# RCW 18.330.020: RCW 18.330.020: Agency duties

> Washington · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S020

## Section

- **Citation:** RCW 18.330.020
- **Heading:** RCW 18.330.020: Agency duties
- **Jurisdiction:** Washington
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Washington Code / Title 18 / Chapter 330 / Section 020

## Text

(1) As of January 1, 2012, a business or person operating or maintaining an agency in this state is subject to the provisions of this chapter. An agency must maintain general and professional liability insurance to cover the acts and services of the agency. The combined liability insurance coverage required is one million dollars. (2) The agency may not create an exclusive agreement between the agency and the client, or between the agency and a provider. The agency cannot provide referral services to a client where the only names given to the client are of providers in which the agency or its personnel or immediate family members have an ownership interest in those providers. An agreement entered into between an agency and a provider must allow either the provider or the agency to cancel the agreement with specific payment terms regarding pending fees or commissions outlined in the agreement. (3) The marketing materials, informational brochures, and websites owned or operated by an agency, and concerning information or referral services for elderly or vulnerable adults, must include a clear identification of the agency. (4) All owners, operators, and employees of an agency shall be considered mandated reporters under the vulnerable adults act, chapter 74.34 RCW. No agency may develop or enforce any policies or procedures that interfere with the reporting requirements of chapter 74.34 RCW.

## Nearby sections

- [RCW 18.330.005 RCW 18.330.005: Findings.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S005.md)
- [RCW 18.330.010 RCW 18.330.010: Definitions.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S010.md)
- [RCW 18.330.020 RCW 18.330.020: Agency duties.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S020.md)
- [RCW 18.330.030 RCW 18.330.030: Exemptions.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S030.md)
- [RCW 18.330.040 RCW 18.330.040: Referral records—Agreement records.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S040.md)
- [RCW 18.330.050 RCW 18.330.050: Referrals—Disclosure statement.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S050.md)
- [RCW 18.330.060 RCW 18.330.060: Intake form.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S060.md)
- [RCW 18.330.070 RCW 18.330.070: How referral is made—Contact with providers—Search for violations—Uniform standard for enforcement status.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S070.md)
- [RCW 18.330.080 RCW 18.330.080: Fees charged to providers.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S080.md)
- [RCW 18.330.090 RCW 18.330.090: Disclosure of fees and refund policies.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S090.md)
- [RCW 18.330.100 RCW 18.330.100: Background checks—Disqualifying crimes and acts.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S100.md)
- [RCW 18.330.110 RCW 18.330.110: Acceptance of fees—Compliance with chapter.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S110.md)
- [RCW 18.330.120 RCW 18.330.120: Provisions exclusive—Local government licensing.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S120.md)
- [RCW 18.330.130 RCW 18.330.130: When remuneration for referral not allowed.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S130.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C330_S020. Check the current official text before relying on it. Not legal advice.