Submission for OMB Review; Comment Request; Customer and Other Partners Satisfaction Surveys

DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health

Submission for OMB Review; Comment Request; Customer and Other Partners Satisfaction Surveys

SUMMARY:

In compliance with the requirement of Section 3507(A)(1)(D) of the Paperwork Reduction Act of 1995 for the opportunity for pubic comment on the proposed data collection projects, the Clinical Center (CC) of the National Institutes of Health, (NIH) has submitted to the Office of Management and Budget (OMB) a request to review and approve the information collection listed below. This proposed information collection was previously published in the

Federal Register

on September 21, 2010, pages 57470-57472 and allowed 60 days for public comments. One comment regarding the use of government resources to conduct surveys was received during the 60-day comment period. The purpose of this notice is to provide an additional 30 days for public comment.

5 CFR 1320.5

Respondents to this request for information collection should not respond unless the request displays a currently valid OMB control number.

Proposed Collection: Title:

Generic Clearance for Satisfaction Surveys of Customer and Other Partners.

Type of Information Collection Request:

Extension (OMB Control Number: 0925-0458).

Need and Use of Information Collection:

The information collected in these surveys will be used by Clinical Center personnel: (1) To evaluate the satisfaction of various Clinical Center customers and other partners with Clinical Center services; (2) to assist with the design of modifications of these services, based on customer input; (3) to develop new services, based on customer need; and (4) to evaluate the satisfaction of various Clinical Center customers and other partners with implemented service modifications. These surveys will almost certainly lead to quality improvement activities that will enhance and/or streamline the Clinical Center's operations. The major mechanisms by which the Clinical Center will request customer input is through surveys and focus groups. The surveys will be tailored specifically to each class of customer and to that class of customer's needs. Surveys will either be collected as written documents, as faxed documents, mailed electronically or collected by telephone from customers. Information gathered from these surveys of Clinical Center customers and other partners will be presented to, and used directly by, Clinical Center management to enhance the services and operations of our organization.

Frequency of Response:

The participants will respond yearly.

Affected Public:

Individuals and households, businesses and other for profit, small businesses and organizations.

Types of Respondents:

These surveys are designed to assess the satisfaction of the Clinical Center's major internal and external customers with the services provided. These customers include, but are not limited to, the following groups of individuals: Clinical Center patients, family members of Clinical Center patients, visitors to the Clinical Center, NIH intramural collaborators, private physicians or organizations who refer patients to the Clinical Center, volunteers, vendors and collaborating commercial enterprises, small businesses, regulators, and other organizations. The annual reporting burden is as follows:

Customer

Number of respondents

Frequency of response

Average time per response

Annual hour burden

FY 2010

Clinical Center Patients

5000

1

.5

2500

Family Members of Patients

2000

1

.5

1000

Visitors to the Clinical Center

1000

1

.17

170

NIH Intramural Collaborators

2000

1

.17

340

Vendors and Collaborating Commercial Enterprises

2500

1

.33

833

Professionals and Organizations Referring Patients

2000

1

.33

833

Regulators

30

1

.33

10

Volunteers

275

1

.5

138

Total

14,805

5,824

FY 2011

Clinical Center Patients

5000

1

.5

2500

Family Members of Patients

3000

1

.5

1500

Visitors to the Clinical Center

1500

1

.17

255

NIH Intramural Collaborators

1500

1

.25

375

Vendors and Collaborating Commercial Enterprises

1000

1

.25

250

Professionals and Organizations Referring Patients

3000

1

.33

1000

Regulators

30

1

.33

10

Volunteers

275

1

.33

92

Total

15,305

5,982

FY 2012

Clinical Center Patients

5000

1

.5

2500

Family Members of Patients

2000

1

.5

1000

Visitors to the Clinical Center

1000

1

.17

170

NIH Intramural Collaborators

1000

1

.17

170

Vendors and Collaborating Commercial Enterprises

2500

1

.25

625

Professionals and Organizations Referring Patients

3000

1

.33

1000

Regulators

25

1

.25

6

Volunteers

300

1

.25

75

Total

14,825

5,546

Estimated costs to the respondents consists of their time; time is estimated using a rate of $10.00 per hour for patients and the public; $30.00 for vendors, regulators, organizations and $55.00 for health care professionals. The estimated annual costs to respondents for each year for which the generic clearance is requested is $127,885 for 2010, $126,895 for 2011, and $120,730 for 2012. Estimated Capital Costs are $7,000. Estimated Operating and Maintenance costs are $75,000.

Requests for Comments:

Written comments and/or suggestions from the public and affected agencies are invited on one or more of the following points: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the Clinical Center and the agency, including whether the information shall have practical utility; (2) The accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (3) Ways to enhance the quality, utility, and clarity of the information to be collected; and (4) Ways to minimize the burden of the collection of information on those who are to respond, including the use of automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.

Direct Comments to OMB:

Written comments and/or suggestions regarding the item(s) contained in this notice, especially regarding the estimated public burden and associated response time, should be directed to the: Office of Management and Budget, Office of Regulatory Affairs,

OIRA_submission@omb.eop.gov

or by fax to 202-395-6974,

Attention:

Desk Officer for NIH. To request more information on the proposed project or to obtain a copy of the data collection plans and instruments, contact: Dr. David K. Henderson, Deputy Director for Clinical Care, National Institutes of Health Clinical Center, Building 10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call non-toll free: 301-496-3515, or e-mail your request or comments, including your address to:

dkh@nih.gov

.

Comments Due Date:

Comments regarding this information collection are best assured of having their full effect if received within 30 days of the date of this publication.

Dated: November 22, 2010.

David K. Henderson,

Deputy Director for Clinical Care, CC, National Institutes of Health.

[FR Doc. 2010-29953 Filed 11-26-10; 8:45 am]

BILLING CODE 4140-01-P