# Mass. Gen. Laws ch. 164, sec. 1I: Service quality standards reports to be filed by investor-owned electric distribution, transmission, and natural gas distribution companies; penalty for failure to meet service quality standards

> Massachusetts · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1I

## Section

- **Citation:** Mass. Gen. Laws ch. 164, sec. 1I
- **Heading:** Service quality standards reports to be filed by investor-owned electric distribution, transmission, and natural gas distribution companies; penalty for failure to meet service quality standards
- **Jurisdiction:** Massachusetts
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** MA Code / Part I / Title XXII / Chapter 164 / Section 1I

## Text

Section 1I. Each investor-owned electric distribution, transmission, and natural gas distribution company shall file a report with the department by March first of each year comparing its performance during the previous calendar year to the department's service quality standards and any applicable national standards as may be adopted by the department. The department shall be authorized to levy a penalty against any distribution, transmission, or gas company which fails to meet the service quality standards in an amount up to and including the equivalent of 2.5 per cent of such company's transmission and distribution service revenues for the previous calendar year.

Section 1I. Each investor-owned electric distribution, transmission, and natural gas distribution company shall file a report with the department by March first of each year comparing its performance during the previous calendar year to the department's service quality standards and any applicable national standards as may be adopted by the department. The department shall be authorized to levy a penalty against any distribution, transmission, or gas company which fails to meet the service quality standards in an amount up to and including the equivalent of 2.5 per cent of such company's transmission and distribution service revenues for the previous calendar year.

## Nearby sections

- [Mass. Gen. Laws ch. 164, sec. 1 Definitions](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1.md)
- [Mass. Gen. Laws ch. 164, sec. 1A Retail access to generation services and choice of suppliers; electric company restructuring; divestment; ownership and operation of generating facility producing solar energy; municipalities at high risk from the effects of climate change](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1A.md)
- [Mass. Gen. Laws ch. 164, sec. 1B Service territories for distribution companies; rates](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1B.md)
- [Mass. Gen. Laws ch. 164, sec. 1C Marketing companies](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1C.md)
- [Mass. Gen. Laws ch. 164, sec. 1D Billing of retail customers; notice of offers available by participating non-utility competitive suppliers; payment to supplier by electric distribution company](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1D.md)
- [Mass. Gen. Laws ch. 164, sec. 1E Performance based rate schemes; labor displacement or reductions; mediation of small claims](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1E.md)
- [Mass. Gen. Laws ch. 164, sec. 1F Consumer protections; rules and regulations](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1F.md)
- [Mass. Gen. Laws ch. 164, sec. 1G Transition costs and charges](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1G.md)
- [Mass. Gen. Laws ch. 164, sec. 1H Financing orders](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1H.md)
- [Mass. Gen. Laws ch. 164, sec. 1I Service quality standards reports to be filed by investor-owned electric distribution, transmission, and natural gas distribution companies; penalty for failure to meet service quality standards](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1I.md)
- [Mass. Gen. Laws ch. 164, sec. 1J Establishment of standards of acceptable performance for emergency preparation and restoration of service for electric and gas distribution companies; investigation of violation of standards; penalties](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1J.md)
- [Mass. Gen. Laws ch. 164, sec. 1K Penalties to be credited back to customers](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1K.md)
- [Mass. Gen. Laws ch. 164, sec. 2 Construction](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S2.md)
- [Mass. Gen. Laws ch. 164, sec. 3 Corporations governed by chapter](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S3.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TXXII_C164_S1I. Check the current official text before relying on it. Not legal advice.