

g. Performs functions similar to domestic State agencies related to

the determination of entitlement to, and processing of, foreign

disability claims. Includes the development and review of medical

evidence and other factors required for the adjudication of initial

claims.

h. Processes continuing disability reviews for foreign

beneficiaries.

3. The International Operations and Totalization Staff (S2HB3).

a. Provides liaison with the Department of State and other

Government agencies to ensure SSA operations, systems and

administrative policies and procedures are correctly carried out as

they affect the Social Security program overseas.

b. Evaluates and provides direction and guidance to the Social

Security representatives stationed overseas, and ensures that necessary

administrative support is provided to carry out SSA's mission abroad.

c. Furnishes information on Social Security foreign program matters

and concerns to other SSA components, other Government agencies,

Members of Congress and the public. Designs and conducts validation and

other special [[Page 22113]] studies to foster integrity in the Social

Security program overseas.

d. Oversees the operational implementation of totalization

agreements. Participates in negotiations with foreign government

representatives and negotiates operational accords and procedures with

foreign Social Security agencies.

e. Prepares forms and procedures for the ODIO and foreign service

post employees, and participates with the Office of International

Policy (OIP) in the development of district office instructions,

applications, notices, public information materials and systems

requirements for totalization processing, and continually evaluates the

processing of cases under existing agreements.

F. The Office of Support Services (OSS) (S2HC) plans, directs and

coordinates support activities for ODIO in a broad range of essential

administrative areas including: personnel and organization management,

labor and employee relations, budget and facilities management,

managerial, technical and clerical training, integrity and security. It

is responsible for ADP hardware and software support activities for

ODIO. OSS directs ODIO liaison between the Office of Systems Operations

and the Department of the Treasury to ensure timely benefit payments.

It ensures delivery, distribution and dispatch of mail for ODIO, and

oversees ODIO's folder and record control operation.

1. The Division of Management Support (S2HC1).

a. Provides administrative support services to the Director, ODIO;

the Director, Disability Operations; and the Director, International

Operations in such areas as:

--Budget development and monitoring.

--Personnel management.

--Labor relations.

--Management information.

--Organization planning.

b. Develops and conducts ODIO-wide operational training and

employee development activities. Analyzes and evaluates training needs

and effectiveness. Ensures that required agency-level, other Government

agency and private vendor training is provided.

c. Performs independent reviews to detect and prevent employee and

beneficiary fraud. Plans, develops and implements ODIO's security

program and conducts security reviews. Reviews beneficiary fraud cases

and determines whether cases will be referred for prosecution.

Determines proper application of regulations governing the disclosure

of confidential records.

2. The Division of Operations Support (S2HC2).

a. Provides ADP hardware and software support for ODIO. Conducts

analyses relating to user software application development, contract

maintenance and equipment use.

b. Serves as SSA liaison with the Department of the Treasury to

ensure timely payments.

c. Integrates and controls benefit payment processing operations.

d. Delivers, distributes and dispatches mail for ODIO.

e. Oversees the ODIO folder and record control operations.

Identifies and resolves folder and record control problems and

coordinates case location activities.

f. Coordinates systems support services, health and safety matters,

laborer services, transportation activities, projects concerning the

maintenance and performance of capitalized equipment and other property

inventories, and provides input to budget submittals for furniture and

supplies.

Subchapter S2L--Office of Automation Support

S2L.00 Mission

S2L.10 Organization

S2L.20 Functions

Section S2L.00 The Office of Automation Support--(Mission): The

Office of Automation Support (OAS) ensures delivery of automation

support to meet end users' needs to deliver accurate, caring, efficient

public service while providing a favorable environment for OAS

employees. OAS is responsible for integrating service delivery and

employee concerns with modern technology. In concert with the Deputy

Commissioner for Systems (DCS), it determines and defines DCO

requirements for software and hardware support. OAS directs user

evaluations to ensure that technology meets DCO needs and coordinates

all implementation activities. Working with DCS, it ensures that the

most recent technology is integrated into the operations of all DCO

components.

Section S2L.10 The Office of Automation Support--(Organization):

The Office of Automation Support, under the leadership of the Associate

Commissioner for Automation Support, includes:

A. The Associate Commissioner for Automation Support (S2L).

B. The Deputy Associate Commissioner for Automation Support (S2L).

C. The Immediate Office of the Associate Commissioner for

Automation Support (S2L).

D. Software Implementation Process Team (S2LA).

E. Technology Support Process Team (S2LB).

Section S2L.20 The Office of Automation Support--(Functions):

A. The Associate Commissioner for Automation Support (S2L) is

directly responsible to the Deputy Commissioner, Operations for

carrying out OAS' mission and provides general supervision to the major

components of OAS.

B. The Deputy Associate Commissioner for Automation Support (S2L)

assists the Associate Commissioner in carrying out his/her

responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for

Automation Support (S2L) provides the Associate Commissioner with staff

assistance on the full range of his/her responsibilities.

D. Software Implementation Process Team (S2LA).

1. Works with the systems, policy, security, training and personnel

components during the development and implementation of all modernized

software to ensure that security, user and operational needs are

satisfied within DCO.

2. Works with DCO user components to define the operational

requirements for modernized software, training materials and procedural

support and helps shape the directions the Agency takes to meet these

needs.

