# Tenn. Code Ann. § 56-61-105: Maintenance of register of written records to document grievances > Tennessee · Statutes · In force URL: https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-105 ## Section - **Citation:** Tenn. Code Ann. § 56-61-105 - **Heading:** Maintenance of register of written records to document grievances - **Jurisdiction:** Tennessee - **Kind:** Statutes - **Status:** In force - **Text as of:** August 14, 2026 - **Source:** Compiled text - **Location:** TN Code / Title 56 / Chapter 61 / Section 56-61-105 ## Text (a) A health carrier shall maintain written records to document all grievances received during a calendar year. The register shall be maintained in a manner that is reasonably clear and accessible to the commissioner. (b) A request for a first level review of a grievance involving an adverse determination shall be processed in compliance with § 56-61-107 and is required to be included in the health carrier's register. (c) A request for a second level review of a grievance involving an adverse determination that may be conducted pursuant to § 56-61-108 shall be included in the health carrier's register. (d) For each grievance, the register shall contain, at a minimum, the following information: (1) A general description of the reason for the grievance; (2) The date the grievance was received; (3) The date of each review or, if applicable, review meeting; (4) The resolution at each level of the grievance, if applicable; (5) The date of resolution at each level, if applicable; and (6) The name of the aggrieved person for whom the grievance was filed. (e) (1) A health carrier shall retain the register compiled for a calendar year for the shorter of five (5) years or until the commissioner has adopted a final report of an examination that contains a review of the register for such calendar year. (2) (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified. Acts 2010, ch. 980, § 6. (a) A health carrier shall maintain written records to document all grievances received during a calendar year. The register shall be maintained in a manner that is reasonably clear and accessible to the commissioner. (b) A request for a first level review of a grievance involving an adverse determination shall be processed in compliance with § 56-61-107 and is required to be included in the health carrier's register. (c) A request for a second level review of a grievance involving an adverse determination that may be conducted pursuant to § 56-61-108 shall be included in the health carrier's register. (d) For each grievance, the register shall contain, at a minimum, the following information: (1) A general description of the reason for the grievance; (2) The date the grievance was received; (3) The date of each review or, if applicable, review meeting; (4) The resolution at each level of the grievance, if applicable; (5) The date of resolution at each level, if applicable; and (6) The name of the aggrieved person for whom the grievance was filed. (1) A general description of the reason for the grievance; (2) The date the grievance was received; (3) The date of each review or, if applicable, review meeting; (4) The resolution at each level of the grievance, if applicable; (5) The date of resolution at each level, if applicable; and (6) The name of the aggrieved person for whom the grievance was filed. erson for whom the grievance was filed. (1) A general description of the reason for the grievance; (2) The date the grievance was received; (3) The date of each review or, if applicable, review meeting; (4) The resolution at each level of the grievance, if applicable; (5) The date of resolution at each level, if applicable; and (6) The name of the aggrieved person for whom the grievance was filed. (e) (1) A health carrier shall retain the register compiled for a calendar year for the shorter of five (5) years or until the commissioner has adopted a final report of an examination that contains a review of the register for such calendar year. (2) (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified. (1) A health carrier shall retain the register compiled for a calendar year for the shorter of five (5) years or until the commissioner has adopted a final report of an examination that contains a review of the register for such calendar year. (2) (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified. (A) A health carrier shall submit to the commissioner, at least annually, a report in the format specified by the commissioner. (B) The report shall include for each type of health benefit plan offered by the health carrier: (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified. (i) The number of covered lives that fall under this chapter's protections; (ii) The total number of grievances; (iii) The number of grievances for which a covered person and healthcare provider requested a second level voluntary grievance review pursuant to § 56-61-108 ; (iv) The number of grievances resolved at each level, if applicable, and their resolution; and (v) A synopsis of actions being taken to correct problems identified. Acts 2010, ch. 980, § 6. ## Nearby sections - [Tenn. Code Ann. § 56-61-101 Short title - Purpose](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-101.md) - [Tenn. Code Ann. § 56-61-102 Chapter definitions](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-102.md) - [Tenn. Code Ann. § 56-61-103 Applicability and scope](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-103.md) - [Tenn. Code Ann. § 56-61-104 No limitations or restrictions on denying coverage of services not medically necessary](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-104.md) - [Tenn. Code Ann. § 56-61-105 Maintenance of register of written records to document grievances](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-105.md) - [Tenn. Code Ann. § 56-61-106 Written procedures for grievances](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-106.md) - [Tenn. Code Ann. § 56-61-107 First level review of adverse determination](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-107.md) - [Tenn. Code Ann. § 56-61-108 Second level review of adverse determination](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-108.md) - [Tenn. Code Ann. § 56-61-109 Establishment of written procedures for expedited review of urgent care requests of grievances involving adverse determination](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-109.md) - [Tenn. Code Ann. § 56-61-110 Rules and regulations](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-110.md) - [Tenn. Code Ann. § 56-61-111 Penalties for violations](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-111.md) - [Tenn. Code Ann. § 56-61-112 Elections for conducting external review program](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-112.md) - [Tenn. Code Ann. § 56-61-113 Notice of right to external review](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-113.md) - [Tenn. Code Ann. § 56-61-114 Request for external review](https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-114.md) --- Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_TN_T56_C61_S56-61-105. Check the current official text before relying on it. Not legal advice.