# 47 CFR § 1.717: Procedure

> Federal · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/ecfr-47-1.717

## Section

- **Citation:** 47 CFR § 1.717
- **Heading:** Procedure
- **Jurisdiction:** Federal
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** September 22, 2026
- **Source:** Publisher's official text
- **Location:** Title 47—Telecommunication > CHAPTER I—FEDERAL COMMUNICATIONS COMMISSION > SUBCHAPTER A—GENERAL > PART 1—PRACTICE AND PROCEDURE > Subpart E—Complaints, Applications, Tariffs, and Reports Involving Common Carriers > Informal Complaints

## Text

Link to an amendment published at 89 FR 4162, Jan. 22, 2024.
The Commission will forward informal complaints to the appropriate carrier for investigation and may set a due date for the carrier to provide a written response to the informal complaint to the Commission, with a copy to the complainant. The response will advise the Commission of the carrier's satisfaction of the complaint or of its refusal or inability to do so. Where there are clear indications from the carrier's response or from other communications with the parties that the complaint has been satisfied, the Commission may, in its discretion, consider a complaint proceeding to be closed. In all other cases, the Commission will notify the complainant that if the complainant is not satisfied by the carrier's response, or if the carrier has failed to submit a response by the due date, the complainant may file a formal complaint in accordance with § 1.721.
[83 FR 44831, Sept. 4, 2018]

## Nearby sections

- [47 CFR § 1.701 § 1.701 Show cause orders.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.701.md)
- [47 CFR § 1.703 § 1.703 Appearances.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.703.md)
- [47 CFR § 1.711 § 1.711 Formal or informal complaints.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.711.md)
- [47 CFR § 1.716 § 1.716 Form.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.716.md)
- [47 CFR § 1.717 § 1.717 Procedure.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.717.md)
- [47 CFR § 1.718 § 1.718 Unsatisfied informal complaints; formal complaints relating back to the filing dates of informal complaints.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.718.md)
- [47 CFR § 1.719 § 1.719 Informal complaints filed pursuant to section 258.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.719.md)
- [47 CFR § 1.720 § 1.720 Purpose.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.720.md)
- [47 CFR § 1.721 § 1.721 General pleading requirements.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.721.md)
- [47 CFR § 1.722 § 1.722 Format and content of complaints.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.722.md)
- [47 CFR § 1.723 § 1.723 Damages.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.723.md)
- [47 CFR § 1.724 § 1.724 Complaints governed by section 208(b)(1) of the Act.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.724.md)
- [47 CFR § 1.725 § 1.725 Joinder of complainants and causes of action.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.725.md)
- [47 CFR § 1.726 § 1.726 Answers.](https://www.frixlaw.com/law-library/statutes/ecfr-47-1.726.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/ecfr-47-1.717. Check the current official text before relying on it. Not legal advice.