# 38 CFR § 21.100: Counseling > Federal · Regulations · In force URL: https://www.frixlaw.com/law-library/statutes/ecfr-38-21.100 ## Section - **Citation:** 38 CFR § 21.100 - **Heading:** Counseling - **Jurisdiction:** Federal - **Kind:** Regulations - **Status:** In force - **Text as of:** September 22, 2026 - **Source:** Publisher's official text - **Location:** Title 38—Pensions, Bonuses, and Veterans' Relief > CHAPTER I—DEPARTMENT OF VETERANS AFFAIRS > PART 21—VETERAN READINESS AND EMPLOYMENT AND EDUCATION > Subpart A—Veteran Readiness and Employment > Counseling ## Text (a) General. A veteran requesting or being furnished assistance under Chapter 31 shall be provided professional counseling services by Veteran Readiness and Employment (VR&E) Service and other staff as necessary to: (1) Carry out an initial evaluation in each case in which assistance is requested; (2) Develop a rehabilitation plan or plan for employment services in each case in which the veteran is found during the initial evaluation to be eligible and entitled to services; (3) Assist veterans found ineligible for services under Chapter 31 to the extent provided in § 21.82; and (4) Try to overcome problems which arise during the course of the veteran's rehabilitation program or program of employment services. (Authority: 38 U.S.C. 3101) (b) Types of counseling services. VA will furnish comprehensive counseling services, including but not limited to (1) Psychological; (2) Vocational; (3) Personal adjustment; (4) Employment; (5) Educational. (Authority: 38 U.S.C. 3104(a)(2)) (c) Qualifications. Counseling services may only be furnished by VA or other personnel who meet requirements established under provisions of § 21.380 and other policies of the VA pertaining to the qualifications of staff providing assistance under Chapter 31. (Authority: 38 U.S.C. 3118) (d) Limitations. (1) If a veteran resides within a State, counseling services necessary to carry out the initial evaluation and the development of a rehabilitation plan or a program of employment services will be furnished by Counseling Psychologists (CP) or Vocational Rehabilitation Counselors (VRC) in the VR&E Division; (2) If a veteran does not reside in a State the counseling services necessary to carry out an initial evaluation may be accomplished in the same manner as for a veteran residing in a State or through other arrangements when deemed appropriate by the VR&E Division. These alternative arrangements include, but are not limited to: (i) Use of counseling centers or individual qualified professionals under contract to VA; and (ii) Professional staff of other Federal agencies located in the area in which the veteran resides. (3) Alternative arrangements to provide counseling are subject to the following requirements: (i) All arrangements must be consistent with the provisions of paragraph (c) of this section regarding utilization of professionally qualified persons to provide counseling services during the initial evaluation; (ii) All determinations of eligibility, entitlement and the development of a rehabilitation plan will continue to be made by a CP or VRC in the VR&E Division. (4) If a CP or VRC in the VR&E Division determines that the evidence of record is insufficient to carry out an initial evaluation in a case in which alternative arrangements were used, VA staff may authorize the veteran to travel to a VA facility to complete the evaluation. (Authority: 38 U.S.C. 3118(c)) (e) Definition. For the purposes of this section, the term State means each of the several States, the District of Columbia, and the Commonwealth of Puerto Rico. (Authority: 38 U.S.C. 101(20)) [49 FR 40814, Oct. 18, 1984, as amended at 54 FR 32071, Aug. 4, 1989; 62 FR 17708, Apr. 11, 1997; 81 FR 26132, May 2, 2016; 87 FR 8743, Feb. 16, 2022] ## Nearby sections - [38 CFR § 21.1 § 21.1 Training and rehabilitation for veterans with service-connected disabilities.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.1.md) - [38 CFR § 21.21 § 21.21 Election of benefits under education programs administered by the Department of Veterans Affairs.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.21.md) - [38 CFR § 21.22 § 21.22 Nonduplication—Federal programs.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.22.md) - [38 CFR § 21.30 § 21.30 Claims.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.30.md) - [38 CFR § 21.31 § 21.31 Informal claim.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.31.md) - [38 CFR § 21.32 § 21.32 Notification by VA of necessary information or evidence when a claim is filed; time for claimant response and VA action.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.32.md) - [38 CFR § 21.33 § 21.33 VA has a duty to assist claimants in obtaining evidence.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.33.md) - [38 CFR § 21.35 § 21.35 Definitions.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.35.md) - [38 CFR § 21.40 § 21.40 Basic entitlement to vocational rehabilitation benefits and services.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.40.md) - [38 CFR § 21.41 § 21.41 Basic period of eligibility.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.41.md) - [38 CFR § 21.42 § 21.42 Deferral or extension of the basic period of eligibility.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.42.md) - [38 CFR § 21.44 § 21.44 Extension of the basic period of eligibility for a veteran with a serious employment handicap.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.44.md) - [38 CFR § 21.45 § 21.45 Extending the period of eligibility for a program of independent living beyond basic period of eligibility.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.45.md) - [38 CFR § 21.46 § 21.46 Veteran ordered to active duty; extension of basic period of eligibility.](https://www.frixlaw.com/law-library/statutes/ecfr-38-21.46.md) --- Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/ecfr-38-21.100. Check the current official text before relying on it. Not legal advice.