River Supply, Incorporated v. Oracle America, Inc.

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8 UNITED STATES DISTRICT COURT

9 NORTHERN DISTRICT OF CALIFORNIA

10 San Francisco Division

11 RIVER SUPPLY, INC., Case No. 3:23-cv-02981-LB

12 Plaintiff, ORDER GRANTING MOTION TO

DISMISS

13 v.

Re: ECF No. 13

14 ORACLE AMERICA, INC., NETSUITE, INC.,

SPS COMMERCE, INC., VEND LIMITED, and

15 LIGHTSPEED COMMERCE INC.,

16 Defendants.

17 INTRODUCTION

18 Plaintiff River Supply, Inc. sells architectural-construction materials. It bought a software

19 product from defendant Oracle to manage its business, including inventory, sales, and accounting.

20 Oracle’s sales representatives allegedly made promises about the software’s capabilities that they

21 knew weren’t true, which induced River Supply to contract for a product that didn’t work. River

22 Supply then sued Oracle (and its third-party partners that implement Oracle’s products) for fraud,

23 negligent misrepresentation, breach of contract, breach of the implied covenant of good faith and

24 fair dealing, breach of warranty, theft under Cal. Penal Code § 496, and a violation of California’s

25 Unfair Competition Law (UCL), Cal. Bus. & Prof. Code § 17200.

26 Oracle moved to dismiss on the grounds that the economic-loss doctrine precludes the tort

27 claims, the contract’s integration clause does too, the contract’s limitation-of-liability clause

1 plead fraud with particularity or its other claims. River Supply counters in part that it pleaded pre-

2 contract fraud sufficiently and certain contract provisions — such as the limitation-of-liability

3 provisions — are unenforceable because they are hidden in a hyperlink. The contract terms are

4 enforceable. River Supply plausibly pleaded breach of contract but did not plausibly plead its other

5 claims. The court dismisses those claims with leave to amend within twenty-eight days.

6

7 STATEMENT

8 River Supply is a “premier architectural construction material supplier,” also has a hardware

9 store, and has a sister company that provides “carrier services.”1 It subscribed to a cloud-based

10 software product from Oracle to manage its business, including retail sales, inventory, accounting

11 and financials, warehouse operations, and customer relationships.2 The product is branded Oracle

12 NetSuite. (NetSuite, which Oracle acquired, provides subscription services to the software.3) River

13 Supply asserts that Oracle induced it to sign the contract by knowingly promising services that it

14 could not deliver, charging for them later, and then hiding behind contract provisions buried in

15 click-through hyperlinks to avoid liability for its fraudulent failure to perform.4

16 The next sections summarize the contract, Oracle’s alleged breach, the alleged fraudulent

17 misrepresentations that induced the contract, the procedural history, and jurisdiction.

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19 1. The Contract

20 Before the parties contracted for River Supply’s purchase of Oracle’s system, they met

21 fourteen times online and once in person, and conferred by email, to discuss River Supply’s

22 business needs and Oracle’s solutions. River Supply’s team “included Tarry and Tim Bratton, Joe

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1 First Am. Compl. – ECF No. 4 at 8 (¶ 14). Citations refer to the Electronic Case File (ECF); pinpoint

25 citations are to the ECF-generated page numbers at the top of documents.

2 Id. at 2–3 (¶ 2), 12 (¶ 30).

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3 Id. at 1–2 (¶ 1), 8–9 (¶ 16); see, e.g., Statement of Work, Ex. 6 to id. – ECF No. 4 at 153 (product

27 branded “Oracle NetSuite”); Estimate, Ex. 4 to id. – ECF No. 4 at 143 (same, followed by an address

identifying Oracle America, Inc. at its offices in Redwood City, California).

1 Nolan, and Chad Rohrbach,” and the “Oracle team consisted primarily of Troy Landsberg[, who

2 led most of the conversations], Chris Taverrite, Dan Damoto, and Ben Gibson.”5 River Supply

3 described its business needs and its existing software for its three businesses: Quickbooks Desktop

4 Enterprise (River Supply), ECI Spruce (the hardware store), and Sage 100 (the carrier-services

5 firm).6 The parties agreed on the price and Oracle’s services, and Mr. Rohrbach signed the

6 contract documents on February 26, 2021, via DocuSign.7 The contract documents “included two

7 Estimate Forms and two Fixed Price Statements of Work.”8 River Supply did not retain counsel to

8 review the documents “as the Oracle team made it clear that the documents were standard and

9 could not be revised at that point, and in any event included all of the features promised by Mr.

10 Landsberg and others during pre-contract discussions.”9

11 Estimate # 809145 is for the main product: a twelve-month subscription to NetSuite

12 SuiteSuccess Manufacturing Std. Cloud Service. It lists contracted-for services and their prices

13 (totaling $115,716) for items such as project management, financial management, a webstore, and

14 customer support.10 After the list of products and prices, the next page is a standalone page titled

15 “Terms of Your Order” (in conspicuous typeface), followed by a section titled 1. Agreement:

16 A. Terms of Your Order [the color is white with a red background that stretches a full line]

17 1. Agreement

The products and/or services set forth in this Estimate/Order Form, between you and the

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Oracle entity referenced above, are governed by the Subscription Services Agreement

19 v060120 found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/

(including any referenced URL Terms). This Estimate/Order Form is non-cancellable

20 and all fees are non-refundable, unless explicitly stated in this Estimate/Order Form or

in the Agreement.11

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5 Id. at 13 (¶ 32); see id. at 14–23 (¶¶ 34–50) (describing the emails and meetings).

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6 Id. at 13–14 (¶ 33), 15–16 (¶ 36).

25 7 Id. at 22–23 (¶¶ 49–51).

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8 Id. at 23 (¶ 53).

9 Id. (¶ 52); see id. at 50 (¶ 22).

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10 Id. at 23–24 (¶ 53); Estimate # 809145, Ex. 4 to id. – ECF No. 4 at 143–46.

1 The next paragraph also incorporates online terms, albeit in the (different) data-processing

2 context: “The Oracle Data Processing Agreement covering the NetSuite services [is] at

3 https://www.oracle.com/corporate/contracts/cloud-services/ and “describes how Oracle will

4 process Personal Data . . . that Customer provides to Oracle as part of Oracle’s provision of the

5 NetSuite services under this Estimate/Order Form.”12 The next sections have the start date and

6 payment terms. The signature that follows accepts the estimate: it is preceded by “I AGREE TO

7 THE FEES AND TERMS OF THIS ESTIMATE” and is followed by “Upon your execution, this

8 document is a binding order for the products and services set forth herein.”13

9 Estimate # 822038 is an estimate for customer support totaling $23,800 and states in the

10 Agreement section that it is “subject to the terms of th[e] initial Estimate/Order Form.” It has the

11 same signature line to accept the work.14

12 The two Fixed Price Statements of Work begin with a section titled 1. Agreement with a

13 clickable hyperlink:

14 This Statement of Work (“SOW”) describes the professional services . . . to be

performed by Oracle . . . for Customer (collectively, “Parties”) pursuant to the

15 applicable agreement governing Oracle’s performance of Professional Services (the

“PS Terms”) listed . . . (in order of preference, as applicable):

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(i) the Professional Services Addendum to the Subscription Services

17 Agreement entered by and between the parties,

(ii) the separate Professional Services Agreement entered by and between the

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Parties; or

19 (iii) if neither (i) nor (ii) are applicable, the Professional Services Agreement found

at www.netsuite.com/termsofservice (or other such URL specified by Oracle).

20 Once executed by the Parties, this SOW shall be incorporated by reference into the

PS Terms. In the event of any inconsistency or conflict between the terms and

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conditions of this SOW and the PS Terms, the terms and conditions of the SOW

22 shall govern with respect to the subject matter of this SOW only. Capitalized terms

used in this SOW shall have the meaning defined under the PS Terms. . . .15

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12 Id.

13 Id. at 148.

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14 Estimate # 822038, Ex. 5 to id. – ECF No. 4 at 150–51.

