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NATIONAL
DO NOT CALL
REGISTRY
Data Book
FY 2011
Federal Trade Commission
November 2011
•
-
-
TABLE OF CONTENTS
Report Subject
Page No.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Registrations and Complaints
Active Registration and Complaint Figures by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . .
4
Fiscal Year 2011 Complaint Figures by Month and Complaint Type. . . . . . . . . . . . . . . . . 5
Fiscal Year 2011 Registration and Complaint Figures by State Population . . . . . . . . . . . . 6
State Rankings for National Do Not Call Registry Registrations by State Population . . . . 7
Entities Accessing the Registry
Entities Accessing the Registry by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Appendix:
Registration and Complaint Figures by Consumer State and Area Code . . . . . . . . . . . . . . 9
Federal Trade Commission
Page 1 of 22
Released November 2011
Federal Trade Commission
Page 2 of 22
Released November 2011
INTRODUCTION
The National Do Not Call Registry (Registry) provides consumers with an easy
and efficient way to register their preference not to receive most telemarketing
sales calls. The Registry has continued to grow since its inception in the
summer of 2003. At the end of Fiscal Year (FY) 2011, there were more than 209
million active registrations. Consumers can register their phone number(s) on
the Registry by either calling a toll-free number (888-382-1222) from the
telephone number(s) they wish to register or using the do-not-call website
(https://www.donotcall.gov). The do-not-call rules require telemarketers and
sellers to remove from their call lists (at least every 31 days) the numbers on the
Registry. Telemarketers can access the Registry through a website
(https://telemarketing.donotcall.gov) dedicated to that purpose.
Consumers notify law enforcement of violations of the do-not-call rules by
submitting complaints to the Federal Trade Commission (FTC) via either the tollfree number or the website. Law enforcement officials can then review these
complaints, as well as consumer registration information and telemarketer access
information, through the Consumer Sentinel Network (CSN), a secure Internet
website maintained by the FTC. For more information about CSN, please visit
www.FTC.gov/sentinel. Law enforcement personnel may join CSN at
https://register.consumersentinel.gov.
The National Do Not Call Registry Data Book contains statistical data regarding
the registrations on the Registry, the subscriptions of entities (e.g., telemarketers
and sellers) accessing phone numbers on the Registry, and the complaints
submitted by consumers to the FTC about companies violating the do-not-call
rules.
The National Do Not Call Registry Data Book for Fiscal Year 2011 is based on
unverified complaints reported by consumers. This report is not based on a
consumer survey.
Federal Trade Commission
Page 3 of 22
Released November 2011
National Do Not Call Registry
Active Registration and Complaint Figures1
Millions
No. of Active
Registrations
Complaints
Received Each
Fiscal Year
Fiscal Year
Active Registration and Complaint Figures1
June 27, 2003 through September 30, 2011
Fiscal Year
2003
2004
2005
2006
2007
2008
2009
2010
2011
No. of Active
Registrations
51,968,777
64,288,175
107,440,316
132,219,163
145,498,656
172,523,449
191,453,515
201,542,535
209,722,924
Increase in Active
Registrations
51,968,777
12,319,398
43,152,141
24,778,847
13,279,493
27,024,793
18,930,066
10,089,020
8,180,389
No. of Cumulative
Complaints
0
579,838
1,249,312
2,399,130
3,696,995
5,464,793
7,273,147
8,906,966
11,179,628
Complaints
Received Each
Fiscal Year
0
579,838
669,474
1,149,818
1,297,865
1,767,798
1,808,354
1,633,819
2,272,662
1 Active registration and complaint figures reflect the total number of phone numbers registered and the total
number of National Do Not Call Registry complaints submitted to the Commission as of September 30, 2011.
