# Tex. Finance Code § 12.108: CONSUMER INFORMATION AND COMPLAINTS

> Texas · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.108

## Section

- **Citation:** Tex. Finance Code § 12.108
- **Heading:** CONSUMER INFORMATION AND COMPLAINTS
- **Jurisdiction:** Texas
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** TX Code / Code fi / Chapter 12 / Section 12.108

## Text

(a) The department shall maintain a system to promptly and efficiently act on complaints filed with the department. The department shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.

(b) The department shall make information available describing its procedures for complaint investigation and resolution.

(c) The department shall periodically notify the complaint parties of the status of the complaint until final disposition.

## Nearby sections

- [Tex. Finance Code § 12.001 § 12.001. DEFINITIONS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.001.md)
- [Tex. Finance Code § 12.101 § 12.101. BANKING COMMISSIONER.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.101.md)
- [Tex. Finance Code § 12.102 § 12.102. DEPUTY BANKING COMMISSIONERS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.102.md)
- [Tex. Finance Code § 12.104 § 12.104. OATH OF OFFICE.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.104.md)
- [Tex. Finance Code § 12.105 § 12.105. FEES, REVENUE, AND EXPENSES; AUDIT.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.105.md)
- [Tex. Finance Code § 12.106 § 12.106. LIABILITY.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.106.md)
- [Tex. Finance Code § 12.107 § 12.107. CONFLICT OF INTEREST.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.107.md)
- [Tex. Finance Code § 12.108 § 12.108. CONSUMER INFORMATION AND COMPLAINTS.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.108.md)
- [Tex. Finance Code § 12.109 § 12.109. SUNSET PROVISION.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.109.md)
- [Tex. Finance Code § 12.111 § 12.111. STANDARDS OF CONDUCT.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.111.md)
- [Tex. Finance Code § 12.112 § 12.112. EQUAL EMPLOYMENT OPPORTUNITY POLICY.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.112.md)
- [Tex. Finance Code § 12.113 § 12.113. ALTERNATIVE RULEMAKING AND DISPUTE RESOLUTION.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.113.md)
- [Tex. Finance Code § 12.114 § 12.114. ADVISORY COMMITTEES.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.114.md)
- [Tex. Finance Code § 12.1085 § 12.1085. FINANCIAL LITERACY PROGRAM.](https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.1085.md)

---

Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_TX_Cfi_C12_S12.108. Check the current official text before relying on it. Not legal advice.