# Mass. Gen. Laws ch. 26, sec. 3A: Consumer assistance unit

> Massachusetts · Statutes · In force

URL: https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S3A

## Section

- **Citation:** Mass. Gen. Laws ch. 26, sec. 3A
- **Heading:** Consumer assistance unit
- **Jurisdiction:** Massachusetts
- **Kind:** Statutes
- **Status:** In force
- **Text as of:** August 14, 2026
- **Source:** Compiled text
- **Location:** MA Code / Part I / Title II / Chapter 26 / Section 3A

## Text

Section 3A. (a) The division of banks shall maintain a consumer assistance unit. The unit may provide assistance in response to complaints involving any person or entity that the division has authority to regulate or in other areas as the commissioner deems appropriate, which may include, but shall not be limited to, complaints and requests for assistance involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, mortgage lenders, brokers, originators and student loan servicers. (b) The unit shall share information with the student loan ombudsman to assist the student loan ombudsman in fulfilling the student loan ombudsman's duties under section 35 of chapter 12.

Section 3A. (a) The division of banks shall maintain a consumer assistance unit. The unit may provide assistance in response to complaints involving any person or entity that the division has authority to regulate or in other areas as the commissioner deems appropriate, which may include, but shall not be limited to, complaints and requests for assistance involving state-chartered banks and credit unions, check cashers, foreign transmittal companies, sales finance companies, mortgage lenders, brokers, originators and student loan servicers.

(b) The unit shall share information with the student loan ombudsman to assist the student loan ombudsman in fulfilling the student loan ombudsman's duties under section 35 of chapter 12.

## Nearby sections

- [Mass. Gen. Laws ch. 26, sec. 1 Department of banking and insurance; divisions; commissioners](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S1.md)
- [Mass. Gen. Laws ch. 26, sec. 2 Commissioner of banks](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S2.md)
- [Mass. Gen. Laws ch. 26, sec. 3 Deputy commissioner of banks; deputy commissioner and general counsel; assistants; expenses; bonds](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S3.md)
- [Mass. Gen. Laws ch. 26, sec. 3A Consumer assistance unit](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S3A.md)
- [Mass. Gen. Laws ch. 26, sec. 4 Supervisor of loan agencies](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S4.md)
- [Mass. Gen. Laws ch. 26, sec. 5 Board of bank incorporation](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S5.md)
- [Mass. Gen. Laws ch. 26, sec. 5A Small loans regulatory board](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S5A.md)
- [Mass. Gen. Laws ch. 26, sec. 6 Commissioner of insurance](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S6.md)
- [Mass. Gen. Laws ch. 26, sec. 7 Deputies and assistants in division of insurance; appointments; duties; hearings; appeals to commissioner](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S7.md)
- [Mass. Gen. Laws ch. 26, sec. 7A Health care access bureau; duties; employees; assessment against carriers](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S7A.md)
- [Mass. Gen. Laws ch. 26, sec. 7B Interdepartmental service agreement with department of revenue; limitations on transfer of personal information; impact of violations upon licensing of entities to provide health coverage](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S7B.md)
- [Mass. Gen. Laws ch. 26, sec. 8A Board of appeal on motor vehicle liability policies and bonds](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S8A.md)
- [Mass. Gen. Laws ch. 26, sec. 8B Fraudulent claims board; establishment; membership; investigative powers; accident reports; chief of accident claims investigations; apportionment of costs; penalty](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S8B.md)
- [Mass. Gen. Laws ch. 26, sec. 8C Assessments against licensed insurers](https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S8C.md)

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Source: Frix Law Library, https://www.frixlaw.com/law-library/statutes/STATE_MA_PI_TII_C26_S3A. Check the current official text before relying on it. Not legal advice.