Opinion

Melvin v. Ohio State Univ. Med. Ctr.

  • 2010 Ohio 3226
Court
Ohio Court of Claims
Filed
Jun 11, 2010
Status
Published
On the bench
Renick
Cited by
0 cases
Authority
More cited than 32.2%

The opinion

[Cite as Melvin v. Ohio State Univ. Med. Ctr., 2010-Ohio-3226.]

Court of Claims of Ohio

The Ohio Judicial Center

65 South Front Street, Third Floor

Columbus, OH 43215

614.387.9800 or 1.800.824.8263

www.cco.state.oh.us

MICHELE A. MELVIN, Admr.

Plaintiff

v.

THE OHIO STATE UNIVERSITY MEDICAL CENTER

Defendant

Case No. 2007-09135

Judge Joseph T. Clark

Magistrate Anderson M. Renick

MAGISTRATE DECISION

{¶ 1} Pursuant to Civ.R. 53, Magistrate Anderson M. Renick was appointed to

conduct all proceedings necessary for decision in this matter.

{¶ 2} Plaintiff brought this action on behalf of the estate of the decedent, Joseph

W. Wilson, alleging wrongful death. Plaintiff asserts that Wilson died as a result of

peritonitis on December 26, 2006, several days after undergoing a surgical procedure to

remove a polyp and the portion of the colon to which it was attached. According to

plaintiff, the peritonitis resulted from a dehiscence, or separation, of the surgical suture

which attached the small intestine to the colon, thus allowing fecal matter to leak into

the abdominal cavity. The issues of liability and damages were bifurcated and the case

proceeded to trial on the issue of liability.

{¶ 3} In the fall of 2006, Wilson’s personal physician performed a colonoscopy

and discovered a large, potentially cancerous polyp in Wilson’s colon. Due to its size,

the polyp could not be removed via colonoscopy and Wilson was therefore referred to

Case No. 2007-09135 -2- MAGISTRATE DECISION

defendant for a surgical evaluation. On November 6, 2006, plaintiff met with Mark

Arnold, M.D., a colorectal surgeon employed by defendant.

{¶ 4} Dr. Arnold testified that based upon his evaluation of Wilson, he

determined that the polyp required prompt surgical removal inasmuch as its continued

growth would ultimately block Wilson’s colon. Dr. Arnold stated that although this type

of procedure is fairly common and generally carries a low degree of risk, performing it

on Wilson presented unique challenges due to the fact that he was a “medically fragile”

individual with a host of complicating factors that included congestive heart failure, a

prior heart attack, pacemaker dependency, anemia, a prior stroke, diabetes, and poor

renal function.

{¶ 5} On December 10, 2006, defendant admitted Wilson for the operation,

which was scheduled for the following day. According to Dr. Arnold, patients

undergoing an operation of this type are generally admitted during the morning of the

procedure, but he arranged for Wilson to arrive earlier so that he could be evaluated

and cleared for surgery by a cardiologist. Wilson’s cardiology evaluation took longer

than anticipated, though, and the operation was therefore rescheduled for December

13, 2006.

{¶ 6} Dr. Arnold testified that in order to minimize the stress on Wilson’s heart,

he elected to perform a minimally-invasive laparoscopic procedure rather than creating

an open incision in Wilson’s abdomen. Dr. Arnold described the operation as follows:

cameras were inserted into the abdominal cavity through small incisions near the navel;

ascites (fluid in the abdominal cavity) was discovered and suctioned away through a

slightly larger incision also near the navel; the colon was freed and pulled from the body

through the larger incision; the polyp and attached section of the colon were removed;

the remaining portion of the colon was sutured to the intestine and placed back inside

the abdominal cavity; and, lastly, the incisions were closed.

Case No. 2007-09135 -3- MAGISTRATE DECISION

{¶ 7} Dr. Arnold stated that aside from the large amount of ascites that was

discovered in Wilson’s abdominal cavity, the operation proceeded as expected and

without any complication. According to Dr. Arnold, the ascites was a product of liver

failure, which he attributed to the weakened ability of Wilson’s heart to deliver oxygen to

his liver and other organs.

