# WA OIC Advisory Notice (2020): Advisory notice regarding COVID-19 claims

> Washington · Agency guidance · In force

URL: https://www.frixlaw.com/law-library/statutes/WA_OIC_ADV_PROPERTY_CASUALTY_ADVISORY_NOTICE_COVID_19

## Section

- **Citation:** WA OIC Advisory Notice (2020)
- **Heading:** Advisory notice regarding COVID-19 claims
- **Jurisdiction:** Washington
- **Kind:** Agency guidance
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Washington OIC Technical Assistance Advisories and Emergency Orders / Advisory notice regarding COVID-19 claims

## Text

MIKE KREIDLER
Phone: 360-725-7000
STATE OF WASHINGTON
STATE INSURANCE COMMISSIONER
www.insurance.wa.gov
OFFICE OF
INSURANCE COMMISSIONER
March 25, 2020
TO:
All authorized and unauthorized property and casualty companies and licensees that
conduct insurance business in Washington state
FROM:
Mike Kreidler, Insurance Commissioner
RE:
Advisory notice regarding COVID-19 claims
The disruption and damage caused by the COVID-19 outbreak has contributed to widespread
suspension of business operations and loss of business income for many insureds in Washington
state.
When you are contacted by an insured regarding a claim under their policy, I fully expect that you
will follow the minimum standard of claims handling regulations found in WAC 284-30-330
through WAC 284-30-380.
This includes implementing a prompt investigation and fully disclosing all pertinent benefits and
coverages of the insurance policy under which the claim is presented.
If a claim is denied, the Insurer must provide a written communication to their insured that cites the
specific policy provision, condition, or exclusion that is the basis of the denial.
When a claim is accepted, the Insurer will promptly pay what it owes as soon as it knows a payment
is owed under the policy.
If you have questions please contact my office at Policy@oic.wa.gov.
Insurance Commissioner
Mike Kreidler
Mailing Address: PO Box 40255 Olympia, WA 98504-0255
Street Address: 5000 Capitol Blvd Tumwater WA 98501

## Nearby sections

- [WA OIC Advisory Notice (2020) Advisory notice regarding COVID-19 claims](https://www.frixlaw.com/law-library/statutes/WA_OIC_ADV_PROPERTY_CASUALTY_ADVISORY_NOTICE_COVID_19.md)
- [WA OIC Emergency Order (2026) Providing relief to Washington consumers from 2026 wildfires by addressing grace periods for nonpayment of premium and temporarily prohibiting cancellation and nonrenewal of property and automobile policies](https://www.frixlaw.com/law-library/statutes/WA_OIC_EO_WSR_26_16_059.md)
- [WA OIC Emergency Order No. 25-01 Providing relief to Washington consumers from December 2025 atmospheric river and winter weather event](https://www.frixlaw.com/law-library/statutes/WA_OIC_EO_25_01.md)
- [WA OIC Emergency Order No. 26-02 Ordering one-time refill of prescription medications prior to waiting periods, providing a minimum 60-day grace period for payment of premiums, prohibiting cancellations](https://www.frixlaw.com/law-library/statutes/WA_OIC_EO_26_02.md)
- [WA OIC Memorandum (2024-08-30) Aug. 30, 2024, memorandum regarding Aetna and Providence contract negotiations](https://www.frixlaw.com/law-library/statutes/WA_OIC_MEMO_AETNA_PROVIDENCE_BRIEFING_MEMO_AUG_2024.md)
- [WA OIC Technical Assistance Advisory 2015-01 Price Optimization, July 9, 2015](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2015_01.md)
- [WA OIC Technical Assistance Advisory 2016-01 Student Health Plans, March 28, 2016](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2016_01.md)
- [WA OIC Technical Assistance Advisory 2017-01 Two-day Notification Requirement for Security Breaches](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2017_01.md)
- [WA OIC Technical Assistance Advisory 2017-01a Two-day Notification Requirement for Security Breaches](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2017_01a.md)
- [WA OIC Technical Assistance Advisory 2018-01 Implementation credits as illegal inducement or rebate](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2018_01.md)
- [WA OIC Technical Assistance Advisory 2021-01 Unlicensed Producer Activity](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2021_01.md)
- [WA OIC Technical Assistance Advisory 2021-02 Commissioner's Universal Life Reserve Valuation Method](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2021_02.md)
- [WA OIC Technical Assistance Advisory 2021-03 Submission of Higher Education Student Health Insurance Plans](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2021_03.md)
- [WA OIC Technical Assistance Advisory 2021-04 Access to Inpatient Substance Use Disorder Treatment Under RCW 48.43.761](https://www.frixlaw.com/law-library/statutes/WA_OIC_TAA_2021_04.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/WA_OIC_ADV_PROPERTY_CASUALTY_ADVISORY_NOTICE_COVID_19. Check the current official text before relying on it. Not legal advice.