# Tex. Utilities Code § 17.009: PROTECTION OF RESIDENTIAL TELEPHONE SERVICE APPLICANTS AND CUSTOMERS

> Texas · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.009

## Section

- **Citation:** Tex. Utilities Code § 17.009
- **Heading:** PROTECTION OF RESIDENTIAL TELEPHONE SERVICE APPLICANTS AND CUSTOMERS
- **Jurisdiction:** Texas
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** TX Code / Code ut / Chapter 17 / Section 17.009

## Text

(a) A provider of basic local telecommunications services and nonbasic network services may not deny an applicant's request to become a residential customer on the basis of the applicant's credit history or credit score.

(b) A provider of basic local telecommunications services and nonbasic network services may not use a credit score or credit history as the basis for determining price for service:

(1) for an existing residential customer; or

(2) in response to an applicant's request to become a residential customer.

(c) This section does not limit the authority of a provider of basic local telecommunications services and nonbasic network services to require a deposit, advance payment, or credit limit as a condition of service.

## Nearby sections

- [Tex. Utilities Code § 17.001 § 17.001. CUSTOMER PROTECTION POLICY.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.001.md)
- [Tex. Utilities Code § 17.002 § 17.002. DEFINITIONS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.002.md)
- [Tex. Utilities Code § 17.003 § 17.003. CUSTOMER AWARENESS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.003.md)
- [Tex. Utilities Code § 17.004 § 17.004. CUSTOMER PROTECTION STANDARDS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.004.md)
- [Tex. Utilities Code § 17.005 § 17.005. PROTECTIONS FOR CUSTOMERS OF MUNICIPALLY OWNED UTILITIES.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.005.md)
- [Tex. Utilities Code § 17.006 § 17.006. PROTECTIONS FOR CUSTOMERS OF ELECTRIC COOPERATIVES.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.006.md)
- [Tex. Utilities Code § 17.007 § 17.007. IDENTIFICATION PROCESS FOR CUSTOMER SERVICE BENEFITS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.007.md)
- [Tex. Utilities Code § 17.008 § 17.008. PROTECTION OF RESIDENTIAL ELECTRIC SERVICE APPLICANTS AND CUSTOMERS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.008.md)
- [Tex. Utilities Code § 17.009 § 17.009. PROTECTION OF RESIDENTIAL TELEPHONE SERVICE APPLICANTS AND CUSTOMERS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.009.md)
- [Tex. Utilities Code § 17.010 § 17.010. DISASTER BILLING AWARENESS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.010.md)
- [Tex. Utilities Code § 17.011 § 17.011. TRANSPARENCY AND BEST PRACTICES GUIDE FOR ROOFTOP SOLAR SYSTEMS FOR HOMES.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.011.md)
- [Tex. Utilities Code § 17.051 § 17.051. ADOPTION OF RULES.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.051.md)
- [Tex. Utilities Code § 17.052 § 17.052. SCOPE OF RULES.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.052.md)
- [Tex. Utilities Code § 17.053 § 17.053. REPORTS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.053.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_TX_Cut_C17_S17.009. Check the current official text before relying on it. Not legal advice.