{¶ 8} Plaintiff, who is Wilson’s daughter, testified that Wilson was in good spirits

following the operation and that she remained with him through the night. Plaintiff and

Alisa Hilderhoff, another daughter of Wilson, testified that during the day after the

operation, Wilson’s lower body appeared swollen and he complained of generalized

pain. Plaintiff and Hilderhoff stated that Wilson endured a slow and difficult recovery

over the next several days and that, although he remained alert and showed some

signs of recovery such as regaining his appetite, they grew concerned over his

continued swelling and his inability to stand or ambulate to the bathroom on his own.

{¶ 9} Hilderhoff also testified that while she was in Wilson’s room on December

22, 2006, she observed two nurses “drop” Wilson while attempting to lift him from the

commode, whereupon he fell to the floor and defecated. According to Hilderhoff, seven

to nine employees spent the next two hours attending to Wilson and cleaning the

bathroom.

{¶ 10} Dr. Arnold testified that he was not aware of any such incident and that it

was not recorded in Wilson’s chart or otherwise documented. Dr. Arnold also stated

that Wilson’s chart does not show any correlative change in his condition after the

purported incident. Additionally, plaintiff testified that a set of notes that she and other

family members kept to document Wilson’s post-operative care contain no reference to

such an incident.

{¶ 11} Dr. Arnold agreed with plaintiff’s and Hilderhoff’s assessment that Wilson

had difficulty recovering from the operation, but he stated that this was to be expected in

light of Wilson’s congestive heart failure. According to Dr. Arnold, Wilson’s weak heart

function hindered his body’s recovery mechanisms and caused such problems as poor

Case No. 2007-09135 -4- MAGISTRATE DECISION

renal function, swelling in the lower body, and occasional breathing difficulty. Dr. Arnold

stated that because of the complexities presented by Wilson’s heart problems, he

arranged for cardiologists to regularly monitor Wilson throughout his post-operative

care. Dr. Arnold further stated that at no time did Wilson present a “clinical picture”

consistent with peritonitis.

{¶ 12} Dr. Arnold defined peritonitis as an infection of the lining of the abdominal

cavity, which, if untreated, may spread to the bloodstream and result in sepsis.

According to Dr. Arnold, symptoms of peritonitis generally include fever, tachycardia,

tachypnea (rapid breathing), abdominal pain and tenderness, lack of bowel function,

nausea, loss of appetite, an elevated white blood cell count, mental status changes, and

malaise. Dr. Arnold stated that Wilson exhibited few of these symptoms and that,

notably, he lacked key symptoms that are present in nearly every case of peritonitis,

such as fever, nausea, and lack of bowel function.

{¶ 13} Dr. Arnold acknowledged that some abdominal tenderness was noted in

Wilson’s chart at times and that he had an elevated white blood cell count through the

time of his discharge, but he stated that such symptoms were common side effects of

the operation. Dr. Arnold explained that in order to prevent infection, the body normally

produces additional white blood cells in response to surgical procedures, and because

Wilson was slow to recover from the operation, his white blood cell count remained

elevated for a longer period of time than it would have in a healthier patient. Dr. Arnold

emphasized that Wilson’s white blood cell count nonetheless remained stable, whereas

in a patient with peritonitis, the white blood cell count typically “spikes” dramatically

upward.

{¶ 14} Dr. Arnold testified that although Wilson’s recovery was hindered by his

congestive heart failure, he nonetheless reached a stable condition several days after

the procedure, particularly once he regained his bowel function and appetite and his

renal function returned to a level consistent with its pre-operative function. Dr. Arnold

Case No. 2007-09135 -5- MAGISTRATE DECISION

stated that in light of these improvements, he determined that Wilson could be

discharged to a nursing facility closer to his home.

{¶ 15} On December 24, 2006, Wilson was discharged to the Heartland of Piqua

nursing home in Piqua, Ohio. Plaintiff and Hilderhoff stated that when they visited

Wilson at the nursing home that evening, they did not notice any significant changes in

his condition. However, on the evening of December 25, 2006, Wilson suddenly

complained of abdominal pain and was consequently transported to the Upper Valley

Medical Center (UVMC) in Troy, Ohio. At 10:00 p.m. that evening, Wilson was admitted

to UVMC where he was seen in the emergency room by Dr. Gregory K. Rodgers.