3. In concert with DCS, ensures that functional requirements are

accurate, straightforward and efficient and support the mission of

providing high quality public service.

4. Evaluates with DCS and DCO users all modernized software and

support material prior to implementation to confirm that operational

requirements have been met and that effective and efficient audit and

security controls are in place to deter and detect improper systems

usage for fraudulent purposes.

5. Coordinates DCO user component software implementation

activities and provides help desk support for problem reporting,

analysis and remedial measures as well as providing procedural

clarification.

6. Works with DCS to monitor and support national software and

online and batch systems performance on behalf of the operational end

user to ensure that operational expectations and performance standards

are satisfied.

7. Develops and manages effective mechanisms to evaluate user

reaction to modernized software and support materials in order to help

define, shape [[Page 22114]] and refine future Agency approaches to

modernized software development.

8. Directs the activities of the Model District Office and Test

Processing Module, which are the major operational components for

testing and evaluating modernized software.

E. Technology Support Process Team (S2LB).

1. Serves as the focal point for user systems planning within

Operations. Working with DCS components, determines and defines the

technological hardware needs for the operational components and

promotes the acquisition, effective implementation and innovative usage

of this technology.

2. Identifies operational needs and works through DCS to evaluate

and promote the implementation of state-of-the-art technologies such as

imaging, storage and retrieval alternatives, and optical disk

capabilities that can modernize and streamline labor-intensive current

processes.

3. Provides leadership in the management of automated computer

processes resident in OCRO, ODIO, PSCs, FOs and the DOC and identifies

and defines support requirements, such as procedural and technical

training needs, to assure the smooth operation of those computer

processes.

4. Arranges with the appropriate technical staff in the systems

components to provide technical training when needed and provides

oversight in the management of operating software, version control and

scheduling of these local computer operations.

5. Through analytical and evaluative mechanisms it develops and

manages, the team ensures that modern technology serves the needs of

all DCO employees, including those employees with disabilities, that

fully participate in the accomplishment of their mission.

6. Supports field components in their efforts to integrate modern

technology into day-to-day work environments and articulates user needs

as the Agency moves into distributed processing platforms and office

automation/local intelligence arenas.

7. Assures that proper technical support, including procedural

instructions and comprehensive user training, is provided for these

distributive platforms, such as local area networks, where needed.

Subchapter S2N--Office of Public Service and Operations Support

S2N.00 Mission

S2N.10 Organization

S2N.20 Functions

Section S2N.00 The Office of Public Service and Operations

Support--(Mission): The Office of Public Service and Operations Support

(OPSOS) is responsible for providing operational/program support and

for conducting studies and analyses related to service to the public,

employee services and activities associated with financial management,

budget and management information. This Office provides broad

operations support to the FOs, TSCs, PSCs, the Office of Disability and

International Operations and the Office of Central Records Operations.

OPSOS is also responsible for integrating operational delivery of

public services under the RSDI, SSI and HI programs for domestic

beneficiaries and for the delivery of RSDI program services to foreign

beneficiaries. Additionally, this Office provides broad operations

support to the maintenance of the basic earnings data which support the

Social Security programs. It conducts studies, pilots and other

activities associated with the overall effectiveness and efficiency of

DCO components. It directs and coordinates internal management support

functions to ensure effective position management, workforce

utilization and management analysis and planning. It directs the

overall DCO budget process and plans, implements, manages and assesses

the interrelated duties of delivering SSA program and related services

to the public.

Section S2N.10 The Office of Public Service and Operations

Support--(Organization): The Office of Public Service and Operations

Support, under the leadership of the Associate Commissioner for Public

Service and Operations Support, includes:

A. The Associate Commissioner for Public Service and Operations

Support (S2N).

B. The Deputy Associate Commissioner for Public Service and

Operations Support (S2N).

C. The Immediate Office of the Associate Commissioner for Public

Service and Operations Support (S2N).

D. The Division of Service Delivery and Program Policy (S2NA).

E. The Division of Operations Management (S2NB).

F. The Division of Resource and Management Information (S2NC).

Section S2N.20 The Office of Public Service and Operations

Support--(Functions):

A. The Associate Commissioner for Public Service and Operations

Support (S2N) is directly responsible to the Deputy Commissioner,

Operations, for carrying out OPSOS' mission and provides general

supervision to the major components of OPSOS.

B. The Deputy Associate Commissioner for Public Service and

Operations Support (S2N) assists the Associate Commissioner in carrying

out his/her responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for Public

Service and Operations Support (S2N) provides the Associate

Commissioner with staff assistance on the full range of his/her

responsibilities. Ensures open and effective communication with

employees and Union representatives.

D. The Division of Service Delivery and Program Policy (S2NA).

1. Plans, develops or participates in the development of

operational policy and procedures to assure effective and efficient

implementation of national and international program activities in DCO.

2. Plans and implements studies designed to assess DCO's processing

activities and affected operational objectives to ensure appropriate

integration of new program policies.

3. Provides analysis and recommendations to the DCO regarding

legislative planning and implementation. Provides technical guidance to

DCO management and ensures integration of RSI, DI, SSI, and Medicare

policies and procedures.

4. Develops partnerships with other SSA components and the Health

Care Financing Administration to ensure effective program delivery

within operational constraints.

5. Provides operational support to the enumeration process.

6. Plans, directs and evaluates the quality of program activities

throughout operational components. Develops initiatives to improve the

quality of the claims, postentitlement and preclaims processes.

