# RCW 18.20.115: RCW 18.20.115: Quality improvement consultation program—Principles > Washington · Statutes · In force URL: https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S115 ## Section - **Citation:** RCW 18.20.115 - **Heading:** RCW 18.20.115: Quality improvement consultation program—Principles - **Jurisdiction:** Washington - **Kind:** Statutes - **Status:** In force - **Text as of:** August 14, 2026 - **Source:** Compiled text - **Location:** Washington Code / Title 18 / Chapter 20 / Section 115 ## Text The department shall, within available funding for this purpose, develop and make available to assisted living facilities a quality improvement consultation program using the following principles: (1) The system shall be resident-centered and promote privacy, independence, dignity, choice, and a home or home-like environment for residents consistent with chapter 70.129 RCW. (2) The goal of the system is continuous quality improvement with the focus on resident satisfaction and outcomes for residents. The quality improvement consultation program shall be offered to assisted living facilities on a voluntary basis. Based on requests for the services of the quality improvement consultation program, the department may establish a process for prioritizing service availability. (3) Assisted living facilities should be supported in their efforts to improve quality and address problems, as identified by the licensee, initially through training, consultation, and technical assistance. At a minimum, the department may, within available funding, at the request of the assisted living facility, conduct on-site visits and telephone consultations. (4) To facilitate collaboration and trust between the assisted living facilities and the department's quality improvement consultation program staff, the consultation program staff shall not simultaneously serve as department licensors, complaint investigators, or participate in any enforcement-related decisions, within the region in which they perform consultation activities; except such staff may investigate on an emergency basis, complaints anywhere in the state when the complaint indicates high risk to resident health or safety. Any records or information gained as a result of their work under the quality improvement consultation program shall not be disclosed to or shared with nonmanagerial department licensing or complaint investigation staff, unless necessary to carry out duties described under chapter 74.34 RCW. The emphasis should be on problem prevention. Nothing in this section shall limit or interfere with the consultant's mandated reporting duties under chapter 74.34 RCW. (5) The department shall promote the development of a training system that is practical and relevant to the needs of residents and staff. To improve access to training, especially for rural communities, the training system may include, but is not limited to, the use of satellite technology distance learning that is coordinated through community colleges or other appropriate organizations. ## Nearby sections - [RCW 18.20.010 RCW 18.20.010: Purpose.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S010.md) - [RCW 18.20.020 RCW 18.20.020: Definitions.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S020.md) - [RCW 18.20.030 RCW 18.20.030: License required.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S030.md) - [RCW 18.20.040 RCW 18.20.040: Application for license.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S040.md) - [RCW 18.20.050 RCW 18.20.050: Licenses—Issuance—Renewal—Provisional licenses—Fees—Display—Surrender, relinquishment—Change in licensee—Refusal of renewal, when—Copy of decision.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S050.md) - [RCW 18.20.090 RCW 18.20.090: Rules, regulations, and standards.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S090.md) - [RCW 18.20.095 RCW 18.20.095: Resident contact information—Department requirements and duties.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S095.md) - [RCW 18.20.110 RCW 18.20.110: Inspection of assisted living facilities—Approval of changes or new facilities.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S110.md) - [RCW 18.20.115 RCW 18.20.115: Quality improvement consultation program—Principles.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S115.md) - [RCW 18.20.125 RCW 18.20.125: Inspections—Enforcement remedies—Screening—Limitations on unsupervised access to vulnerable adults.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S125.md) - [RCW 18.20.126 RCW 18.20.126: Screening—Certificates of parental improvement.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S126.md) - [RCW 18.20.130 RCW 18.20.130: Fire protection—Duties of chief of the Washington state patrol.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S130.md) - [RCW 18.20.140 RCW 18.20.140: Operating without license—Penalty.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S140.md) - [RCW 18.20.150 RCW 18.20.150: Operating without license—Injunction.](https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S150.md) --- Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_WA_T18_C20_S115. Check the current official text before relying on it. Not legal advice.