{¶ 16} Dr. Rodgers testified via deposition that Wilson was alert and conversant

upon entering the emergency room and that he was able to discuss his medical history

and present condition. Dr. Rodgers testified that Wilson chiefly complained of breathing

difficulty and abdominal pain. According to Dr. Rodgers, he was able to improve

Wilson’s breathing by having him sit upright in bed, and he explained that such an

improvement was an indication that Wilson’s breathing difficulty was owed to his

congestive heart failure.

{¶ 17} Dr. Rodgers testified that in consideration of both Wilson’s abdominal pain

and his recent operation, he also specifically evaluated Wilson for symptoms of

peritonitis, including taking an x-ray of Wilson’s abdomen. Dr. Rodgers’ examination

revealed that Wilson did not exhibit symptoms consistent with peritonitis inasmuch as

the x-ray revealed no free air in the abdominal cavity, he did not have a fever, his

abdomen was neither tender nor rigid, he had “bowel sounds” indicative of a functioning

bowel, and he reported having a bowel movement earlier in the day. Based upon such

findings, Dr. Rodgers noted in Wilson’s chart that “[t]here is no peritonitis.” (Joint Exhibit

C.)

{¶ 18} Dr. Rodgers stated that at approximately 2:30 a.m., as he continued to

evaluate and converse with Wilson, Wilson’s breathing grew labored, his heart rhythm

became abnormal, and he soon became unresponsive and suffered cardiac arrest.

Case No. 2007-09135 -6- MAGISTRATE DECISION

According to Dr. Rodgers, emergency room staff attempted to revive Wilson with

cardiopulmonary resuscitation and drugs such as epinephrine, but those efforts proved

unsuccessful and Wilson was pronounced dead at 2:50 a.m. on December 26, 2006. In

Wilson’s chart, Dr. Rodgers concluded that the cause of death was unclear, but that “by

all measures [Wilson] showed no evidence” of sepsis. (Joint Exhibit C.)

{¶ 19} Dr. Rodgers related that the Miami County Coroner elected to perform an

autopsy of Wilson. The autopsy was performed on December 27, 2006, by Lee

Lehman, M.D., the Chief Deputy Coroner for the Montgomery County Coroner’s office.

Dr. Lehman testified via deposition that Miami County contracts with his office in lieu of

performing its own autopsies. According to the autopsy report prepared by Dr. Lehman,

the autopsy revealed a 2-3 millimeter dehiscence which was “oozing” fecal material at

the site where Wilson’s intestine and colon were sutured during the operation. Based

upon that finding, as well as the presence of “purulent exudate” and “purulent ascites” in

the abdominal cavity, Dr. Lehman concluded in his report that the cause of Wilson’s

death was “acute peritonitis due to surgical wound dehiscence.”1 (Joint Exhibit D.)

{¶ 20} Plaintiff alleges that defendant was negligent in failing “to properly

diagnose and/or treat the developing acute peritonitis from which [Wilson] suffered and

died.” Defendant contends that Wilson’s care and treatment at all times met the

applicable standard of care and, moreover, that Wilson died of heart failure rather than

peritonitis.

{¶ 21} “In order to establish medical [negligence], it must be shown by a

preponderance of the evidence that the injury complained of was caused by the doing of

some particular thing or things that a physician or surgeon of ordinary skill, care and

diligence would not have done under like or similar conditions or circumstances, or by

1

The court notes that although R.C. 313.19 provides that the cause of death assigned by the

coroner shall be “the legally accepted cause of death,” the Supreme Court of Ohio has held that the

coroner’s findings are non-binding and may be rebutted by competent, credible evidence. See Vargo v.

Travelers Inc. Co. (1987), 34 Ohio St.3d 27, paragraph one of the syllabus.

Case No. 2007-09135 -7- MAGISTRATE DECISION

the failure or omission to do some particular thing or things that such a physician or

surgeon would have done under like or similar conditions and circumstances, and that

the injury complained of was the direct result of such doing or failing to do some one or

more of such particular things.” Bruni v. Tatsumi (1976), 46 Ohio St.2d 127, 131.

{¶ 22} “To maintain a wrongful death action on a theory of medical negligence, a

plaintiff must show (1) the existence of a duty owing to plaintiff's decedent, (2) a breach

of that duty, and (3) proximate causation between the breach of duty and the death.”

Littleton v. Good Samaritan Hosp. & Health Ctr. (1988), 39 Ohio St.3d 86, 92, citing

Bennison v. Stillpass Transit Co. (1966), 5 Ohio St.2d 122, paragraph one of the

syllabus.