Federal Trade Commission
Page 4 of 22
Released November 2011
Fiscal Year 2011
National Do Not Call Registry
Complaint Figures by Month and Complaint Type1
300
No. of Complaints (in Thousands)
250
200
150
100
Total Complaints
50
Requested Entity to Stop Calling
Recorded Message
0
Oct-10
Nov-10
Dec-10
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Complaint Figures by Month and Complaint Type1
Oct-10
Nov-10 Dec-10 Jan-11
Feb-11
Mar-11 Apr-11
May-11 Jun-11
July-11 Aug-11 Sep-11
Total Complaints
147,617 144,027 137,299 163,794 174,922 213,742 172,473 189,166 229,771 211,030 238,533 250,288
Requested Entity to Stop Calling
71,226
69,908
66,255
80,628
85,136
98,909
81,132
91,184 109,660 103,298 119,559 127,289
Recorded Message
65,071
64,126
60,349
77,359
86,536 109,981
79,592
93,475 123,460 109,238 126,405 140,503
1 Complaint types refer to National Do Not Call Registry complaints in which the consumer responded affirmatively to the
questions: “Have you asked this company to stop calling you?” or “Was the call a recorded message?”. On September 1, 2009, the
National Registry began accepting all complaints regarding calls using a recorded message, regardless of the registration status of
the called number.
Federal Trade Commission
Page 5 of 22
Released November 2011
Fiscal Year 2011
National Do Not Call Registry Registration
and Complaint Figures by State Population
FY 2011 Complaints
Active Registrations
Active
Registrations per
Active
Consumer State
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Registrations
3,084,388
317,400
4,357,815
1,848,081
23,726,661
4,212,167
2,912,111
692,767
553,118
13,559,551
6,549,280
701,624
1,048,897
9,081,766
3,591,508
2,287,131
2,196,195
3,016,615
2,572,432
970,539
4,389,582
5,391,441
7,305,739
4,038,477
1,491,914
3,657,320
716,768
1,381,728
1,758,958
1,107,955
6,726,788
1,302,371
12,800,639
6,173,871
470,529
8,225,097
2,443,154
2,695,779
9,264,307
769,111
2,806,707
579,114
4,103,906
14,234,924
1,763,745
439,181
5,813,461
4,751,329
1,075,393
3,697,847
414,749
1
FY 2011
Complaints per
FY 2011
2
100,000 Population
64,456
44,455
67,945
63,256
63,526
83,425
81,410
76,994
91,507
71,959
67,431
51,453
66,747
70,713
55,334
74,991
76,812
69,407
56,609
73,107
75,866
82,221
73,963
76,046
50,232
60,994
72,335
75,487
65,035
84,143
76,427
63,040
66,009
64,570
69,760
71,298
64,948
70,222
72,892
73,048
60,537
70,930
64,558
56,360
63,525
70,161
72,445
70,448
58,005
64,977
73,477
Complaints
34,929
2,186
84,171
16,630
288,495
50,610
35,696
10,546
5,468
187,257
65,264
7,201
16,363
131,125
21,702
19,650
16,815
26,279
23,771
7,722
52,890
47,435
74,112
31,981
13,143
23,618
8,366
13,328
26,054
12,052
79,611
13,077
111,080
50,584
2,940
90,592
18,595
33,072
78,966
8,563
27,214
4,267
42,968
156,473
20,987
3,784
67,485
60,684
9,592
24,428
5,115
3
2
100,000 Population
730
306
1,312
569
772
1,002
998
1,172
905
994
672
528
1,041
1,021
334
644
588
605
523
582
914
723
750
602
443
394
844
728
963
915
905
633
573
529
436
785
494
861
621
813
587
523
676
620
756
605
841
900
517
429
906
1 “Active Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30,
2011.
2 Population estimates are based on the U.S. Census Intercensal population estimates (Table ST-EST00INT-01 – Intercensal Estimates of
the Resident Population for the United States, Regions, States, and Puerto Rico: April 1, 2000 to July 1, 2010).
3 “FY 2011 Complaints” reflect National Do Not Call Registry complaints received by the Commission during fiscal year 2011.
