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DAT A BOOK
FO R FIS CA L Y E A R 2 01 0
Federal Trade Commission
November 2010
TABLE OF CONTENTS
Report Subject
Page No.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Registrations and Complaints
Active Registration and Complaint Figures by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . 4
Fiscal Year 2010 Complaint Figures by Month and Complaint Type. . . . . . . . . . . . . . . . . 5
Fiscal Year 2010 Registration and Complaint Figures by State Population . . . . . . . . . . . . 6
State Rankings for National Do Not Call Registry Registrations by State Population . . . . 7
Entities Accessing the Registry
Entities Accessing the Registry by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Appendix:
Registration and Complaint Figures by Consumer State and Area Code . . . . . . . . . . . . . . 9
Federal Trade Commission
Page 1 of 22
Released November 2010
Federal Trade Commission
Page 2 of 22
Released November 2010
INTRODUCTION
The National Do Not Call Registry (Registry) provides consumers with an easy and
efficient way to register their preference not to receive most telemarketing sales
calls. The Registry has continued to grow since its inception in the summer of 2003.
At the end of Fiscal Year (FY) 2010, there were more than 200 million active
registrations. Consumers can register their phone number(s) on the Registry by
either calling a toll-free number (888-382-1222) from the telephone number(s) they
wish to register or using the do-not-call website (https://www.donotcall.gov). The
do-not-call rules require telemarketers and sellers to remove from their call lists (at
least every 31 days) the numbers on the Registry. Telemarketers can access the
Registry through a website (https://telemarketing.donotcall.gov) dedicated to that
purpose.
Consumers notify law enforcement of violations of the do-not-call rules by
submitting complaints to the Federal Trade Commission (FTC) via either the tollfree number or the website. Law enforcement officials can then review these
complaints, as well as consumer registration information and telemarketer access
information, through the Consumer Sentinel Network (CSN), a secure Internet
website maintained by the FTC. For more information about CSN, please visit
www.FTC.gov/sentinel. Law enforcement personnel may join CSN at
https://register.consumersentinel.gov.
The National Do Not Call Registry Data Book contains statistical data regarding the
registrations on the Registry, the subscriptions of entities (e.g. telemarketers and
sellers) accessing phone numbers on the Registry, and the complaints submitted by
consumers to the FTC about companies violating the do-not-call rules.
The National Do Not Call Registry Data Book for Fiscal Year 2010 is based on
unverified complaints reported by consumers. This report is not based on a
consumer survey.
Federal Trade Commission
Page 3 of 22
Released November 2010
National Do Not Call Registry
Active Registration and Complaint Figures1
220
No. of Active
201,542,535 Registrations
191,453,515
200
172,523,449
180
145,498,656
160
132,219,163
Millions
140
107,440,316
120
100
64,288,175
80
51,968,777
60
40
20
0
579,838
669,474
1,149,818
1,297,865
1,767,798
1,808,354
2004
2005
2006
2007
2008
2009
Complaints
Received Each
1,633,819 Fiscal Year
0
2003
2010
Fiscal Year
Active Registration and Complaint Figures1
June 27, 2003 through September 30, 2010
Fiscal Year
2003
2004
2005
2006
2007
2008
2009
2010
No. of Active
Registrations
51,968,777
64,288,175
107,440,316
132,219,163
145,498,656
172,523,449
191,453,515
201,542,535
Increase in Active
Registrations
51,968,777
12,319,398
43,152,141
24,778,847
13,279,493
27,024,793
18,930,066
10,089,020
No. of Cumulative
Complaints
0
579,838
1,249,312
2,399,130
3,696,995
5,464,793
7,273,147
8,906,966
Complaints
Received Each
Fiscal Year
0
579,838
669,474
1,149,818
1,297,865
1,767,798
1,808,354
1,633,819
1 Active registration and complaint figures reflect the total number of phone numbers registered and the total
number of National Do Not Call Registry complaints submitted to the Commission as of September 30, 2010.
