# Ohio Admin. Code 109:4-3-09: Rule 109:4-3-09. Failure to deliver; substitution of goods or services

> Ohio · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_09

## Section

- **Citation:** Ohio Admin. Code 109:4-3-09
- **Heading:** Rule 109:4-3-09. Failure to deliver; substitution of goods or services
- **Jurisdiction:** Ohio
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Ohio Administrative Code / Agency 109:4 / Chapter 109:4-3 / Rule 109:4-3-09

## Text

119.03 (A) It shall be a deceptive act or practice in connection with a consumer transaction for a supplier: (1) To advertise or promise prompt delivery unless, at the time of the advertisement, the supplier has taken reasonable action to insure prompt delivery; (2) To accept money from a consumer for goods or services ordered by mail, telephone, the internet, or otherwise and then permit eight weeks to elapse without: (a) Making shipment or delivery of the goods or services ordered; (b) Making a full refund; (c) Advising the consumer of the duration of an extended delay and offering to send the consumer a refund within two weeks if the consumer so requests; or (d) Furnishing similar goods or services of equal or greater value as a good faith substitute if the consumer agrees. (B) When a consumer transaction involves goods it shall be a deceptive act or practice for a supplier to furnish similar goods of equal or greater value when there was no intention to ship, deliver, or install the original goods ordered. The act of a supplier in furnishing similar merchandise of equal or greater value as a good faith substitute does not violate this rule. (C) For the purposes of this rule, goods or services may not be considered of "equal or greater value" if they are not substantially similar to the goods or services ordered, or are not fit for the purposes intended, or if the supplier normally offers the substituted goods or services at a lower price than the "regular price", as defined in rule 109:4-3-12 of the Administrative Code, of the goods ordered. Last updated June 3, 2025 at 11:09 AM Supplemental Information Authorized By: 1345.05 Amplifies: 1345.02 5/7/2030 6/15/1973, 3/14/2005

## Nearby sections

- [Ohio Admin. Code 109:4-3-01 Rule 109:4-3-01. Construction and purpose of rules; severability; definitions](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_01.md)
- [Ohio Admin. Code 109:4-3-02 Rule 109:4-3-02. Exclusions and limitations in advertisements](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_02.md)
- [Ohio Admin. Code 109:4-3-03 Rule 109:4-3-03. Bait advertising/unavailability of goods](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_03.md)
- [Ohio Admin. Code 109:4-3-04 Rule 109:4-3-04. Use of word "free" etc](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_04.md)
- [Ohio Admin. Code 109:4-3-05 Rule 109:4-3-05. Repairs or services](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_05.md)
- [Ohio Admin. Code 109:4-3-06 Rule 109:4-3-06. Prizes](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_06.md)
- [Ohio Admin. Code 109:4-3-07 Rule 109:4-3-07. Deposits](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_07.md)
- [Ohio Admin. Code 109:4-3-08 Rule 109:4-3-08. New for used](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_08.md)
- [Ohio Admin. Code 109:4-3-09 Rule 109:4-3-09. Failure to deliver; substitution of goods or services](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_09.md)
- [Ohio Admin. Code 109:4-3-10 Rule 109:4-3-10. Substantiation of claims in advertising](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_10.md)
- [Ohio Admin. Code 109:4-3-11 Rule 109:4-3-11. Direct solicitations](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_11.md)
- [Ohio Admin. Code 109:4-3-12 Rule 109:4-3-12. Price comparisons](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_12.md)
- [Ohio Admin. Code 109:4-3-13 Rule 109:4-3-13. Motor vehicle repairs or services](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_13.md)
- [Ohio Admin. Code 109:4-3-14 Rule 109:4-3-14. Insulation](https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_14.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_OH_ADC_109_4_3_09. Check the current official text before relying on it. Not legal advice.