Federal Trade Commission
Page 6 of 22
Released November 2011
State Rankings for National Do Not Call Registry
Registrations by State Population
WA
ND
MT
VT NH
MN
ID
WY
MI
IL
UT
CO
NY
KS
RI
CT
PA
OH
IN
WV
MO
CA
KY
VA
NJ
TN
OK
AZ
MA
IA
NE
NV
ME
WI
SD
OR
NC
AR
NM
DE
SC
MS
AL
DC3
GA
MD
TX
LA
HI
FL
AK
Rank
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
1
Consumer State
New Hampshire
Colorado
Massachusetts
Connecticut
Delaware
Kansas
New Jersey
Minnesota
Maryland
Nebraska
Iowa
Michigan
Wyoming
Maine
Rhode Island
Pennsylvania
Virginia
Montana
Florida
Ohio
South Dakota
Illinois
Washington
Oregon
Vermont
Active
Registrations
1,107,955
4,212,167
5,391,441
2,912,111
692,767
2,196,195
6,726,788
4,038,477
4,389,582
1,381,728
2,287,131
7,305,739
414,749
970,539
769,111
9,264,307
5,813,461
716,768
13,559,551
8,225,097
579,114
9,081,766
4,751,329
2,695,779
439,181
Active Registrations per
2
100,000 Population
84,143
83,425
82,221
81,410
76,994
76,812
76,427
76,046
75,866
75,487
74,991
73,963
73,477
73,107
73,048
72,892
72,445
72,335
71,959
71,298
70,930
70,713
70,448
70,222
70,161
Rank
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
1
Consumer State
North Dakota
Kentucky
Arizona
Georgia
Idaho
New York
Nevada
Wisconsin
Oklahoma
North Carolina
Tennessee
Alabama
California
Utah
Arkansas
New Mexico
Missouri
South Carolina
West Virginia
Louisiana
Texas
Indiana
Hawaii
Mississippi
Alaska
Active
Registrations
470,529
3,016,615
4,357,815
6,549,280
1,048,897
12,800,639
1,758,958
3,697,847
2,443,154
6,173,871
4,103,906
3,084,388
23,726,661
1,763,745
1,848,081
1,302,371
3,657,320
2,806,707
1,075,393
2,572,432
14,234,924
3,591,508
701,624
1,491,914
317,400
Active Registrations per
2
100,000 Population
69,760
69,407
67,945
67,431
66,747
66,009
65,035
64,977
64,948
64,570
64,558
64,456
63,526
63,525
63,256
63,040
60,994
60,537
58,005
56,609
56,360
55,334
51,453
50,232
44,455
1 Rankings are based on the “Active Registrations per 100,000 Population.”
“Active Registrations” reflect the total number of phone
numbers registered on the National Do Not Call Registry as of September 30, 2011.
2 Population estimates are based on the U.S. Census Intercensal population estimates (Table ST-EST00INT-01 – Intercensal
Estimates of the Resident Population for the United States, Regions, States, and Puerto Rico: April 1, 2000 to July 1, 2010).
3 Numbers for the District of Columbia are as follows: Active Registrations = 553,118; and Active Registrations per 100,000 Population
= 91,507.
Federal Trade Commission
Page 7 of 22
Released November 2011
National Do Not Call Registry
Entities Accessing the Registry
by Fiscal Year1
75
No. of Entities Accessing the Registry (in Thousands)
Entities Who Paid
5 or Fewer Area Codes
Exempt Entities
50
25
0
2007
2008
2009
2010
2011
Fiscal Year
FY 2007
FY 2008
FY 2009
FY 2010
FY 2011
Entities Who Paid
6,242
4,618
3,923
3,383
3,201
5 or Fewer Area Codes
59,337
46,559
40,406
34,206
31,240
801
1,107
1,002
680
728
Exempt Entities
1 “Entities Who Paid” are telemarketers, sellers and other entities who paid fees to access the Registry.
“5 or Fewer Area Codes”
includes those entities who accessed five or fewer area codes; the first five area codes are provided to entities at no cost. “Exempt
Entities” include organizations that engage in outbound telephone calls to consumers that do not involve the sale of goods or
services, such as calls to induce charitable contributions, to raise funds for political purposes, or to conduct surveys. “Exempt
Entities” also include those who are engaged solely in calls to persons with whom they have an established business relationship or
from whom they have obtained express written agreement to call and who do not access the National Registry for any other
purpose.