7. Participates with appropriate policy components in SSA to

provide clear, accurate and timely notices to the public and to fully

utilize automation to reduce the need for manually prepared notices.

8. Develops and recommends to DCO standards and practices for

national and international delivery of services. Plans, implements and

evaluates the full range of SSA's service to the public.

9. Establishes service delivery policies. Develops and evaluates

standards for measuring service to the public to ensure that quality,

efficient and compassionate service is provided.

10. Plans, conducts and evaluates public information/referral

programs to ensure Agency and other public and private services are

effectively provided to the community within the guidelines and

direction provided by the Agency. [[Page 22115]] Ensures SSA's public

affairs/information efforts are implemented effectively and efficiently

within DCO components.

11. Establishes policies and develops criteria on field office

accessibility (hours of service, size of field offices, type and

location of services, etc.).

12. Directs the planning, analysis and evaluation of field office

structure and develops innovative concepts for the future role of DCO

components, including improvements in service.

E. The Division of Operations Management (S2NB).

1. Plans and coordinates postentitlement cyclical workloads;

maintenance of beneficiary and earnings records; certification of

payment; and recoupment of overpayment processes impacting on DCO

components.

2. Plans, designs and implements studies and analyses to assess

payment processing activities and operational goals and objectives.

Plans and initiates new processing workflows for claims and

postadjudicative actions to ensure the most effective and efficient

program delivery to the public.

3. Establishes workload processing schedules ensuring efficient

sequences of interrelated workloads and recommends to DCO appropriate

priorities.

4. Coordinates operational processes with programs administered by

other government agencies such as Railroad Retirement Board, Treasury

Department, Internal Revenue Service, Veterans Administration, State

Department and the Administration on Aging.

5. Creates workflows and processes with systemic safeguards to

prevent errors and ensure a full audit trail for automated and paper

products.

F. The Division of Resource and Management Information (S2NC).

1. Performs a broad range of financial management, budget and

management information activities. Formulates, executes and monitors

component budgets and spending plans. Develops and monitors DCO's

operating budgets. Develops reprogramming recommendations for DCO

management consideration.

2. Analyzes and develops budget cost analyses based on Agency

constraints, initiatives and legislation. Analyzes budget data, program

cost allocations, operating program input, workload and productivity

information for the preparation of the annual budget.

3. Analyzes and monitors component productivity to determine

staffing requirements and ensure effective delivery of service.

Establishes component fulltime equivalents, workyears and dollar

allocations, including identification of reprogramming needs.

Distributes and monitors General Services Administration building

delegations.

4. Analyzes legislative, procedural and technological changes and

ensures appropriate resource allocations are provided to effectively

implement those changes. Plans and implements budgetary incentives/pay

reform projects.

5. Implements and maintains an integrated management information

system through studies and analyses which identify specific operating

areas to be measured and to control workloads. Identifies DCO

management needs and develops systems and methods to deliver the

timely, pertinent information that managers need to effectively manage

SSA's programs and delivery of service.

6. Analyzes data to identify trends which DCO management must

consider in developing plans for deployment of human and materiel

resources. Designs, develops and analyzes various weekly, quarterly and

annual management information reports.

7. Develops policies, procedures and standards for which DCO can

carry out its management activities in the areas of personnel, employee

relations, facilities, space, property management, etc.

8. Identifies training and career development needs of DCO

employees and ensures these needs are met. Assesses future training

needs as technology advances and plans and implements component career

enhancement programs to ensure employees have skills needed to plan and

prepare for these technological changes.

9. Within established guidelines, plans and oversees implementation

in DCO components of projects which improve employee environment and

well being (wellness/fitness, child care, elder care, office space/

furniture).

10. Plans, develops, implements and evaluates comprehensive

handicapped, Equal Employment Opportunity and affirmative employment

programs to ensure all employees are treated equitably.

11. Plans and implements effective management communication

networks to ensure employees are kept informed of Operations' and SSA's

initiatives as well as determining, evaluating and addressing employee

concerns.

12. Provides staff support to DCO in planning and providing

effective performance management/awards programs ensuring fair and

equitable treatment of all employees.

13. Develops innovative approaches to job restructuring/

enhancements from an Operations' perspective. Plans, develops,

implements and analyzes pilots and studies to enhance the quality of

the workforce.

Subchapter S2Q--Office of Telephone Services

S2Q.00 Mission

S2Q.10 Organization

S2Q.20 Functions

Section S2Q.00 The Office of Telephone Services--(Mission): The

Office of Telephone Services is responsible for planning, implementing,

operating and evaluating SSA's telephone service to the public

delivered by the national 800 Number and SSA FOs. The Office plans and

conducts studies, pilots and analyses of 800 Number and FO telephone

operations to assess and improve the service provided. The Office

provides direct support to 38 TSCs and approximately 1,300 FOs,

including developing and communicating uniform operating policies and

procedures. The Office maintains close, effective working relationships

with SSA policy, program and administrative components, with other

Federal agencies and with vendors which have important roles in the

delivery and evaluation of SSA's telephone service to the public. This

Office manages SSA's national 800 Number network operation, designs and

administers call routing plans, continuously monitors call handling and

adjusts routing to handle emergency situations and to maximize call

answering effectiveness and efficiency.