27 15 Fixed Price Statement of Work, Ex. 6 to id. – ECF No. 4 at 153 (p. 1) (reference numbers

1 The statements of work then describe Oracle’s professional services, including the following:

2 (1) project management (such as hosting a kickoff webinar session, creating the project plan,

3 providing status reports, and conducting a post-go-live meeting); (2) configuration and setup

4 (including deliverables such as a “getting started” session); (3) walkthroughs for each process; (4)

5 data migration; (5) setup segments for accounting, budget, inventory, marketing, sales, and

6 warehouse management; and (6) post-go-live support.16 Then, the statements describe River

7 Supply’s obligations, including (1) its obligation to “[o]btain a subscription to the Service under

8 separate contract prior to the commencement of” work under the Statement of Work (meaning, the

9 subscriptions set forth in the two estimates that River Supply accepted), and (2) its obligations about

10 implementation of the software service, such as access to data, a safe workplace, data migration,

11 and the like. The remaining terms are related to project implementation.17 The next section

12 describes project assumptions, pricing and payment, the designation of project managers, and

13 change processes for any change in professional services.18

14 The final section is “Signatures:” the parties “acknowledge that they have had previous

15 discussions related to” Oracle’s performance of professional services and the “strategies” it may use

16 to “implement the functionality described in Oracle’s User Guides and in other related

17 documentation (available at www.netsuite.com) as well as possible ‘workarounds,’ which may be

18 implemented to achieve special requirements identified by You. This SOW and the Estimate/Order

19 Forms (including any Exhibits hereto) (and the PS Terms) shall constitute the entire understanding

20 between You and Oracle and is intended as the final expression of the Parties’ agreement regarding

21 the Professional Services to be provided by Oracle. The Parties expressly disclaim any reliance on

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25 16 Fixed Price Statement of Work, Ex. 6 to id. – ECF No. 4 at 153–58 (pp. 1–6); Fixed Price Statement

of Work, Ex. 7 to id. – ECF No. 4 at 163–64 (pp. 1–2).

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17 Fixed Price Statement of Work, Ex. 6 to id. – ECF No. 4 at 158–59 (pp. 6–7); Fixed Price Statement

27 of Work, Ex. 7 to id. – ECF No. 4 at 165–67 (pp. 3–5).

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1 any and all prior agreements, understandings, RFPs, verbal and/or written communications related

2 to the Professional Services to be provided by Oracle.” The parties’ signatures follow.19

3 When River Supply signed the four documents, “it was unaware of and had never reviewed” the

4 Subscription Services Agreement hyperlinked in Estimate # 809145 (summarized above), “which

5 contain[ed] several one-sided provisions favoring [Oracle,] including an integration clause, a

6 limitation of liability, an automatic renewal clause[,] and a very broad disclaimer of warranties,

7 which essentially attempts to disclaim any obligation for providing a functioning SaaS [Software as a

8 Service] solution.”20 The complaint describes the hyperlink as a “disguised hyperlink to a June 1,

9 2020 Subscription Services Agreement.” “The link was not set off in bold or a different color or

10 presented in any way that would draw attention to it or that would indicate it was a hyperlink. Only

11 by hovering a cursor over the URL could a reader see that it was a clickable hyperlink. On

12 information and belief, even had one clicked on the hyperlink, it would not have taken the reader to

13 the Subscription Services Agreement. Instead, on information and belief, the reader would have been

14 taken to a confusing page on Oracle’s website entitled ‘Oracle NetSuite Cloud Services

15 Contracts.’”21

16 Exhibit 8 is a pdf of the webpage for Oracle NetSuite Cloud Services Contracts as of March 7,

17 2021 (downloaded from the Wayback Machine on March 22, 2023). It has four clickable options:

18 (1) NetSuite Cloud Services Contracts, which has “terms and conditions” that govern the use of

19 NetSuite cloud services, “including the Subscription Services Agreement, Program Documentation,

20 and the Data Processing Agreement;” (2) Cloud Service Descriptions; (3) Other Cloud Services

21 Contract Terms, which are supplemental terms that may be applicable to NetSuite services; and (4)

22 Cloud Delivery Policies, which describe how Oracle delivers the cloud services.22 The relevant link

23 is the first: clicking it shows the webpage. Exhibit 9 shows the page as it existed on May 21, 2021

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19 Fixed Price Statement of Work, Ex. 6 to id. – ECF No. 4 at 161 (p. 9); Fixed Price Statement of

26 Work, Ex. 7 to id. – ECF No. 4 at 168 (p. 6).

20 First Am. Compl. – ECF No. 4 at 25–26 (¶ 56).

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21 Id. at 25 (¶ 55).

1 (downloaded from the Wayback Machine on March 22, 2023). It has NetSuite’s contracts: the first

2 listed is the link to Subscription Services Agreement, which has the clauses relevant to liability and

3 damages in this case: an integration clause, a limitation of liability, and the warranties.23

4 The integration clause is titled “Entire Agreement” and disclaims reliance on pre-contract

5 representations:

6 14.1.1 This Agreement incorporates by reference all URL Terms (as applicable),

Exhibits and Estimate/Order Forms, and this Agreement, together with such

7 referenced items, constitute the entire understanding between Customer and Oracle

and are intended to be the final and entire expression of their agreement. The parties

8 expressly disclaim any reliance on any and all prior discussions, emails, RFP’s

and/or agreements between the parties. There are no other verbal agreements,

9 representations, warranties undertakings or other agreements between the parties.24

10 Section 9, titled “Warranties, Disclaimers, and Exclusive Remedies,” limits liability and

11 disclaims warranties:

12 9.1 Each party represents that it has validly entered into this Agreement and that it

has the power and authority to do so. Oracle warrants that during the Term, Oracle

13 will perform (i) the Cloud Service using commercially reasonable care and skill in

all material respects as described in the Oracle NetSuite Written Materials, and (ii)

14 any Professional Services and Support Services in a professional manner consistent

with industry standards (the warranties described by the foregoing clauses (i) and

15 (ii), collectively, the “Services Warranty”). If the Services provided to Customer

were not performed as warranted, Customer must promptly provide Oracle with a

16 written notice that describes the deficiency in the Services (including, as applicable,

the service request number notifying Oracle of the deficiency in the Services). For

17 Professional Services, Customer must notify Oracle of any warranty deficiencies

within 60 days from performance of the deficient Professional Services.

18 9.2 ORACLE DOES NOT WARRANT THAT THE SERVICES WILL BE

PERFORMED ERROR-FREE OR UNINTERRUPTED, THAT ORACLE WILL

19 CORRECT ALL SERVICES ERRORS, OR THAT THE SERVICES WILL

MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS. ORACLE IS

20 NOT RESPONSIBLE FOR ANY ISSUES RELATED TO THE PERFORMANCE,

OPERATION OR SECURITY OF THE SERVICES THAT ARISE FROM

21 CUSTOMER DATA OR THIRD-PARTY APPLICATIONS OR SERVICES

PROVIDED BY THIRD PARTIES.

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9.3 FOR ANY BREACH OF THE SERVICES WARRANTY, CUSTOMER’S

23 EXCLUSIVE REMEDY AND ORACLE’S ENTIRE LIABILITY SHALL BE

THE CORRECTION OF THE DEFICIENT SERVICES THAT CAUSED THE

24 BREACH OF WARRANTY, OR, IF ORACLE CANNOT SUBSTANTIALLY

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23 NetSuite Cloud Servs. Contracts, Ex. 9 to id. – ECF No. 4 at 173; Subscription Servs. Agreement,

Ex. 1 to McClean Decl. – ECF No. 13-1 at 4–12 (pp. 1–9). The court considers Exhibit 1 and Exhibit

27 2, the Professional Services Agreement, ECF No. 13-1 at 14–17 (pp. 1–4), under the incorporation-by-

reference doctrine. Knievel v. ESPN, 393 F.3d 1068, 1076 (9th Cir. 2005).

CORRECT THE DEFICIENCY IN A COMMERCIALLY REASONABLE

1 MANNER, CUSTOMER MAY END THE DEFICIENT SERVICES AND

ORACLE WILL REFUND TO CUSTOMER THE FEES FOR THE

2 TERMINATED SERVICES THAT CUSTOMER PRE-PAID TO ORACLE FOR

THE PERIOD FOLLOWING THE EFFECTIVE DATE OF TERMINATION.