Federal Trade Commission
Page 8 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Alabama
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
205
251
256
334
938
1,022,738
444,971
980,631
636,011
37
55,489
17,158
42,294
23,000
0
13,141
4,971
10,578
5,285
0
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
907
317,400
9,845
1,871
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
480
520
602
623
928
1,265,961
867,135
1,012,015
607,157
605,547
130,163
65,668
63,687
62,852
35,437
29,100
15,927
15,733
14,087
6,753
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
479
501
870
533,228
681,593
633,260
21,337
28,027
19,483
5,004
7,205
3,813
Alaska
Arizona
Arkansas
Federal Trade Commission
Page 9 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
California
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
209
213
310
323
408
415
424
442
510
530
559
562
619
626
650
657
661
707
714
747
760
805
818
831
858
909
916
925
949
951
817,414
210,541
1,500,661
694,110
1,125,869
1,051,208
20,184
106
1,058,007
885,422
704,291
756,002
1,069,452
805,263
736,569
667
681,808
971,887
1,338,480
385
1,219,752
1,054,778
1,232,769
423,775
563,923
1,187,186
1,241,373
808,175
852,018
714,586
33,027
8,732
97,351
35,355
59,322
57,618
851
0
52,719
42,000
25,702
40,621
46,713
42,051
38,346
56
29,624
48,070
75,699
4
55,266
48,946
70,153
17,378
32,329
42,882
59,351
44,122
44,337
34,406
7,977
2,450
23,907
8,004
14,649
13,314
388
0
11,797
10,151
5,473
9,713
10,842
11,255
9,785
36
6,999
11,227
19,305
2
12,288
11,704
16,178
3,294
7,442
10,240
13,932
9,546
11,332
8,314
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
303
719
720
970
1,895,581
796,532
605,517
914,537
89,424
29,982
14,758
28,150
28,739
7,898
4,814
7,229
Colorado
Federal Trade Commission
Page 10 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Connecticut
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
203
475
860
1,484,981
117
1,427,013
69,923
0
58,177
20,284
0
14,418
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
302
692,767
39,917
10,091
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
202
553,118
19,985
4,697
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
239
305
321
352
386
407
561
727
754
772
786
813
850
863
904
941
954
718,614
1,162,947
620,517
974,105
554,271
1,201,688
1,088,784
958,820
29,400
423,450
317,212
999,896
961,823
471,119
1,026,527
734,677
1,315,701
34,732
69,047
34,646
55,005
33,581
67,216
72,460
46,829
958
26,250
12,092
51,843
33,568
19,293
47,735
35,607
79,847
9,741
15,824
13,104
14,990
8,016
16,921
16,692
11,982
251
7,469
3,271
12,080
7,093
4,896
12,859
9,018
17,300
Delaware
District of Columbia
Florida
Federal Trade Commission
Page 11 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Georgia
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
229
404
470
478
678
706
762
770
912
382,414
1,167,878
176
379,333
999,141
1,169,270
859
1,892,957
557,252
10,526
37,793
0
12,755
32,822
41,305
5
112,127
18,527
2,576
10,873
0
3,196
7,796
9,807
2
24,393
4,063
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
808
701,624
29,019
6,762
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
208
1,048,897
54,648
15,777
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
217
224
309
312
331
618
630
708
773
779
815
847
872
826,428
127,010
680,986
447,849
3,341
839,662
1,299,330
967,080
1,155,778
4,916
1,185,726
1,543,492
168
34,647
3,573
25,847
21,668
68
30,582
76,077
51,325
59,529
48
58,895
95,783
9
10,651
1,175
8,966
7,891
53
8,318
21,025
14,461
16,514
19
14,023
25,015
6
Hawaii
Idaho
Illinois
Federal Trade Commission
Page 12 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Indiana
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
219
260
317
574
765
812
480,553
396,316
978,499
372,811
582,446
780,883
13,235
7,027
16,129
5,089
8,123
11,514
4,892
2,243
5,918
1,654
2,506
3,239
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
319
515
563
641
712
570,208
