Terms of Service

Terms governing access to and use of the FrixLaw platform and services.

Product: Frix Law
Operator: Frix Labs LLC (“Frix,” “we,” “us,” or “our”)
Effective date: August 1, 2026
Last updated: August 10, 2026
Site / App: https://frixlaw.com · https://app.frixlaw.com

These Terms of Service (“Terms”) govern access to and use of the Frix Law platform, websites, APIs, applications, AI voice receptionist, SMS, document tools, and related services (collectively, the “Service”). By creating an account, clicking “I agree,” executing an order form, or using the Service, you agree to these Terms.

If you are entering into these Terms on behalf of a law firm or other organization (“Customer”), you represent that you have authority to bind that organization. “You” means the individual user and, where applicable, the Customer.

Related documents: Privacy Policy · DPA · Refund Policy · MSA (enterprise)

1. The Service

Frix Law provides software for plaintiff personal-injury and similar law practices, which may include:

  • AI-powered inbound and outbound voice and SMS intake;
  • Lead, client, case, task, calendar, and team management;
  • Document upload, OCR, transcription, search, and sharing;
  • An AI paralegal assistant (“Donna”) grounded in Customer Data;
  • Analytics, activity logs, and administrative tools.

We may modify, improve, or discontinue features with reasonable notice when the change is material. We do not practice law and do not provide legal advice to you or to callers.

2. Accounts and eligibility

  1. You must provide accurate registration information and keep it current.
  2. You are responsible for all activity under your credentials and for safeguarding passwords and invitation links.
  3. Users must be at least 18 years old and legally able to contract.
  4. Customer is responsible for authorizing users, assigning roles, and promptly revoking access when employment or engagement ends.
  5. We may suspend accounts that are abusive, insecure, non-paying, or in material breach of these Terms.

3. Customer responsibilities (law firms)

Customer is solely responsible for:

  1. Professional duties. Compliance with applicable rules of professional conduct, advertising rules, intake ethics, and conflicts checks. Frix Law does not replace attorney judgment.
  2. Caller and client notice. Obtaining any consents and providing any notices required for recording calls, using AI, SMS, or processing personal data (including sensitive health and accident information).
  3. Accuracy of configuration. Playbooks, greeting lines, qualification rules, booking policies, and knowledge sources Customer supplies.
  4. Content legality. Ensuring uploaded documents, shared links, and outbound messages are lawful and authorized.
  5. Privileged and confidential information. Determining what to upload and configuring access, shares, and retention appropriately.
  6. End-user relationships. Callers and clients are Customer’s contacts, not Frix’s customers, except as required by law for platform operation.

4. Acceptable use

You will not, and will not allow others to:

  1. Use the Service for unlawful, fraudulent, harassing, or deceptive purposes;
  2. Upload malware, or attempt to probe, scan, or breach security;
  3. Reverse engineer, scrape, or resell the Service except as allowed by law or written agreement;
  4. Use the AI to generate content that impersonates a licensed attorney in a misleading way or provides legal advice to the public as if from Frix;
  5. Upload content you do not have rights to process, or share matter files with unauthorized third parties;
  6. Interfere with other customers’ use of the Service;
  7. Use the Service to send spam SMS or voice communications in violation of the TCPA, CAN-SPAM, CTIA guidelines, or similar laws;
  8. Circumvent billing, usage metering, or access controls.

We may investigate and suspend or terminate access for violations.

5. AI, voice, and automation disclaimer

  1. AI outputs (voice, SMS, Donna answers, summaries, OCR and transcript text) can be incomplete, inaccurate, or biased. You must review material outputs before relying on them for legal decisions, client advice, court filings, or settlement strategy.
  2. Call transcription, OCR, and embeddings are automated; they may miss words, speakers, or pages.
  3. Availability of third-party telephony, LLM, and storage providers can affect quality and uptime.
  4. No attorney-client relationship is formed between Frix Labs LLC and Customer’s clients or callers by use of the Service.