Section S2Q.10 The Office of Telephone Services--(Organization):

The Office of Telephone Services includes:

A. The Director of the Office of Telephone Services (S2Q).

B. The Deputy Director of the Office of Telephone Services (S2Q).

C. The Immediate Office of the Director of the Office of Telephone

Services (S2Q).

D. The Service Team (S2QA).

E. The Voice Network Team (S2QB).

Section S2Q.20 The Office of Telephone Services--(Functions):

A. The Director, Office of Telephone Services (S2Q) is directly

responsible to the DCO for carrying out the Office's mission relating

to the operation of SSA's national 800 Number and FO telephone service,

and provides general supervision to the major components in the Office.

B. The Deputy Director, Office of Telephone Services (S2Q) assists

the Director in carrying out his/her responsibilities and performs

other duties as the Director may prescribe. [[Page 22116]]

C. The Immediate Office of the Office of Telephone Services (S2Q)

provides the Director with staff assistance over the full range of his/

her responsibilities.

D. The Service Team (S2QA).

1. Plans, designs, implements and evaluates studies of initiatives

related to the effective management, operation and future direction of

telephone services provided to the public by the national 800 Number

and FOs.

2. Provides leadership on SSA telephone service planning

initiatives for the Office of Operations.

3. Researches and evaluates the application of innovative concepts

and new technologies for SSA's public telephone services.

4. Designs, implements and maintains management information systems

for SSA telephone service delivery. Analyzes data, evaluates trends and

long-range needs and prepares executive level reports.

5. Evaluates and plans for implementation of legislative issues

that impact SSA's telephone service. Works with other SSA components,

other Federal agencies and vendors to ensure quality public telephone

services.

6. Plans, develops, implements and evaluates systematic measurement

processes to assess the operational effectiveness and efficiency of SSA

public telephone service operations.

7. Develops and maintains procedural guides, operational

instructions and training materials for TSC and FO employees providing

public telephone service.

8. Develops and evaluates plans for the effective utilization of

TSC and FO resources and equipment relating to delivery of telephone

services to the public.

9. Develops and evaluates operational telephone service quality

review policies. Evaluates telephone service delivery training needs to

ensure quality public service is provided.

E. The Voice Network Team (S2QB).

1. Plans, develops, implements and evaluates the effectiveness and

efficiency of the routing of 800 Number calls to the geographically

dispersed TSCs that provide 800 Number service.

2. Administers 800 Number call routing on a daily basis, making

necessary adjustments to ensure the best possible public telephone

service.

3. Develops and maintains an effective management information

system needed for the 800 Number operation and produces the required

reports. Analyzes the information to evaluate the routing of calls.

4. Identifies trends and/or patterns that impact 800 Number call

volumes and resource requirements. Projects call volumes and creates

staffing models and other techniques to determine future call-handling

capacity needs.

5. Analyzes the applicability of innovative concepts and

technologies to the national 800 Number and FO telephone service and

recommends ways to improve service.

6. Studies and evaluates the effectiveness of TSCs and overall SSA

800 Number network operations and FO telephone services and makes

recommendations for improving operations.

This statement amends part S of the Statement of the Organization,

Functions and Delegations of Authority which covers the Social Security

Administration (SSA). Notice is given that Chapter S4 for the Office of

the Deputy Commissioner Systems is being amended to reflect internal

organizational realignments and the deletion of all references to the

Department of Health and Human Services as the parent agency of SSA.

The following material replaces Chapter S4 in its entirety.

Chapter S4--Office of the Deputy Commissioner, Systems

S4.00 Mission

S4.10 Organization

S4.20 Functions

Section S4.00 The Office of the Deputy Commissioner, Systems--

(Mission): The Office of the Deputy Commissioner, Systems (ODCS)

directs the conduct of systems and operational integration and

strategic planning processes, and the implementation of a comprehensive

systems configuration management, data base management and data

administration program. Initiates software and hardware acquisition for

SSA and oversees software and hardware acquisition procedures, policies

and activities. Directs the development of operational and programmatic

specifications for new and modified systems, and oversees development,

validation and implementation phases.

Section S4.10 The Office of the Deputy Commissioner, Systems--

(Organization): The Office of the Deputy Commissioner, Systems, under

the leadership of the Deputy Commissioner, Systems, includes:

A. The Deputy Commissioner, Systems (S4).

B. The Assistant Deputy Commissioner, Systems (S4).

C. The Immediate Office of the Deputy Commissioner, Systems (S4C).

D. The Office of Systems Operations (S4E).

E. The Office of Systems Design and Development (S4G).

F. The Office of Systems Requirements (S4H).

G. The Office of Systems Planning and Integration (S4J).

H. The Office of Information Management (S4K).

I. The Office of Telecommunications (S4L).

Section S4.20 The Office of the Deputy Commissioner, Systems--

(Functions):

A. The Deputy Commissioner, Systems (S4) is directly responsible to

the Commissioner for carrying out the ODCS mission and providing

general supervision to the major components of ODCS.

B. The Assistant Deputy Commissioner, Systems (S4) assists the

Deputy Commissioner in carrying out his/her responsibilities, and

performs other duties as the Deputy Commissioner may prescribe.

C. The Immediate Office of the Deputy Commissioner, Systems (S4C)

provides the Deputy Commissioner with management support on the full

range of his/her responsibilities.