{¶ 23} Defendant’s pathology expert, Vincent J. M. Di Maio, M.D., testified by

deposition based upon his review of medical records that included the autopsy report,

photographs and slides, and Dr. Lehman’s deposition. Dr. Di Maio, whose testimony

pertained to the cause of Wilson’s death rather than the issue of liability, is board

certified in anatomical, clinical, and forensic pathology, and he served as the Chief

Medical Examiner for Bexar County, Texas from 1981 to 2006.

{¶ 24} According to Dr. Di Maio, when an individual contracts peritonitis, the

contents of the abdominal cavity quickly become coated in a purulent exudate, which he

characterized as a “yellow, sticky pus” containing white blood cells that the body

produces in order to counteract the infection. Dr. Di Maio testified that given the nature

of the dehiscence that was found in the autopsy, a purulent exudate should have

developed within two to three hours after it occurred. Dr. Di Maio stated, however, that

while the autopsy report notes the presence of purulent exudate, the autopsy

photographs of Wilson’s abdominal cavity do not show such matter.

{¶ 25} Dr. Lehman acknowledged in his deposition that the photographs indeed

do not depict purulent exudate, but he explained that the photographs were taken after

he had rinsed the abdominal contents with water, thereby removing the purulent

Case No. 2007-09135 -8- MAGISTRATE DECISION

exudate. According to Dr. Di Maio, however, purulent exudate is adherent such that it

could not have been rinsed from the abdominal contents in that manner.

{¶ 26} Dr. Di Maio stated that in addition to purulent exudate, other signs of

peritonitis include inflammation at the area of the peritoneal leak and dark ascites. But,

according to Dr. Di Maio, the autopsy photographs do not depict any inflammation near

the site of the dehiscence. Dr. Di Maio further stated that although dark ascites was

documented in the autopsy report, that was not necessarily an indication of peritonitis

inasmuch as ascites is commonly found in individuals with congestive heart failure and

the dark coloration may have resulted from blood that dried in Wilson’s abdomen after

his operation. Dr. Di Maio opined that aside from the dehiscence itself, “[t]here is no

evidence at all of peritonitis.”

{¶ 27} According to Dr. Di Maio, based upon the evidence of heart disease that

was documented in the autopsy report, such as severe hardening of the arteries and an

enlarged heart, Wilson more likely than not died of congestive heart failure. Dr. Di Maio

further opined that Wilson’s surgical dehiscence could not have developed more than

two to three hours before his death and that it may have developed as a result of the

administration of cardiopulmonary resuscitation at UVMC inasmuch as vigorous

resuscitation efforts are capable of damaging intestinal sutures.

{¶ 28} With regard to the treatment that Wilson received while in defendant’s

care, both parties offered expert testimony. Plaintiff’s expert, Steven Becker, M.D., who

is a board-certified general surgeon, testified that surgical dehiscence and peritonitis are

well-known risks associated with the type of operation that Wilson underwent and that

the symptoms of peritonitis include fever, rebound tenderness in the abdomen,

tachycardia, an elevated respiratory rate, an elevated white blood cell count, lack of

bowel function, free air in the abdomen, and organ failure.

{¶ 29} Dr. Becker stated that although Wilson demonstrated few, if any,

symptoms of peritonitis in the first two days after his operation, a rise in his white blood

Case No. 2007-09135 -9- MAGISTRATE DECISION

cell count on December 16, 2006, suggests that the dehiscence and resulting peritonitis

may have begun on or about that date. Dr. Becker stated that Dr. Arnold should have

recognized the continued elevation of the white blood cell count, as well as Wilson’s

poor heart and kidney function, as signs of peritonitis that required further investigation

by means of a CT scan or a barium enema. On cross-examination, Dr. Becker

acknowledged that Wilson did not exhibit some of the most typical symptoms of

peritonitis such as lack of bowel function, rebound tenderness in the abdomen, or free

air in the abdomen, but he stated that Wilson nonetheless exhibited other symptoms

such that further diagnostic testing should have been performed to detect a peritoneal

infection, and he opined that Dr. Arnold’s failure to do so fell below the standard of care.

