# 10 Tex. Admin. Code § 6.8: 10 TAC § 6.8. Appeals, Denial of Service, and Complaints

> Texas · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_8

## Section

- **Citation:** 10 Tex. Admin. Code § 6.8
- **Heading:** 10 TAC § 6.8. Appeals, Denial of Service, and Complaints
- **Jurisdiction:** Texas
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Texas Administrative Code / Title 10 COMMUNITY DEVELOPMENT / Part 1 TEXAS DEPARTMENT OF HOUSING AND COMMUNITY AFFAIRS / Chapter 6 COMMUNITY AFFAIRS PROGRAMS / 10 TAC § 6.8

## Text

(a) Appeals. LIHEAP Subrecipients and CSBG Eligible
 Entities must adhere to all of Chapter 1, Subchapter D, §1.411
 of this title (relating to Administration of Block Grants under Chapter
 2105 of the Tex. Gov't Code). Entities that receive CSBG Discretionary
 only, and DOE WAP must only follow §1.411(e)(1) - (6) of this
 title, relating to Requests for Reconsideration.
(b) Denial of Service. Subrecipient shall establish
 a written procedure for the handling of denials of service when the
 denial involves an individual inquiring or applying for services/assistance
 whom is communicating or behaving in a threatening or abusive manner.
(c) Complaints. Subrecipient shall establish a written
 procedure to address complaints of customer dissatisfaction. The procedure
 shall at a minimum include:
(1) An investigation, completed within 10 days of complaint
 receipt, by at least one individual of the Subrecipient not originally
 associated with the complaint; and
(2) If the customer is not satisfied with the investigation,
 a process wherein the Executive Director makes a final decision on
 whether to concur or disagree with the complainant. §6.9

## Nearby sections

- [10 Tex. Admin. Code § 6.1 10 TAC § 6.1. Purpose and Goals](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_1.md)
- [10 Tex. Admin. Code § 6.2 10 TAC § 6.2. Definitions](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_2.md)
- [10 Tex. Admin. Code § 6.3 10 TAC § 6.3. Subrecipient Contract](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_3.md)
- [10 Tex. Admin. Code § 6.4 10 TAC § 6.4. Income Determination](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_4.md)
- [10 Tex. Admin. Code § 6.5 10 TAC § 6.5. Application Intake and Frequency of Determining Customer Eligibility](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_5.md)
- [10 Tex. Admin. Code § 6.6 10 TAC § 6.6. Subrecipient Contact Information and Required Notifications](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_6.md)
- [10 Tex. Admin. Code § 6.7 10 TAC § 6.7. Subrecipient Reporting Requirements](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_7.md)
- [10 Tex. Admin. Code § 6.8 10 TAC § 6.8. Appeals, Denial of Service, and Complaints](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_8.md)
- [10 Tex. Admin. Code § 6.9 10 TAC § 6.9. Training Funds for Conferences](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_9.md)
- [10 Tex. Admin. Code § 6.10 10 TAC § 6.10. Board Approval](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_10.md)
- [10 Tex. Admin. Code § 6.11 10 TAC § 6.11. Compliance Monitoring](https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_11.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_TX_TAC_T10_P1_C6_S6_8. Check the current official text before relying on it. Not legal advice.