# N.Y. PBG Law § 402-F: Searchable ticket database

> New York · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-F

## Section

- **Citation:** N.Y. PBG Law § 402-F
- **Heading:** Searchable ticket database
- **Jurisdiction:** New York
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** New York Code / Act PBG / Article 13 / Title 1 / Section 402-F

## Text

§ 402-f. Searchable ticket database. 1. When residents call and file\ncomplaints and/or file a complaint online with the authority, the\nauthority shall assign the complaint a ticket number. The authority\nshall then make available this complaint and corresponding ticket number\non their website and over the phone in a public database which is\nsearchable by ticket number. Each searchable ticket number shall provide\nthe following information:\n (a) explanation of the complaint;\n (b) current status of the ticket;\n (c) whether or not the ticket is still open or closed;\n (d) any and all action taken on the complaint;\n (e) any and all action taken towards solving the complaint;\n (f) next steps to be taken, if known; and\n (g) any additional information the authority chooses to provide aside\nfrom the mandatory information required under this section.\n 2. The database shall exclude all personal information such as\napartment numbers, names of residents, and any other identifying\ninformation.\n

## Nearby sections

- [N.Y. PBG Law § 400 Validation](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S400.md)
- [N.Y. PBG Law § 401 New York City Housing Authority](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S401.md)
- [N.Y. PBG Law § 402 Special provisions with respect to the New York City Housing Authority](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402.md)
- [N.Y. PBG Law § 402-A Defense and indemnification in civil actions against employees of the New York city housing authority](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-A.md)
- [N.Y. PBG Law § 402-B Power of authority to enter into mixed-finance transactions to continue viability of public housing](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-B.md)
- [N.Y. PBG Law § 402-C Notice upon denial of request](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-C.md)
- [N.Y. PBG Law § 402-C*2 Notice of pre-termination meeting](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-C*2.md)
- [N.Y. PBG Law § 402-D The governor may issue an executive order, pursuant to article two-B of the executive law and subject to the availability of a state appr...](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-D.md)
- [N.Y. PBG Law § 402-E Disruption of vital services](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-E.md)
- [N.Y. PBG Law § 402-F Searchable ticket database](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-F.md)
- [N.Y. PBG Law § 402-G Contracting with minority and women owned enterprises and small businesses](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-G.md)
- [N.Y. PBG Law § 402-H Succession rights](https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-H.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_NY_APBG_A13_T1_S402-F. Check the current official text before relying on it. Not legal advice.