Federal Trade Commission
Page 4 of 22
Released November 2010
Fiscal Year 2010
National Do Not Call Registry
Complaint Figures by Month and Complaint Type1
No. of Complaints (in Thousands)
200
150
100
50
Total Complaints
Requested Entity to Stop Calling
Recorded Message
0
Oct-09
Nov-09
Dec-09
Jan-10
Feb-10
Mar-10
Apr-10
May-10
Jun-10
Jul-10
Aug-10
Sep-10
Complaint Figures by Month and Complaint Type1
Oct-09 Nov-09 Dec-09
Jan-10 Feb-10 Mar-10 Apr-10 May-10
Jun-10
Jul-10 Aug-10 Sep-10
Total Complaints
150,087 130,854 118,601 120,115 125,557 155,317 135,080 131,844 135,483 136,998 150,424 143,459
Requested Entity to Stop Calling
74,706 65,405 59,806 58,943 63,097 73,159 65,206
64,698 65,087 67,381 70,673 67,242
Recorded Message
66,574 58,161 51,882 52,500 53,683 62,061 55,549
54,424 57,181 59,427 65,416 60,897
1 Complaint types refer to National Do Not Call Registry complaints in which the consumer responded affirmatively to the
questions: “Have you asked this company to stop calling you?” or “Was the call a recorded message?”. On September 1, 2009, the
National Registry began accepting all complaints regarding calls using a recorded message, regardless of the registration status of
the called number.
Federal Trade Commission
Page 5 of 22
Released November 2010
Fiscal Year 2010
National Do Not Call Registry Registration
and Complaint Figures by State Population
Active Registrations
Consumer State
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
Active
1
Registrations
2,955,830
298,435
4,201,836
1,779,254
22,915,349
4,062,884
2,811,198
666,385
529,452
13,039,468
6,307,237
671,474
1,002,432
8,725,970
3,405,865
2,201,559
2,114,754
2,892,181
2,454,582
934,305
4,235,079
5,239,822
7,008,923
3,884,220
1,432,706
3,493,218
687,626
1,329,786
1,690,698
1,069,101
6,495,324
1,247,048
12,353,516
5,912,412
453,257
7,887,644
2,346,697
2,582,940
8,882,151
743,850
2,692,727
557,915
3,901,106
13,654,718
1,692,987
421,897
5,604,408
4,534,657
1,027,369
3,493,845
398,393
Active
Registrations per
2
100,000 Population
62,774
42,727
63,705
61,578
61,998
80,857
79,902
75,287
88,292
70,339
64,168
51,844
64,849
67,589
53,025
73,194
75,025
67,040
54,642
70,872
74,306
79,468
70,302
73,757
48,533
58,341
70,527
74,016
63,967
80,713
74,593
62,052
63,217
63,026
70,072
68,335
63,647
67,516
70,467
70,627
59,035
68,676
61,959
55,099
60,799
67,855
71,099
68,045
56,456
61,786
73,198
FY 2010 Complaints
FY 2010
3
Complaints
23,691
1,956
61,746
11,994
224,337
31,560
24,743
7,125
4,244
157,061
48,495
5,911
9,283
84,960
14,111
12,089
10,137
14,338
12,974
5,978
35,792
33,914
50,867
22,845
6,911
14,227
6,592
11,414
21,608
9,295
48,683
11,514
91,140
35,972
1,772
59,759
13,996
22,565
50,671
5,522
20,788
3,941
26,917
114,917
12,381
3,255
52,483
40,011
6,851
14,103
3,507
FY 2010
Complaints per
2
100,000 Population
503
280
936
415
607
628
703
805
708
847
493
456
601
658
220
402
360
332
289
453
628
514
510
434
234
238
676
635
818
702
559
573
466
383
274
518
380
590
402
524
456
485
428
464
445
524
666
600
376
249
644
1 “Active Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30,
2010.
2 Population estimates are based on the 2009 U.S. Census population estimates (Table NST-EST2009-01 – Annual Estimates of the
Population for the United States, and Puerto Rico: April 1, 2000 to July 1, 2009).
3 “FY 2010 Complaints” reflect National Do Not Call Registry complaints received by the Commission during fiscal year 2010.