D. The Office of System Operations (OSO) (S4E) directs, manages and

coordinates the planning, acquisition, implementation, security,

operation and maintenance of SSA's computer systems operations. It

directs and coordinates the transition, implementation and operation of

current/ongoing operating systems support software, including

diagnostic software. OSO coordinates with the Office of

Telecommunications (OTC) in the design and implementation of the

critical interface between OTC's telecommunications facilities and

OSO's teleprocessing complexes. OSO interfaces with the Office of

Systems Design and Development (OSDD) and the Office of Information

Management (OIM) in the transition and implementation of redesigned

programmatic and administrative systems to progressively replace

existing application systems. It manages the computer operations

complex which process SSA's programmatic support, administrative,

management information (MI) and statistical application systems. OSO

conducts continuing assessments and engineering analyses of the

computer operations, as well as equipment performance analyses and

coordinates with OSDD the implementation of necessary improvements to

existing resources. It directs and coordinates the activities

associated with the planning, management, acquisition, procurement and

renewal of ADP equipment, software and technical services for SSA to

maintain operational systems and to prevent progressive deterioration.

OSO [[Page 22117]] develops, controls and implements operational plans

which include the preparing of technical specifications, evaluation

criteria, acceptance test criteria, facilities engineering plans and

budget estimates to maintain operational systems. It advises the Deputy

Commissioner, SSA Executive Staff and external monitoring authorities

such as the General Services Administration, the General Accounting

Office, the Office of Management and Budget and Congress on SSA's

computer systems operations.

E. The Office of Systems Design and Development (OSDD) (S4G)

directs the design, development and maintenance of all programmatic

software to support SSA's social insurance and income maintenance

programs. The Office directs SSA's data base integration activities to

improve the administration of SSA's data bases and to implement modern

data base management systems software. It designs and develops all new

or improved data base-oriented systems. OSDD directs a comprehensive

software engineering program to modernize the Agency's programmatic

applications software by developing new software and improving existing

software engineering technologies. It develops and oversees the

implementation of standards, methods and procedures for software design

and development. It plans and directs a software development facility

to support applications development personnel and supports the testing

of new or redesigned software. OSDD directs and coordinates a

comprehensive management program for SSA's programmatic software.

F. The Office of System Requirements (OSR) (S4H) directs, develops

and coordinates operational and programmatic information requirements

and functional specifications for new systems and modifications to

existing systems in direct support of SSA programs. It manages an

Agencywide process for assessment of user requirements and

establishment of priorities for software development and modification.

The Office directs validation of systems processes against user-defined

performance criteria to ensure conformance with requirements and

approves the resulting system for operational acceptance. It directs

the development of procedures and instructions to support user needs in

effective implementation of all systems. It develops and implements

standards for analysis and requirements definition and validation

phases of the system development process. It designs, develops and

executes an interactive validation environment and associated automated

techniques, methodologies, tools and data bases necessary for

conducting validations for all programmatic systems. It develops

control, auditability and security standards and ensures their

implementation through the systems development life cycle. It is

responsible for SSA-wide data administration including the overall

operation of the SSA Data Resource Management Program.

G. The Office of Systems Planning and Integration (OSPI) (S4J)

directs and conducts comprehensive integration and systems planning

processes. It provides management leadership and direction to systems

activities in the areas of software engineering technology and systems

engineering management, including configuration management and quality

assurance. It carries out a variety of technology assessment functions,

including the development of pilot projects to evaluate specific

technology applications in SSA. The Office develops the Information

Technology Systems Budget for Systems, prepares the detailed budget

submission and develops monitoring and tracking systems. It also

develops systems security policy for the systems community and

coordinates technical activities for Systems components.

H. The Office of Information Management (OIM) (S4K) directs,

develops and coordinates SSA-wide administrative, management and

statistical information (AMSI) systems. The Office is responsible for

long-range planning and analyses to define new and improved systems

processes to support SSA's long-term AMSI needs. It directs the

coordination of user requirements with private contractors, the SSA

user community and the State Disability Determination Services to

ensure efficient and effective administration of MI needs and related

systems support. OIM directs a comprehensive data base administration

program for the control of SSA's AMSI data bases. It develops technical

specifications for the acquisition, implementation and operation of

AMSI, ADP and telecommunications resources.

I. The Office of Telecommunications (OTC) (S4L) plans, implements

and evaluates SSA's communications technology and systems. It is

responsible for evaluating current and emerging communications

technologies and for designing, acquiring, implementing, operating and

maintaining new integrated telecommunications systems combining voice,

data, video, facsimile, and other SSA communications requirements. OTC

directs, manages and coordinates the planning, analysis, design,

acquisition, implementation, operation and maintenance of SSA's

existing telecommunications systems. It manages the telecommunications

operations complexes located at the Central Office, Regional Offices

and field sites. It is responsible for SSA's comprehensive voice

communication management program.

Subchapter S4E--Office of Systems Operations

S4E.00 Mission

S4E.10 Organization

S4E.20 Functions

Section S4E.00 The Office of Systems Operations--(Mission): The

Office of Systems Operations (OSO) directs, manages and coordinates the

planning, acquisition, implementation, security, operation and

maintenance of SSA's computer systems operations. It directs and

coordinates the transition, implementation and operation of current/

ongoing operating systems support software, including diagnostic

software. OSO coordinates with OTC in the design and implementation of

the critical interface between OTC's telecommunications facilities and

OSO's teleprocessing complexes. OSO manages the implementation of

production application software at all network platforms and interfaces

with OSDD and OIM in the transition and implementation of redesigned

programmatic, and administrative systems to progressively replace

existing application systems. OSO administers all activities pertaining

to configuration management, change management and problem management.