628,829
365,104
339,392
383,598
20,697
22,710
11,070
8,657
11,647
5,629
6,025
2,642
2,182
2,492
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
316
620
785
913
450,746
442,226
617,697
685,526
14,823
8,686
14,051
20,441
4,530
2,241
3,449
5,761
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
270
502
606
859
827,362
930,211
489,250
769,792
20,502
20,807
9,605
20,188
8,350
7,558
3,064
6,275
Iowa
Kansas
Kentucky
Federal Trade Commission
Page 13 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Louisiana
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
225
318
337
504
985
470,706
578,634
508,837
606,356
407,899
16,647
16,215
13,177
15,240
11,800
5,789
5,172
4,288
4,554
3,167
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
207
970,539
32,014
7,390
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
240
301
410
443
461,063
1,574,608
1,666,806
687,105
10,849
93,972
102,449
10,905
3,184
21,906
21,857
3,678
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
339
351
413
508
617
774
781
857
978
37,196
922
600,109
1,534,897
1,122,979
185,674
879,646
54,887
975,131
657
9
18,934
48,775
31,347
1,802
30,266
1,196
33,960
247
3
4,689
12,982
9,125
638
8,015
371
9,714
Maine
Maryland
Massachusetts
Federal Trade Commission
Page 14 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Michigan
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
231
248
269
313
517
586
616
734
810
906
947
989
497,123
1,179,826
559,591
680,544
637,373
689,920
709,829
872,133
582,009
215,239
684
681,468
15,133
58,210
19,033
20,354
19,995
29,578
25,638
34,282
18,869
6,819
20
17,827
3,987
18,253
4,948
6,902
5,069
7,448
5,991
8,471
5,190
1,640
9
4,574
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
218
320
507
612
651
763
952
560,177
376,521
582,960
775,177
759,839
512,476
471,327
13,685
8,126
12,843
18,218
24,936
16,103
18,397
4,201
2,588
3,665
5,417
6,809
4,119
4,269
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
228
601
662
769
232,485
737,264
516,633
5,532
8,243
20,149
12,697
89
2,735
6,526
3,210
37
Minnesota
Mississippi
Federal Trade Commission
Page 15 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Missouri
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
314
417
573
636
660
816
988,853
570,166
616,041
414,581
222,625
845,054
18,226
9,048
7,982
9,459
3,087
15,403
7,959
3,018
2,533
2,997
968
5,002
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
406
716,768
36,629
8,168
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
308
402
531
273,434
1,108,283
11
10,288
49,236
0
1,993
10,970
0
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
702
775
1,213,714
545,244
83,841
35,069
17,814
7,183
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
603
1,107,955
47,944
11,548
Montana
Nebraska
Nevada
New Hampshire
Federal Trade Commission
Page 16 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
New Jersey
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
201
551
609
732
848
856
862
908
973
1,141,016
45,349
1,184,502
1,407,936
44,789
731,305
77,765
930,073
1,164,053
51,430
899
42,143
65,042
557
31,357
1,215
37,350
48,962
15,144
392
13,637
16,631
260
8,215
367
10,777
11,741
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
505
575
1,114,266
188,105
59,907
11,087
10,344
2,069
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
212
315
347
516
518
585
607
631
646
716
718
845
914
917
929
697,103
1,011,843
435,138
1,226,937
1,026,878
797,306
563,573
1,054,847
530,412
1,001,847
1,582,791
886,640
812,108
1,173,197
19
53,230
33,430
10,545
42,304
36,506
26,128
19,661
37,475
10,512
32,420
80,046
35,203
29,094
19,056
1
9,445
7,455
3,912
11,647
8,321
5,826
4,761
8,815
3,268
7,102
15,308
8,218
6,945
6,809
1
New Mexico
New York
Federal Trade Commission
Page 17 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
North Carolina
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
252
336
704
828
910
919
980
617,492
1,112,295
1,394,033