Federal Trade Commission
Page 6 of 22
Released November 2010
State Rankings for National Do Not Call Registry
Registrations by State Population
WA
ND
MT
VT NH
MN
ID
WY
MI
IL
UT
CO
NY
IA
NE
NV
ME
WI
SD
OR
KS
OH
IN
WV
MO
CA
KY
VA
NJ
TN
OK
AZ
NC
AR
NM
MA
RI
CT
PA
DE
SC
MS
AL
DC3
GA
MD
LA
TX
HI
FL
AK
Rank1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Consumer State
Colorado
New Hampshire
Connecticut
Massachusetts
Delaware
Kansas
New Jersey
Maryland
Nebraska
Minnesota
Wyoming
Iowa
Virginia
Maine
Rhode Island
Montana
Pennsylvania
Florida
Michigan
North Dakota
South Dakota
Ohio
Washington
Vermont
Illinois
Active
Registrations
4,062,884
1,069,101
2,811,198
5,239,822
666,385
2,114,754
6,495,324
4,235,079
1,329,786
3,884,220
398,393
2,201,559
5,604,408
934,305
743,850
687,626
8,882,151
13,039,468
7,008,923
453,257
557,915
7,887,644
4,534,657
421,897
8,725,970
Active Registrations per
100,000 Population2
80,857
80,713
79,902
79,468
75,287
75,025
74,593
74,306
74,016
73,757
73,198
73,194
71,099
70,872
70,627
70,527
70,467
70,339
70,302
70,072
68,676
68,335
68,045
67,855
67,589
Rank1
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Consumer State
Oregon
Kentucky
Idaho
Georgia
Nevada
Arizona
Oklahoma
New York
North Carolina
Alabama
New Mexico
California
Tennessee
Wisconsin
Arkansas
Utah
South Carolina
Missouri
West Virginia
Texas
Louisiana
Indiana
Hawaii
Mississippi
Alaska
Active
Registrations
2,582,940
2,892,181
1,002,432
6,307,237
1,690,698
4,201,836
2,346,697
12,353,516
5,912,412
2,955,830
1,247,048
22,915,349
3,901,106
3,493,845
1,779,254
1,692,987
2,692,727
3,493,218
1,027,369
13,654,718
2,454,582
3,405,865
671,474
1,432,706
298,435
Active Registrations per
100,000 Population2
67,516
67,040
64,849
64,168
63,967
63,705
63,647
63,217
63,026
62,774
62,052
61,998
61,959
61,786
61,578
60,799
59,035
58,341
56,456
55,099
54,642
53,025
51,844
48,533
42,727
1 Rankings are based on the “Active Registrations per 100,000 Population.” “Active Registrations” reflect the total number of phone
numbers registered on the National Do Not Call Registry as of September 30, 2010.
2 Population estimates are based on the 2009 U.S. Census population estimates (Table NST-EST2009-01 – Annual Estimates of the
Population for the United States, and Puerto Rico: April 1, 2000 to July 1, 2009).
3 Numbers for the District of Columbia are as follows: Active Registrations = 529,452; and Active Registrations per 100,000 Population
= 88,292.
Federal Trade Commission
Page 7 of 22
Released November 2010
National Do Not Call Registry
Entities Accessing the Registry
by Fiscal Year1
75
No. of Entities Accessing the Registry (in Thousands)
Entities Who Paid
5 or Fewer Area Codes
Exempt Entities
50
25
0
2006
2007
2008
2009
2010
Fiscal Year
FY 2006
FY 2007
FY 2008
FY 2009
FY 2010
Entities Who Paid
6,824
6,242
4,618
3,923
3,383
5 or Fewer Area Codes
58,816
59,337
46,559
40,406
34,206
845
801
1,107
1,002
680
Exempt Entities
1 “Entities Who Paid” are telemarketers, sellers and other entities who paid fees to access the Registry.