It manages the computer operations complex which process SSA's

programmatic support, administrative, MI and statistical application

systems. OSO conducts continuing assessments and engineering analyses

of the computer operations, as well as equipment performance analyses

and coordinates with OSDD the implementation of necessary improvements

to existing resources. It directs and coordinates the activities

associated with the planning, management, acquisition, procurement and

renewal of ADP equipment, software and technical services for SSA to

maintain operational systems and to prevent progressive deterioration.

OSO develops, controls and implements operational plans which include

the preparing of technical specifications, evaluation criteria,

acceptance test criteria, facilities engineering plans and budget

estimates to maintain operational systems. It advises the Deputy

Commissioner, SSA Executive Staff and external monitoring

[[Page 22118]] authorities such as the General Services Administration,

the General Accounting Office, the Office of Management and Budget and

Congress on SSA's computer systems operations.

Section S4E.10 The Office of Systems Operations--(Organization):

The Office of Systems Operations (S4E), under the leadership of the

Associate Commissioner for Systems Operations, includes:

A. The Associate Commissioner for Systems Operations (S4E).

B. The Deputy Associate Commissioner for Systems Operations (S4E).

C. The Immediate Office of the Associate Commissioner for Systems

Operations (S4E).

D. Division of Systems User Services and Facilities (S4EE).

E. The Division of Computer Operations Production Control (S4EG).

F. The Division of Operational Support Software (S4EH).

G. The Division of Operational Capacity Performance Management

(S4EJ).

H. The Division of Standards and Control (S4EK).

I. The Division of Operational Resource Management (S4EL).

J. The Division of Integration and Environmental Testing (S4EM).

K. The Division of Teleprocessing Systems Operations (S4EN).

Section S4E.20 The Office of Systems Operations--(Functions):

A. The Associate Commissioner for Systems Operations (S4E) is

directly responsible to the Deputy Commissioner, Systems, for carrying

out the OSO mission and providing general supervision to the major

components of OSO.

B. The Deputy Associate Commissioner for Systems Operations (S4E)

assists the Associate Commissioner in carrying out his/her

responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for Systems

Operations (S4E) provides the Associate Commissioner and Deputy

Associate Commissioner with staff assistance on the full range of their

responsibilities.

D. Division of Systems User Services and Facilities (S4EE).

1. Provides all computer hardware-related support for OSO and

coordinates the installation of all major hardware and software. Plans

and coordinates all computer systems installations and relocations.

Provides technical evaluation support for the procurement, acceptance,

testing, installation and implementation of equipment and software.

2. Plans and coordinates computer facility environmental systems

requirements. Provides computer facilities support for all Agency

computer processing centers.

3. Serves as focal point for all user systems problems, questions,

complaints and corrective actions regarding the full range of

production services. Establishes quality standards for selected

operations areas and provides enforcement of the standards. Measures

operations performance in providing timely output services as

delineated in the User Service Agreements.

4. Provides operational status and workload information to field

offices and payment centers using the SSA telecommunications network.

Provides statistical analyses of, and reports on, operations

performance at meeting both user and computer center management service

objectives.

5. Provides a centralized contact for the management of all online

storage media resources in the National Computer Center (NCC) and

Program Service Centers. Manages Direct Access Storage Device (DASD)

resources to maintain the integrity, reliability and performance of

state-of-the-art storage technology. Responsible for DASD backup and

recovery operations. Advises senior management of all aspects of

storage media management.

E. The Division of Computer Operations Production Control (S4EG).

1. Manages and processes all of SSA's program/mission-oriented and

MI batch and online batch production workloads and administers

effective resource utilization.

2. Manages and directs the automated magnetic media processes and

directs the activity of the magnetic tape library function. Serves as

the focal point for management of all magnetic tape storage resources,

both internal and external to the Agency.

3. Participates in the design reviews of proposed application

systems to assure operational support and control aspects are being

considered. Analyzes applications systems to assure compliance with

systems standards. Approves applications systems for production status

and incorporates them into the production library. Before acceptance of

any new batch applications, performs preproduction testing to minimize

unexpected impacts to existing schedules and to ensure the most optimum

use of existing data center resources.

4. Manages all incoming and end-deliverable products of data

processing operations within both the test and production environments.

Responsible for the operations and control of the print and punch

products produced in the NCC. Ensures the quality, timeliness and

accurate delivery of all distributed information, including transmitted

data.

5. Represents OSO and Systems in the preparation and revision of

Service Level Agreements between Systems and its users.

F. The Division of Operational Support Software (S4EH).

1. Directs the analysis, design, development, implementation and

maintenance of computer operating systems and locally prepared

subroutines in support of programmatic workloads for SSA's central data

processing center.

2. Designs, develops, implements and maintains production control

ADP systems which supervise media library controls and automates the

scheduling of the production workload.

3. Directs the analysis, evaluation, selection, implementation and

maintenance of a wide variety of vendor proprietary and locally

provided utility software to support the programmatic production and MI

workloads of the central and remote data centers.

