# 65-407 Ch. 89: Ch. 89: Confidentiality of Customer Records]

> Maine · Regulations · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_89

## Section

- **Citation:** 65-407 Ch. 89
- **Heading:** Ch. 89: Confidentiality of Customer Records]
- **Jurisdiction:** Maine
- **Kind:** Regulations
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** Code of Maine Rules / 65-407 Public Utilities Commission - General / Ch. 89

## Text

SUMMARY: This rule, adopted pursuant to 35 M.R.S.A. §§3, 4, 5, 6, 105, 296, 313, and 314 reiterates that records of a customer's credit history that are in the possession of a utility may be inspected by the Commission. It also clarifies that such records which are provided to the Commission are confidential and therefore not available for public inspection. Finally, though such records are considered confidential, the rule provides that any good faith disclosure shall not be considered a violation of 35 M.R.S.A. §5.


1.	Inspection

	Upon the request of the Commission, a utility must provide all written information within the utility's possession about the credit history of any customer.

2.	Information furnished to the Commission pursuant to Section 1 of this Chapter, or pursuant to Chapter 81 of the Commission's Rules, is confidential under 35 M.R.S.A. §5 and is therefore not an accessible public record pursuant to 1 M.R.S.A. §402(3)(A). The Commission, at its discretion, may disclose the records or the information in the records to the customer, the customer's representative, and other public agencies which agree to keep such information confidential. Disclosure to any other person which is made in good faith and without malice shall not constitute a violation of 35 M.R.S.A. §5 and shall not subject the Commission or its employees to any penalties included in §5.

3.	Delegation to Consumer Assistance Division

	The Consumer Assistance Division may act on behalf of the Commission for purposes of this rule.

## Nearby sections

- [65-407 Ch. 25 Ch. 25: Coin-Operated Telephone Service](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_25.md)
- [65-407 Ch. 35 Ch. 35: Accounting Treatment for Area Lighting](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_35.md)
- [65-407 Ch. 62 Ch. 62: Service Standards for Water Utilities](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_62.md)
- [65-407 Ch. 63 Ch. 63: Major Construction Projects for Water Companies](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_63.md)
- [65-407 Ch. 65 Ch. 65: Water Main Extension and Service Line Rule](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_65.md)
- [65-407 Ch. 68 Ch. 68: Water Utilities Depreciation Rates](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_68.md)
- [65-407 Ch. 69 Ch. 69: Determination of Fire Protection Revenues for Water Utilities](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_69.md)
- [65-407 Ch. 83 Ch. 83: Political Activities, Institutional/Promotional Advertising, Allowances by Public Utilities](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_83.md)
- [65-407 Ch. 89 Ch. 89: Confidentiality of Customer Records]](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_89.md)
- [65-407 Ch. 110 Ch. 110: Rules of Practice and Procedure](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_110.md)
- [65-407 Ch. 120 Ch. 120: Filing Requirements for Schedule of Rates, Terms and Conditions](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_120.md)
- [65-407 Ch. 130 Ch. 130: Safety and Accident Reporting Requirements](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_130.md)
- [65-407 Ch. 140 Ch. 140: Utility Service Area and Infrastructure Maps](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_140.md)
- [65-407 Ch. 200 Ch. 200: Telecommunications Carrier Outage Reporting](https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_200.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_ME_CMR_65_407_89. Check the current official text before relying on it. Not legal advice.