# Utah Code § 69-2-204: Public safety answering point 911 call processing standards

> Utah · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_204

## Section

- **Citation:** Utah Code § 69-2-204
- **Heading:** Public safety answering point 911 call processing standards
- **Jurisdiction:** Utah
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Utah Code / Title 69 / Chapter 69-2 / § 69-2-204

## Text

(1) As used in this section: (a) "Transfer rate" means the percentage of 911 calls that are: (i) received by a public safety answering point during a fiscal year; and (ii) transferred to another location in the state. (b) "Transfer rate" does not include transfers from a public safety answering point to: (i) 988 services; (ii) poison control; or (iii) until July 1, 2029, transfers to a public safety answering point or dispatch center managed by the Department of Public Safety. (2) A public safety answering point shall: (a) maintain a transfer rate that is no more than 2%; (b) answer: (i) 90% of all 911 calls within 15 seconds; and (ii) 95% of all 911 calls within 20 seconds; (c) adopt and implement the statewide CAD-to-CAD call handling and 911 call transfer protocol adopted by the Utah Communications Authority board under Section 63H-7a-204; (d) participate in the Utah Communications Authority's annual interoperability exercise; and (e) maintain designation as an emergency medical service dispatch center in accordance with Section 53-2d-403.

## Nearby sections

- [Utah Code § 69-2-101 § 69-2-101. Title.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_101.md)
- [Utah Code § 69-2-102 § 69-2-102. Definitions.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_102.md)
- [Utah Code § 69-2-201 § 69-2-201. Public safety answering point -- Establishment -- Administration -- Consolidation.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_201.md)
- [Utah Code § 69-2-202 § 69-2-202. Agreement between Department of Public Safety and public safety answering point for dispatch services -- Agreement for improving dispatch services.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_202.md)
- [Utah Code § 69-2-203 § 69-2-203. Audit of public safety answering points within a county -- Reports -- Consequence of failure to comply.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_203.md)
- [Utah Code § 69-2-204 § 69-2-204. Public safety answering point 911 call processing standards.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_204.md)
- [Utah Code § 69-2-301 § 69-2-301. Public safety answering point -- 911 emergency service account -- Permitted uses of funds.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_301.md)
- [Utah Code § 69-2-302 § 69-2-302. Distribution of 911 emergency service charge revenue.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_302.md)
- [Utah Code § 69-2-303 § 69-2-303. State Tax Commission -- Redistribution of emergency service charges revenue.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_303.md)
- [Utah Code § 69-2-401 § 69-2-401. State Tax Commission -- Administration of 911 emergency service charges.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_401.md)
- [Utah Code § 69-2-402 § 69-2-402. 911 emergency service charge.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_402.md)
- [Utah Code § 69-2-403 § 69-2-403. Unified statewide 911 emergency service charge to fund Unified Statewide 911 Emergency Service Account.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_403.md)
- [Utah Code § 69-2-404 § 69-2-404. Radio network charge to fund the Utah Statewide Radio System Restricted Account.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_404.md)
- [Utah Code § 69-2-405 § 69-2-405. Service charges -- Collection and distribution of revenue.](https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_405.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_UT_T69_S69_2_204. Check the current official text before relying on it. Not legal advice.