# 49 CFR § 1004.2: Misrouting, adjustment of claims

> Federal · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/ecfr-49-1004.2

## Section

- **Citation:** 49 CFR § 1004.2
- **Heading:** Misrouting, adjustment of claims
- **Jurisdiction:** Federal
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** September 22, 2026
- **Source:** Publisher's official text
- **Location:** Title 49—Transportation > Subtitle B—Other Regulations Relating to Transportation > CHAPTER X—SURFACE TRANSPORTATION BOARD > SUBCHAPTER A—GENERAL RULES AND REGULATIONS > PART 1004—INTERPRETATIONS AND ROUTING REGULATIONS

## Text

Carriers should adjust claims for damages resulting from misrouting. Where a carrier admits responsibility for billing, forwarding, or diverting a shipment over a higher rated route than that directed by the shipper or otherwise available, the misrouting carrier should refund the difference to the shipper (or reimburse the delivering carrier, as the case may be). Where the misrouting carrier alleges justification for using the higher rated route, the Board may, at its discretion and upon appropriate petition, determine or express an advisory opinion on the lawfulness of such routing. This interpretation must not be used to evade or defeat tariff rates or to meet the rate of a competing carrier or route, nor to relieve a shipper from responsibility for routing instruction. Damages caused by misrouting are not overcharges.

## Nearby sections

- [49 CFR § 1001.1 § 1001.1 Records available from the Board.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1001.1.md)
- [49 CFR § 1001.2 § 1001.2 Certified copies of records.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1001.2.md)
- [49 CFR § 1001.3 § 1001.3 Requests to inspect other records not considered public under 5 U.S.C. 552.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1001.3.md)
- [49 CFR § 1001.4 § 1001.4 Predisclosure notification procedures for confidential commercial information.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1001.4.md)
- [49 CFR § 1002.1 § 1002.1 Fees for records search, review, copying, certification, and related services.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1002.1.md)
- [49 CFR § 1002.2 § 1002.2 Filing fees.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1002.2.md)
- [49 CFR § 1002.3 § 1002.3 Updating user fees.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1002.3.md)
- [49 CFR § 1003.1 § 1003.1 General information.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1003.1.md)
- [49 CFR § 1004.1 § 1004.1 Gifts, donations, and hospitality by carriers.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1004.1.md)
- [49 CFR § 1004.2 § 1004.2 Misrouting, adjustment of claims.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1004.2.md)
- [49 CFR § 1005.1 § 1005.1 Applicability of regulations.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1005.1.md)
- [49 CFR § 1005.2 § 1005.2 Filing of claims.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1005.2.md)
- [49 CFR § 1005.3 § 1005.3 Acknowledgment of claims.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1005.3.md)
- [49 CFR § 1005.4 § 1005.4 Investigation of claims.](https://www.frixlaw.com/law-library/statutes/ecfr-49-1005.4.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/ecfr-49-1004.2. Check the current official text before relying on it. Not legal advice.