{¶ 30} Defendant’s expert, Olaf B. Johansen, M.D., a board-certified general and

colorectal surgeon, testified by deposition that peritonitis is a risk associated with

procedures such as the one that Wilson underwent, occurring approximately five

percent of the time. Dr. Johansen related that symptoms of peritonitis include fever,

pain, nausea, tachycardia, widening of pulse pressure, persistent tachypnea, a rigid and

tender abdomen, accumulation of air in the abdomen, renal dysfunction, lack of bowel

function, a progressively elevating white blood cell count, and changes in mental status.

{¶ 31} Dr. Johansen testified that according to the post-operative medical records

generated by defendant, Heartland of Piqua, and UVMC, Wilson did not exhibit

tachycardia or tachypnea, his renal function was consistent with its preoperative

condition, numerous entries in his chart reflect that his abdomen was not tender and

that he complained of very little pain, he ate consistently, he had regular bowel

movements, x-rays taken four or five days before he was discharged by defendant

showed no free air in the abdomen, x-rays taken at UVMC just hours before his death

showed no free air in the abdomen, and his mental status remained consistently alert.

Dr. Johansen further testified that although Wilson had a fever immediately following the

operation, it was attributable to the stress of the operation and soon dissipated.

Case No. 2007-09135 - 10 - MAGISTRATE DECISION

{¶ 32} Dr. Johansen similarly stated that while Wilson’s white blood cell count

was elevated after the operation, that is normal for an individual in a medically fragile

condition such as Wilson. Dr. Johansen explained that the body normally produces

more white blood cells immediately after a surgical operation in order to prevent

infection, and because medically fragile patients such as Wilson are slower to recover

from the operation, the white blood cell count remains elevated for a longer period of

time. Dr. Johansen explained that Wilson’s white blood cell count was not symptomatic

of peritonitis because it remained relatively stable at all times following the operation

and reached a peak value of only about 16.3, whereas it would have “spiked” upward to

a level well above 20 if Wilson had contracted peritonitis. Dr. Johansen emphasized

that peritonitis generally results in bacteria entering the bloodstream, but that two blood

cultures taken at UVMC shortly before Wilson’s death revealed no such bacteria in his

bloodstream.

{¶ 33} Thus, according to Dr. Johansen, Wilson did not present symptoms

consistent with peritonitis at any time following the operation. Dr. Johansen opined that

Dr. Arnold made the appropriate evaluations for detecting peritonitis and at all times met

the applicable standard of care. Moreover, Dr. Johansen testified that the photographs

taken during Wilson’s autopsy are not consistent with peritonitis inasmuch as the

surfaces of the abdominal cavity did not appear to be lined with the purulent exudate

that develops soon after the onset of peritonitis. Dr. Johansen further testified that the

photographs also did not show inflammation of the tissue surrounding the dehiscence,

which generally occurs in cases of peritonitis. Dr. Johansen thus opined that the

dehiscence “could not have been going on for any length of time” and may have

occurred post-mortem.

{¶ 34} Defendant also presented the expert testimony of Alessandro Fichera,

M.D., a board-certified general and colorectal surgeon. Dr. Fichera testified by

deposition that the symptoms of peritonitis include fever, pain, nausea, tachycardia,

Case No. 2007-09135 - 11 - MAGISTRATE DECISION

tachypnea, abdominal distension, rebound tenderness in the abdomen, reduced oxygen

saturation, an elevated white blood cell count, lack of bowel function, and changes in

mental status.

{¶ 35} According to Dr. Fichera, these symptoms would have manifested very

quickly if the dehiscence occurred prior to Wilson’s death, but he stated that Wilson’s

medical records do not demonstrate such symptoms. Dr. Fichera noted in particular

that on December 23, 2006, one day before Wilson was discharged to Heartland of

Piqua, he did not have a fever, he did not have tachycardia, his respiratory rate was

normal, his oxygen saturation was normal, he was alert and oriented, and he had been

consistently eating and having bowel movements for several days. Dr. Fichera testified

that according to the records from UVMC, just hours before his death, Wilson’s vital

signs were normal and it was specifically noted that his abdomen was not tender and

that he had bowel sounds. According to Dr. Fichera, peritoneal infections generally

result in bacterial infections in the bloodstream, but two blood cultures taken at UVMC

shortly before Wilson expired did not show any such bacteria.