“5 or Fewer Area Codes”
includes those entities who accessed five or fewer area codes; the first five area codes are provided to entities at no cost. “Exempt
Entities” include organizations that engage in outbound telephone calls to consumers that do not involve the sale of goods or
services, such as calls to induce charitable contributions, to raise funds for political purposes, or to conduct surveys. “Exempt
Entities” also include those who are engaged solely in calls to persons with whom they have an established business relationship or
from whom they have obtained express written agreement to call and who do not access the National Registry for any other
purpose.
Federal Trade Commission
Page 8 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Alabama
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
205
251
256
334
938
983,180
426,350
938,751
607,545
4
62,495
14,040
36,254
20,087
0
8,611
2,941
7,438
4,113
0
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
907
298,435
9,508
1,839
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
480
520
602
623
928
1,222,555
832,433
978,818
586,372
581,658
126,338
58,596
58,991
60,882
33,445
21,699
12,299
10,267
9,382
6,483
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
479
501
870
512,039
656,484
610,731
18,840
24,289
18,101
3,397
4,881
3,372
Alaska
Arizona
Arkansas
Federal Trade Commission
Page 9 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
California
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
209
213
310
323
408
415
424
442
510
530
559
562
619
626
650
657
661
707
714
747
760
805
818
831
858
909
916
925
949
951
788,041
200,685
1,457,205
668,789
1,090,261
1,019,512
15,784
68
1,025,180
855,087
675,816
728,769
1,031,558
775,472
714,728
312
657,398
939,823
1,293,161
198
1,173,731
1,019,774
1,192,944
410,497
546,462
1,153,398
1,194,600
783,835
825,164
677,097
31,130
7,389
86,838
32,545
53,644
51,392
463
0
48,263
38,137
25,877
36,536
43,578
36,691
33,991
20
27,113
44,343
67,120
2
51,058
45,715
64,659
17,135
29,450
39,295
53,383
40,856
40,170
31,011
5,770
1,868
16,120
7,039
11,909
9,902
287
0
9,758
7,401
4,575
8,219
9,045
8,631
6,306
20
5,431
8,168
16,030
2
10,585
8,888
12,843
2,876
6,488
7,794
11,662
7,358
8,872
6,229
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
303
719
720
970
1,849,064
764,539
567,885
881,396
72,416
25,714
11,784
23,828
16,246
5,541
2,887
5,739
Colorado
Federal Trade Commission
Page 10 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Connecticut
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
203
475
860
1,434,529
38
1,376,631
57,741
0
51,060
12,772
0
11,335
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
302
666,385
33,693
6,896
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
202
529,452
18,004
3,892
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
239
305
321
352
386
407
561
727
754
772
786
813
850
863
904
941
954
689,912
1,129,128
593,135
930,270
531,394
1,159,995
1,053,507
923,464
27,239
405,820
296,413
960,416
922,019
452,270
983,989
706,717
1,273,780
29,759
61,715
25,924
47,204
30,403
60,709
65,430
42,547
735
22,032
9,387
46,768
32,032
16,728
41,878
32,333
74,262
7,432
13,491
6,011
10,596
8,490
14,008
18,773
10,804
160
5,479
2,604
11,409
6,774
4,271
8,709
7,976
16,702
Delaware
District of Columbia
Florida
Federal Trade Commission
Page 11 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Georgia
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
229
404
470
478
678
706
762
770
912
365,534
1,123,677
90
364,305
948,918
1,124,719
353
1,845,603
534,038
9,397
32,369
0
11,504
29,636
37,059
3
106,135
16,763
1,830
6,932
0
2,448
6,159
8,141
3
17,870
3,533
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
808
671,474
25,910
5,631
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
208
1,002,432
44,532
8,957
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
217
224
309
312
331
618
630
708
773
779
815
847
872
792,913
112,488
653,086
423,961
1,801
806,109
1,251,317
930,186
1,110,368
3,523
1,139,939
1,500,213
66
27,180
2,485
19,530
15,922
15
25,850
64,042
43,475
50,580
29
51,426
82,937
3
5,584
1,017
4,673
4,086