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9.4 TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES

ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED

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WARRANTIES OR CONDITIONS INCLUDING FOR SOFTWARE,

HARDWARE, SYSTEMS, NETWORKS OR ENVIRONMENTS OR FOR

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MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A

PARTICULAR PURPOSE.25

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7 In a section titled “Professional Services Warranty,” the PS Terms incorporated into the

8 statements of work (summarized above) similarly describe the warranties: (1) notice to Oracle

9 within 60 days of any deficient performance, (2) an exclusive remedy of correction of the deficient

10 services and a refund, and (3) the exclusivity of the warranties.26

11 In a section titled Limitations of Liability, the Subscription Services Agreement limits the type

12 and amount of damages:

13 10.1 IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES BE LIABLE

FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL,

14 PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF REVENUE,

PROFITS (EXCLUDING FEES UNDER THIS AGREEMENT), SALES, DATA,

15 DATA USE, GOODWILL, OR REPUTATION.

10.2 IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ORACLE AND

16 ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR

CUSTOMER’S ESTIMATE/ORDER FORM OR STATEMENT OF WORK

17 (SOW), WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE

TOTAL AMOUNTS ACTUALLY PAID UNDER CUSTOMER’S

18 ESTIMATE/ORDER FORM OR SOW FOR THE SERVICES GIVING RISE TO

THE LIABILITY DURING THE TWELVE (12) MONTHS IMMEDIATELY

19 PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY.27

20 The Subscription Services Agreement also provides that Oracle is not responsible for the work

21 performed by its partners:

22 14.2.3 Oracle’s business partners and other third parties, including any third parties

with which the Services have integrations or that are retained by Customer to provide

23 consulting services, implementation services or applications that interact with the

Services, are independent of Oracle and are not Oracle’s agents. Oracle is not liable

24 for, bound by, or responsible for any problems with the Services or Customer Data

arising due to any acts of any such business partner or third party, unless the business

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26 25 Id. § 9 at 9–10 (pp. 6–7).

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26 First Am. Compl. – ECF No. 4 at 27 (¶ 57) (quoting the Statements of Work, excerpted above); Prof.

Servs. Agreement § 5, Prof. Servs. Warranty, Ex. 2 to McClean Decl. – ECF No. 13-1 at 15 (p. 2).

partner or third party is providing Services as Oracle’s subcontractor on an

1 engagement ordered under this Agreement and, if so, then only to the same extent as

Oracle would be responsible for our resources under this Agreement.28

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The PS Terms incorporated into the statements of work (summarized above) similarly say that

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Oracle is not responsible for its partners’ work.29

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2. Oracle’s Alleged Breach of the Contract

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Oracle allegedly breached the contract by, among other issues, (1) not implementing a workable

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ERP [enterprise-resource-planning software], which is what businesses use to manage day-to-day

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business activities, such as accounting, finance, procurement, project management, supply chain,

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and manufacturing, (2) missing “go-live” dates (August 2021, June 1, 2022, November 1, 2022, and

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January 1, 2023), and (3) not managing the work of its partners (the other defendants, who failed to

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implement point-of-sale functionality, payment-processing solutions, EDI [electronic-data

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exchange], and other functions).30 On November 14, 2022, after twenty months of delays and

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performance failures, River Supply sent a notice of breach to Oracle and an opportunity to cure.31

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Oracle blamed River Supply for the failures and tried to “exact an expensive change order to get the

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functionality that Oracle had promised as far back as February of 2021.”32 River Supply terminated

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the contract on January 18, 2023, based on Oracle’s failure to cure its breaches.33

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3. The Alleged Pre-Contract Fraudulent Misrepresentations

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River Supply identifies the following representations by Oracle that it alleges are fraudulent.34

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23 28 Id. § 14.2.3 at 11 (p. 8).

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29 Prof. Servs. Warranty § 5.2, Ex. 2 to McClean Decl. – ECF No. 13-1 at 15 (p. 2).

30 First Am. Compl. – ECF No. 4 at 29–38 (¶¶ 58–78); Notice of Breach, Ex. 10 to id. – ECF No. 4 at

25 179–84.

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31 First Am. Compl. – ECF No. 4 at 6 (¶ 10); Notice of Breach, Ex. 10 to id. – ECF No. 4 at 179–84.

32 First Am. Compl. – ECF No. 4 at 6 (¶ 10).

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33 Notice of Termination, Ex. 11 to id. – ECF No. 4 at 186–87.

1 First, Oracle said during Zoom meetings with River Supply employees on October 2, 2020,

2 January 8, 2021, and February 17 and 24, 2021, that it could provide the functionality that River

3 Supply wanted (meaning, the functionality that it was using for its businesses already with

4 Quickbooks Desktop Enterprise, ECI Spruce, and Sage 100) “right out of the box” or through

5 Oracle partners.35 “On information and belief, at the time that Mr. Landsberg made those

6 representations he knew were not true and made the representations solely to induce” River

7 Supply to enter into the contracts.36

8 Second, during Zoom meetings on January 8, 12, and 20, 2021, Mr. Landsberg told the River

9 Supply team (Tarry, Bratton, Nolan, Bell, and Rohrbach) that the NetSuite solution would provide

10 the one-stop solution that River Supply wanted.37 No solution was delivered.38

11 Third, during the January 8 and 12, 2021, meetings, Mr. Landsberg promised River Supply

12 employees (Tarry, Bratton, Nolan, Bell, and Rohrbach) that it could track inventory through

13 NetSuite WMS “through multiple companies, including with locators to a specific point in” River

14 Supply’s facilities.39 After two years, it could not track inventory.40

15 Fourth, also during the January 8 and 12, 2021, meetings, Mr. Landsberg told the same River

16 Supply employees that the software would “grow with the company to incorporate additional

17 locations” and could handle data from River Supply Hardware’s wholesaler to the NetSuite software

18 and into River Supply’s inventory. The software did not go live or track data.41

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35 First Am. Compl. – ECF No. 4 at 13–14 (¶¶ 31, 33), 15–16 (¶ 36).

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36 Id. at 22 (¶ 49).

22 37 Id. at 15–18 (¶¶ 36, 38).

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38 Id. at 2 (¶ 2) (Oracle knew that at the time of contracting that it had solutions that it could not deliver

for the price that it promised).

24 39 Id. at 15–16 (¶ 36).

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40 Id. at 2 (¶ 2) (Oracle knew that at the time of contracting that it had solutions that it could not deliver

for the price that it promised), 34–35 (¶ 69) (on July 1, 2022, SPS (an Oracle partner) gave a timeline

26 of sixteen weeks to install the system; one month after the deadline, it was “not even close to

producing a working product, stalling out” River Supply’s “inventory tracking, inventory

27 replenishment[,] and product flow with its vendors and customers;” on December 1, 2022, River

Supply gave Oracle and SPS a final chance to perform, and they failed).

1 Fifth, similarly, Oracle promised that its system could update inventory automatically but it

2 never delivered this functionality.42

3 Sixth, Mr. Landsberg promised during Zoom meetings on October 2, 2020, January 8 and 12,

4 2021, and February 24, 2021, that Oracle had experience with companies like River Supply

5 Hardware and could implement similar SaaS solutions.43 It could not implement the solution.44

6 Seventh, Mr. Landsberg and Mr. D’Amato said that the price would be “all in” without any

7 price increases.45 This was not the case: Oracle proposed change orders that increased the price for

8 contracted functionalities.46

9 Eighth, Oracle promised that the platform would go “live” quickly (within four to six months),

10 and it never went live.47

11 Ninth, Oracle never disclosed during pre-contract meetings that River Supply would need to use

12 (and negotiate with) third-party Oracle Partners and instead said that Oracle would manage the

13 project and any third-party managers.48 Oracle did not manage the project, which never went live.49

14 Tenth, Oracle demonstrated what looked like a successful product on February 18, 2021, but

15 after two years, Oracle could not get the system to work.50

16 Eleventh, Mr. Landsberg said that Solupay was an Oracle payment-solution partner with

17 technology that worked with the NetSuite solution, but the technology did not work.51

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42 Id. at 2–3 (¶¶ 2–3), 13–14 (¶ 33), 16–17 (¶ 37), 36 (¶ 72), 37 (¶ 75).

43 Id. at 12–13 (¶ 31), 15–16 (¶ 36), 48 (¶ 114).

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44 Id. at 2 (¶ 2) (same statement that Oracle knew that at the time of contracting that it could not deliver

22 what it promised).