4. Supports other SSA components with user liaison, systems

development, technical and operational problem resolution.

G. The Division of Operational Capacity Performance Management

(S4EJ).

1. Evaluates computer performance and monitors resource utilization

to ensure that OSO's operational computer systems capacity is utilized

effectively and efficiently. Ensures that OSO's systems performance

objectives are being met and that data bases are efficiently

implemented. Prepares recommendations to OSO management and as

directed, performs similar functions for other SSA components.

2. Ensures that sufficient ADP capacity is available to process

present and future workloads, coordinating decisions on target systems

for new/modified workloads and systems configuration changes.

3. In conjunction with other Deputy Commissioner, Systems (DCS)

components, develops an ADP Capacity Plan for 1-, 2- and 5-year

timeframes.

4. Provides advice and services to other OSO components in the use

of computer interpretation of reports and data resulting from

evaluation and utilization studies.

5. Uses operational research tools to investigate operational

efficiency problems and develop workload and utilization relationships.

H. The Division of Standards and Control (S4EK). [[Page 22119]]

1. Develops, publishes and implements standards and operating

procedures within OSO. Develops and controls enforcement mechanisms to

ensure adherence to operational standards. Administers the Federal

systems standards program within OSO.

2. Directs the planning, implementation and evaluation of the

systems security program in OSO and SSA privacy and security policies.

3. Serves as OSO liaison with other SSA components in matters of

privacy and security. Provides for the security of all OSO resources in

the centralized OSO computer boundaries established by the Deputy

Commissioner for Finance, Assessment and Management.

4. Provides planning, evaluation and oversight on disaster recovery

capabilities in order to maintain continuity of data center operations.

Develops, implements and evaluates systems and procedures for the

security and protection of data.

5. Formulates an OSO-wide Systems Plan and assigns responsibility

to OSO components for various parts of the Plan. Works with OSO

components to evaluate their proposed systems objectives in terms of

technical feasibility, availability of resources and systems costs.

Identifies the major OSO activities and resources needed to support

these objectives. Directs and coordinates the OSO technical workpower,

equipment and other special costs for the SSA budget process and

justifies these on the basis of the ADP plan.

6. Coordinates OSO activities related to the SSA ADP Plan. Directs

the preparation of detailed project plans including resource estimates

for projects of which OSO has the lead. Monitors progress and use of

workpower and equipment resources by OSO components against their

approved plans. Develops standard methods for project management and

assists OSO components in their use.

7. Manages the OSO technical training program. Assesses needs, and

formulates and executes strategies to upgrade individual knowledge and

skill levels.

8. Performs systems analysis, configuration design, software

selection, implementation and procurement support for micro-computers,

minicomputers and computer graphics systems and equipment for various

components of OSO. Provides state-of-the-art technical expertise

including the evaluation of new and existing systems activities and

provides support for enhancements, modifications, design and/or

redesign. Research and analyze emerging office systems developments to

ensure technology awareness and provide supporting systems development,

design, planning and implementation. Provides systems training support

within OSO.

I. The Division of Operational Resource Management (S4EL).

1. Directs OSO's participation in the Information Technology

Systems (ITS) procurement process.

2. Performs technical and cost reviews of all OSO/ITS procurements.

Performs technical review of procurement proposals for ITS resources.

3. Provides support for ITS Technical Evaluation Committees.

4. Supports contract administration for all OSO/ITS contracts.

5. Provides technical support to Project Officers in the

development, modification and administration of ITS contracts.

6. Directs the renewal process for existing lease and maintenance

contracts for ITS and telecommunications equipment and services.

7. Manages the fiscal administration of all ITS contracts,

collecting, analyzing and reporting performance data to support

required fiscal and other contractual proceedings.

8. Manages a centralized inventory of all SSA ITS and

telecommunications equipment, and manages the ITS excess equipment

process.

9. Provides for the centralized certification and authorization for

the lease and maintenance of SSA's ITS and telecommunications

equipment.

10. Provides necessary staff support to all users within OSO for

the development of procurement documents and documentation.

11. Develops and maintains the OSO macroprocurement plan which

relates to planned acquisitions of ITS equipment, software, system

design and system support services.

12. Serves as Project Officer for ITS recompetition/ongoing

maintenance contracts.

13. Provides technical support to OSO and other SSA components

during major procurement activities. Ensures that procurement

documentation complies with directives published by SSA and higher

monitoring authorities. Provides recommendations for disposition of

procurement proposals for ITS resources.

J. The Division of Integration and Environmental Testing (S4EM).

1. Directs and controls all activities with the release of new or

enhanced versions of host programmatic and telecommunications-related

software. Enforces software acceptance and certifications standards.

Directs the initial staging of program modules to be tested, including

generation of executable code.

2. Develops and maintains extensive test data bases for use in the

acceptance, integration and environmental testing processes. Develops

and incorporates the use of software simulators and emulators in

software acceptance testing.

3. Directs the integration testing of new or enhanced

communications host software, remote network/terminal and

microprocessor software and network communications software.

Participates in the movement and/or migration of software systems and

associated data files between complexes and processing components.

4. Directs environmental testing to ensure that all new or enhanced

software is compatible with changing hardware configurations. Directs

the integration of new or enhanced SSA programmatic software.

