# 35-A M.R.S. § 7225: 35-A §7225. Service quality

> Maine · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7225

## Section

- **Citation:** 35-A M.R.S. § 7225
- **Heading:** 35-A §7225. Service quality
- **Jurisdiction:** Maine
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** ME Code / Title 35-A / Part 7 / Chapter 72 / Section 7225

## Text

1. Service quality reporting. The commission by rule shall establish service quality indicators with respect to which service providers shall regularly report. The service quality indicators may relate only to: A. Network trouble rates; [PL 2011, c. 623, Pt. A, §18 (NEW).] B. The percentage of network troubles not resolved within 24 hours; [PL 2011, c. 623, Pt. A, §18 (NEW).] C. The percentage of installation appointments not met; [PL 2011, c. 623, Pt. A, §18 (NEW).] D. The average delay, in days, for missed installation appointments; and [PL 2011, c. 623, Pt. A, §18 (NEW).] E. Service outages. [PL 2011, c. 623, Pt. A, §18 (NEW).] [PL 2011, c. 623, Pt. A, §18 (NEW).]

2. Commission review of service quality. The commission by rule shall establish provider of last resort service quality standards. The commission may impose penalties or require a service provider to provide rebates or rate reductions if the commission finds, after investigation, that a service provider has failed to meet service quality standards. [PL 2011, c. 623, Pt. A, §18 (NEW).]

3. Rules. Rules adopted under this section may establish appropriate penalties, rebates or rate reductions that may be applied if the commission finds, after investigation, that a service provider has failed to meet service quality standards. Rules adopted under this section are major substantive rules as defined in Title 5, chapter 375, subchapter 2‑A . [PL 2011, c. 623, Pt. A, §18 (NEW).]

## Nearby sections

- [35-A M.R.S. § 7201 35-A §7201. Definitions](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7201.md)
- [35-A M.R.S. § 7221 35-A §7221. Designation of service providers](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7221.md)
- [35-A M.R.S. § 7222 35-A §7222. Revenue requirements of service providers](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7222.md)
- [35-A M.R.S. § 7222-A 35-A §7222-A. Rates](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7222-A.md)
- [35-A M.R.S. § 7223 35-A §7223. Provider of last resort service consumer protection](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7223.md)
- [35-A M.R.S. § 7224 35-A §7224. Ancillary services](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7224.md)
- [35-A M.R.S. § 7225 35-A §7225. Service quality](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7225.md)
- [35-A M.R.S. § 7225-A 35-A §7225-A. Price cap ILEC service quality requirements](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7225-A.md)
- [35-A M.R.S. § 7226 35-A §7226. Certain information requirements and limitations](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7226.md)
- [35-A M.R.S. § 7227 35-A §7227. Rules](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7227.md)
- [35-A M.R.S. § 7231 35-A §7231. Laws that apply only to service providers](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7231.md)
- [35-A M.R.S. § 7232 35-A §7232. Laws that apply only to service providers and local exchange carriers for limited purposes](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7232.md)
- [35-A M.R.S. § 7233 35-A §7233. Laws that apply only to service providers and local exchange carriers](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7233.md)
- [35-A M.R.S. § 7234 35-A §7234. Interconnected voice over Internet protocol service](https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7234.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_ME_T35-A_P7_C72_S7225. Check the current official text before relying on it. Not legal advice.