45 Id. at 22 (¶ 49).

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46 Id. at 38–39 (¶¶ 79, 81).

24 47 Id. at 30–31 (¶¶ 59–61), 33 (¶ 65), 38–39 (¶¶ 78, 81).

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48 Id. at 16–17 (¶ 37) (Mr. Landsberg introduced the idea of third-party Oracle Partners to handle some

of the job-costing tasks), 21 (¶ 47) (Oracle would coordinate work of Oracle Partners).

26 49 Id. at 2 (¶ 2) (same statement that Oracle knew that it could not deliver what it promised), 35–36

(¶¶ 70–73) (dropped the ball on coordination).

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50 Id. at 2 (¶ 2) (same statement that Oracle could not deliver), 20–21 (¶ 46), 31–32 (¶ 63).

1 Twelfth, Oracle recommended Worldpay as a payment processor that would work with the

2 solution, but it did not work.52

3 Thirteenth, Oracle recommended Vend as the POS (point of service) provider and said that it

4 integrated “tightly” into NetSuite. It did not provide the promised functionality.53

5 Fourteenth, Oracle recommended SPS Commerce for the EDI (electronic-data exchange) part

6 of the implementation, saying that it had worked successfully with SPS with similar clients.54 The

7 project never went live, and SPS did not seem familiar with similar projects.55

8

9 4. Procedural History

10 The defendants are Oracle and NetSuite and three Oracle vendors that implemented the software

11 product: SPS Commerce (which helps retail partners with data collaboration), Vend Limited (which

12 provides point-of-sale and retail-management systems), and Lightspeed Commerce (which acquired

13 Vend).56 The claims are (1) fraud in the inducement and promissory fraud for making promises that

14 could not be delivered to induce River Supply to enter into the contract with Oracle (against Oracle),

15 (2) fraud in the inducement and promissory fraud on the same theory to induce River Supply to enter

16 into contracts with Oracle and Vend/Lightspeed (against Oracle), (3) negligent misrepresentation

17 (against Oracle), (4) negligent misrepresentation (against Oracle, Vend, and Lightspeed), (5) breach

18 of contract (against Oracle), (6) breach of warranty (against Oracle), (7) breach of warranty (against

19 SPS); (8) breach of the implied covenant of good faith and fair dealing (against Oracle), (9) theft in

20 violation of California Penal Code § 496 (against Oracle), (10) a violation of California’s Unfair

21 Competition Law (UCL) (against Oracle, NetSuite, Vend/Lightspeed, and SPS), and (11) declaratory

22 relief (against Oracle).57 The court held a hearing on October 5, 2023.

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52 Id. at 33–34 (¶ 66).

53 Id. at 2 (¶ 2) (same cursory language), 11 (¶ 26), 33 (¶ 65), 48 (¶ 114).

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54 Id. at 34–45 (¶¶ 68, 70).

26 55 Id. at 37 (¶¶ 74–75), 39 (¶ 81).

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56 Id. at 9 (¶¶ 17–19). The plaintiff dismissed defendant Appficiency. Notice of Voluntary Dismissal –

ECF No. 10.

1

2

3 5. Jurisdiction

4 There is complete diversity of citizenship between the opposing parties, the amount in

5 controversy exceeds $75,000, and the parties thus do not dispute the court’s diversity jurisdiction.

6 28 U.S.C. § 1332(a)(1); Caterpillar Inc. v. Lewis, 519 U.S. 61, 68 (1996). All parties consented to

7 magistrate-judge jurisdiction under 28 U.S.C. § 636.58

8

9 STANDARDS OF REVIEW

10 1. Rule 12(b)(6)

11 A complaint must contain a “short and plain statement of the claim showing that the pleader is

12 entitled to relief” to give the defendant “fair notice” of (1) what the claims are and (2) the grounds

13 upon which they rest. Fed. R. Civ. P. 8(a)(2); Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555

14 (2007). Thus, “[a] complaint may fail to show a right to relief either by lacking a cognizable legal

15 theory or by lacking sufficient facts alleged under a cognizable legal theory.” Woods v. U.S. Bank

16 N.A., 831 F.3d 1159, 1162 (9th Cir. 2016).

17 A complaint does not need detailed factual allegations, but “a plaintiff’s obligation to provide

18 the ‘grounds’ of his ‘entitlement to relief’ requires more than labels and conclusions, and a

19 formulaic recitation of the elements of a cause of action will not do. Factual allegations must be

20 enough to raise a right to relief above the speculative level.” Twombly, 550 U.S. at 555 (cleaned

21 up). A complaint must contain factual allegations that, when accepted as true, are sufficient to

22 “state a claim to relief that is plausible on its face.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009);

23 NorthBay Healthcare Grp., Inc. v. Kaiser Found. Health Plan, Inc., 838 F. App’x 231, 234 (9th

24 Cir. 2020). “[O]nly the claim needs to be plausible, and not the facts themselves. . . .” NorthBay,

25 838 F. App’x at 234 (citing Iqbal, 556 U.S. at 696); see Interpipe Contracting, Inc. v. Becerra,

26 898 F.3d 879, 886–87 (9th Cir. 2018) (the court must accept the factual allegations in the

27

1 complaint “as true and construe them in the light most favorable to the plaintiff”) (cleaned up).

2 Put another way, “[a] claim has facial plausibility when the plaintiff pleads factual content that

3 allows the court to draw the reasonable inference that the defendant is liable for the misconduct

4 alleged.” Iqbal, 556 U.S. at 678. “The plausibility standard is not akin to a ‘probability

5 requirement,’ but it asks for more than a sheer possibility that a defendant has acted unlawfully.”

6 Id. “Where a complaint pleads facts that are merely consistent with a defendant’s liability, it stops

7 short of the line between possibility and plausibility of ‘entitlement to relief.’” Id. (cleaned up).

8

9 2. Rule 9(b)

10 Fraud allegations elicit a more demanding standard. “In alleging fraud . . . , a party must state

11 with particularity the circumstances constituting fraud. . . . Malice, intent, knowledge, and other

12 conditions of a person’s mind may be alleged generally.” Fed. R. Civ. P. 9(b). This means that

13 “[a]verments of fraud must be accompanied by the ‘who, what, when, where, and how’ of the

14 misconduct charged.” Vess v. Ciba-Geigy Corp. USA, 317 F.3d 1097, 1106 (9th Cir. 2003). “The

15 plaintiff must [also] set forth what is false or misleading about a statement, and why it is false.” Id.

16 (cleaned up). Like the basic “notice pleading” demands of Rule 8, a driving concern behind Rule

17 9(b) is that defendants be given fair notice of the charges against them. In re Lui, 646 F. App’x

18 571, 573 (9th Cir. 2016) (“Rule 9(b) demands that allegations of fraud be specific enough to give

19 defendants notice of the particular misconduct . . . so that they can defend against the charge and

20 not just deny that they have done anything wrong.”) (cleaned up); Odom v. Microsoft Corp., 486

21 F.3d 541, 553 (9th Cir. 2007) (Rule 9(b) requires particularity “so that the defendant can prepare

22 an adequate answer”).

23

24 3. Leave to Amend

25 If a court dismisses a complaint because of insufficient factual allegations, it should give leave

26 to amend unless “the pleading could not possibly be cured by the allegation of other facts.” Cook,

27 Perkiss & Liehe, Inc. v. N. Cal. Collection Serv. Inc., 911 F.2d 242, 247 (9th Cir. 1990). If a court

1 amend. United States v. United Healthcare Ins. Co., 848 F.3d 1161, 1184 (9th Cir. 2016); see

2 Steele-Klein v. Int’l Bhd. of Teamsters, Loc. 117, 696 F. App’x 200, 202 (9th Cir. 2017) (leave to

3 amend may be appropriate if the plaintiff “identifie[s] how she would articulate a cognizable legal

4 theory if given the opportunity”).

5 ANALYSIS

6 The issues are whether the parties’ contract incorporated the Subscription Services Agreement

7 hyperlinked in Estimate # 809145 and whether River Supply otherwise plausibly pleaded its claims.