13
5,397
13,536
8,695
10,769
13
11,815
17,635
3
Hawaii
Idaho
Illinois
Federal Trade Commission
Page 12 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Indiana
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
219
260
317
574
765
812
458,145
375,341
928,185
351,169
551,022
742,003
10,063
5,301
12,494
3,948
6,507
9,740
2,659
1,793
3,268
1,144
1,788
2,807
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
319
515
563
641
712
548,102
605,155
351,261
326,970
370,071
16,955
18,767
9,544
7,289
10,415
3,282
3,669
1,715
1,326
1,730
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
316
620
785
913
430,640
424,862
595,597
663,655
11,796
7,096
11,786
16,679
2,433
1,427
2,488
3,405
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
270
502
606
859
789,805
894,940
468,071
739,365
13,350
14,798
7,360
15,411
4,089
3,808
1,858
4,088
Iowa
Kansas
Kentucky
Federal Trade Commission
Page 13 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Louisiana
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
225
318
337
504
985
447,980
547,584
486,231
582,745
390,042
12,648
12,373
10,113
11,565
9,511
2,385
2,729
2,426
2,976
2,109
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
207
934,305
27,595
5,813
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
240
301
410
443
431,415
1,533,020
1,628,852
641,792
8,379
87,549
96,514
8,031
2,237
14,150
15,777
2,246
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
339
351
413
508
617
774
781
857
978
34,826
847
581,894
1,500,057
1,092,684
173,462
858,812
50,408
946,832
435
6
15,915
40,784
25,843
1,234
25,288
869
27,498
169
1
3,501
9,026
6,684
437
5,796
312
6,965
Maine
Maryland
Massachusetts
Federal Trade Commission
Page 14 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Michigan
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
231
248
269
313
517
586
616
734
810
906
947
989
477,093
1,133,976
537,313
648,066
613,010
662,032
680,101
837,850
557,565
205,733
581
655,603
13,337
47,989
16,950
16,103
17,577
26,010
23,021
31,067
16,383
5,744
11
15,423
2,807
10,957
3,090
3,706
3,480
5,990
4,748
6,609
3,855
1,210
9
3,483
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
218
320
507
612
651
763
952
536,048
360,706
562,491
741,770
733,165
494,114
455,926
10,604
6,246
10,406
14,266
21,143
13,802
15,903
2,538
1,601
2,625
3,551
5,025
3,151
3,776
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
228
601
662
769
222,805
707,884
497,647
4,370
6,007
15,175
10,972
52
1,247
3,211
2,118
34
Minnesota
Mississippi
Federal Trade Commission
Page 15 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Missouri
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
314
417
573
636
660
816
946,341
541,966
587,872
396,415
211,031
809,593
12,127
7,187
6,333
7,478
2,470
11,974
3,407
1,951
2,047
1,896
707
3,617
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
406
687,626
31,557
6,439
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
308
402
263,536
1,066,250
9,228
43,162
2,413
8,764
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
702
775
1,166,348
524,350
78,820
31,447
14,524
6,448
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
603
1,069,101
42,342
8,996
Montana
Nebraska
Nevada
New Hampshire
Federal Trade Commission
Page 16 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
New Jersey
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
201
551
609
732
848
856
862
908
973
1,101,850
42,731
1,142,023
1,363,550
42,496
704,207
71,197
898,505
1,128,765
42,477
525
34,126
57,675
311
27,760
909
31,654
45,096
8,382
195
6,549
11,449
120
5,182
389
6,393
8,445
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
505
575
1,080,063
166,985
58,245
9,018
9,321
1,882
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
212
315
347
516
518
585
607
631
646
716
718
845
914
917
684,281
972,781
393,965
1,190,761
990,014
768,202
542,449
1,021,255
500,856
966,992
1,547,548
854,487
788,290
1,131,635
50,669
28,812
6,833
35,891
31,943
22,588
16,879
34,668
7,834
28,647
75,389
30,699
25,332
13,743
7,527
6,293
2,832
8,770
7,452
4,655
3,776
7,611
2,472
5,890
14,683
7,205
5,323
4,517
New Mexico
New York
Federal Trade Commission