854,669
868,341
1,278,545
48,496
16,163
29,891
45,902
26,228
23,313
44,595
476
4,228
8,621
12,042
6,523
4,858
11,571
232
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
701
470,529
8,653
2,750
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
216
234
330
419
440
513
567
614
740
937
635,828
6,975
1,482,712
1,163,237
922,979
1,107,289
40,520
1,006,389
873,993
985,175
24,160
160
55,096
36,191
35,915
48,012
653
44,273
28,560
42,757
8,749
75
18,252
9,053
9,946
13,307
234
12,226
7,097
9,848
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
405
539
580
918
1,020,467
45
478,332
944,310
32,463
0
10,317
28,161
8,898
0
2,410
6,607
North Dakota
Ohio
Oklahoma
Federal Trade Commission
Page 18 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Oregon
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
458
503
541
971
12
1,526,511
1,078,812
90,444
0
79,356
53,528
1,786
0
19,624
11,720
526
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
215
267
412
484
570
610
717
724
814
878
1,360,807
373,141
1,051,888
367,989
1,078,437
1,603,382
1,375,566
1,143,996
908,947
154
49,480
6,326
24,342
6,051
22,235
55,689
34,107
27,283
16,594
1
18,188
2,630
6,979
2,231
6,109
16,625
10,859
7,938
4,563
0
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
401
769,111
30,077
8,202
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
803
843
864
942,962
977,425
886,320
36,411
35,540
30,423
9,070
9,137
7,678
Pennsylvania
Rhode Island
South Carolina
Federal Trade Commission
Page 19 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
South Dakota
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
605
579,114
16,190
3,963
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
423
615
731
865
901
931
897,164
1,064,054
309,924
652,692
662,050
518,022
32,137
37,450
6,959
22,803
20,404
14,830
11,043
11,107
2,032
6,483
6,658
4,089
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
210
214
254
281
325
361
409
430
432
469
512
682
713
806
817
830
832
903
915
936
940
956
972
979
1,018,147
1,244,589
474,141
1,383,561
269,634
373,792
358,102
819
221,267
284,859
1,172,509
73,088
1,013,152
476,419
1,323,116
310,492
666,076
830,114
316,209
324,384
344,825
337,443
1,112,417
305,769
51,468
46,003
18,099
84,156
10,075
12,443
12,113
8
6,121
9,395
71,032
2,103
43,323
14,863
66,520
11,342
13,029
25,573
11,455
10,555
12,094
10,744
70,680
9,254
13,901
14,644
5,021
20,799
2,726
2,442
2,274
2
1,168
2,304
17,912
599
11,702
3,221
14,698
2,253
4,584
5,742
2,644
1,907
2,643
1,824
14,972
1,811
Tennessee
Texas
Federal Trade Commission
Page 20 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Utah
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
385
435
801
597
396,555
1,366,593
45
15,288
60,518
44
3,632
16,494
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
802
439,181
19,201
3,622
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
276
434
540
571
703
757
804
261,277
428,394
1,084,720
249,117
1,562,886
1,243,675
983,392
9,632
18,501
50,000
7,786
108,273
59,097
43,356
1,539
3,780
11,606
2,365
23,388
12,116
9,494
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
206
253
360
425
509
964,998
717,831
1,341,584
834,537
892,379
47,972
35,329
59,389
37,448
31,887
16,123
9,231
14,558
10,102
8,138
Vermont
Virginia
Washington
Federal Trade Commission
Page 21 of 22
Released November 2011
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
West Virginia
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
304
681
1,075,214
179
36,500
1
9,269
0
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
262
414
534
608
715
920
694,429
637,120
8
785,124
712,578
868,588
17,407
12,410
2
14,297
9,654
14,316
6,819
4,445
2
4,723
2,865
4,502
Area Code
Active Registrations as of
Sept. 30, 2011
FY 2007 through FY 2011
Complaints
FY 2011
Complaints
307
414,749
20,547
4,935
Wisconsin
Wyoming
Federal Trade Commission
Page 22 of 22
Released November 2011
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