8 The contract incorporates the Subscription Services Agreement: the link to it is conspicuous, and

9 River Supply had the opportunity to review the contract when it signed it. This means that the terms

10 in the Subscription Services Agreement — including its limitations on liability and its integration

11 clause — apply. This conclusion does not preclude fraud claims that induced the contract. But River

12 Supply did not adequately plead fraud. It did adequately plead breach of contract.

13 The next sections address (1) the contract’s incorporation of the hyperlinked agreement (with

14 the integration clause and limitation of liability), (2) whether the fraud claims are precluded under

15 the parol-evidence rule and the economic-loss rule and whether River Supply pleaded fraud with

16 specificity, (3) the contract claims, (4) the breach-of-warranty claim, (5) the claim of theft under

17 Cal. Penal Code § 496(a), and (6) the other claims.

18

19 1. The Contract’s Hyperlinked Provisions

20 River Supply contends that it is not bound by the Subscription Services Agreement because it is

21 available only by a hidden hyperlink, which renders incorporation of the Agreement procedurally

22 and substantively unconscionable.59 The link to the agreement is not unconscionable, and the

23 agreement — including its integration clause and limitations of liability — apply.

24 California law provides that a contract is unconscionable only if it is both “procedurally and

25 substantively unconscionable.” Pokorny v. Quixtar, Inc., 601 F.3d 987, 996 (9th Cir. 2010);

26 Armendariz v. Found. Health Psychcare Servs., Inc., 24 Cal. 4th 83, 114 (2000). “[T]he former

27

1 focus[es] on oppression or surprise due to unequal bargaining power, the latter on overly harsh or

2 one-sided results.” Armendariz, 24 Cal. 4th at 114 (cleaned up). “Procedural and substantive

3 unconscionability ‘need not be present in the same degree.’” Poublon v. C.H. Robinson Co., 846

4 F.3d 1251, 1260 (9th Cir. 2017) (quoting Sanchez v. Valencia Holding Co., LLC, 61 Cal. 4th 899,

5 910 (2015). “Rather, there is a sliding scale: ‘the more substantively oppressive the contract term,

6 the less evidence of procedural unconscionability is required to come to the conclusion that the

7 term is unenforceable, and vice versa.’” Id. (quoting Sanchez, 61 Cal. 4th at 910). River Supply —

8 as the party opposing the contract provision — “must demonstrate that the contract as a whole or a

9 specific clause in the contract is both procedurally and substantively unconscionable.” Id. (citing

10 Sanchez, 61 Cal. 4th at 910).

11 It is not procedurally unconscionable under California law to incorporate documents by

12 reference: “A contract may incorporate documents and terms by reference.” In re Holl, 925 F.3d

13 1076, 1084 (9th Cir. 2019) (citing Shaw v. Regents of Univ. of Cal., 58 Cal. App. 4th 44, 54

14 (1997). River Supply does not dispute this and instead asserts procedural unconscionability on the

15 ground that the link is hidden: “[i]t is not the ‘mere’ fact of a hyperlink that results in procedural

16 unconscionability. . . . Rather, the FAC alleges that the hyperlink was ‘hidden’ in a manner that

17 purposefully obfuscated the terms” for River Supply, “which clearly had unequal bargaining

18 power compared to a software behemoth such as Oracle.” And “even if [River Supply] could

19 ‘locate and click’ the hyperlink, it would still have had to ‘hunt’ for the TOS [terms of service]

20 upon which Oracle now relies.”60 River Supply’s argument about procedural unconscionability

21 thus turns on whether the hyperlink was hidden and whether the underlying terms were in any

22 event not easily available through the hyperlink.

23 “Where it is clear that a party is assenting to a contract that incorporates other documents by

24 reference, the incorporation is valid — and the terms of the incorporated document are binding —

25 so long as the incorporation is clear and unequivocal, the reference is called to the attention of the

26 other party and he consents thereto, and the terms of the incorporated document are known or

27

1 easily available to the contracting parties.” In re Holl, 925 F.3d at 1084 (cleaned up). “Yet, an

2 offeree, regardless of apparent manifestation of his consent, is not bound by inconspicuous

3 contractual provisions of which he was unaware, contained in a document whose contractual

4 nature is not obvious.” Id. (cleaned up).

5 The contracts are reproduced in the Statement. The Estimate and the Statements of Work

6 conspicuously — in sections titled (in bold) Agreement — identify the underlying agreements and

7 provide hyperlinks to them. Again as set forth in the Statement (and reflected in the exhibits that it

8 cites), the hyperlink in the Estimate links to a page that conspicuously identifies and links to the

9 Agreement. The pages are not confusing, they are not hidden, and the Agreement is easily available.

10 River Supply’s agent may not have read the contract terms, but River Supply is bound by them.

11 Employee Painters’ Tr. v. J & B Finishes, 77 F.3d 1188, 1192 (9th Cir. 1996) (“A party who signs a

12 written agreement is bound by its terms, even though the party neither reads the agreement nor

13 considers the legal consequences of signing it.”). Also, River Supply was free to use other vendors,

14 which suggests only slight procedural unconscionability. Chou v. Charles Schwab & Co., No. 21-

15 cv-06189-LB, 2022 WL 1127384, at *6 (N.D. Cal. Mar. 22, 2022), aff’d, No. 22-15549, 2023 WL

16 2674367 (9th Cir. Mar. 29, 2023).

17 River Supply — as the party that must demonstrate unconscionability — advances arguments to

18 support procedural unconscionability, but they do not change the result.

19 First, it says that even if the link is conspicuous, clicking it requires a “hunt” for the Subscription

20 Services Agreement. It cites Tompkins v. 23andMe, Inc., where the district court held that an

21 arbitration clause was procedurally unconscionable because the customer had to hunt for the

22 arbitration clause in the terms of service.61 No. 5:13-CV-05682-LHK, 2014 WL 2903752, at *14–15

23 (N.D. Cal. June 25, 2014) (nonetheless compelled arbitration), aff’d, 840 F.3d 1016, 1024 n.2 (2016)

24 (because the parties did not dispute the finding of procedural unconscionability, the Ninth Circuit did

25 not address the issue). In the very different context of a consumer contract, the terms of service

26 involved an arbitration clause in the last section of 23andMe’s terms. Id. at *2. Just getting to the

27

1 terms involved scrolling through a significant amount of information. Id. That showed procedural

2 unconscionability. Id. at *14–15.

3 This is not a consumer contract involving buried terms: it is a business contract for services

4 costing nearly $170,000.62 The section titled 1. Agreement specifies that the contract incorporates

5 the Subscription Services Agreement, and the hyperlink that follows links to a webpage with four

6 conspicuous options. Option one (Cloud Services Contracts) is the Subscription Services Agreement,

7 which is easily accessible, not hidden. Even if one were to apply the consumer cases, this identifies

8 the relevant agreement more specifically than the clickwrap cases (where courts uphold terms of

9 service in clickthrough agreements where consumers must click on “I agree” after being presented

10 with the hyperlink to the terms of service). Nguyen v. Barnes & Noble Inc., 763 F.3d 1171, 1175–76

11 (9th Cir. 2014); Oberstein v. Live Nation Ent., Inc., 60 F.4th 505, 513 (9th Cir. 2023) (courts

12 routinely enforce clickwrap agreements but are reluctant to enforce browsewrap agreements, where

13 conditions of use are posted on the website, generally on a link at the bottom of the screen).

14 Second, relatedly, in the complaint, River Supply alleges that the hyperlinks were not bolded or

15 in a different color.63 It cites only consumer-contract cases. No case requires a different color or

16 bolding for a hyperlink in a business contract. In any event, a link to terms of service that is bolded

17 or in color and that appears right above an agreement to the terms is notice that courts deem

18 sufficient to show a reasonable consumer’s notice of the terms. Oberstein, 60 F.4th at 513, 515–16.

19 That is because the color makes the link to terms of service — perhaps not otherwise on a

20 consumer’s radar — conspicuous. The issue for any contract that incorporates terms is whether the

21 incorporated terms are obvious and easily available and the party consents to them. In re Holl, 925

22 F.3d at 1084. Here, the section titled Agreement specifies that it incorporates two agreements (the

23 Subscription Services Agreement and the Data Processing Agreement) and links immediately to a

24 page that allows easy access to those agreements. This is at least as conspicuous notice of the terms

25 and easy access to them as the consumer cases with a hyperlink in bold or color.

