# Mont. Code Ann. § 33-18-1001: 33-18-1001 Complaint handling -- marketing -- performance -- record

> Montana · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1001

## Section

- **Citation:** Mont. Code Ann. § 33-18-1001
- **Heading:** 33-18-1001 Complaint handling -- marketing -- performance -- record
- **Jurisdiction:** Montana
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** MT Code / Title 33 / Chapter 18 / Part 10 / Section 33-18-1001

## Text

33-18-1001 . Complaint handling -- marketing -- performance -- record. (1) An insurer shall maintain a complete record of all complaints it has received since the date of its last examination under 33-1-401 . This record must indicate the total number of complaints, their classification by line of insurance, the nature of each complaint, the disposition of the complaints, and the time it took to process each complaint.

(2) An insurer or a health insurance lead generator shall maintain its books, records, documents, and other business records in an order that ensures data regarding complaints, claims, rating, underwriting, and marketing materials are accessible and retrievable for examination by the commissioner. The data must be maintained for at least 5 years.

(3) For the purposes of this section, "complaint" means any written communication primarily expressing a grievance.

## Nearby sections

- [Mont. Code Ann. § 33-18-1001 33-18-1001 Complaint handling -- marketing -- performance -- record](https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1001.md)
- [Mont. Code Ann. § 33-18-1002 33-18-1002 Power of commissioner to examine insurers](https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1002.md)
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- [Mont. Code Ann. § 33-18-1004 33-18-1004 Desist orders for prohibited practices](https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1004.md)
- [Mont. Code Ann. § 33-18-1005 33-18-1005 Penalty for violation of cease and desist orders](https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1005.md)
- [Mont. Code Ann. § 33-18-1006 33-18-1006 Desist orders for prohibited practices](https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1006.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_MT_T33_C18_P10_S33-18-1001. Check the current official text before relying on it. Not legal advice.