6. Customer Data and privacy

“Customer Data” means data Customer or its users submit to the Service (including call audio and transcripts, intake payloads, documents, contacts, and firm configuration). Customer retains ownership of Customer Data. Our processing of personal data is described in the Privacy Policy and, where Customer is a controller and Frix is a processor, the DPA.

You grant Frix a limited license to host, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service (including model routing and abuse prevention), and as otherwise permitted in the DPA and Privacy Policy.

7. Fees and taxes

Fees are as stated on an order form, in-app plan, or invoice. Unless otherwise agreed in writing:

  1. Subscriptions renew automatically for successive terms until cancelled per the Refund Policy or your order form;
  2. Fees are exclusive of taxes; Customer is responsible for applicable taxes (excluding Frix income taxes);
  3. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and we may suspend the Service for non-payment after notice.

8. Intellectual property

  1. Frix Labs LLC and its licensors own the Service, software, documentation, brands, and user interface. No rights are granted except as expressly stated.
  2. Feedback you provide may be used by Frix without restriction or obligation.
  3. Customer owns Customer Data and Customer’s trademarks used in the Service.

9. Third-party services

The Service integrates with third parties (including cloud hosting, telephony, SMS, speech, LLM providers, email, and calendar). Their terms and availability apply to those components. We are not responsible for third-party outages beyond our reasonable control, subject to any uptime commitments in an MSA or SLA.

10. Confidentiality

Each party will protect the other’s Confidential Information with reasonable care and use it only for performing under these Terms. Customer Data is Customer’s Confidential Information. Exceptions: information that is public, independently developed, or rightfully received from a third party without duty of confidentiality; or disclosure required by law (with notice where legally permitted).

11. Warranties and disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRIX LABS LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
  2. FRIX LABS LLC’S AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO FRIX FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.
  3. The above caps do not limit liability for a party’s fraud, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited by law, or Customer’s payment obligations.

Enterprise customers may negotiate different caps in an MSA.

13. Indemnification

Customer will defend and indemnify Frix Labs LLC against third-party claims arising from: (a) Customer Data; (b) Customer’s use of the Service in violation of law or these Terms; (c) Customer’s professional services or advice to clients or callers; or (d) call recording, SMS, or AI disclosures Customer failed to provide.

Frix Labs LLC will defend and indemnify Customer against third-party claims that the unmodified Service infringes a U.S. intellectual property right, provided Customer gives prompt notice and reasonable cooperation. Frix may modify, replace, or terminate the affected feature with a pro‑rata refund of prepaid unused fees for that feature. This is Customer’s exclusive remedy for IP infringement claims against the Service.

14. Term and termination

These Terms continue while you use the Service. Either party may terminate for material breach if not cured within thirty (30) days after written notice (or immediately for unpaid fees after the notice period in Section 7). Customer may stop using the Service and cancel per the Refund Policy or order form. Upon termination, Customer’s right to access ends; we will make Customer Data export available for a commercially reasonable period as described in the DPA, then delete or anonymize per our retention schedule, except where retention is required by law.

15. Suspension

We may suspend the Service immediately if necessary to address security risk, legal requirement, or material adverse impact on the platform or other customers, with notice when practicable.

16. Export and sanctions

You will not use the Service in violation of U.S. export control or sanctions laws.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. The state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or Confidential Information.

18. Changes

We may update these Terms by posting a revised version and updating the “Last updated” date. Material changes will be communicated by email or in-app notice. Continued use after the effective date of a change constitutes acceptance, except where law requires affirmative consent.

19. Miscellaneous

These Terms, together with the Privacy Policy, DPA (when applicable), Refund Policy, and any order form or MSA, are the entire agreement regarding the Service and supersede prior oral or written agreements on the same subject. If there is a conflict, an executed MSA or order form controls over these Terms for that Customer. If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver. You may not assign these Terms without our consent, except to an affiliate or successor in connection with a merger or sale of substantially all assets; we may assign to an affiliate or successor. Notices to Frix: legal@frixlaw.com. Notices to you: the email on your account.

20. Contact

Questions about these Terms: legal@frixlaw.com