26

27

62 First Am. Compl. – ECF No. 3 at 2 (¶ 2).

1 The remaining issue is substantive unconscionability. As Oracle points out, contracts are about

2 allocation of risk.64 The contract here allocates risk between two business partners contracting for a

3 SaaS business solution. In one paragraph, River Supply counters only that the contract’s provisions

4 limiting liability are “one-sided provisions.” It cites In re Yahoo! Customer Data Sec. Breach Litig.,

5 but in that consumer case, which involved data security, the defendant disclaimed liability for

6 almost all damages. 313 F. Supp. 3d 1113, 1136–38 (N.D. Cal. 2018).65 By contrast, the business

7 contract here between parties contracting for a software business solution defines recoverable

8 damages and provides a remedy in the form of correcting the deficient performance or a refund.

9 River Supply also cites A & M Produce Co. v. FMC Corp. (without discussing it), for the same

10 proposition that one-sided limitations of liability are substantively unconscionable.66 135 Cal. App.

11 3d 473, 491–92 (1982). Oracle collects cases that have criticized the decision for having a too-broad

12 standard for substantive unconscionability.67 In any event, A & M involved a complete disclaimer of

13 liability by an equipment company for any liability about the product, a disclaimer that was

14 commercially unreasonable. Id. By contrast, the warranties in section 9 — set forth in the Statement

15 — are about service errors, interruptions, and issues related to customer data or third parties. And

16 again, there is a remedy that matches the sale of the product: correct the service errors or refund the

17 fees. This after all is a software license for business functionality. There is no substantive

18 unconscionability with a limitation of liability that provides the remedies allowed here.

19

20 2. The Fraud Claims and the Economic-Loss Rule

21 The parties’ contract has an integration clause that disclaims the parties’ reliance on statements

22 made during negotiations and says that that the contract reflects the parties’ entire agreement.68 But

23

24

64 Reply – ECF No. 28 at 14 (citing Affiliated FM Ins. Co. v. LTK Consulting Servs. Inc., 556 F.3d

25 920, 921 (9th Cir. 2009).

26

65 Opp’n – ECF No. 26 at 24.

66 Id.

27

67 Reply – ECF No. 28 at 15 (collecting cases).

1 River Supply claims fraud in the inducement. “An action for promissory fraud may lie where a

2 defendant fraudulently induces the plaintiff to enter into a contract.” Riverisland Cold Storage, Inc.

3 v. Fresno-Madera Prod. Credit Ass’n, 55 Cal. 4th 1169, 1173 n.3 (2013). Oracle counters that the

4 economic-loss rule forecloses the fraud claims.69 The economic-loss rule does not bar claims of

5 fraud that induce the contract. That said, River Supply did not adequately plead fraud.

6 The next two sections address (1) the conclusion that the economic-loss rule does not bar claims

7 of fraud in the inducement, and (2) River Supply’s failure to plead fraud with particularity.

8 2.1 The Economic-Loss Rule Does Not Bar Claims for Fraud in the Inducement

9 “The economic-loss rule bars tort claims arising out of a contract, where a failed product has

10 caused only economic loss, but has not injured anyone or damaged other property.” Grouse River

11 Outfitters Ltd. v. NetSuite, Inc., No. 16-cv-02954-LB, 2016 WL 5930273, at *11 (N.D. Cal. Oct. 12,

12 2016) (collecting and analyzing cases). “The economic loss rule requires a purchaser to recover in

13 contract for purely economic loss due to disappointed expectations, unless he can demonstrate harm

14 above and beyond a broken contractual promise.” Id. (quoting Robinson Helicopter Co. v. Dana

15 Corp., 34 Cal. 4th 979, 988 (2004)); accord Rattagan v. Uber Techs., Inc., 19 F. 4th 1188, 1191

16 (9th Cir. 2021) (“Stated differently, a party to a contract generally cannot recover for pure economic

17 loss — i.e., damages that are solely monetary — that resulted from a breach of contract unless he

18 can show a violation of some independent duty arising in tort.”). The purpose of the rule is to

19 prevent “the law of contract and the law of tort from dissolving one into the other.” Robinson

20 Helicopter, 34 Cal. 4th at 988.

21 Excepted from this rule are (among other things) claims that a “contract was fraudulently

22 induced.” Id. at 989–90; Frye v. Wine Libr., Inc., No. 06-5399 SC, 2006 WL 3500605, at *2 (N.D.

23 Cal. Dec. 4, 2006) (citing Erlich v. Menezes, 21 Cal. 4th 543, 552 (1999)); Las Palmas Assocs. v.

24 Las Palmas Ctr. Assocs., 235 Cal. App. 3d 1220, 1238–39 (1991); Krzyzanowsky v. Orkin

25 Exterminating Co., No. C 07-05362 SBA, 2009 WL 481267, at *11–12 (N.D. Cal. Feb. 24, 2009);

26 see Grouse River, 2016 WL 5930273, at *11 (conducting this analysis). This includes inducement-

27

1 of-the-contract claims predicated on fraud and negligent misrepresentation. Grouse River, 2016

2 WL 5930273, at *11 (citing Frye, 2006 WL 3500605, at *3 (“As Plaintiff’s negligent

3 misrepresentation claim can be characterized as relating to Defendant’s inducement of Plaintiff to

4 contract, there is also no question of it being barred by the economic loss rule.”) (citing Robinson

5 Helicopter, 34 Cal. 4th at 989).

6 Oracle contends in its reply brief that courts are reluctant to apply the fraud exception to the

7 economic-loss rule to cases that are not product-liability cases.70 Robinson involved (1) a contract

8 for helicopter parts with a failure rate that did not comport to contract specifications and (2) lies by

9 the supplier that the parts conformed to contract specifications. Robinson, 34 Cal. 4th at 985.

10 Oracle emphasized this point at the hearing. First, it pointed to paragraphs 52 and 122 of the

11 FAC: (1) in paragraph 52, River Supply alleged that Oracle made it clear that the contracts

12 “included all of the features promised by” Oracle in the precontract discussions, and (2) in

13 paragraph 122, River Supply alleged that Oracle “represented that all the requested functionality

14 was included at a fixed price.”71 Oracle’s point is that the contract — by River Supply’s own

15 allegations — covered all promised functionalities. As a result, Oracle contends, the economic-loss

16 doctrine precludes the tort claims that lie in fraud. Second, Oracle reiterated its argument that the

17 fraud exception to the economic-loss doctrine should apply only in the products-liability context: in

18 cases where the fraud exception applies, there is an additional injury (such as personal injury in a

19 products-liability case), not just the economic losses that arise from the breach of contract.72

20 The argument makes some sense. Products-liability cases are the classic illustration of the rule

21 that fraudulent inducement of the contract allows recovery for extra-contractual injury (often

22 personal injury). The product suppliers making the misrepresentations are able to perceive the risks

23 of extra-contractual injury and thus are responsible for it. By contrast, a breach of contract attending

24 a pure business transaction generally involves only economic losses. But it does not follow

25

26

70 Reply – ECF No. 28 at 9 (collecting cases expressing skepticism).

27

71 First Am. Compl. – ECF No. 4 at 23 (¶ 52), 50 (¶ 122).

1 conceptually that a material lie that induces a contract is insulated from liability whenever the case

2 is not a products-liability case. To hold otherwise would mean that a party could knowingly lie

3 about a product’s capabilities to induce a contract and then shield itself from liability through an

4 integration clause and limitation of liability.

5 The fraudulent-inducement exception to the parol-evidence rule supports this conclusion: the

6 rule permits evidence to prove that the contract is void or voidable for fraud in the inducement.

7 Grouse River, 2016 WL 5930273, at *6–7 (collecting and analyzing cases). And courts in this

8 district have recognized that the economic-loss rule does not preclude claims of fraudulent

9 inducement of a contract and have allowed cases to proceed at the pleadings stage. Id. at *11

10 (collecting cases); White v. FCA US LLC, No. 22-cv-00954-BLF, 2022 WL 3370791, at *5 (N.D.

