# Tenn. Code Ann. § 66-19-104: Duty to inform consumer of rights

> Tennessee · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-104

## Section

- **Citation:** Tenn. Code Ann. § 66-19-104
- **Heading:** Duty to inform consumer of rights
- **Jurisdiction:** Tennessee
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** TN Code / Title 66 / Chapter 19 / Section 66-19-104

## Text

(a) Before beginning any repair work on a motor vehicle, an automotive repair facility shall inform the consumer for whom the repairs are to be done of the following rights: (1) That a consumer: (A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and (B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and (2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer. (b) The consumer's rights provided in subsection (a) shall be: (1) Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type; (2) Physically separated from the other terms of the form used for authorization of repairs; and (3) Listed under the printed heading "Consumer's Rights." (c) If any automotive repair facility informs a consumer orally of the consumer's rights, the facility shall record in writing: (1) The name of the persons who were notified or whom the facility attempted to notify; (2) The date and time of the notification or attempt; and (3) The signature of the person who made the notification or attempted notification. (d) Failure to comply with this section shall abrogate the repair facility's rights under § 66-19-103 . (e) Nothing in this section shall apply to any person or entity licensed under title 55, chapter 17. Acts 2001, ch. 194, § 1 - 3.
(a) Before beginning any repair work on a motor vehicle, an automotive repair facility shall inform the consumer for whom the repairs are to be done of the following rights: (1) That a consumer: (A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and (B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and (2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.
(1) That a consumer: (A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and (B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and
(A) May request a written estimate for repairs that cost in excess of two hundred fifty dollars ($250); and
(B) May not be charged an amount over twenty-five percent (25%) in excess of the written estimate without the consumer's consent or good faith attempt to acquire the consent; and
(2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.
the consumer's consent or good faith attempt to acquire the consent; and
(2) That repairs not originally authorized by the consumer may not be charged to the consumer without the consumer's consent unless a repair facility makes a good faith attempt to acquire the consent prior to providing additional repairs. A good faith attempt shall entail at least an attempted telephone call to the consumer.
(b) The consumer's rights provided in subsection (a) shall be: (1) Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type; (2) Physically separated from the other terms of the form used for authorization of repairs; and (3) Listed under the printed heading "Consumer's Rights."
(1) Displayed immediately before the space for the signature of the consumer conspicuously in easily readable type;
(2) Physically separated from the other terms of the form used for authorization of repairs; and
(3) Listed under the printed heading "Consumer's Rights."
(c) If any automotive repair facility informs a consumer orally of the consumer's rights, the facility shall record in writing: (1) The name of the persons who were notified or whom the facility attempted to notify; (2) The date and time of the notification or attempt; and (3) The signature of the person who made the notification or attempted notification.
(1) The name of the persons who were notified or whom the facility attempted to notify;
(2) The date and time of the notification or attempt; and
(3) The signature of the person who made the notification or attempted notification.
(d) Failure to comply with this section shall abrogate the repair facility's rights under § 66-19-103 .
(e) Nothing in this section shall apply to any person or entity licensed under title 55, chapter 17.
Acts 2001, ch. 194, § 1 - 3.

## Nearby sections

- [Tenn. Code Ann. § 66-19-101 Lien for repairs to conveyances generally](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-101.md)
- [Tenn. Code Ann. § 66-19-102 Duration of lien](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-102.md)
- [Tenn. Code Ann. § 66-19-103 Garagekeeper's or towing firm's lien](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-103.md)
- [Tenn. Code Ann. § 66-19-104 Duty to inform consumer of rights](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-104.md)
- [Tenn. Code Ann. § 66-19-105 Abandoned vehicles on campgrounds](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-105.md)
- [Tenn. Code Ann. § 66-19-201 Possessory lien on boats](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-201.md)
- [Tenn. Code Ann. § 66-19-202 Pleading of lienor](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-202.md)
- [Tenn. Code Ann. § 66-19-203 Joinder of plaintiffs in suit](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-203.md)
- [Tenn. Code Ann. § 66-19-204 Plaintiffs' bond](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-204.md)
- [Tenn. Code Ann. § 66-19-205 Warrant to attach boat](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-205.md)
- [Tenn. Code Ann. § 66-19-206 Retention of possession by sheriff](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-206.md)
- [Tenn. Code Ann. § 66-19-207 Duplication of attachments prohibited](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-207.md)
- [Tenn. Code Ann. § 66-19-208 Sale of boat](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-208.md)
- [Tenn. Code Ann. § 66-19-209 Protection of prior liens](https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-209.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_TN_T66_C19_S66-19-104. Check the current official text before relying on it. Not legal advice.