# 30 CFR § 291.102: May I call the BSEE Hotline to informally resolve an allegation that open and nondiscriminatory access was denied?

> Federal · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/ecfr-30-291.102

## Section

- **Citation:** 30 CFR § 291.102
- **Heading:** May I call the BSEE Hotline to informally resolve an allegation that open and nondiscriminatory access was denied?
- **Jurisdiction:** Federal
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** September 22, 2026
- **Source:** Publisher's official text
- **Location:** Title 30—Mineral Resources > CHAPTER II—BUREAU OF SAFETY AND ENVIRONMENTAL ENFORCEMENT, DEPARTMENT OF THE INTERIOR > SUBCHAPTER C—APPEALS > PART 291—OPEN AND NONDISCRIMINATORY ACCESS TO OIL AND GAS PIPELINES UNDER THE OUTER CONTINENTAL SHELF LANDS ACT

## Text

Before filing a complaint under § 291.106, you may attempt to informally resolve an allegation concerning open and nondiscriminatory access by calling the toll-free BSEE Pipeline Open Access Hotline at 1-888-232-1713.
(a) BSEE Hotline staff will informally seek information needed to resolve the dispute. BSEE Hotline staff will attempt to resolve disputes without litigation or other formal proceedings. The Hotline staff will not attempt to resolve matters that are before BSEE or FERC in docketed proceedings.
(b) BSEE Hotline staff may provide information to you and give informal oral advice. The advice given is not binding on BSEE, the Department of the Interior (DOI), or any other person.
(c) To the extent permitted by law, the BSEE Hotline staff will treat all information it obtains as non-public and confidential.
(d) You may call the BSEE Hotline anonymously.
(e) If you contact the BSEE Hotline, you may file a complaint under this part if discussions assisted by BSEE Hotline staff are unsuccessful at resolving the matter.
(f) You may terminate use of the BSEE Hotline procedure at any time.

## Nearby sections

- [30 CFR § 291.1 § 291.1 What is BSEE's authority to collect information?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.1.md)
- [30 CFR § 291.100 § 291.100 What is the purpose of this part?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.100.md)
- [30 CFR § 291.101 § 291.101 What definitions apply to this part?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.101.md)
- [30 CFR § 291.102 § 291.102 May I call the BSEE Hotline to informally resolve an allegation that open and nondiscriminatory access was denied?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.102.md)
- [30 CFR § 291.103 § 291.103 May I use alternative dispute resolution (ADR) to informally resolve an allegation that open and nondiscriminatory access was denied?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.103.md)
- [30 CFR § 291.104 § 291.104 Who may file a complaint or a third-party brief?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.104.md)
- [30 CFR § 291.105 § 291.105 What must a complaint contain?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.105.md)
- [30 CFR § 291.106 § 291.106 How do I file a complaint?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.106.md)
- [30 CFR § 291.107 § 291.107 How do I answer a complaint?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.107.md)
- [30 CFR § 291.108 § 291.108 How do I pay the processing fee?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.108.md)
- [30 CFR § 291.109 § 291.109 Can I ask for a fee waiver or a reduced processing fee?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.109.md)
- [30 CFR § 291.110 § 291.110 Who may BSEE require to produce information?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.110.md)
- [30 CFR § 291.111 § 291.111 How does BSEE treat the confidential information I provide?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.111.md)
- [30 CFR § 291.112 § 291.112 What process will BSEE follow in rendering a decision on whether a grantee or transporter has provided open and nondiscriminatory access?](https://www.frixlaw.com/law-library/statutes/ecfr-30-291.112.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/ecfr-30-291.102. Check the current official text before relying on it. Not legal advice.