11 Cal. Aug. 16, 2022) (misrepresentations inducing sale of a Jeep Cherokee); R Power Biofuels, LLC

12 v. Chemex LLC, No. 16-CV-00716-LHK, 2017 WL 1164296, at *1, *5–7, *12 (N.D. Cal. Mar. 29,

13 2017) (in case claiming a failure to adequately build a biodiesel plant, the court held that (1)

14 “fraudulent inducement is a well-recognized exception to the economic loss rule” and (2) promises

15 that fraudulently induced the contract — specifically, promises that refurbished components would

16 meet the required specification of the original contract — were actionable and not precluded by the

17 economic-loss doctrine) (collecting and closely analyzing cases); cf. Synology Inc. v. Via Licensing

18 Corp., No. 22-cv-01405-TLT, 2023 WL 3149250, at *1, *3–4 (N.D. Cal. Mar. 1, 2023) (in case by a

19 patent licensee claiming that a patent-pool administrator failed to pay license fees, the administrator

20 countersued for breach of contract, breach of warranty, and fraud; the court applied the economic-

21 loss rule because the administrator did not allege that the licensee induced the administrator to enter

22 into the contract; the claim as pled was only a claim for failure to perform the terms of the contract).

23 The court recognizes that R Power Biofuels is conceptually reconcilable with Robinson

24 Helicopter: it involved a physical biodiesel plant, while the software product here is more a service

25 that — if inadequate — involves only economic losses. But there is additional injury here: the

26 limitation-of-liability clause in the contract means that full contract remedies are not available.

27 Also, holding that fraud is out of bounds is hard to square with the Ninth Circuit’s decision in

1 liability provision, similar allegations of fraud, and similar issues about the economic-loss rule.

2 Grouse River Outfitters, Ltd. v. Oracle Corp., 848 F. App’x 238, 243–44 (9th Cir. 2021).

3 More pragmatically, as discussed in the next section, the court is dismissing the fraud claims

4 with leave to amend, which moots the issue, at least temporarily. Assuming that there will be a

5 round-two motion, the parties can address the issue again in light of this analysis and the additional

6 authorities submitted by the plaintiff after oral argument.73

7 2.2 Fraud

8 The elements of fraud are (1) a material misrepresentation (or omission), (2) knowledge of

9 falsity, (3) an intent to defraud, (4) justifiable reliance, and (5) resulting damages. Lazar v. Super.

10 Ct., 12 Cal. 4th 631, 638 (1996). “Unlike fraud, a claim for negligent misrepresentation ‘does not

11 require knowledge of falsity, but instead requires a misrepresentation of fact by a person who has

12 no reasonable grounds for believing it to be true.’” Beard v. Int’l Bus. Machs. Corp., No. 18-cv-

13 06783-WHA, 2019 WL 1516592, at *2 (N.D. Cal. Apr. 7, 2019) (quoting Chapman v. Skype Inc.,

14 220 Cal. App. 4th 217, 230–31 (2013)).

15 Oracle moved to dismiss on the ground that most of Oracle’s alleged statements were general

16 statements — such as that the products and services are a complete solution — that courts have

17 dismissed as puffery.74 Oestreicher v. Alienware Corp., 544 F. Supp. 2d 964, 973 (N.D. Cal. 2008)

18 (generalized and vague statements of product superiority such as “superb, uncompromising quality”

19 and “faster, more powerful, and more innovative than competing machines” are non-actionable

20 puffery) (collecting cases holding that “high performance,” “top of the line,” reliable mobile-

21 computing solution, and “do more on the move” are non-actionable puffery). River Supply

22 countered with the specific examples set forth in the Statement.75 Oracle dismisses these as

23 unactionable statements of future intent (i.e., the product would go live on a specific time frame) or

24

25

26

73 Statement of Additional Authorities – ECF No. 49.

27

74 Mot. – ECF No. 13 at 24–25.

1 non-actionable puffery (the product integrated “seamlessly”).76 Most of these are non-actionable

2 puffery or future promises.

3 Statements constituting mere “puffery” cannot support liability for fraud or negligent

4 misrepresentation. Glen Holly Ent., Inc. v. Tektronix, Inc., 100 F. Supp. 2d 1086, 1093 (C.D. Cal.

5 1999). “Puffery” has been described “as making generalized or exaggerated statements such that a

6 reasonable consumer would not interpret the statement as a factual claim upon which he or she

7 could rely.” In re All Terrain Vehicle Litig., 771 F. Supp. 1057, 1061 (C.D. Cal. 1991) (citing

8 Cook, Perkiss & Liehe, Inc. v. N. Cal. Collection Serv., 911 F.2d 242, 246 (9th Cir. 1990)).

9 “[U]ltimately, the difference between a statement of fact and mere puffery rests in the specificity

10 or generality of the claim.” Newcal Indus., Inc. v. Ikon Off. Sol., 513 F.3d 1038, 1053 (9th Cir.

11 2008). “[A]dvertising which merely states in general terms that one product is superior is not

12 actionable.” Cook, Perkiss & Liehe, 911 F.2d at 246 (quoting Smith-Victor Corp. v. Sylvania Elec.

13 Prods., Inc., 242 F. Supp. 302, 308 (N.D. Ill. 1965)). “However, misdescriptions of specific or

14 absolute characteristics of a product are actionable.” Id. (quoting Stiffel Co. v. Westwood Lighting

15 Grp., 658 F. Supp. 1103, 1115 (D.N.J. 1987)).

16 “[P]redictions as to future events, or statements as to future action by some third party, are

17 deemed opinions, and not actionable fraud.” Tarmann v. State Farm Mut. Auto. Ins. Co., 2 Cal. App.

18 4th 153, 158 (1991). “Certain broken promises of future conduct may, however, be actionable.” Id.

19 “A false promise is actionable on the theory that a promise implies an intention to perform,

20 that intention to perform or not to perform is a state of mind, and that misrepresentation of such a

21 state of mind is a misrepresentation of fact. The allegation of a promise (which implies a

22 representation of intention to perform) is the equivalent of the ordinary allegation of a representation

23 of fact.” Id. at 158–59 (quoting 5 B. Witkin, Cal. Procedure at 120 (3d ed. 1985)). “To maintain an

24 action for deceit based on a false promise, one must specifically allege and prove, among other

25 things, that the promisor did not intend to perform at the time he or she made the promise and that it

26 was intended to deceive or induce the promisee to do or not do a particular thing.” Id.; see Randell v.

27

1 Levi Strauss & Co., No. C 05-1047 CW, 2006 WL 1310464, at *6 (N.D. Cal. May 12, 2006) (“Levi

2 Strauss was a good company to work with, it was fair, [and] it was a place that [the plaintiff could]

3 retire from” was a non-actionable opinion and statement about a future event).

4 Whether an alleged misrepresentation is a non-actionable statement of puffery is a question of

5 law. Cook, Perkiss & Liehe, 911 F.2d at 246.

6 Here, some of the statements set forth in the Statement are either promises about future

7 deliverables (such as vague statements about the timeline to go live) or puffery (“go live quickly”).

8 But rendered more concrete, they might be actionable. See Grouse River, 848 F. App’x at 243–44

9 (speed of deployment can be actionable fraud, not puffery). And Oracle represented that it could

10 deliver a software system that met River Supply’s needs. That might sound in fraud too. River

11 Supply said that it provided Oracle with its requirements, and NetSuite said that it could meet

12 them.77 But the statements here are too generic. River Supply presumably can specify what it

13 asked for, what Oracle promised (and who promised it), River Supply’s justifiable reliance on the

14 promises, and Oracle’s failure to deliver what it promised. Grouse River, 2016 WL 5930273, at

15 *10. The court dismisses the fraud and misrepresentation claims with leave to amend. In any

16 amended complaint, the court asks the plaintiff to do what it did in its opposition: identify

17 specifically the representations that allegedly are fraudulent.

18

19 3. Contract Claims

20 There are two contract-based claims: breach of contract and breach of the implied covenant of

21 good faith and fair dealing.

22 The elements of a breach-of-contract claim are “(1) the existence of the contract, (2) [the]

23 plaintiff’s performance or excuse for nonperformance, (3) [the] defendant’s breach, and (4) the

24 resulting damages to the plaintiff.” Oasis W. Realty, LLC v. Goldman, 51 Cal. 4th 811, 821 (2011)

25 (cleaned up). River Supply pleaded the claim sufficiently. It alleged that Oracle did not provide

26 the promised functionality, and it pleaded its own performance. It could have been more specific,

27

1 but that deficiency will be remedied on amendment. In any event, the allegations are enough to get

2 by Rules 8(a) and 12(b)(6). Grouse River, 2016 WL 5930273, at *12–13.