Page 17 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
North Carolina
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
252
336
704
828
910
919
980
591,774
1,063,675
1,337,879
820,541
830,838
1,225,397
42,308
13,873
24,863
39,590
22,791
21,120
38,076
250
2,910
5,655
8,629
4,835
4,165
8,213
106
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
701
453,257
6,624
1,690
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
216
234
330
419
440
513
567
614
740
937
608,446
4,984
1,420,161
1,123,077
887,985
1,061,898
34,237
966,644
833,838
946,374
18,026
87
43,796
32,707
30,815
40,980
426
38,456
25,032
38,321
4,550
62
9,355
6,830
6,793
9,400
213
7,591
6,116
7,677
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
405
580
918
982,157
459,902
904,638
26,909
8,975
24,067
6,132
2,101
5,368
North Dakota
Ohio
Oklahoma
Federal Trade Commission
Page 18 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Oregon
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
458
503
541
971
4
1,468,618
1,030,288
84,030
0
69,397
48,221
1,344
0
13,581
7,825
446
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
215
267
412
484
570
610
717
724
814
878
1,314,984
344,700
1,014,276
339,020
1,031,751
1,558,118
1,312,318
1,097,668
869,173
143
37,113
3,966
20,460
4,176
18,837
46,213
26,996
21,998
13,871
1
8,886
1,478
5,282
1,430
4,913
11,401
6,744
5,506
3,507
1
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
401
743,850
26,317
5,316
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
803
843
864
903,498
936,553
852,676
32,084
31,026
26,227
6,678
7,668
5,713
Pennsylvania
Rhode Island
South Carolina
Federal Trade Commission
Page 19 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
South Dakota
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
605
557,915
13,791
3,732
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
423
615
731
865
901
931
847,406
1,011,026
296,331
621,018
632,701
492,624
23,531
29,780
5,696
18,523
15,511
11,956
6,079
7,140
1,291
4,606
3,835
3,125
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
210
214
254
281
325
361
409
430
432
469
512
682
713
806
817
830
832
903
915
936
940
956
972
979
974,141
1,194,462
452,400
1,336,309
257,837
358,811
343,970
663
211,789
270,051
1,124,878
66,838
977,330
457,365
1,275,394
297,489
621,461
794,200
302,293
310,807
330,977
321,957
1,079,690
293,606
42,359
35,415
14,652
73,017
8,067
11,516
10,771
6
5,354
7,946
59,220
1,617
37,368
12,978
58,189
9,921
9,444
22,910
11,416
9,770
10,593
9,637
63,849
8,309
9,443
8,773
3,203
14,981
1,794
2,437
2,151
4
1,099
1,911
12,269
518
8,214
2,683
10,679
2,108
3,120
4,041
2,314
1,738
2,230
1,753
13,044
1,544
Tennessee
Texas
Federal Trade Commission
Page 20 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
Utah
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
385
435
801
179
380,913
1,311,895
1
13,494
50,830
1
2,172
9,789
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
802
421,897
17,171
3,146
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
276
434
540
571
703
757
804
249,897
410,732
1,045,170
231,268
1,521,644
1,197,689
948,008
9,412
17,219
45,109
5,838
101,434
56,042
39,578
1,727
3,065
8,036
1,940
17,773
9,728
8,246
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
206
253
360
425
509
921,642
682,306
1,281,611
798,597
850,501
39,748
31,546
53,939
34,343
28,046
8,003
6,185
11,611
6,878
5,924
Vermont
Virginia
Washington
Federal Trade Commission
Page 21 of 22
Released November 2010
Appendix:
National Do Not Call Registry
Registration and Complaint Figures
by Consumer State and Area Code
West Virginia
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
304
681
1,027,327
42
31,263
1
6,609
1
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
262
414
534
608
715
920
657,855
604,265
3
741,056
673,605
817,061
12,170
8,892
0
10,753
7,736
10,864
3,096
2,545
0
2,892
2,088
2,938
Area Code
Active Registrations as of
Sept. 30, 2010
FY 2006 through FY 2010
Complaints
FY 2010
Complaints
307
398,393
17,519
3,381
Wisconsin
Wyoming
Federal Trade Commission
Page 22 of 22
Released November 2010
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