{¶ 36} Dr. Fichera stated that although Wilson’s white blood cell count remained

consistently elevated postoperatively, white blood cell counts typically elevate in

response to the stress of surgical procedures. Dr. Fichera explained that Wilson’s white

blood cell count remained elevated for a longer period than that which most patients

experience due to Wilson’s diminished capacity for coping with the stress of the

operation, which Dr. Fichera attributed to congestive heart failure.

{¶ 37} Dr. Fichera testified that based upon the lack of symptoms exhibited by

Wilson, and given that a medically fragile patient generally displays immediate and

obvious symptoms of peritonitis upon contracting it, the dehiscence that was discovered

during the autopsy probably did not develop while Wilson was in defendant’s care, and

may have occurred during either the resuscitation efforts or the autopsy. Dr. Fichera

testified that Wilson’s myriad of health problems added a great deal of complication and

risk to his treatment, which exceeded the typical expertise of a colorectal surgeon, and

Case No. 2007-09135 - 12 - MAGISTRATE DECISION

he opined that Dr. Arnold therefore properly consulted with the appropriate cardiologists

and other specialists to evaluate Wilson and manage his care. Dr. Fichera further

opined that Dr. Arnold met the standard of care at all times in his treatment of Wilson.

{¶ 38} Upon review of the evidence adduced at trial, the court finds that the

treatment of Wilson as provided by Dr. Arnold and defendant’s other medical

professionals at all times met the accepted standard of care. Specifically, the court

finds that Dr. Arnold appropriately determined that Wilson did not exhibit the clinical

symptoms of peritonitis following the December 13, 2006 surgical procedure, and that

Wilson was properly discharged to Heartland of Piqua on December 23, 2006.

{¶ 39} The experts for each party, as well as Dr. Arnold, described the symptoms

of peritonitis similarly. As to whether Wilson exhibited such symptoms while in

defendant’s care, the court finds the testimony of Drs. Fichera and Johansen to be more

persuasive than the opinion offered by Dr. Becker. Dr. Becker acknowledged that

Wilson lacked some of the more telling symptoms of peritonitis, but he cited Wilson’s

white blood cell count as a strong indication of peritonitis which should have prompted

further investigation by Dr. Arnold. However, Drs. Fichera and Johansen persuasively

testified that the white blood cell count remained within a normal postoperative level for

an individual with Wilson’s frailties and that, indeed, Wilson did not exhibit symptoms

consistent with peritonitis while in defendant’s care. Furthermore, although it is

undisputed that Wilson had difficulty recovering from the operation, the testimony of

Drs. Fichera and Johansen demonstrated that such difficulty resulted from Wilson’s

congestive heart failure and that, by December 23, 2006, he had recovered and

stabilized such that his discharge to Heartland of Piqua on that date was appropriate.

{¶ 40} Based upon the totality of the evidence, the court finds that plaintiff has

failed to prove her claim by a preponderance of the evidence. Accordingly, it is

recommended that judgment be rendered in favor of defendant.

Case No. 2007-09135 - 13 - MAGISTRATE DECISION

A party may file written objections to the magistrate’s decision within 14 days of

the filing of the decision, whether or not the court has adopted the decision during that

14-day period as permitted by Civ.R. 53(D)(4)(e)(I). If any party timely files objections,

any other party may also file objections not later than ten days after the first objections

are filed. A party shall not assign as error on appeal the court’s adoption of any factual

finding or legal conclusion, whether or not specifically designated as a finding of fact or

conclusion of law under Civ.R. 53(D)(3)(a)(ii), unless the party timely and specifically

objects to that factual finding or legal conclusion within 14 days of the filing of the

decision, as required by Civ.R. 53(D)(3)(b).

_____________________________________

ANDERSON M. RENICK

Magistrate

cc:

Daniel R. Forsythe John E. Fulker

Karl W. Schedler William J. Fulker

Assistant Attorneys General 12 South Cherry Street

150 East Gay Street, 18th Floor P.O. Box 8

Columbus, Ohio 43215-3130 Troy, Ohio 45373

RCV/cmd

Filed June 11, 2010

To S.C. reporter July 7, 2010

This is a copy of a public record, reproduced as it was published. It is not legal advice, and it may not be the version a court would rely on. Check the official source before you cite it.

A word about cookies

We need a few to keep you signed in and the library working. The rest help us see which pages people use and where they get stuck. They stay off unless you say yes.