3 The covenant of good faith and fair dealing is implied in every contract and prevents one party

4 from “unfairly frustrating the other party’s right to receive the benefits” of the contract. Guz v.

5 Bechtel Nat’l Inc., 24 Cal. 4th 317, 349 (2000). To allege a claim for the breach of the implied

6 covenant of good faith and fair dealing, a plaintiff must allege the following: (1) the plaintiff and

7 the defendant entered into a contract; (2) the plaintiff did all or substantially all of the things that

8 the contract required him to do or that he was excused from having to do; (3) all conditions

9 required for the defendant’s performance occurred; (4) the defendant unfairly interfered with the

10 plaintiff’s right to receive the benefits of the contract; and (5) the defendant’s conduct hurt the

11 plaintiff. Oculus Innovative Scis., Inc. v. Nofil Corp., No. C 06-01686 SI, 2007 WL 2600746, at *4

12 (N.D. Cal. Sept. 10, 2007). The implied covenant “cannot impose substantive duties or limits on

13 the contracting parties beyond those incorporated in the specific terms of their agreement.” Guz¸

14 24 Cal. 4th at 349–50. “To the extent the implied covenant claim seeks simply to invoke terms to

15 which the parties did agree, it is superfluous.” Id. at 352.

16 Here, River Supply alleges breach of the contract in the form of Oracle’s failure to perform,

17 but it does not specify which representations were something “beyond those incorporated into the

18 specific terms” of the agreement. The court dismisses the claim with leave to amend.

19

20 4. Breach of Warranty

21 Oracle also moved to dismiss the breach-of-warranty claim.78

22 Under California law, an express warranty is created by “[a]ny affirmation of fact or promise

23 made by the seller to the buyer which relates to the goods and becomes part of the basis of the

24 bargain.” Cal. Com. Code § 2313(1)(a). “[T]o prevail on a breach of express warranty claim, the

25 plaintiff must prove [that] (1) the seller’s statements constitute an affirmation or promise, or a

26 description of the goods; (2) the statement was part of the basis of the bargain; and (3) the

27

1 warranty was breached.” Weinstat v. Dentsply Int’l, Inc., 180 Cal. App. 4th 1213, 1227 (2010)

2 (cleaned up). “To establish the existence of an express warranty, a plaintiff must point to a specific

3 and unequivocal statement.” Watkins v MGA Ent., Inc., 574 F. Supp. 3d 747, 756 (N.D. Cal. 2021)

4 (cleaned up).

5 The warranty required Oracle to perform (1) the Cloud Service using reasonable care and (2)

6 the Professional Services and Support Services in a professional manner consistent with industry

7 standards.79 Oracle contends that River Supply did not allege how it failed to use reasonable care

8 or perform consistent with industry standards.80 River Supply counters that it was enough to allege

9 Oracle’s failure to provide the services using commercially reasonable care and skill.81 River

10 Supply did not identify specific written statements of warranty that were breached, at least

11 regarding the Cloud Service (the main part of the contract). Instead, it alleges only a breach of

12 contract. The court dismisses the claim with leave to amend.

13

14 5. California Penal Code § 496

15 California Penal Code § 496(a) provides in relevant part:

16 Every person who buys or receives any property that has been stolen or that has been

obtained in any manner constituting theft or extortion, knowing the property to be so

17 stolen or obtained . . . shall be punished by imprisonment in a county jail for not

more than one year, or imprisonment pursuant to subdivision (h) of Section 1170.

18

19 Section 496(c) has a treble damages provision for civil actions:

20

21

79 See supra Statement.

22

80 Reply – ECF No. 28 at 16–17 (the sum of the argument on reply).

23 81 Opp’n – ECF No. 26 at 26 (citing — without discussing — First Am. Compl. – ECF No. at 52

(¶ 132) (“failed to perform the services in a professional manner consistent with industry standards”),

24 (¶ 133) (“breached the warranties by failing to correct the services while keeping monies paid by RSI,

without delivering a workable ERP solution”), 50 (¶ 124) (failed to perform services it was required to

25 perform under the Estimate Forms and Statements of Work and failing to provide a workable ERP

with the required features at the agreed-upon price and during the agreed-upon timeframe, thereby

26 breaching the contract; failed to provide services consistent with industry standards and instead

skipped meetings, ignored emails and questions, failed to import data, and generally dropped the ball),

27 29–39 (¶¶ 58–81) (summarizing the interactions during the project, including breaches (blowing

Any person who has been injured by a violation of subdivision (a) or (b) may bring

1

an action for three times the amount of actual damages, if any, sustained by the

2 plaintiff, costs of suit, and reasonable attorney’s fees.

3 California courts have held that “[s]ection 496(a) extends to property ‘that has been obtained in

4 any manner constituting theft.’” Grouse River, 848 F. App’x at 242 (cleaned up) (quoting Bell v.

5 Feibush, 212 Cal. App. 4th 1041, 1048 (2013)). California Penal Code § 484(a) defines theft:

6 “Every person . . . who shall knowingly and designedly, by any false or fraudulent representation or

7 fraudulent representation or pretense, defraud any other person of money, labor or real or personal

8 property . . . is guilty of theft.” The elements of theft under § 484(a) are “(i) property was stolen or

9 obtained in a manner constituting theft, (ii) the defendant knew the property was so stolen or

10 obtained, and (iii) the defendant received or had possession of the stolen property.” Grouse River,

11 848 F. App’x at 242 (quoting Switzer v. Wood, 35 Cal. App. 5th 116, 126 (2019)). If a plaintiff

12 adequately pleads fraud in a case like this, “it follows that [it] adequately pleaded theft by false

13 pretense (which satisfies the first element of a § 496 violation) because the elements of a civil fraud

14 claim closely track those of theft by false pretense.” Id. (applying rule in a case against Oracle

15 involving similar contract for a SaaS software solution).

16 Because River Supply did not plead fraud with the requisite specificity under Rule 9(b), it did

17 not plead a § 496(a) claim either.

18

19 6. Remaining Claims

20 The remaining claims are the UCL claim and the claim for declaratory relief.

21 Oracle moved to dismiss River Supply’s UCL claim, which is predicated on unlawful, unfair,

22 and fraudulent business practices, on the ground that River Supply has an adequate remedy at

23 law.82 River Supply counters that the issue is better addressed at summary judgment and it in any

24 event asks for an injunction and restitution.83 The UCL claim is predicated on claims that the court

25 has dismissed. The court thus dismisses it with leave to amend. That said, this is a case that

26

27

82 Mot. – ECF No. 13 at 31–33; see First Am. Comp. – ECF No. 1 at 55–56 (¶¶ 149–53).

] seemingly has an adequate remedy at law. Rodriguez v. FCA US LLC, No. 8:22-cv-01445-FWS-

2 || JDE, 2023 WL 3150075, at * 3-5 (C.D. Cal. Mar. 21, 2023) (dismissing UCL claim because the

3 || plaintiff did not plead that money damages were an inadequate remedy at law).

4 The claim for declaratory relief is predicated on Oracle’s alleged fraud.** Because River

5 Supply did not adequately plead fraud, this claim fails. Also, as Oracle contends, the claim

6 || duplicates other claims.®° A declaratory-relief claim “is unnecessary where an adequate remedy

7 exists under some other cause of action.” Shin y. ICON Found., No. 20-cv-07363-WHO, 2021 WL

8 1893117, at *12 (N.D. Cal. May 11, 2021). The dismissal is with leave to amend.

9 The court defers considering whether the allegation of a one-time discount is an impermissible

10 || settlement negotiation that the court must strike.*° The context may be illuminated better in an

11 amended complaint.

L CONCLUSION

13 The court dismisses the claims against Oracle and NetSuite except for the breach-of-contract

14 || claim. Any amended complaint must be filed within twenty-eight days and must attach a blackline

3 15 compare of the amended complaint against the current complaint. This disposes of ECF No. 13.

a 16 IT ISSO ORDERED.

2 17 Dated: November 6, 2023 EC

18 Li

LAUREL BEELER

19 United States Magistrate Judge

20

21

22

23

24

25

||

4 First Am. Compl. — ECF No. | at 57 (J 154-59).

27 85 Reply — ECF No. 28 at 20.

28 86 Td. at 21.