# Tenn. Code Ann. § 7-59-107: Customer complaints - Records

> Tennessee · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-107

## Section

- **Citation:** Tenn. Code Ann. § 7-59-107
- **Heading:** Customer complaints - Records
- **Jurisdiction:** Tennessee
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** TN Code / Title 7 / Chapter 59 / Section 7-59-107

## Text

Any cable television company, cable service provider or video service provider locally franchised and operating in this state shall maintain a complete service for the purpose of receiving customer complaints concerning service or any other matter relating to its operations. These companies shall keep written records of complaints received, including the name of the complaining party, the nature of the complaint, and the disposition of the complaint. The records shall be subject to inspection by the governing body granting the franchise. Acts 1977, ch. 334, § 7; T.C.A., § 6-4307; Acts 2008, ch. 932, § 24.
Any cable television company, cable service provider or video service provider locally franchised and operating in this state shall maintain a complete service for the purpose of receiving customer complaints concerning service or any other matter relating to its operations. These companies shall keep written records of complaints received, including the name of the complaining party, the nature of the complaint, and the disposition of the complaint. The records shall be subject to inspection by the governing body granting the franchise.
Acts 1977, ch. 334, § 7; T.C.A., § 6-4307; Acts 2008, ch. 932, § 24.

## Nearby sections

- [Tenn. Code Ann. § 7-59-101 Short title](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-101.md)
- [Tenn. Code Ann. § 7-59-102 Part definitions - Franchise licenses](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-102.md)
- [Tenn. Code Ann. § 7-59-103 Above and below ground cables - Permits](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-103.md)
- [Tenn. Code Ann. § 7-59-104 Relocation of cables and apparatus - Damage to public property](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-104.md)
- [Tenn. Code Ann. § 7-59-105 Damage to private property - Underground installation on private property](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-105.md)
- [Tenn. Code Ann. § 7-59-106 Fees payable by companies operating under grandfather clauses](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-106.md)
- [Tenn. Code Ann. § 7-59-107 Customer complaints - Records](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-107.md)
- [Tenn. Code Ann. § 7-59-108 Prohibited activities - Penalties](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-108.md)
- [Tenn. Code Ann. § 7-59-201 Part definitions](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-201.md)
- [Tenn. Code Ann. § 7-59-203 More favorable terms prohibited](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-203.md)
- [Tenn. Code Ann. § 7-59-206 Existing franchises](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-206.md)
- [Tenn. Code Ann. § 7-59-207 Renewal of franchises](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-207.md)
- [Tenn. Code Ann. § 7-59-208 Franchise requests](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-208.md)
- [Tenn. Code Ann. § 7-59-301 Short title](https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-301.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_TN_T7_C59_S7-59-107. Check the current official text before relying on it. Not legal advice.