Administers the generation of finalized testing results for evaluation.

Directs software performance evaluations, parallel testing, timing

studies, inter/intrasystem relationship and testing trend analysis.

5. Responsible for administering ADP hardware integration and

acceptance testing.

6. Provides the checks and balances on SSA's ADP systems and

equipment procurement for complying with contractual performance

requirements throughout the life cycle of the procurement.

7. Directs the design, development and implementation of software

to gather and report statistical information on the functioning of

telecommunications networks. Distributes the information to other SSA

components to report on network performance and equipment utilization.

8. For all teleprocessing application software, manages and

controls libraries, controls and migrates software into the production

environment and designs and develops backup and recovery procedures.

9. Administers all activities pertaining to configuration

management for the OSO change management system.

10. Monitors problem determination and resolution flow for all

software, hardware and environmental failures that occur in the NCC and

other Agency data processing centers.

K. The Division of Teleprocessing Systems Operations (S4EN).

1. Procures, installs, modifies and tunes all online/batch

teleprocessing monitor systems software, vendor support products and

Data Base Management Systems. Designs, modifies, implements and

installs [[Page 22120]] specialized teleprocessing system software to

support new teleprocessing application software including inhouse

modifications.

2. Directs all teleprocessing system software problem determination

and resolution.

3. Participates in the establishment of teleprocessing software

standards for application design and for the use of data base packages

within the SSA network environment. Formulates policy for data base

applications software systems and monitors and optimizes performance of

that software.

4. Coordinates with other OSO components in addressing

teleprocessing software concerns regarding system capacity issues and

system configuration proposals.

5. Develops teleprocessing software procedures for computer

operations components.

6. Manages all online teleprocessing and Data Base Management

Systems interface regions.

7. Operates and maintains an integrated systems and technical

coordination control center and help desk to coordinate problem

identification and resolution activities with the Office of

Telecommunications.

Subchapter S4G--Office of Systems Design and Development

S4G.00 Mission

S4G.10 Organization

S4G.20 Functions

Section S4G.00 Office of Systems Design and Development--

(Mission): OSDD directs the design, development and maintenance of all

programmatic software to support SSA's social insurance and income

maintenance programs. It is responsible for a comprehensive software

engineering program and oversees the implementation of standards,

methods and procedures in connection with this program. OSDD directs

and coordinates a comprehensive software configuration management

program and manages a detailed project control system for OSDD software

development projects. It directs SSA's data base administration

management program and designs, develops and, with OSO, implements the

production of all new or improved data base oriented systems. It

develops policies and procedures, prepares procurement documents for

and oversees acquisition of software packages and tools and software

support services. OSDD plans and directs a software development

facility to support applications development personnel. It serves as

liaison with other SSA components and external monitoring authorities

including the Deputy Commissioner for Human Resources, General Services

Administration, General Accounting Office and Congress on SSA

applications systems planning and software and data base development.

Section S4G.10 Office of Systems Design and Development--

(Organization): The Office of Systems Design and Development, under the

leadership of the Associate Commissioner for Systems Design and

Development, includes:

A. The Associate Commissioner for Systems Design and Development

(S4G).

B. The Deputy Associate Commissioner for Systems Design and

Development (S4G).

C. The Immediate Office of the Associate Commissioner for Systems

Design and Development (S4G).

Section S4G.20 Office of Systems Design and Development--

(Functions):

A. The Associate Commissioner for Systems Design and Development

(S4G) is directly responsible to the Deputy Commissioner, Systems, for

carrying out the OSDD mission and providing general supervision to the

major components of OSDD.

B. The Deputy Associate Commissioner for Systems Design and

Development (S4G) assists the Associate Commissioner in carrying out

his/her responsibilities and performs other duties as the Associate

Commissioner may prescribe.

C. The Immediate Office of the Associate Commissioner for Systems

Design and Development (S4G) provides the Associate Commissioner and

Deputy Associate Commissioner with staff assistance on the full range

of their responsibilities.

1. OSDD plans and manages the Software Engineering Facility (SEF)

mainframe and OSDD LAN/workstation configurations to provide an

integrated set of automated tools, techniques and services in support

of SSA's application development community. Provides support for both

programmatic and MI applications throughout each phase of the systems

development life cycle, including analysis, design, development,

testing, validation, production and maintenance. Plans, designs,

develops, selects and implements automation methods and standards for

the design and development stages of the Software Engineering

Technology. Provides for automated software configuration management,

quality control and library migration. Provides technical assistance to

SEF users with specific emphasis on software tools used by the

programming community. Acts as liaison between the SEF user community

and the computer center to ensure that user needs are being met.

Monitors SEF performance to ensure that appropriate service levels are

continuously maintained; performs impact analyses and validation of

proposed software development tools before they are installed on the

SEF; and manages the SEF DASD pool. Also manages a security program for

the SEF which includes administration of SSA's security software,

control of system access and coordination of component Security Officer

activities.

2. OSDD directs the design and development of all new or improved

in-house file access software for data base/master record files,

including selection and installation of commercial data base management

packages in connection with systems modernization and design/

development initiatives. It identifies, evaluates and manages software

improvement projects which are implemented internally by OSDD or

assigned to private contractors. Prepares draft requirements statements

and statements of work for the acquisition of software packages/tools

and software contractor support services. It designs and dev

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