# 12 Va. Admin. Code § 5-391-100: 12VAC5-391-100. Complaint investigation

> Virginia · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_100

## Section

- **Citation:** 12 Va. Admin. Code § 5-391-100
- **Heading:** 12VAC5-391-100. Complaint investigation
- **Jurisdiction:** Virginia
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Virginia Administrative Code / Title 12 Health / Agency 5 Department of Health / Chapter 391 / 12VAC5-391-100

## Text

A. The OLC has the responsibility to investigate any complaints regarding alleged violations of this chapter and applicable law.
B. Complaints may be received in written or oral form and may be anonymous.
C. When the investigation is complete, the licensee and the complainant, if known, will be notified in writing of the findings of the investigation.
D. The administrator shall submit an acceptable plan for correcting any deficiencies found during a complaint investigation.
E. The administrator will be notified in writing whenever any aspect of the plan of correction is determined to be unacceptable.
F. The administrator shall be responsible for assuring the plan of correction is implemented and monitored so that compliance is maintained.

## Nearby sections

- [12 Va. Admin. Code § 5-391-10 12VAC5-391-10. Definitions](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_10.md)
- [12 Va. Admin. Code § 5-391-30 12VAC5-391-30. License](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_30.md)
- [12 Va. Admin. Code § 5-391-40 12VAC5-391-40. Exemption from licensure](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_40.md)
- [12 Va. Admin. Code § 5-391-50 12VAC5-391-50. License application; initial and renewal](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_50.md)
- [12 Va. Admin. Code § 5-391-60 12VAC5-391-60. Changes to or reissuance of a license](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_60.md)
- [12 Va. Admin. Code § 5-391-70 12VAC5-391-70. Fees](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_70.md)
- [12 Va. Admin. Code § 5-391-80 12VAC5-391-80. On-site inspections](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_80.md)
- [12 Va. Admin. Code § 5-391-90 12VAC5-391-90. Home visits](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_90.md)
- [12 Va. Admin. Code § 5-391-100 12VAC5-391-100. Complaint investigation](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_100.md)
- [12 Va. Admin. Code § 5-391-110 12VAC5-391-110. Criminal records checks](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_110.md)
- [12 Va. Admin. Code § 5-391-120 12VAC5-391-120. Hospice facilities](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_120.md)
- [12 Va. Admin. Code § 5-391-130 12VAC5-391-130. Variances](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_130.md)
- [12 Va. Admin. Code § 5-391-140 12VAC5-391-140. Revocation or suspension of a license](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_140.md)
- [12 Va. Admin. Code § 5-391-150 12VAC5-391-150. Return of a license](https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_150.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_VA_ADC_12_5_391_100. Check the current official text before relying on it. Not legal advice.